{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T16:31:36Z","timestamp":1743006696780,"version":"3.40.3"},"publisher-location":"Cham","reference-count":48,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030633950"},{"type":"electronic","value":"9783030633967"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-63396-7_17","type":"book-chapter","created":{"date-parts":[[2020,11,20]],"date-time":"2020-11-20T15:11:27Z","timestamp":1605885087000},"page":"256-269","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Citizens\u2019 Perceptions of Mobile Tax Filing Services"],"prefix":"10.1007","author":[{"given":"Tinyiko","family":"Hlomela","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0574-3340","authenticated-orcid":false,"given":"Tendani","family":"Mawela","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,11,21]]},"reference":[{"key":"17_CR1","doi-asserted-by":"crossref","unstructured":"Dwivedi, Y.K., Sahu, G.P., Rana, N.P., Baabdullah, A.M.: Citizens\u2019 awareness, acceptance and use of mobile government services in india: an exploratory research. In: Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, pp. 236\u2013239 (2018)","DOI":"10.1145\/3209415.3209491"},{"issue":"1","key":"17_CR2","first-page":"39","volume":"32","author":"D Ishmatova","year":"2009","unstructured":"Ishmatova, D., Obi, T.: M-government services: user needs and value. I-WAYS-J. E-Gov. Policy Regul. 32(1), 39\u201346 (2009)","journal-title":"I-WAYS-J. E-Gov. Policy Regul."},{"issue":"32","key":"17_CR3","doi-asserted-by":"publisher","first-page":"3196","DOI":"10.5897\/AJBM12.1093","volume":"7","author":"M Mpinganjira","year":"2013","unstructured":"Mpinganjira, M.: E-government project failure in Africa: lessons for reducing risk. Afr. J. Bus. Manag. 7(32), 3196\u20133201 (2013)","journal-title":"Afr. J. Bus. Manag."},{"key":"17_CR4","doi-asserted-by":"crossref","unstructured":"Munyoka, W.: Exploring the factors influencing e-Government use: empirical evidence from Zimbabwe. Electron. J. Inf. Syst. Eval. 22(2) (2019)","DOI":"10.34190\/EJISE.19.22.2.002"},{"issue":"4\u20135","key":"17_CR5","doi-asserted-by":"publisher","first-page":"659","DOI":"10.1080\/0376835X.2013.830963","volume":"30","author":"JP Wentzel","year":"2013","unstructured":"Wentzel, J.P., Diatha, K.S., Yadavalli, V.S.S.: An application of the extended technology acceptance model in understanding technology-enabled financial service adoption in South Africa. Dev. Southern Afr. 30(4\u20135), 659\u2013673 (2013)","journal-title":"Dev. Southern Afr."},{"issue":"1","key":"17_CR6","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1257\/aer.99.1.5","volume":"99","author":"A Dixit","year":"2009","unstructured":"Dixit, A.: Governance institutions and economic activity. Am. Econ. Rev. 99(1), 5\u201324 (2009)","journal-title":"Am. Econ. Rev."},{"key":"17_CR7","unstructured":"Germanakos, P., Samaras, G., Mourlas, C., Christodoulou, E.: Innovative personalization issues for providing user-centric mGovernment services. In: Proceedings of the Second European Conference on Mobile Government (Euro mGov 2006), Brighton, August 2006, pp. 30\u201331 (2006)"},{"key":"17_CR8","doi-asserted-by":"crossref","unstructured":"Amailef, K., Lu, J.: m-Government: a framework of mobile-based emergency response systems. In: 2008 3rd International Conference on Intelligent System and Knowledge Engineering, November 2008, vol. 1, pp. 1398\u20131403. IEEE (2008)","DOI":"10.1109\/ISKE.2008.4731151"},{"key":"17_CR9","doi-asserted-by":"crossref","unstructured":"Rana, N., Janssen, M., Sahu, G.P., Baabdullah, A., Dwivedi, Y.: Citizens\u2019 perception about m-government services: results from an exploratory survey. In: Proceedings of the 52nd Hawaii International Conference on System Sciences, January 2019, pp. 3356\u20133365 (2019)","DOI":"10.24251\/HICSS.2019.405"},{"issue":"2","key":"17_CR10","first-page":"113","volume":"3","author":"SM Lee","year":"2006","unstructured":"Lee, S.M., Tan, X., Trimi, S.: M-government, from rhetoric to reality: learning from leading countries. Electron. Gov. Int. J. 3(2), 113\u2013126 (2006)","journal-title":"Electron. Gov. Int. J."