{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T12:00:54Z","timestamp":1743076854649,"version":"3.40.3"},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030943424"},{"type":"electronic","value":"9783030943431"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-030-94343-1_14","type":"book-chapter","created":{"date-parts":[[2022,1,23]],"date-time":"2022-01-23T19:02:31Z","timestamp":1642964551000},"page":"179-191","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Exploring the Key Factors of Process Improvement that Drive Competitive Advantage: A Case of Serbia"],"prefix":"10.1007","author":[{"given":"Ivona","family":"Jovanovi\u0107","sequence":"first","affiliation":[]},{"given":"Dragana","family":"Stojanovi\u0107","sequence":"additional","affiliation":[]},{"given":"Dragoslav","family":"Slovi\u0107","sequence":"additional","affiliation":[]},{"given":"Ivan","family":"Toma\u0161evi\u0107","sequence":"additional","affiliation":[]},{"given":"Barbara","family":"Simeunovi\u0107","sequence":"additional","affiliation":[]},{"given":"Milica","family":"Mari\u010di\u0107","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,1,23]]},"reference":[{"issue":"4","key":"14_CR1","first-page":"157","volume":"20","author":"S Abbas","year":"2010","unstructured":"Abbas, S., Hosein, D.: Application of analytic network process in selection of six sigma projects. Int. J. Ind. Prod. Res. 20(4), 157\u2013164 (2010)","journal-title":"Int. J. Ind. Prod. Res."},{"issue":"12","key":"14_CR2","doi-asserted-by":"publisher","first-page":"321","DOI":"10.21474\/IJAR01\/12154","volume":"8","author":"B Abderrazak","year":"2020","unstructured":"Abderrazak, B., Kacem, T.: Investigating the impact of the process approach on the performance of the company - empirical study of the Moroccan context. Int. J. Adv. Res. (IJAR) 8(12), 321\u2013337 (2020)","journal-title":"Int. J. Adv. Res. (IJAR)"},{"issue":"4","key":"14_CR3","doi-asserted-by":"publisher","first-page":"497","DOI":"10.1108\/14637150810888046","volume":"14","author":"N Abdolvand","year":"2008","unstructured":"Abdolvand, N., Albadvi, A., Ferdowsi, Z.: Assessing readiness for business process reengineering. Bus. Process. Manag. J. 14(4), 497\u2013511 (2008)","journal-title":"Bus. Process. Manag. J."},{"unstructured":"Andersen, B.: Business Process Improvement Toolbox. Quality Press (2007)","key":"14_CR4"},{"issue":"1","key":"14_CR5","doi-asserted-by":"publisher","first-page":"281","DOI":"10.1016\/j.ijpe.2013.07.011","volume":"146","author":"C Bai","year":"2014","unstructured":"Bai, C., Sarkis, J.: A grey-based DEMATEL model for evaluating business process management critical success factors. Int. J. Prod. Econ. 146(1), 281\u2013292 (2014)","journal-title":"Int. J. Prod. Econ."},{"issue":"5\u20136","key":"14_CR6","doi-asserted-by":"publisher","first-page":"359","DOI":"10.1016\/j.lrp.2012.10.001","volume":"45","author":"J-M Becker","year":"2012","unstructured":"Becker, J.-M., Klein, K., Wetzels, M.: Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models. Long Range Plan. 45(5\u20136), 359\u2013394 (2012)","journal-title":"Long Range Plan."},{"issue":"3","key":"14_CR7","doi-asserted-by":"publisher","first-page":"333","DOI":"10.1007\/s10257-010-0129-1","volume":"9","author":"D Beimborn","year":"2011","unstructured":"Beimborn, D., Joachim, N.: The joint impact of service-oriented architectures and business process management on business process quality: an empirical evaluation and comparison. Inf. Syst. E-Bus. Manag. 9(3), 333\u2013362 (2011)","journal-title":"Inf. Syst. E-Bus. Manag."