{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,18]],"date-time":"2026-01-18T17:05:41Z","timestamp":1768755941065,"version":"3.49.0"},"publisher-location":"Cham","reference-count":31,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030664978","type":"print"},{"value":"9783030664985","type":"electronic"}],"license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2020]]},"DOI":"10.1007\/978-3-030-66498-5_19","type":"book-chapter","created":{"date-parts":[[2021,1,18]],"date-time":"2021-01-18T01:02:54Z","timestamp":1610931774000},"page":"251-262","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["Using Blockchain Technology to Redesign Know-Your-Customer Processes Within the Banking Industry"],"prefix":"10.1007","author":[{"given":"Kristin Kamilla","family":"Kirss","sequence":"first","affiliation":[]},{"given":"Fredrik","family":"Milani","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,1,19]]},"reference":[{"key":"19_CR1","unstructured":"Belinsky, M., Rennick, E., Veitch, A.: The fintech 2.0 paper: rebooting financial services (2015)"},{"key":"19_CR2","unstructured":"Federal Financial Analytics: The regulatory price-tag: cost implications of post-crisis regulatory reform, Washington (2014)"},{"key":"19_CR3","unstructured":"Harrop, M., Mairs, B.: Know your customer survey. https:\/\/www.thomsonreuters.com\/en\/press-releases\/2016\/may\/thomson-reuters-2016-know-your-customer-surveys.html. Accessed 20 May 2020"},{"key":"19_CR4","unstructured":"Kaminski, P., Robu, K.: A best-practice model for bank compliance (2016)"},{"key":"19_CR5","doi-asserted-by":"crossref","unstructured":"Xu, X., et al.: A taxonomy of blockchain-based systems for architecture design. In: Proceedings - 2017 IEEE International Conference on Software Architecture, ICSA 2017, pp. 243\u2013252 (2017)","DOI":"10.1109\/ICSA.2017.33"},{"key":"19_CR6","doi-asserted-by":"crossref","first-page":"208","DOI":"10.69554\/YEJN7450","volume":"8","author":"T Mori","year":"2016","unstructured":"Mori, T.: Financial technology: blockchain and securities settlement. J. Secur. Oper. Custody. 8, 208\u2013227 (2016)","journal-title":"J. Secur. Oper. Custody."},{"key":"19_CR7","unstructured":"Milani, F., Garc\u00eda-Ba\u00f1uelos, L., Dumas, M.: Blockchain and business process improvement. BPTrends, vol. 4 (2016)"},{"key":"19_CR8","doi-asserted-by":"publisher","unstructured":"Deshpande, A., Stewart, K., Lepetit, L., Gunashekar, S.: Distributed ledger technologies\/blockchain: challenges, opportunities and the prospects for standards (2017) https:\/\/doi.org\/10.7249\/RR2223","DOI":"10.7249\/RR2223"},{"key":"19_CR9","doi-asserted-by":"publisher","unstructured":"Zheng, Z., Xie, S., Dai, H., Chen, X., Wang, H.: An overview of blockchain technology: architecture, consensus, and future trends. In: Proceedings - 2017 IEEE 6th International Congress on Big Data, BigData Congress 2017, pp. 557\u2013564 (2017). https:\/\/doi.org\/10.1109\/BigDataCongress.2017.85","DOI":"10.1109\/BigDataCongress.2017.85"},{"key":"19_CR10","doi-asserted-by":"publisher","unstructured":"Tschorsch, F., Scheuermann, B.: Bitcoin and beyond: a technical survey on decentralized digital currencies. IEEE Commun. Surv. Tutorials 18, 2084\u20132123 (2015). https:\/\/doi.org\/10.1109\/COMST.2016.2535718","DOI":"10.1109\/COMST.2016.2535718"},{"key":"19_CR11","unstructured":"Santo, A., Minowa, I., Hosaka, G., Hayakawa, S., Kondo, M.: Applicability of distributed ledger technology to capital market infrastructure, Tokyo (2016)"},{"key":"19_CR12","doi-asserted-by":"publisher","unstructured":"Kosba, A., Miller, A., Shi, E., Wen, Z., Papamanthou, C.: Hawk: The blockchain model of cryptography and privacy-preserving smart contracts. In: IEEE Symposium on Security and Privacy, pp. 839\u2013858 (2016). https:\/\/doi.org\/10.1109\/SP.2016.55","DOI":"10.1109\/SP.2016.55"},{"key":"19_CR13","doi-asserted-by":"publisher","unstructured":"Szabo, N.: Smart contracts: building blocks for digital free markets. Extropy J. Transhuman Thought 1\u201310 (1996). https:\/\/doi.org\/10.1200\/JCO.2011.40.6546","DOI":"10.1200\/JCO.2011.40.6546"},{"key":"19_CR14","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"494","DOI":"10.1007\/978-3-319-70278-0_31","volume-title":"Financial Cryptography and Data Security","author":"M Bartoletti","year":"2017","unstructured":"Bartoletti, M., Pompianu, L.: An empirical analysis of smart contracts: platforms, applications, and design patterns. In: Brenner, M., et al. (eds.) FC 2017. LNCS, vol. 10323, pp. 494\u2013509. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-70278-0_31"},{"key":"19_CR15","doi-asserted-by":"crossref","unstructured":"Zhang, K., Jacobsen, H.A.: Towards dependable, scalable, and pervasive distributed ledgers with blockchains. In: Proceedings - International Conference on Distributed Computing Systems, pp. 1337\u20131346 (2018)","DOI":"10.1109\/ICDCS.2018.00134"},{"key":"19_CR16","doi-asserted-by":"publisher","first-page":"582","DOI":"10.1093\/bjc\/azh019","volume":"44","author":"M Gill","year":"2004","unstructured":"Gill, M., Taylor, G.: Preventing money laundering or obstructing business? Financial companies\u2019 perspectives on \u201cKnow your customer\u201d procedures. Br. J. Criminol. 44, 582\u2013594 (2004). https:\/\/doi.org\/10.1093\/bjc\/azh019","journal-title":"Br. J. Criminol."},{"key":"19_CR17","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1007\/s10664-008-9102-8","volume":"14","author":"P Runeson","year":"2009","unstructured":"Runeson, P., H\u00f6st, M.: Guidelines for conducting and reporting case study research in software engineering. Empir. Softw. Eng. 14, 131\u2013164 (2009). https:\/\/doi.org\/10.1007\/s10664-008-9102-8","journal-title":"Empir. Softw. Eng."},{"key":"19_CR18","unstructured":"Yin, R.K.: Case Study Research: Design and Methods. SAGE Publications, New York (2009)"},{"key":"19_CR19","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1177\/1077800405284363","volume":"12","author":"B Flyvbjerg","year":"2006","unstructured":"Flyvbjerg, B.: Five misunderstandings about case-study research. Qual. Inq. 12, 219\u2013245 (2006)","journal-title":"Qual. Inq."},{"key":"19_CR20","doi-asserted-by":"publisher","first-page":"52","DOI":"10.1109\/52.391832","volume":"12","author":"B Kitchenham","year":"1995","unstructured":"Kitchenham, B., Pickard, L., Pfleeger, S.L.: Case studies for method and tool evaluation. IEEE Softw. 12, 52\u201362 (1995). https:\/\/doi.org\/10.1109\/52.391832","journal-title":"IEEE Softw."},{"key":"19_CR21","unstructured":"Brynjolfsson, E., Mcafee, A.: The Second Machine Age. WW Norton & Company, New York City (2014)"},{"key":"19_CR22","doi-asserted-by":"crossref","unstructured":"Xu, X., Pautasso, C., Zhu, L., Lu, Q., Weber, I.: A pattern collection for blockchain-based applications. In: Conference: 23rd European Conference on Pattern Languages of Programs (EuroPLoP 2018), New York, NY, USA, pp. 1\u201320. ACM (2019)","DOI":"10.1145\/3282308.3282312"},{"key":"19_CR23","doi-asserted-by":"publisher","unstructured":"Hammer, M., Champy, J.: Reengineering the Company - A Manifesto for Business Revolution. HarperCollins Publishing Inc., New York City (2001). https:\/\/doi.org\/10.5465\/AMR.1994.9412271824","DOI":"10.5465\/AMR.1994.9412271824"},{"key":"19_CR24","unstructured":"Milani, F., Garc\u00eda-Ba\u00f1uelos, L.: Blockchain and principles of business process re-engineering for process innovation. ArXiv (2018)"},{"key":"19_CR25","first-page":"104","volume":"68","author":"M Hammer","year":"1990","unstructured":"Hammer, M.: Reengineering work: don\u2019t automate, obliterate. Harv. Bus. Rev. 68, 104\u2013112 (1990)","journal-title":"Harv. Bus. Rev."