{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,20]],"date-time":"2026-04-20T23:14:43Z","timestamp":1776726883483,"version":"3.51.2"},"publisher-location":"Cham","reference-count":20,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030579968","type":"print"},{"value":"9783030579975","type":"electronic"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-57997-5_43","type":"book-chapter","created":{"date-parts":[[2020,8,24]],"date-time":"2020-08-24T23:28:02Z","timestamp":1598311682000},"page":"371-378","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":5,"title":["Utilizing Lean Thinking as a Means to Digital Transformation in Service Organizations"],"prefix":"10.1007","author":[{"given":"F. P.","family":"Santhiapillai","sequence":"first","affiliation":[]},{"given":"R. M. Chandima","family":"Ratnayake","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2020,8,25]]},"reference":[{"issue":"6","key":"43_CR1","doi-asserted-by":"publisher","first-page":"764","DOI":"10.1108\/TQM-02-2018-0026","volume":"30","author":"J Kobus","year":"2018","unstructured":"Kobus, J., et al.: Enabling digitization by implementing lean IT: lessons learned. TQM J. 30(6), 764\u2013778 (2018)","journal-title":"TQM J."},{"key":"43_CR2","first-page":"3","volume":"2","author":"M Matzner","year":"2018","unstructured":"Matzner, M., et al.: Digital transformation in service management. J. Serv. Manag. Res. 2, 3\u201321 (2018)","journal-title":"J. Serv. Manag. Res."},{"issue":"2","key":"43_CR3","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1108\/10878571211209314","volume":"40","author":"SJ Berman","year":"2012","unstructured":"Berman, S.J.: Digital transformation: opportunities to create new business models. Strategy Leadersh. 40(2), 16\u201324 (2012)","journal-title":"Strategy Leadersh."},{"key":"43_CR4","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.giq.2018.12.002","volume":"36","author":"I Mergel","year":"2019","unstructured":"Mergel, I., Edelmann, N., Haug, N.: Defining digital transformation: results from expert interviews. Gov. Inf. Q. 36, 1\u201315 (2019)","journal-title":"Gov. Inf. Q."},{"key":"43_CR5","doi-asserted-by":"crossref","unstructured":"Rachman, A., Ratnayake, R.M.: Adoption and implementation potential of the lean concept in the petroleum industry: state-of-the-art. Int. J. Lean Six Sigma 10 (2018)","DOI":"10.1108\/IJLSS-10-2016-0065"},{"key":"43_CR6","volume-title":"Lean Six Sigma for Service","author":"ML George","year":"2003","unstructured":"George, M.L.: Lean Six Sigma for Service. The McGraw-Hill Company, New York (2003)"},{"key":"43_CR7","unstructured":"Liker, J.K., The Toyota Way: 14 Management Principles from the World`s Greatest Manufacturer. McGraw Hill, New York (2004). 3\u2013289"},{"key":"43_CR8","unstructured":"Womack, J.P., Jones, D.T., Roos, D.: The Machine that Changed the World 1990"},{"key":"43_CR9","doi-asserted-by":"publisher","DOI":"10.4324\/9781315686899","volume-title":"The Routledge Companion to Lean Management","author":"TH Netland","year":"2016","unstructured":"Netland, T.H., Powell, D.J.: The Routledge Companion to Lean Management. Routledge, New York (2016)"},{"key":"43_CR10","doi-asserted-by":"crossref","unstructured":"Lorenz, R., et al.: Lean and digitalization\u2014contradictions or complements? In: IFIP International Conference on Advances in Production Management Systems. pp. 77\u201384. Springer, Cham (2019)","DOI":"10.1007\/978-3-030-30000-5_10"},{"key":"43_CR11","unstructured":"Womack, J.P., Jones, D.T.: Lean Thinking: Banish Waste and Create Wealth in Your Corporation. Rev. and updated edn. ed. (2003). New York Free Press"},{"key":"43_CR12","volume-title":"Product Design and Development","author":"KT Ulrich","year":"2011","unstructured":"Ulrich, K.T., Eppinger, S.D.: Product Design and Development, 5th edn. McGraw-Hill, New York (2011)","edition":"5"},{"issue":"6","key":"43_CR13","first-page":"84","volume":"86","author":"T Brown","year":"2008","unstructured":"Brown, T.: Design thinking. Harvard Bus. Rev. 86(6), 84\u201392 (2008)","journal-title":"Harvard Bus. Rev."},{"key":"43_CR14","volume-title":"Introduction to Action Research","author":"DJ Greenwood","year":"1998","unstructured":"Greenwood, D.J., Levin, M.: Introduction to Action Research. SAGE Publications Inc, Thousand Oaks (1998)"},{"key":"43_CR15","volume-title":"Action Research for Improving Practices","author":"V Koshy","year":"2005","unstructured":"Koshy, V.: Action Research for Improving Practices, 1st edn. SAGE Publications, Thousand Oaks (2005)","edition":"1"},{"key":"43_CR16","unstructured":"Bryman, A., Bell, E.: Business Research Methods, 3rd edn., p. 675. Oxford University Press Inc., Oxford (2011)"},{"issue":"23","key":"43_CR17","doi-asserted-by":"publisher","first-page":"6984","DOI":"10.1080\/00207543.2017.1346318","volume":"55","author":"D Stadnicka","year":"2017","unstructured":"Stadnicka, D., Ratnayake, R.M.C.: Enahncing performance in service organizations: a case study based on value stream analysis in the telecommunications industry. Int. J. Prod. Res. 55(23), 6984\u20136999 (2017)","journal-title":"Int. J. Prod. Res."},{"key":"43_CR18","unstructured":"Moen, I.A.: Easyclaims ystems 2019. https:\/\/www.easyclaimsystems.com\/"},{"issue":"6","key":"43_CR19","doi-asserted-by":"publisher","first-page":"1597","DOI":"10.19030\/jabr.v29i6.8197","volume":"29","author":"SS Cankar","year":"2013","unstructured":"Cankar, S.S., Petkov\u0161ek, V.: Private and public sector innovation and the importance of cross-sector collaboration. J. Appl. Bus. Res. 29(6), 1597\u20131606 (2013)","journal-title":"J. Appl. Bus. Res."},{"key":"43_CR20","unstructured":"Dr\u00f6ll, P.: Powering European Public Sector Innovation: Towards A New Architecture 2013: Publications Office of the European Union, Luxembourg. p. 57 (2013)"}],"container-title":["IFIP Advances in Information and Communication Technology","Advances in Production Management Systems. Towards Smart and Digital Manufacturing"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-57997-5_43","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,8,25]],"date-time":"2024-08-25T00:19:24Z","timestamp":1724545164000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-57997-5_43"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030579968","9783030579975"],"references-count":20,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-57997-5_43","relation":{},"ISSN":["1868-4238","1868-422X"],"issn-type":[{"value":"1868-4238","type":"print"},{"value":"1868-422X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"25 August 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"APMS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"IFIP International Conference on Advances in Production Management Systems","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Novi Sad","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Serbia","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"30 August 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"3 September 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"apms2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.apms-conference.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"ConfTool","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"199","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"164","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"82% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2.3","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}