},{"doi-asserted-by":"crossref","unstructured":"Broadbent, M., Weill, P., St. Clair, D.: The implications of information technology infrastructure for business process redesign. MIS Q. 23(2), 159\u2013182 (1999)","key":"14_CR8","DOI":"10.2307\/249750"},{"issue":"1","key":"14_CR9","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1080\/1331677X.2015.1041776","volume":"28","author":"B Buh","year":"2015","unstructured":"Buh, B., Kova\u010di\u010d, A., Indihar \u0160temberger, M.: Critical success factors for different stages of business process management adoption\u2013a case study. Econ. Res. - Ekonomska Istra\u017eivanja 28(1), 243\u2013258 (2015)","journal-title":"Econ. Res. - Ekonomska Istra\u017eivanja"},{"issue":"6","key":"14_CR10","doi-asserted-by":"publisher","first-page":"7886","DOI":"10.1016\/j.eswa.2010.12.046","volume":"38","author":"C-H Chen","year":"2011","unstructured":"Chen, C.-H., Lu, C.-L.: Optimum profit model based on order quantity, product price, and process quality level. Expert Syst. Appl. 38(6), 7886\u20137893 (2011)","journal-title":"Expert Syst. Appl."},{"issue":"3","key":"14_CR11","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1007\/BF02310555","volume":"16","author":"LJ Cronbach","year":"1951","unstructured":"Cronbach, L.J.: Coefficient Alpha and the internal structure of tests. Psychometrika 16(3), 297\u2013334 (1951)","journal-title":"Psychometrika"},{"issue":"2","key":"14_CR12","doi-asserted-by":"publisher","first-page":"290","DOI":"10.1108\/MRR-11-2019-0482","volume":"44","author":"B Ghlichlee","year":"2020","unstructured":"Ghlichlee, B., Bayat, F.: Frontline employees\u2019 engagement and business performance: the mediating role of customer-oriented behaviors. Manag. Res. Rev. 44(2), 290\u2013317 (2020)","journal-title":"Manag. Res. Rev."},{"unstructured":"Griesberger, P., Leist, S., Zellner, G.: Analysis of techniques for business process improvement. In: Proceedings of 19th European Conference on Information Systems (ECIS) (2011). https:\/\/aisel.aisnet.org\/ecis2011\/20\/. Accessed 5 May 2021","key":"14_CR13"},{"key":"14_CR14","first-page":"37","volume":"1","author":"P Harmon","year":"2010","unstructured":"Harmon, P.: The scope and evolution of business process management. Handb. Bus. Process Manag. 1, 37\u201381 (2010)","journal-title":"Handb. Bus. Process Manag."},{"key":"14_CR15","first-page":"180","volume":"13","author":"L Hsu","year":"2013","unstructured":"Hsu, L.: Work motivation, job burnout, and employment aspiration in hospitality and tourism students \u2013 an exploration using the self-determination theory. J. Hosp. Leis. Sport Tour. Educ. 13, 180\u2013189 (2013)","journal-title":"J. Hosp. Leis. Sport Tour. Educ."},{"unstructured":"Jae, Y.M., Byeong, W.K., Young, H.S., Choon, S.L., Hyungjoon, M.: An integrated method for business process improvement. Int. J. Innov. Comput. Inf. Control 8(7(B)), 5237\u20135250 (2012)","key":"14_CR16"},{"issue":"2","key":"14_CR17","doi-asserted-by":"publisher","first-page":"176","DOI":"10.1108\/09564230810869720","volume":"19","author":"V Kumar","year":"2008","unstructured":"Kumar, V., Smart, P.A., Maddern, H., Maull, R.S.: Alternative perspectives on service quality and customer satisfaction: the role of BPM. Int. J. Serv. Ind. Manag. 19(2), 176\u2013187 (2008)","journal-title":"Int. J. Serv. Ind. Manag."},{"issue":"4","key":"14_CR18","doi-asserted-by":"publisher","first-page":"643","DOI":"10.1177\/1094428108319843","volume":"11","author":"DJ Ketchen","year":"2008","unstructured":"Ketchen, D.J., Boyd, B.K., Bergh, D.D.: Research methodology in strategic management: past accomplishments and future challenges. Organ. Res. Methods 11(4), 643\u2013658 (2008)","journal-title":"Organ. Res. Methods"},{"issue":"7","key":"14_CR19","doi-asserted-by":"publisher","first-page":"1577","DOI":"10.1108\/IMDS-08-2020-0476","volume":"121","author":"Y Li","year":"2021","unstructured":"Li, Y., Wang, Q., Wang, Z., Chen, L.: Improving business processes or human resources? The performance implications and contingencies. Ind. Manag. Data Syst. 121(7), 1577\u20131598 (2021)","journal-title":"Ind. Manag. Data Syst."