},{"key":"19_CR26","doi-asserted-by":"publisher","unstructured":"Glaser, F.: Pervasive decentralisation of digital infrastructures: a framework for blockchain enabled system and use case analysis. In: Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS-50), pp. 1543\u20131552 (2017). https:\/\/doi.org\/10.1145\/1235","DOI":"10.1145\/1235"},{"key":"19_CR27","first-page":"25","volume":"86","author":"ME Porter","year":"2008","unstructured":"Porter, M.E.: The five competitive forces that shape strategy. Harv. Bus. Rev. 86, 25\u201340 (2008)","journal-title":"Harv. Bus. Rev."},{"key":"19_CR28","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.2580664","author":"A Wright","year":"2015","unstructured":"Wright, A., De Filippi, P.: Decentralized blockchain technology and the rise of lex cryptographia. SSRN Electron. J. (2015). https:\/\/doi.org\/10.2139\/ssrn.2580664","journal-title":"SSRN Electron. J."},{"key":"19_CR29","doi-asserted-by":"publisher","unstructured":"Weber, S.: Blockchain and the Law. The Rule of Code. Zeitschrift f\u00fcr Bankr. und Bankwirtschaft 31, 414\u2013420 (2019). https:\/\/doi.org\/10.15375\/zbb-2019-0609","DOI":"10.15375\/zbb-2019-0609"},{"key":"19_CR30","first-page":"1020","volume":"19","author":"R Beck","year":"2018","unstructured":"Beck, R., M\u00fcller-Bloch, C., King, J.L.: Governance in the blockchain economy: a framework and research agenda. J. Assoc. Inf. Syst. 19, 1020\u20131034 (2018)","journal-title":"J. Assoc. Inf. Syst."},{"key":"19_CR31","doi-asserted-by":"crossref","unstructured":"Runeson, P., Host, M., Rainer, A., Regnell, B.: Case Study Research in Software Engineering: Guidelines and Examples. Wiley, Hoboken (2012)","DOI":"10.1002\/9781118181034"}],"container-title":["Lecture Notes in Business Information Processing","Business Process Management Workshops"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-66498-5_19","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,18]],"date-time":"2026-01-18T01:01:56Z","timestamp":1768698116000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-66498-5_19"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020]]},"ISBN":["9783030664978","9783030664985"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-66498-5_19","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020]]},"assertion":[{"value":"19 January 2021","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"BPM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Business Process Management","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Seville","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Spain","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2020","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 September 2020","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"18 September 2020","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"18","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"bpm2020","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/congreso.us.es\/bpm2020\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"125","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"27","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"22% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"4","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"In addition, 19 papers were published from the BPM Forum, 15 from the Blockchain and RPA Forum, and 28 full and 1 short paper from the workshops out of a total of 53 submissions. The conference was held virtually due to the COVID-19 pandemic.","order":10,"name":"additional_info_on_review_process","label":"Additional Info on Review Process","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}