{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,24]],"date-time":"2025-06-24T21:22:57Z","timestamp":1750800177962,"version":"3.40.3"},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783030948894"},{"type":"electronic","value":"9783030948900"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-030-94890-0_10","type":"book-chapter","created":{"date-parts":[[2022,1,27]],"date-time":"2022-01-27T12:03:09Z","timestamp":1643284989000},"page":"160-175","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":9,"title":["Conversational Agent Voting Advice Applications: A Comparison Between a Structured, Semi-structured, and Non-structured Chatbot Design for Communicating with Voters About Political Issues"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8719-2417","authenticated-orcid":false,"given":"Naomi","family":"Kamoen","sequence":"first","affiliation":[]},{"given":"Tessa","family":"McCartan","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6621-2212","authenticated-orcid":false,"given":"Christine","family":"Liebrecht","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,1,27]]},"reference":[{"issue":"3","key":"10_CR1","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1016\/j.im.2006.12.008","volume":"44","author":"T Ahn","year":"2007","unstructured":"Ahn, T., Ryu, S., Ahn, T., Ryu, S., Han, I.: The impact of Web quality and playfulness on user acceptance of online retailing. Inf. Manage. 44(3), 263\u2013275 (2007). https:\/\/doi.org\/10.1016\/j.im.2006.12.008","journal-title":"Inf. Manage."},{"key":"10_CR2","unstructured":"Almahamid, S., Mcadams, A.C., Al Kalaldeh, T., Al-Sa\u2019Eed, M.: The relationship between perceived usefulness, perceived ease of use, perceived information quality, and intention to use E-Government. J. Theoret. Appl. Inf. Technol. 11(1), 30\u201344 (2010)"},{"key":"10_CR3","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1007\/978-3-319-70284-1_30","volume-title":"Internet Science","author":"PB Brandtzaeg","year":"2017","unstructured":"Brandtzaeg, P.B., F\u00f8lstad, A.: Why people use chatbots. In: Kompatsiaris, I., et al. (eds.) INSCI 2017. LNCS, vol. 10673, pp. 377\u2013392. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-70284-1_30"},{"issue":"3","key":"10_CR4","doi-asserted-by":"publisher","first-page":"475","DOI":"10.1006\/imms.1993.1022","volume":"38","author":"FD Davis","year":"1993","unstructured":"Davis, F.D.: User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. Int. J. Man Mach. Stud. 38(3), 475\u2013487 (1993)","journal-title":"Int. J. Man Mach. Stud."},{"key":"10_CR5","volume-title":"What Americans Know about Politics and Why it Matters CT","author":"MX Delli Carpini","year":"1996","unstructured":"Delli Carpini, M.X., Keeter, S.: What Americans Know about Politics and Why it Matters CT. Yale University Press, New Haven (1996)"},{"issue":"3","key":"10_CR6","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319\u2013340 (1989). https:\/\/doi.org\/10.2307\/249008","journal-title":"MIS Q."},{"key":"10_CR7","first-page":"35","volume-title":"Voting Advice Applications in Europe: The State of the Art","author":"J De Graaf","year":"2010","unstructured":"De Graaf, J.: The irresistible rise of Stemwijzer. In: Cedroni, L., Garzia, D. (eds.) Voting Advice Applications in Europe: The State of the Art, pp. 35\u201346. Scriptaweb, Napoli (2010)"},{"issue":"2","key":"10_CR8","doi-asserted-by":"publisher","first-page":"171","DOI":"10.1177\/1050651911429920","volume":"26","author":"S Elling","year":"2012","unstructured":"Elling, S., Lentz, L., De Jong, M.: Users\u2019 abilities to review web site pages. J. Bus. Tech. Commun. 26(2), 171\u2013201 (2012). https:\/\/doi.org\/10.1177\/1050651911429920","journal-title":"J. Bus. Tech. Commun."},{"issue":"12","key":"10_CR9","doi-asserted-by":"publisher","first-page":"2915","DOI":"10.1007\/s00607-021-01016-7","volume":"103","author":"A F\u00f8lstad","year":"2021","unstructured":"F\u00f8lstad, A., et al.: Future directions for chatbot research: an interdisciplinary research agenda. Computing 103(12), 2915\u20132942 (2021). https:\/\/doi.org\/10.1007\/s00607-021-01016-7","journal-title":"Computing"},{"key":"10_CR10","unstructured":"Garzia, D., De Angelis, A., Pianzola, J.: The effect of voting advice applications on electoral participation. In: Garzia, D., Marschall S. (eds.) Voters with Parties and Candidates. Voting Advice Applications in a Comparative Perspective, pp. 105\u2013114. ECPR Press (2014)"},{"issue":"3\u20134","key":"10_CR11","first-page":"203","volume":"5","author":"D Garzia","year":"2012","unstructured":"Garzia, D., Marschall, S.: Voting Advice Applications under review: the state of research. Int. J. Electron. Gov. 5(3\u20134), 203\u2013222 (2012)","journal-title":"Int. J. Electron. Gov."