{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,3]],"date-time":"2025-07-03T04:22:16Z","timestamp":1751516536092,"version":"3.41.0"},"publisher-location":"Cham","reference-count":11,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030786342"},{"type":"electronic","value":"9783030786359"}],"license":[{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021]]},"DOI":"10.1007\/978-3-030-78635-9_61","type":"book-chapter","created":{"date-parts":[[2021,7,3]],"date-time":"2021-07-03T00:38:31Z","timestamp":1625272711000},"page":"472-476","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["User Experience of Agent-Mediated Interactions with Multiple Conversational Agents"],"prefix":"10.1007","author":[{"given":"Hoyeon","family":"Nam","sequence":"first","affiliation":[]},{"given":"Hankyung","family":"Kim","sequence":"additional","affiliation":[]},{"given":"Youn-kyung","family":"Lim","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2021,7,3]]},"reference":[{"issue":"2","key":"61_CR1","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1191\/1478088706qp063oa","volume":"3","author":"V Braun","year":"2006","unstructured":"Braun, V., Clarke, V.: Using thematic analysis in psychology. Qual. Res. Psychol. 3(2), 77\u2013101 (2006)","journal-title":"Qual. Res. Psychol."},{"key":"61_CR2","series-title":"Human\u2013Computer Interaction Series","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1007\/978-3-319-95579-7_7","volume-title":"Studies in Conversational UX Design","author":"H Candello","year":"2018","unstructured":"Candello, H., Pinhanez, C.: Recovering from dialogue failures using multiple agents in wealth management advice. In: Moore, R.J., Szymanski, M.H., Arar, R., Ren, G.-J. (eds.) Studies in Conversational UX Design. HIS, pp. 139\u2013157. Springer, Cham (2018). https:\/\/doi.org\/10.1007\/978-3-319-95579-7_7"},{"key":"61_CR3","doi-asserted-by":"crossref","unstructured":"Chaves, A.P., Gerosa, M.A.: Single or multiple conversational agents? An interactional coherence comparison. In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, pp. 1\u201313. ACM (2018)","DOI":"10.1145\/3173574.3173765"},{"key":"61_CR4","doi-asserted-by":"publisher","first-page":"59","DOI":"10.1016\/j.neucom.2017.01.112","volume":"271","author":"D Griol","year":"2018","unstructured":"Griol, D., Molina, J.M.: Building multi-domain conversational systems from single domain resources. Neurocomputing 271, 59\u201369 (2018)","journal-title":"Neurocomputing"},{"key":"61_CR5","doi-asserted-by":"crossref","unstructured":"Jung, J., Nam, H., Lim, Y.K., Lee, K.P.: Beauty and the beast: an IoT design method based on improvisational acting. In: Proceedings of the 2017 ACM Conference Companion Publication on Designing Interactive Systems, pp. 61\u201366. ACM (2017)","DOI":"10.1145\/3064857.3079120"},{"key":"61_CR6","unstructured":"KaKaoTalk. https:\/\/www.kakaocorp.com\/service\/KakaoTalk?lang=en. Accessed 20 Feb 2021"},{"key":"61_CR7","unstructured":"LG Homechat. http:\/\/www.lghomechat.com. Accessed 20 Feb 2021"},{"key":"61_CR8","doi-asserted-by":"crossref","unstructured":"Luger, E., Sellen, A.: \u201cLike having a really bad PA\u201d the gulf between user expectation and experience of conversational agents. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, pp. 5286\u20135297. ACM (2016)","DOI":"10.1145\/2858036.2858288"},{"key":"61_CR9","doi-asserted-by":"crossref","unstructured":"Medler, B., Magerko, B.: The implications of improvisational acting and role-playing on design methodologies. In: Proceedings of the 2010 CHI Conference on Human Factors in Computing Systems, pp. 483\u2013492. ACM (2010)","DOI":"10.1145\/1753326.1753398"},{"key":"61_CR10","doi-asserted-by":"crossref","unstructured":"Toxtli, C., Monroy-Hern\u00e1ndez, A., Cranshaw, J.: Understanding chatbot-mediated task management. In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, pp. 1\u20136. ACM (2018)","DOI":"10.1145\/3173574.3173632"},{"key":"61_CR11","doi-asserted-by":"crossref","unstructured":"Vtyurina, A., Fourney, A.: Exploring the role of conversational cues in guided task support with virtual assistants. In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, pp. 1\u20137. ACM (2018)","DOI":"10.1145\/3173574.3173782"}],"container-title":["Communications in Computer and Information Science","HCI International 2021 - Posters"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-78635-9_61","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,2]],"date-time":"2025-07-02T22:39:57Z","timestamp":1751495997000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-78635-9_61"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021]]},"ISBN":["9783030786342","9783030786359"],"references-count":11,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-78635-9_61","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2021]]},"assertion":[{"value":"3 July 2021","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2021","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 July 2021","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"29 July 2021","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"23","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2021","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2021.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}