{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T14:49:36Z","timestamp":1742914176830,"version":"3.40.3"},"publisher-location":"Cham","reference-count":38,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030620554"},{"type":"electronic","value":"9783030620561"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-62056-1_48","type":"book-chapter","created":{"date-parts":[[2020,11,7]],"date-time":"2020-11-07T06:02:42Z","timestamp":1604728962000},"page":"578-589","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Conversational Flow in Human-Robot Interactions at the Workplace: Comparing Humanoid and Android Robots"],"prefix":"10.1007","author":[{"given":"Ruth","family":"Stock-Homburg","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Martin","family":"Hannig","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lucie","family":"Lilienthal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,11,6]]},"reference":[{"key":"48_CR1","doi-asserted-by":"publisher","first-page":"350","DOI":"10.1111\/bjso.12027","volume":"53","author":"N Koudenburg","year":"2014","unstructured":"Koudenburg, N., Postmes, T., Gordijn, E.H.: Conversational flow and entitativity: the role of status. Br. J. Soc. Psychol. 53, 350\u2013366 (2014)","journal-title":"Br. J. Soc. Psychol."},{"key":"48_CR2","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1371\/journal.pone.0078363","volume":"8","author":"N Koudenburg","year":"2013","unstructured":"Koudenburg, N., Postmes, T., Gordijn, E.H.: Conversational flow promotes solidarity. PLoS ONE 8, 1\u20136 (2013)","journal-title":"PLoS ONE"},{"doi-asserted-by":"crossref","unstructured":"Han, J.G., Campbell, N., Jokinen, K., Wilcock, G.: Investigating the use of non-verbal cues in human-robot interaction with a NAO robot. In: 2012 IEEE 3rd International Conference on Cognitive Infocommunications (CogInfoCom) (2012)","key":"48_CR3","DOI":"10.1109\/CogInfoCom.2012.6421937"},{"key":"48_CR4","doi-asserted-by":"publisher","first-page":"512","DOI":"10.1016\/j.jesp.2010.12.006","volume":"47","author":"N Koudenburg","year":"2011","unstructured":"Koudenburg, N., Postmes, T., Gordijn, E.H.: Disrupting the flow: how brief silences in group conversations affect social needs. J. Exp. Soc. Psychol. 47, 512\u2013515 (2011)","journal-title":"J. Exp. Soc. Psychol."},{"key":"48_CR5","doi-asserted-by":"publisher","first-page":"907","DOI":"10.1108\/JOSM-04-2018-0119","volume":"29","author":"J Wirtz","year":"2018","unstructured":"Wirtz, J., et al.: Brave new world: service robots in the frontline. J. Serv. Manag. 29, 907\u2013931 (2018)","journal-title":"J. Serv. Manag."},{"key":"48_CR6","doi-asserted-by":"publisher","first-page":"906","DOI":"10.1007\/s11747-017-0545-6","volume":"45","author":"M-H Huang","year":"2017","unstructured":"Huang, M.-H., Rust, R.T.: Technology-driven service strategy. J. Acad. Mark. Sci. 45, 906\u2013924 (2017)","journal-title":"J. Acad. Mark. Sci."},{"key":"48_CR7","doi-asserted-by":"publisher","first-page":"535","DOI":"10.1177\/0022243718822827","volume":"56","author":"M Mende","year":"2019","unstructured":"Mende, M., Scott, M.L., van Doorn, J., Grewal, D., Shanks, I.: Service robots rising: how humanoid robots influence service experiences and elicit compensatory consumer responses. J. Mark. Res. 56, 535\u2013556 (2019)","journal-title":"J. Mark. Res."},{"key":"48_CR8","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1177\/1094670516679272","volume":"20","author":"J van Doorn","year":"2017","unstructured":"van Doorn, J., et al.: Domo Arigato Mr. Roboto: emergence of automated social presence in organizational frontlines and customers\u2019 service experiences. J. Serv. Res. 20, 43\u201358 (2017)","journal-title":"J. Serv. Res."