{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,11]],"date-time":"2026-03-11T16:35:59Z","timestamp":1773246959521,"version":"3.50.1"},"publisher-location":"Cham","reference-count":19,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783030821982","type":"print"},{"value":"9783030821999","type":"electronic"}],"license":[{"start":{"date-parts":[[2021,8,7]],"date-time":"2021-08-07T00:00:00Z","timestamp":1628294400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2021,8,7]],"date-time":"2021-08-07T00:00:00Z","timestamp":1628294400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-030-82199-9_9","type":"book-chapter","created":{"date-parts":[[2021,11,10]],"date-time":"2021-11-10T09:02:45Z","timestamp":1636534965000},"page":"125-134","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":11,"title":["Chat-XAI: A New Chatbot to Explain Artificial Intelligence"],"prefix":"10.1007","author":[{"given":"Mingkun","family":"Gao","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xiaotong","family":"Liu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Anbang","family":"Xu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Rama","family":"Akkiraju","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2021,8,7]]},"reference":[{"key":"9_CR1","doi-asserted-by":"crossref","unstructured":"Dhanorkar, S., Wolf, C.T., Qian, K., Xu, A., Popa, L., Li, Y.: Who needs to know what, when?: broadening the Explainable AI (XAI) Design Space by Looking at Explanations Across the AI Lifecycle. In: Proceedings of the 2021 ACM Designing Interactive Systems Conference","DOI":"10.1145\/3461778.3462131"},{"key":"9_CR2","doi-asserted-by":"crossref","unstructured":"Kocielnik, R., Amershi, S., Bennett, P.N.: Will you accept an imperfect ai? exploring designs for adjusting end-user expectations of ai systems. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems","DOI":"10.1145\/3290605.3300641"},{"key":"9_CR3","doi-asserted-by":"crossref","unstructured":"Liao, Q.V., Gruen, D., Miller, S.: Questioning the AI: informing design practices for explainable AI user experiences. In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","DOI":"10.1145\/3313831.3376590"},{"key":"9_CR4","unstructured":"Mihalcea, R., Tarau, P.: Textrank: bringing order into text. In: Proceedings of the 2004 Conference on Empirical Methods in Natural Language Processing"},{"key":"9_CR5","unstructured":"Xu, W., Huang, L., Fox, A., Patterson, D., Jordan, M.I.: Detecting large-scale system problems by mining console logs. In: Proceedings of the ACM SIGOPS 22nd Symposium on Operating Systems Principles"},{"key":"9_CR6","doi-asserted-by":"crossref","unstructured":"Granger, C.W.J.: Investigating causal relations by econometric models and cross-spectral methods. In: Econometrica: journal of the Econometric Society (1969)","DOI":"10.2307\/1912791"},{"key":"9_CR7","doi-asserted-by":"crossref","unstructured":"Wold, S., Esbensen, K., Geladi, P.: Principal component analysis. In: Chemometrics and Intelligent Laboratory Systems (1987)","DOI":"10.1016\/0169-7439(87)80084-9"},{"key":"9_CR8","doi-asserted-by":"publisher","DOI":"10.1142\/S0218213012400052","volume-title":"AI tools in decision making support systems: a review","author":"G Phillips-Wren","year":"2012","unstructured":"Phillips-Wren, G.: AI tools in decision making support systems: a review. Int. J. Artif. Intell, Tools (2012)"},{"key":"9_CR9","unstructured":"H2O Driverless AI (2018). https:\/\/www.h2o.ai\/products\/h2o-driverless-ai\/"},{"key":"9_CR10","unstructured":"Arya, V., et al.: One explanation does not fit all: a toolkit and taxonomy of ai explainability techniques. In: arXiv preprint arXiv:1909.03012 (2019)"},{"key":"9_CR11","doi-asserted-by":"crossref","unstructured":"Adadi, A., Berrada, M.: Peeking inside the black-box: a survey on Explainable Artificial Intelligence (XAI). In: IEEE Acces (2018)","DOI":"10.1109\/ACCESS.2018.2870052"},{"key":"9_CR12","doi-asserted-by":"crossref","unstructured":"Gilpin, L.H., Bau, D., Yuan, B.Z., Bajwa, A., Specter, M., Kagal, L.: Explaining explanations: an overview of interpretability of machine learning. In: 2018 IEEE 5th International Conference on data science and advanced analytics (DSAA)","DOI":"10.1109\/DSAA.2018.00018"},{"key":"9_CR13","doi-asserted-by":"crossref","unstructured":"Grudin, J., Jacques, R.: Chatbots, humbots, and the quest for artificial general intelligence. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems","DOI":"10.1145\/3290605.3300439"},{"key":"9_CR14","unstructured":"Reasons Why your Business needs a Chatbot? (2020). https:\/\/marutitech.com\/7-reasons-why-business-needs-chatbot\/"},{"key":"9_CR15","unstructured":"Techlabs, M.: Top 5 Benefits Of Using Chatbots For Your Business (2017). https:\/\/chatbotsmagazine.com\/top-5-benefits-with-using-chatbots-for-your-business-159a0cee7d8a"},{"key":"9_CR16","unstructured":"Saunders, A.A.: Top 7 Benefits of Chatbots for Your Business. https:\/\/www.digitaldoughnut.com\/contributors\/asena (2017)"},{"key":"9_CR17","unstructured":"Sahota, N.: Perfectly Imperfect: Coping With The \u2018Flaws\u2019 Of Artificial Intelligence (AI) (2020). https:\/\/www.forbes.com\/sites\/cognitiveworld\/2020\/06\/15\/perfectly-imperfect-coping-with-the-flaws-of-artificial-intelligence-ai\/"},{"key":"9_CR18","unstructured":"REGAN, SEAN: What is ChatOps? A guide to its evolution, adoption, and significance (2016). https:\/\/www.atlassian.com\/blog\/software-teams\/what-is-chatops-adoption-guide"},{"key":"9_CR19","unstructured":"Watson Assistant (2020). https:\/\/www.ibm.com\/cloud\/watson-assistant\/"}],"container-title":["Lecture Notes in Networks and Systems","Intelligent Systems and Applications"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-82199-9_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,11,10]],"date-time":"2021-11-10T09:07:37Z","timestamp":1636535257000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-82199-9_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,8,7]]},"ISBN":["9783030821982","9783030821999"],"references-count":19,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-82199-9_9","relation":{},"ISSN":["2367-3370","2367-3389"],"issn-type":[{"value":"2367-3370","type":"print"},{"value":"2367-3389","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,8,7]]},"assertion":[{"value":"7 August 2021","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IntelliSys","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Proceedings of SAI Intelligent Systems Conference","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Amsterdam","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2021","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2 September 2021","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"3 September 2021","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"intellisys2021","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/saiconference.com\/IntelliSys","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}