{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T08:37:00Z","timestamp":1743064620773,"version":"3.40.3"},"publisher-location":"Cham","reference-count":25,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030646417"},{"type":"electronic","value":"9783030646424"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-64642-4_9","type":"book-chapter","created":{"date-parts":[[2020,12,2]],"date-time":"2020-12-02T08:05:47Z","timestamp":1606896347000},"page":"105-114","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["\u00abMan-Machine\u00bb Interaction: The Determinants of the Untact Service\u2019s Use"],"prefix":"10.1007","author":[{"given":"Arij","family":"Jmour","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,12,3]]},"reference":[{"issue":"3","key":"9_CR1","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.66.3.1.18505","volume":"66","author":"LL Berry","year":"2002","unstructured":"Berry, L.L., Seiders, K., Grewal, D.: Understanding service convenience. J. Mark. 66(3), 1\u201317 (2002)","journal-title":"J. Mark."},{"key":"9_CR2","volume-title":"Service Management: Operations, Strategy, Information Technology","author":"S Bordoloi","year":"2018","unstructured":"Bordoloi, S., Fitzsimmons, J., Fitzsimmons, M.: Service Management: Operations, Strategy, Information Technology, 9th edn. McGraw-Hill, New York (2018)","edition":"9"},{"key":"9_CR3","doi-asserted-by":"publisher","first-page":"288","DOI":"10.1016\/j.chb.2018.08.012","volume":"90","author":"EK Chiou","year":"2019","unstructured":"Chiou, E.K., Lee, J.D., Su, T.: Negotiated and reciprocal exchange structures in human-agent cooperation. Comput. Hum. Behav. 90, 288\u2013297 (2019)","journal-title":"Comput. Hum. Behav."},{"issue":"3","key":"9_CR4","doi-asserted-by":"publisher","first-page":"315","DOI":"10.1177\/1470593109338144","volume":"9","author":"B Cova","year":"2009","unstructured":"Cova, B., Dalli, D.: Working consumers: the next step in marketing theory? Mark. theory 9(3), 315\u2013339 (2009)","journal-title":"Mark. theory"},{"issue":"1","key":"9_CR5","doi-asserted-by":"publisher","first-page":"335","DOI":"10.1146\/annurev.so.02.080176.002003","volume":"2","author":"RM Emerson","year":"1976","unstructured":"Emerson, R.M.: Social exchange theory. Annu. Rev. Sociol. 2(1), 335\u2013362 (1976)","journal-title":"Annu. Rev. Sociol."},{"key":"9_CR6","first-page":"4","volume-title":"Service Management: Operations, Strategy, Information Technology","author":"JA Fitzsimmons","year":"2008","unstructured":"Fitzsimmons, J.A., Fitzsimmons, M.J., Bordoloi, S.: Service Management: Operations, Strategy, Information Technology, p. 4. McGraw-Hill, New York (2008)"},{"issue":"1","key":"9_CR7","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.jretai.2016.12.008","volume":"93","author":"D Grewal","year":"2017","unstructured":"Grewal, D., Roggeveen, A.L., Nordf\u00e4lt, J.: The future of retailing. J. Retail. 93(1), 1\u20136 (2017)","journal-title":"J. Retail."},{"key":"9_CR8","unstructured":"Hainla, L.: Content Marketing\u2013the key to effective brand communication in digital media (2015)"},{"issue":"1","key":"9_CR9","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1016\/j.jretai.2016.12.006","volume":"93","author":"JJ Inman","year":"2017","unstructured":"Inman, J.J., Nikolova, H.: Shopper-facing retail technology: a retailer adoption decision framework incorporating shopper attitudes and privacy concerns. J. Retail. 93(1), 7\u201328 (2017)","journal-title":"J. Retail."},{"key":"9_CR10","doi-asserted-by":"publisher","first-page":"118","DOI":"10.1016\/j.techfore.2018.06.050","volume":"137","author":"D Lee","year":"2018","unstructured":"Lee, D.: Strategies for technology-driven service encounters for patient experience satisfaction in hospitals. Technol. Forecast. Soc. Change 137, 118\u2013127 (2018a)","journal-title":"Technol. Forecast. Soc. Change"},{"issue":"2","key":"9_CR11","doi-asserted-by":"publisher","first-page":"389","DOI":"10.1007\/s11628-018-00388-9","volume":"13","author":"D Lee","year":"2019","unstructured":"Lee, D.: Effects of key value co-creation elements in the healthcare system: focusing on technology applications. Serv. Bus. 13(2), 389\u2013417 (2019)","journal-title":"Serv. Bus."},{"issue":"1","key":"9_CR12","doi-asserted-by":"publisher","first-page":"2","DOI":"10.1186\/s40887-018-0022-4","volume":"4","author":"SM Lee","year":"2018","unstructured":"Lee, S.M.: Innovation: from small \u201ci\u201d to large \u201cI\u201d. Int. J. Qual. Innov. 4(1), 2 (2018b)","journal-title":"Int. J. Qual. Innov."},{"key":"9_CR13","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s11628-019-00408-2","volume":"14","author":"SM Lee","year":"2019","unstructured":"Lee, S.M., Lee, D.: \u201cUntact\u201d: a new customer service strategy in the digital age. Serv. Bus. 14, 1\u201322 (2019)","journal-title":"Serv. Bus."