},{"issue":"9","key":"14_CR20","doi-asserted-by":"publisher","first-page":"999","DOI":"10.1108\/01443570710775838","volume":"27","author":"H Maddern","year":"2007","unstructured":"Maddern, H., Maull, R., Smart, P.A.: Customer satisfaction and service quality in UK financial services. Int. J. Oper. Prod. Manag. 27(9), 999\u20131019 (2007)","journal-title":"Int. J. Oper. Prod. Manag."},{"unstructured":"Marshall, D.A.: Lean transformation: overcoming the challenges, managing performance, and sustaining success. Theses and Dissertations\u2013Marketing and Supply Chain (2014)","key":"14_CR21"},{"issue":"5","key":"14_CR22","doi-asserted-by":"publisher","first-page":"792","DOI":"10.1108\/14637150910987946","volume":"15","author":"K McCormack","year":"2009","unstructured":"McCormack, K., et al.: A global investigation of key turning points in business process maturity. Bus. Process. Manag. J. 15(5), 792\u2013815 (2009)","journal-title":"Bus. Process. Manag. J."},{"issue":"5","key":"14_CR23","doi-asserted-by":"publisher","first-page":"522","DOI":"10.1108\/TQM-01-2013-0008","volume":"26","author":"D Nadarajah","year":"2014","unstructured":"Nadarajah, D., Kadir, A.S.L.S.: A review of the importance of business process management in achieving sustainable competitive advantage. TQM J. 26(5), 522\u2013531 (2014)","journal-title":"TQM J."},{"issue":"1","key":"14_CR24","doi-asserted-by":"publisher","first-page":"90","DOI":"10.1108\/BPMJ-07-2012-0068","volume":"20","author":"B Niehaves","year":"2014","unstructured":"Niehaves, B., Poeppelbuss, J., Plattfaut, R., Becker, J.: BPM capability development \u2013 a matter of contingencies. Bus. Process. Manag. J. 20(1), 90\u2013106 (2014)","journal-title":"Bus. Process. Manag. J."},{"issue":"3","key":"14_CR25","doi-asserted-by":"publisher","first-page":"492","DOI":"10.1108\/14637151011049467","volume":"16","author":"P Ravensteyn","year":"2010","unstructured":"Ravensteyn, P., Batenburg, R.: Surveying the critical success factors of BPMsystems implementation. Bus. Process. Manag. J. 16(3), 492\u2013507 (2010)","journal-title":"Bus. Process. Manag. J."},{"unstructured":"von Rosing, M., Scheer, A.-W., von Sheer, H.: The Complete Business Process Handbook: Body of Knowledge from Process Modeling to BPM, vol. 1 (2015)","key":"14_CR26"},{"key":"14_CR27","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"324","DOI":"10.1007\/978-3-030-30429-4_23","volume-title":"Business Process Management: Blockchain and Central and Eastern Europe Forum","author":"D Stojanovi\u0107","year":"2019","unstructured":"Stojanovi\u0107, D., Jovanovi\u0107, I., Slovi\u0107, D., Toma\u0161evi\u0107, I., Simeunovi\u0107, B.: BPM adoption in serbian companies. In: Di Ciccio, C., et al. (eds.) BPM 2019. LNBIP, vol. 361, pp. 324\u2013327. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-30429-4_23"},{"unstructured":"Stojanovi\u0107, D., Simeunovi\u0107, B., Toma\u0161evi\u0107, I., Jovanovi\u0107, I.: The influence of business process prioritization on success of BPM adoption. Smart Gov. Reg. Cities 235\u2013258 (2019)","key":"14_CR28"},{"doi-asserted-by":"crossref","unstructured":"Stojanovi\u0107, D., Toma\u0161evi\u0107, I., Slovi\u0107, D., Go\u0161nik, D., Suklan, J., Kav\u010di\u010d, K.: BPM in transition economies: joint empirical experience of Slovenia and Serbia. Econ. Res. - Ekonomska Istra\u017eivanja 30(1), 1237\u20131256 (2017)","key":"14_CR29","DOI":"10.1080\/1331677X.2017.1355256"},{"issue":"1","key":"14_CR30","doi-asserted-by":"publisher","first-page":"150","DOI":"10.5296\/bmh.v6i1.13239","volume":"6","author":"RA Trihatmoko","year":"2018","unstructured":"Trihatmoko, R.A., Mulyani, R., Lukviarman, N.: Product placement strategy in the business market competition: studies of fast moving consumer goods. Bus. Manag. Horizon 6(1), 150\u2013161 (2018)","journal-title":"Bus. Manag. Horizon"},{"issue":"2","key":"14_CR31","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1016\/j.ijinfomgt.2009.07.003","volume":"30","author":"P Trkman","year":"2010","unstructured":"Trkman, P.: The critical success factors of business process management. Int. J. Inf. Manag. 