},{"key":"48_CR9","doi-asserted-by":"publisher","first-page":"583","DOI":"10.1007\/s12369-018-0468-5","volume":"10","author":"T Arimoto","year":"2018","unstructured":"Arimoto, T., Yoshikawa, Y., Ishiguro, H.: Multiple-robot conversational patterns for concealing incoherent responses. Int. J. Soc. Robot. 10, 583\u2013593 (2018)","journal-title":"Int. J. Soc. Robot."},{"key":"48_CR10","doi-asserted-by":"publisher","first-page":"245","DOI":"10.1016\/j.chb.2015.02.026","volume":"49","author":"J Hill","year":"2015","unstructured":"Hill, J., Randolph Ford, W., Farreras, I.G.: Real conversations with artificial intelligence: a comparison between human\u2013human online conversations and human\u2013chatbot conversations. Comput. Hum. Behav. 49, 245\u2013250 (2015)","journal-title":"Comput. Hum. Behav."},{"unstructured":"Spitzberg, B.H.: Conversational skills rating scale: an instructional assessment of interpersonal competence (1995)","key":"48_CR11"},{"doi-asserted-by":"crossref","unstructured":"Harriott, C.E., Zhang, T., Adams, J.A.: Evaluating the applicability of current models of workload to peer-based human-robot teams. In: 2011 6th ACM\/IEEE International Conference on Human-Robot Interaction (HRI), pp. 45\u201352 (2011)","key":"48_CR12","DOI":"10.1145\/1957656.1957670"},{"doi-asserted-by":"crossref","unstructured":"Lu, V.N., et al.: Service robots, customers, and service employees: what can we learn from the academic literature and where are the gaps? J. Serv. Theory Pract. (2020, forthcoming)","key":"48_CR13","DOI":"10.1108\/JSTP-04-2019-0088"},{"doi-asserted-by":"crossref","unstructured":"Phillips, E., Zhao, X., Ullman, D., Malle, B.F.: What is human-like?: decomposing robots\u2019 human-like appearance using the Anthropomorphic roBOT (ABOT) database. In: HRI 2018, Chicago, IL, USA, 5\u20138 March 2018, pp. 105\u2013113 (2018)","key":"48_CR14","DOI":"10.1145\/3171221.3171268"},{"key":"48_CR15","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1007\/s12369-016-0338-y","volume":"8","author":"F Ferrari","year":"2016","unstructured":"Ferrari, F., Paladino, M.P., Jetten, J.: Blurring human-machine distinctions: anthropomorphic appearance in social robots as a threat to human distinctiveness. Int. J. Soc. Robot. 8, 287\u2013302 (2016)","journal-title":"Int. J. Soc. Robot."},{"key":"48_CR16","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1109\/MRA.2012.2192811","volume":"19","author":"M Mori","year":"2012","unstructured":"Mori, M., MacDorman, K., Kageki, N.: The uncanny valley [from the field]. IEEE Robot. Autom. Mag. 19, 98\u2013100 (2012)","journal-title":"IEEE Robot. Autom. Mag."},{"key":"48_CR17","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1075\/is.7.3.03mac","volume":"7","author":"KF MacDorman","year":"2006","unstructured":"MacDorman, K.F., Ishiguro, H.: The uncanny advantage of using androids in cognitive and social science research. Interact. Stud. 7, 297\u2013337 (2006)","journal-title":"Interact. Stud."},{"key":"48_CR18","doi-asserted-by":"publisher","first-page":"1147","DOI":"10.1163\/156855306778522505","volume":"20","author":"T Minato","year":"2006","unstructured":"Minato, T., Shimada, M., Itakura, S., Lee, K., Ishiguro, H.: Evaluating the human likeness of an Android by comparing gaze behaviors elicited by the android and a person. Adv. Robot. 20, 1147\u20131163 (2006)","journal-title":"Adv. Robot."