},{"key":"17_CR11","doi-asserted-by":"crossref","unstructured":"Mengistu, D., Zo, H., Rho, J.J.: M-government: opportunities and challenges to deliver mobile government services in developing countries. In: 2009 Fourth International Conference on Computer Sciences and Convergence Information Technology, November 2009, pp. 1445\u20131450. IEEE (2009)","DOI":"10.1109\/ICCIT.2009.171"},{"key":"17_CR12","unstructured":"Nkosi, M., Mekuria, F.: Mobile government for improved public service provision in South Africa. In: 2010 IST-Africa, May 2010, pp. 1\u20138. IEEE (2010)"},{"key":"17_CR13","unstructured":"Snellen, I., Thaens, M.: From e-government to m-government: towards a new paradigm in public administration. Administrative innovation, international context and growth. Formez, Gianni Research, pp. 1\u201333 (2008)"},{"issue":"3","key":"17_CR14","doi-asserted-by":"publisher","first-page":"477","DOI":"10.1016\/j.giq.2007.01.001","volume":"25","author":"AK Singh","year":"2008","unstructured":"Singh, A.K., Sahu, R.: Integrating Internet, telephones, and call centers for delivering better quality e-governance to all citizens. Gov. Inf. Q. 25(3), 477\u2013490 (2008)","journal-title":"Gov. Inf. Q."},{"issue":"1","key":"17_CR15","first-page":"1","volume":"5","author":"H Sheng","year":"2008","unstructured":"Sheng, H., Trimi, S.: M-government: technologies, applications and challenges. Electron. Gov. 5(1), 1 (2008)","journal-title":"Electron. Gov."},{"key":"17_CR16","unstructured":"Babullah, A., Dwivedi, Y.K., Williams, M.D.: Saudi citizens\u2019 perceptions on mobile government (mGov) adoption factors. In: UKAIS, April 2015, p. 8 (2015)"},{"issue":"4","key":"17_CR17","doi-asserted-by":"publisher","first-page":"699","DOI":"10.1016\/j.giq.2007.04.010","volume":"25","author":"M Ntaliani","year":"2008","unstructured":"Ntaliani, M., Costopoulou, C., Karetsos, S.: Mobile government: a challenge for agriculture. Gov. Inf. Q. 25(4), 699\u2013716 (2008)","journal-title":"Gov. Inf. Q."},{"issue":"4","key":"17_CR18","doi-asserted-by":"publisher","first-page":"757","DOI":"10.1016\/j.giq.2007.08.007","volume":"25","author":"BM Maumbe","year":"2008","unstructured":"Maumbe, B.M., Owei, V., Alexander, H.: Questioning the pace and pathway of e-government development in Africa: a case study of South Africa\u2019s Cape Gateway project. Gov. Inf. Q. 25(4), 757\u2013777 (2008)","journal-title":"Gov. Inf. Q."},{"key":"17_CR19","doi-asserted-by":"crossref","unstructured":"Isagah, T., Wimmer, M.A.: Mobile government applications: challenges and needs for a comprehensive design approach. In: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, March 2017, pp. 423\u2013432 (2017)","DOI":"10.1145\/3047273.3047305"},{"issue":"3","key":"17_CR20","first-page":"236","volume":"38","author":"E Van Rooyen","year":"2003","unstructured":"Van Rooyen, E., Van Jaarsveld, L.C.: A South African developmental perspective on e-government. J. Publ. Adm. 38(3), 236\u2013252 (2003)","journal-title":"J. Publ. Adm."},{"key":"17_CR21","unstructured":"South African Revenue Services (SARS): Tax Statistics for 2018 (2018). https:\/\/www.sars.gov.za\/AllDocs\/Documents\/Tax%20Stats\/Tax%20Stats%202018\/Tax%20Statistics%202018.pdf"},{"issue":"32","key":"17_CR22","first-page":"50","volume":"2012","author":"R Reinecke","year":"2012","unstructured":"Reinecke, R., Coulson, D., Thinyane, H.: E-democracy through mobile monitoring: participatory journalism. Rhodes Journal. Rev. 2012(32), 50 (2012)","journal-title":"Rhodes Journal. Rev."},{"key":"17_CR23","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1007\/978-3-319-58978-7_9","volume-title":"Information Technology Governance in Public Organizations","author":"A Bailey","year":"2017","unstructured":"Bailey, A., Minto-Coy, I., Thakur, D.: IT governance in e-government implementations in the Caribbean: key characteristics and mechanisms. In: Rusu, L., Viscusi, G. (eds.) Information Technology Governance in Public Organizations, pp. 201\u2013227. Springer, Cham. (2017)"},{"key":"17_CR24","unstructured":"Taiwo, A.A., Downe, A.G.: The theory of user acceptance and use of technology (UTAUT): a meta-analytic review of empirical findings. J. Theor. Appl. Inf. Technol. 