{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T17:10:33Z","timestamp":1743009033979,"version":"3.40.3"},"publisher-location":"Cham","reference-count":4,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030786441"},{"type":"electronic","value":"9783030786458"}],"license":[{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021]]},"DOI":"10.1007\/978-3-030-78645-8_62","type":"book-chapter","created":{"date-parts":[[2021,7,3]],"date-time":"2021-07-03T00:38:31Z","timestamp":1625272711000},"page":"489-497","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Using Service Design Thinking to Improve the Transportation Service of Shared Electric Scooters in Tourism Scenario"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3980-1951","authenticated-orcid":false,"given":"Shao-Yu","family":"Lee","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3987-5598","authenticated-orcid":false,"given":"Hsien-Hui","family":"Tang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2021,7,3]]},"reference":[{"issue":"1","key":"62_CR1","doi-asserted-by":"publisher","first-page":"45","DOI":"10.1287\/mksc.17.1.45","volume":"17","author":"RN Bolton","year":"1998","unstructured":"Bolton, R.N.: A dynamic model of the duration of the customer\u2019s relationship with a continuous service provider: the role of satisfaction. Mark. Sci. 17(1), 45\u201365 (1998)","journal-title":"Mark. Sci."},{"key":"62_CR2","volume-title":"The Valuation Consequences of Customer Satisfaction","author":"C Fornell","year":"1996","unstructured":"Fornell, C., Ittner, C.D., Larcker, D.F.: The Valuation Consequences of Customer Satisfaction. National Quality Research Center, The University of Michigan Business School, Michigan, Ann Arbor (1996)"},{"issue":"12","key":"62_CR3","first-page":"46","volume":"81","author":"FF Reichheld","year":"2003","unstructured":"Reichheld, F.F.: The one number you need to grow. Harv. Bus. Rev. 81(12), 46\u201355 (2003)","journal-title":"Harv. Bus. Rev."},{"key":"62_CR4","unstructured":"Stickdorn, M., Zehrer, A.: Service design in tourism: customer experience driven destination management. In: First Nordic Conference on Service Design and Service Innovation, pp. 7\u201323 (2009)"}],"container-title":["Communications in Computer and Information Science","HCI International 2021 - Posters"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-78645-8_62","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,8,17]],"date-time":"2021-08-17T12:40:43Z","timestamp":1629204043000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-78645-8_62"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021]]},"ISBN":["9783030786441","9783030786458"],"references-count":4,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-78645-8_62","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2021]]},"assertion":[{"value":"3 July 2021","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2021","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 July 2021","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"29 July 2021","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"23","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2021","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/2021.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}