},{"doi-asserted-by":"crossref","unstructured":"Haring, K.S., Silvera-Tawil, D., Takahashi, T., Watanabe, K., Velonaki, M.: How people perceive different robot types: a direct comparison of an android, humanoid, and non-biomimetic robot. In: 8th International Conference on Knowledge and Smart Technology (KST), pp. 265\u2013270. IEEE (2016)","key":"48_CR19","DOI":"10.1109\/KST.2016.7440504"},{"doi-asserted-by":"crossref","unstructured":"Matsui, T., Yamada, S.: Robot\u2019s impression of appearance and their trustworthy and emotion richness. In: Proceedings of the 27th IEEE International Symposium on Robot and Human Interactive Communication, Nanjing, China, 27\u201331 August 2018, pp. 88\u201393 (2018)","key":"48_CR20","DOI":"10.1109\/ROMAN.2018.8525796"},{"key":"48_CR21","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1111\/0022-4537.00153","volume":"56","author":"C Nass","year":"2000","unstructured":"Nass, C., Moon, Y.: Machines and mindlessness: social responses to computers. J. Soc. Issues 56, 81\u2013103 (2000)","journal-title":"J. Soc. Issues"},{"key":"48_CR22","doi-asserted-by":"publisher","first-page":"241","DOI":"10.1016\/j.chb.2011.09.006","volume":"28","author":"Y Kim","year":"2012","unstructured":"Kim, Y., Sundar, S.S.: Anthropomorphism of computers: is it mindful or mindless? Comput. Hum. Behav. 28, 241\u2013250 (2012)","journal-title":"Comput. Hum. Behav."},{"key":"48_CR23","doi-asserted-by":"publisher","first-page":"223","DOI":"10.1006\/ijhc.1995.1042","volume":"43","author":"C Nass","year":"1995","unstructured":"Nass, C., Moon, Y., Fogg, B.J., Reeves, B., Dryer, D.C.: Can computer personalities be human personalities? Int. J. Hum.-Comput Stud. 43, 223\u2013239 (1995)","journal-title":"Int. J. Hum.-Comput Stud."},{"key":"48_CR24","doi-asserted-by":"publisher","first-page":"347","DOI":"10.1007\/s12369-014-0267-6","volume":"7","author":"J Z\u0142otowski","year":"2015","unstructured":"Z\u0142otowski, J., Proudfoot, D., Yogeeswaran, K., Bartneck, C.: Anthropomorphism: opportunities and challenges in human-robot interaction. Int. J. Soc. Robot. 7, 347\u2013360 (2015)","journal-title":"Int. J. Soc. Robot."},{"doi-asserted-by":"crossref","unstructured":"Natarajan, M., Gombolay, M.: Effects of anthropomorphism and accountability on trust in human robot interaction. In: HRI 2020, Cambridge, United Kingdom, 23\u201326 March 2020, pp. 33\u201342 (2020)","key":"48_CR25","DOI":"10.1145\/3319502.3374839"},{"key":"48_CR26","first-page":"19","volume-title":"How People Treat Computers, Television, and New Media Like Real People and Places","author":"B Reeves","year":"1996","unstructured":"Reeves, B., Nass, C.: How People Treat Computers, Television, and New Media Like Real People and Places, pp. 19\u201336. Cambridge University Press, Cambridge (1996)"},{"unstructured":"Wagner, K., Schramm-Klein, H.: Alexa, are you human? Investigating the anthropomorphism of digital voice assistants \u2013 a qualitative approach. In: Fortieth International Conference on Information Systems, Munich (2019)","key":"48_CR27"},{"doi-asserted-by":"crossref","unstructured":"Kwon, M., Jung, M.F., Knepper, R.A.: Human expectations of social robots. In: ACM\/IEEE International Conference on Human-Robot Interaction, pp. 463\u2013464 (2016)","key":"48_CR28","DOI":"10.1109\/HRI.2016.7451807"},{"key":"48_CR29","doi-asserted-by":"publisher","first-page":"351","DOI":"10.1177\/1094428114547952","volume":"17","author":"H Aguinis","year":"2014","unstructured":"Aguinis, H., Bradley, K.J.: Best practice recommendations for designing and implementing experimental vignette methodology studies. Org. Res. Methods 17, 351\u2013371 (2014)","journal-title":"Org. Res. Methods"},{"key":"48_CR30","volume-title":"The Discovery of Grounded Theory: Strategies for Qualitative Research","author":"BG Glaser","year":"1967","unstructured":"Glaser, B.G., Strauss, A.L.: The Discovery of Grounded Theory: Strategies for Qualitative Research. Aldine Publishing Company, Chicago (1967)"},{"key":"48_CR31","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1177\/001316447403400115","volume":"34","author":"HF Kaiser","year":"1974","unstructured":"Kaiser, H.F., Rice, J.: Little Jiffy, Mark IV. Educ. Psychol. Measur. 34, 111\u2013117 (1974)","journal-title":"Educ. Psychol. Measur."