49(1) (2013)"},{"key":"17_CR25","unstructured":"Alam, M.Z., Hu, W., Barua, Z.: Using the UTAUT model to determine factors affecting acceptance and use of mobile health (mHealth) services in Bangladesh. J. Stud. Soc. Sci. 17(2) (2018)"},{"key":"17_CR26","unstructured":"Al-Shafi, S., Weerakkody, V., Janssen, M.: Investigating the adoption of eGovernment services in Qatar using the UTAUT model. In: AMCIS 2009 Proceedings, p. 260 (2009)"},{"issue":"2","key":"17_CR27","doi-asserted-by":"publisher","first-page":"229","DOI":"10.2190\/EC.40.2.e","volume":"40","author":"P Van Schaik","year":"2009","unstructured":"Van Schaik, P.: Unified theory of acceptance and use for web sites used by students in higher education. J. Educ. Comput. Res. 40(2), 229\u2013257 (2009)","journal-title":"J. Educ. Comput. Res."},{"issue":"4","key":"17_CR28","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/2158244013503837","volume":"3","author":"PJB Tan","year":"2013","unstructured":"Tan, P.J.B.: Applying the UTAUT to understand factors affecting the use of English e-learning websites in Taiwan. Sage Open 3(4), 1\u201312 (2013)","journal-title":"Sage Open"},{"issue":"1","key":"17_CR29","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1016\/j.giq.2005.11.005","volume":"23","author":"SY Hung","year":"2006","unstructured":"Hung, S.Y., Chang, C.M., Yu, T.J.: Determinants of user acceptance of the e-Government services: the case of online tax filing and payment system. Gov. Inf. Q. 23(1), 97\u2013122 (2006)","journal-title":"Gov. Inf. Q."},{"issue":"3","key":"17_CR30","doi-asserted-by":"publisher","first-page":"257","DOI":"10.1016\/S1007-0214(08)70042-7","volume":"13","author":"Q Min","year":"2008","unstructured":"Min, Q., Ji, S., Qu, G.: Mobile commerce user acceptance study in China: a revised UTAUT model. Tsinghua Sci. Technol. 13(3), 257\u2013264 (2008)","journal-title":"Tsinghua Sci. Technol."},{"key":"17_CR31","doi-asserted-by":"crossref","unstructured":"Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User acceptance of information technology: toward a unified view. MIS Q. 425\u2013478 (2003)","DOI":"10.2307\/30036540"},{"issue":"2","key":"17_CR32","doi-asserted-by":"publisher","first-page":"9","DOI":"10.2753\/MIS0742-1222270201","volume":"27","author":"SA Brown","year":"2010","unstructured":"Brown, S.A., Dennis, A.R., Venkatesh, V.: Predicting collaboration technology use: integrating technology adoption and collaboration research. J. Manag. Inf. Syst. 27(2), 9\u201354 (2010)","journal-title":"J. Manag. Inf. Syst."},{"key":"17_CR33","unstructured":"Liu, L., Nath, H.K.: Information and communications technology and trade in emerging market economies. Emerg. Mark. Finance Trade 49(6), 67\u201387 (2013)"},{"issue":"1","key":"17_CR34","first-page":"33","volume":"10","author":"H Khechine","year":"2014","unstructured":"Khechine, H., Lakhal, S., Pascot, D., Bytha, A.: UTAUT model for blended learning: the role of gender and age in the intention to use webinars. Interdisc. J. e-Learn. Learn. Objects 10(1), 33\u201352 (2014)","journal-title":"Interdisc. J. e-Learn. Learn. Objects"},{"key":"17_CR35","doi-asserted-by":"crossref","unstructured":"Alfalah, A., Choudrie, J., Spencer, N.: Older adults adoption, use and diffusion of e-government services in Saudi Arabia, Hail City: a quantitative study. In: Proceedings of the 50th Hawaii International Conference on System Sciences, pp. 2953\u20132962 (2017)","DOI":"10.24251\/HICSS.2017.357"},{"issue":"1","key":"17_CR36","doi-asserted-by":"publisher","first-page":"14","DOI":"10.2193\/2007-307","volume":"72","author":"JB Grace","year":"2008","unstructured":"Grace, J.B.: Structural equation modeling for observational studies. J. Wildl. Manag. 72(1), 14\u201322 (2008)","journal-title":"J. Wildl. Manag."},{"issue":"7","key":"17_CR37","doi-asserted-by":"publisher","first-page":"650","DOI":"10.1108\/02621710110400564","volume":"20","author":"EW Cheng","year":"2001","unstructured":"Cheng, E.W.: SEM being more effective than multiple regression in parsimonious model testing for management development research. J. Manag. Dev. 20(7), 650\u2013667 (2001)","journal-title":"J. Manag. Dev."},{"issue":"2","key":"17_CR38","doi-asserted-by":"publisher","first-page":"273","DOI":"10.1111\/j.1540-5915.2008.00192.x","volume":"39","author":"V Venkatesh","year":"2008","unstructured":"Venkatesh, V., Bala, H.: Technology acceptance model 3 and a research agenda on interventions. Decis. Sci. 39(2), 273\u2013315 (2008)","journal-title":"Decis. Sci."