},{"key":"9_CR14","doi-asserted-by":"publisher","DOI":"10.1108\/9781787567139","volume-title":"Living Innovation: From Value Creation to the Greater Good","author":"SM Lee","year":"2018","unstructured":"Lee, S.M., Lim, S.: Living Innovation: From Value Creation to the Greater Good. Emerald Publishing Limited, Bingley (2018)"},{"key":"9_CR15","doi-asserted-by":"publisher","DOI":"10.4324\/9781315574127","volume-title":"Convergenomics: Strategic Innovation in the Convergence Era","author":"SM Lee","year":"2016","unstructured":"Lee, S.M., Olson, D.L.: Convergenomics: Strategic Innovation in the Convergence Era. Routledge, Abingdon (2016)"},{"issue":"1","key":"9_CR16","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1186\/s40887-019-0029-5","volume":"5","author":"SM Lee","year":"2019","unstructured":"Lee, S.M., Lee, D., Kim, Y.S.: The quality management ecosystem for predictive maintenance in the Industry 4.0 era. Int. J. Qual. Innov. 5(1), 4 (2019)","journal-title":"Int. J. Qual. Innov."},{"issue":"1","key":"9_CR17","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1504\/IJMED.2010.035304","volume":"9","author":"SM Lee","year":"2010","unstructured":"Lee, S.M., Olson, D.L., Trimi, S.: Strategic innovation in the convergence era. Int. J. Manag. Enterp. Dev. 9(1), 1\u201312 (2010)","journal-title":"Int. J. Manag. Enterp. Dev."},{"key":"9_CR18","doi-asserted-by":"crossref","first-page":"1","DOI":"10.2495\/JDN-V1-N1-1-10","volume":"1","author":"SM Lee","year":"2007","unstructured":"Lee, S.M., Ribeiro, D., Olson, D.L., Roig, S.: The importance of the activities of service business in the economy: welcome to the Service Business. Int. J. 1, 1\u20135 (2007)","journal-title":"Int. J."},{"issue":"4","key":"9_CR19","first-page":"16","volume":"18","author":"Y Lee","year":"2013","unstructured":"Lee, Y., Han, J.: The rise of single-person households and changes in consumption patterns. KIET Ind. Econ. Rev. 18(4), 16\u201328 (2013)","journal-title":"KIET Ind. Econ. Rev."},{"issue":"3","key":"9_CR20","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1108\/10878570410699249","volume":"32","author":"CK Prahalad","year":"2004","unstructured":"Prahalad, C.K., Ramaswamy, V.: Co-creating unique value with customers. Strategy Leadersh. 32(3), 4\u20139 (2004a)","journal-title":"Strategy Leadersh."},{"issue":"3","key":"9_CR21","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1002\/dir.20015","volume":"18","author":"CK Prahalad","year":"2004","unstructured":"Prahalad, C.K., Ramaswamy, V.: Co-creation experiences: the next practice in value creation. J. Interact. Mark. 18(3), 5\u201314 (2004b)","journal-title":"J. Interact. Mark."},{"key":"9_CR22","volume-title":"The Future of Competition: Co-creating Unique Value with Customers","author":"CK Prahalad","year":"2004","unstructured":"Prahalad, C.K., Ramaswamy, V.: The Future of Competition: Co-creating Unique Value with Customers. Harvard Business Press, Boston (2004c)"},{"key":"9_CR23","doi-asserted-by":"publisher","first-page":"293","DOI":"10.1016\/j.jretconser.2018.07.018","volume":"44","author":"SK Roy","year":"2018","unstructured":"Roy, S.K., Shekhar, V., Lassar, W.M., Chen, T.: Customer engagement behaviors: the role of service convenience, fairness and quality. J. Retail. Consum. Serv. 44, 293\u2013304 (2018)","journal-title":"J. Retail. Consum. Serv."},{"key":"9_CR24","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/0267257X.2019.1680569","volume":"35","author":"SK Roy","year":"2019","unstructured":"Roy, S.K., Singh, G., Hope, M., Nguyen, B., Harrigan, P.: The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation. J. Mark. Manag. 35, 1\u201334 (2019)","journal-title":"J. Mark. Manag."},{"key":"9_CR25","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1016\/j.jbusres.2017.04.014","volume":"79","author":"CM Voorhees","year":"2017","unstructured":"Voorhees, C.M., et al.: Service encounters, experiences and the customer journey: defining the field and a call to expand our lens. J. Bus. Res. 79, 269\u2013280 (2017)","journal-title":"J. Bus. Res."}],"container-title":["Lecture Notes in Business Information Processing","Digital Economy. Emerging Technologies and Business Innovation"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-64642-4_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,12,1]],"date-time":"2022-12-01T23:03:25Z","timestamp":1669935805000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-030-64642-4_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030646417","9783030646424"],"references-count":25,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-64642-4_9","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"3 December 2020","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICDEc","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Digital Economy","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Bucharest","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Romania","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"11 June 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 June 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"5","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icdec2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.aten.tn\/ICDEc2020\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"41","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"13","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"32% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"4.03","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"1.67","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}