},{"key":"48_CR32","doi-asserted-by":"publisher","first-page":"230","DOI":"10.1177\/0049124192021002005","volume":"21","author":"MW Browne","year":"1992","unstructured":"Browne, M.W., Cudeck, R.: Alternative ways of assessing model fit. Sociol. Methods Res. 21, 230\u2013258 (1992)","journal-title":"Sociol. Methods Res."},{"key":"48_CR33","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/10705519909540118","volume":"6","author":"L-T Hu","year":"1999","unstructured":"Hu, L.-T., Bentler, P.M.: Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Struct. Equ. Model.: Multidisc. J. 6, 1\u201355 (1999)","journal-title":"Struct. Equ. Model.: Multidisc. J."},{"key":"48_CR34","first-page":"23","volume":"8","author":"K Schermelleh-Engel","year":"2003","unstructured":"Schermelleh-Engel, K., Moosbrugger, H., M\u00fcller, H.: Evaluating the fit of structural equation models: tests of significance and descriptive goodness-of-fit measures. Methods Psychol. Res. Online 8, 23\u201374 (2003)","journal-title":"Methods Psychol. Res. Online"},{"unstructured":"Gliem, J.A., Gliem, R.R.: Calculating, interpreting, and reporting cronbach\u2019s alpha reliability coefficient for likert-type scales. In: 2003 Midwest Research to Practice Conference in Adult, Continuing, and Community Education, pp. 82\u201388 (2003)","key":"48_CR35"},{"key":"48_CR36","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-20072-4","volume-title":"Testtheorie und Fragebogenkonstruktion","author":"H Moosbrugger","year":"2012","unstructured":"Moosbrugger, H., Kelava, A.: Testtheorie und Fragebogenkonstruktion, 2nd edn. Springer, Heidelberg (2012). \nhttps:\/\/doi.org\/10.1007\/978-3-642-20072-4","edition":"2"},{"key":"48_CR37","first-page":"3","volume":"18","author":"C Homburg","year":"1996","unstructured":"Homburg, C., Giering, A.: Konzeptualisierung und Oparationalisierung komplexer Konstrukte. Mark. ZFP J. Res. Manag. 18, 3\u201324 (1996)","journal-title":"Mark. ZFP J. Res. Manag."},{"key":"48_CR38","doi-asserted-by":"publisher","first-page":"64","DOI":"10.1177\/002224377901600110","volume":"16","author":"GA Churchill Jr","year":"1979","unstructured":"Churchill Jr., G.A.: A paradigm for developing better measures of marketing constructs. J. Mark. Res. 16, 64\u201373 (1979)","journal-title":"J. Mark. Res."}],"container-title":["Lecture Notes in Computer Science","Social Robotics"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-62056-1_48","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,11,7]],"date-time":"2020-11-07T06:18:38Z","timestamp":1604729918000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-62056-1_48"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030620554","9783030620561"],"references-count":38,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-62056-1_48","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"6 November 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICSR","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Social Robotics","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Golden, CO","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"14 November 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"18 November 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"12","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"socrob2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/sites.psu.edu\/icsr2020\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"OCS","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"101","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"57","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"56% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"The conference was held virtually.","order":10,"name":"additional_info_on_review_process","label":"Additional Info on Review Process","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}