},{"key":"17_CR39","doi-asserted-by":"crossref","unstructured":"Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 319\u2013340 (1989)","DOI":"10.2307\/249008"},{"issue":"2","key":"17_CR40","doi-asserted-by":"publisher","first-page":"186","DOI":"10.1287\/mnsc.46.2.186.11926","volume":"46","author":"V Venkatesh","year":"2000","unstructured":"Venkatesh, V., Davis, F.D.: A theoretical extension of the technology acceptance model: four longitudinal field studies. Manag. Sci. 46(2), 186\u2013204 (2000)","journal-title":"Manag. Sci."},{"issue":"3","key":"17_CR41","doi-asserted-by":"publisher","first-page":"264","DOI":"10.1016\/j.giq.2010.03.001","volume":"27","author":"JC Bertot","year":"2010","unstructured":"Bertot, J.C., Jaeger, P.T., Grimes, J.M.: Using ICTs to create a culture of transparency: e-government and social media as openness and anti-corruption tools for societies. Gov. Inf. Q. 27(3), 264\u2013271 (2010)","journal-title":"Gov. Inf. Q."},{"key":"17_CR42","unstructured":"Gillwald, A., Moyo, M., Christoph Stork, D.: Understanding what is happening in ICT in South Africa: a supply- and demand-side analysis of the ICT sector (2012). https:\/\/media.africaportal.org\/documents\/Policy_Paper_7_-_Understanding_what_is_happening_in_ICT_in_South_Africa.pdf"},{"key":"17_CR43","unstructured":"Alshehri, M., Drew, S., AlGhamdi, R.: Analysis of citizen\u2019s acceptance for e-government services: applying the UTAUT model. In: IADIS International Conferences Theory and Practice in Modern Computing and Internet Applications and Research (2013)"},{"issue":"4","key":"17_CR44","doi-asserted-by":"publisher","first-page":"1838","DOI":"10.1016\/j.chb.2005.11.003","volume":"23","author":"M Horst","year":"2007","unstructured":"Horst, M., Kuttschreuter, M., Gutteling, J.M.: Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands. Comput. Hum. Behav. 23(4), 1838\u20131852 (2007)","journal-title":"Comput. Hum. Behav."},{"issue":"4","key":"17_CR45","doi-asserted-by":"publisher","first-page":"187","DOI":"10.1080\/07421222.1999.11518227","volume":"15","author":"JY Thong","year":"1999","unstructured":"Thong, J.Y.: An integrated model of information systems adoption in small businesses. J. Manag. Inf. Syst. 15(4), 187\u2013214 (1999)","journal-title":"J. Manag. Inf. Syst."},{"key":"17_CR46","unstructured":"Venkatesh, V., Zhang, X.: Unified theory of acceptance and use of technology: US vs. China. J. Glob. Inf. Technol. Manag. 13(1), 5\u201327 (2010)"},{"key":"17_CR47","unstructured":"Kruger, A.: SA\u2019s problem of a narrow tax base and high taxes, Moneyweb. https:\/\/www.moneyweb.co.za\/news\/south-africa\/sas-problem-of-a-narrow-tax-base-and-high-taxes\/"},{"issue":"1","key":"17_CR48","doi-asserted-by":"publisher","first-page":"120","DOI":"10.4102\/jef.v9i1.33","volume":"9","author":"RW Jankeeparsad","year":"2016","unstructured":"Jankeeparsad, R.W., Jankeeparsad, T.R., Nienaber, G.: Acceptance of the electronic method of filing tax returns by South African tax payers: an exploratory study. J. Econ. Financ. Sci. 9(1), 120\u2013136 (2016)","journal-title":"J. Econ. Financ. Sci."}],"container-title":["Lecture Notes in Business Information Processing","Information Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-63396-7_17","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,11,21]],"date-time":"2020-11-21T02:06:15Z","timestamp":1605924375000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-63396-7_17"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030633950","9783030633967"],"references-count":48,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-63396-7_17","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"21 November 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"EMCIS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"European, Mediterranean, and Middle Eastern Conference on Information Systems","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Dubai","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"United Arab Emirates","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"25 November 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 November 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"17","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"emcis2019","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/www.emcis.eu","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"161","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"56","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"35% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2.5","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}