30(2), 125\u2013134 (2010)","journal-title":"Int. J. Inf. Manag."},{"key":"14_CR32","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/3-540-44895-0_1","volume-title":"Business Process Management","author":"WMP van der Aalst","year":"2003","unstructured":"van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M.: Business process management: a survey. In: van der Aalst, W.M.P., Weske, M. (eds.) BPM 2003. LNCS, vol. 2678, pp. 1\u201312. Springer, Heidelberg (2003). https:\/\/doi.org\/10.1007\/3-540-44895-0_1"},{"unstructured":"Wolf, C., Harmon, P.: The State of business process management (2012). http:\/\/www.bptrends.com\/bpt\/wp-content\/surveys\/2012-_BPT%20SURVEY-3-12-12-CW-PH.pdf. Accessed 3 May 2021","key":"14_CR33"},{"issue":"5\u20136","key":"14_CR34","doi-asserted-by":"publisher","first-page":"719","DOI":"10.1080\/14783363.2013.776773","volume":"24","author":"WP Wong","year":"2013","unstructured":"Wong, W.P.: Business-process management: a proposed framework for future research. Total Qual. Manag. Bus. Excell. 24(5\u20136), 719\u2013732 (2013)","journal-title":"Total Qual. Manag. Bus. Excell."},{"issue":"4","key":"14_CR35","doi-asserted-by":"publisher","first-page":"559","DOI":"10.1007\/s11628-013-0207-9","volume":"8","author":"W Wong","year":"2014","unstructured":"Wong, W., Ahmad, N., Nasurdin, A., Mohamad, M.: The impact on external environmental on business process management and organizational performance. Serv. Bus. 8(4), 559\u2013586 (2014)","journal-title":"Serv. Bus."}],"container-title":["Lecture Notes in Business Information Processing","Business Process Management Workshops"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-94343-1_14","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,5,6]],"date-time":"2022-05-06T00:17:50Z","timestamp":1651796270000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-94343-1_14"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783030943424","9783030943431"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-94343-1_14","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"23 January 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"BPM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Business Process Management","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Rome","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Italy","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2021","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"6 September 2021","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"10 September 2021","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"19","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"bpm2021","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/bpm2021.diag.uniroma1.it\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"92","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"16","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"17% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"4","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"4","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"For the BPM forum 16 papers were accepted; and for the BPM and RPA Forum 8 papers were acceptedfrom 14 submissions. The BPM 2021 workshops accepted 31 full papers out of 60 submissions.","order":10,"name":"additional_info_on_review_process","label":"Additional Info on Review Process","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}