},{"key":"10_CR12","doi-asserted-by":"publisher","first-page":"281","DOI":"10.1016\/j.electstud.2014.06.010","volume":"36","author":"K Gemenis","year":"2014","unstructured":"Gemenis, K., Rosema, M.: Voting Advice Applications and electoral turnout. Elect. Stud. 36, 281\u2013289 (2014). https:\/\/doi.org\/10.1016\/j.electstud.2014.06.010","journal-title":"Elect. Stud."},{"key":"10_CR13","doi-asserted-by":"publisher","unstructured":"Hedberg, S.R.: Is Al going mainstream as last? A look inside Microsoft Research. IEEE\u00a013(2), 21\u201325 (1998). https:\/\/doi.org\/10.1109\/5254.671087","DOI":"10.1109\/5254.671087"},{"issue":"5","key":"10_CR14","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3127358","volume":"24","author":"K Hornb\u00e6k","year":"2017","unstructured":"Hornb\u00e6k, K., Hertzum, M.: Technology Acceptance and user experience. ACM Trans. Comput.-Hum. Interact. 24(5), 1\u201330 (2017). https:\/\/doi.org\/10.1145\/3127358","journal-title":"ACM Trans. Comput.-Hum. Interact."},{"key":"10_CR15","doi-asserted-by":"crossref","unstructured":"Jain, M., Kumar, P., Kota, R., Patel, S.N.: Evaluating and informing the design of chatbots. In: Proceedings of the 2018 Designing Interactive Systems Conference, pp. 895\u2013906. ACM, New York (2018)","DOI":"10.1145\/3196709.3196735"},{"key":"10_CR16","doi-asserted-by":"publisher","unstructured":"Kamoen, N., Holleman, B.: I don\u2019t get it. Response difficulties in answering political attitude statements in Voting Advice Applications. Surv. Res. Meth. 11(2), 125\u2013140 (2017). https:\/\/doi.org\/10.18148\/srm\/2017.v11i2.6728","DOI":"10.18148\/srm\/2017.v11i2.6728"},{"issue":"4","key":"10_CR17","doi-asserted-by":"publisher","first-page":"595","DOI":"10.1080\/07907184.2015.1099096","volume":"30","author":"N Kamoen","year":"2015","unstructured":"Kamoen, N., Holleman, B., Krouwel, A., Van de Pol, J., De Vreese, C.: The effect of voting advice applications on political knowledge and vote choice. Ir. Political Stud. 30(4), 595\u2013618 (2015). https:\/\/doi.org\/10.1080\/07907184.2015.1099096","journal-title":"Ir. Political Stud."},{"issue":"4","key":"10_CR18","first-page":"12","volume":"26","author":"N Kamoen","year":"2020","unstructured":"Kamoen, N., Liebrecht, C., Mekel, P., Van Limpt, S.: Stemhulp-chatbots: Politieke informatie op maat. Tekstblad 26(4), 12\u201315 (2020)","journal-title":"Tekstblad"},{"key":"10_CR19","volume-title":"Nederland vijfstromenland: De rol van de media en stemwijzers bij de verkiezingen van 2006","author":"J Kleinnijenhuis","year":"2007","unstructured":"Kleinnijenhuis, J., et al.: Nederland vijfstromenland: De rol van de media en stemwijzers bij de verkiezingen van 2006. Bert Bakker, Amsterdam (2007)"},{"key":"10_CR20","doi-asserted-by":"crossref","unstructured":"Klopfenstein, C.U.N.O., Delpriori, S., Malatini, S., Bogliolo, A.: The rise of bots: a survey of conversational interfaces, patterns, and paradigms. In: Proceedings of the 2017 Conference on Designing Interactive Systems, pp. 555\u2013565. ACM, New York (2017)","DOI":"10.1145\/3064663.3064672"},{"key":"10_CR21","unstructured":"Kiesraad: 37 Partijen nemen deel aan de Tweede Kamerverkiezingen. https:\/\/www.kiesraad.nl\/actueel\/nieuws\/2021\/02\/05\/37-partijen-nemen-deel-aan-tweede-kamerverkiezing"},{"issue":"3","key":"10_CR22","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1002\/acp.2350050305","volume":"5","author":"JA Krosnick","year":"1991","unstructured":"Krosnick, J.A.: Response strategies for coping with the cognitive demands of attitude measures in surveys. Appl. Cogn. Psychol. 5(3), 213\u2013236 (1991). https:\/\/doi.org\/10.1002\/acp.2350050305","journal-title":"Appl. Cogn. Psychol."},{"key":"10_CR23","first-page":"4","volume":"20","author":"JA Krosnick","year":"2000","unstructured":"Krosnick, J.A.: The threat of satisficing in surveys: the shortcuts respondents take in answering questions. Surv. Meth. Newsl. 20, 4\u20138 (2000)","journal-title":"Surv. Meth. Newsl."},{"key":"10_CR24","first-page":"29","volume-title":"Advances in Survey Research","author":"JA Krosnick","year":"1996","unstructured":"Krosnick, J.A., Narayan, S.S., Smith, W.R.: Satisficing in surveys: initial evidence. In: Braverman, M.T., Slater, J.K. (eds.) Advances in Survey Research, pp. 29\u201344. Jossey Bass, San Francisco (1996)"},{"key":"10_CR25","unstructured":"Krouwel, A., Holleman, B., Kamoen, N., Van de Pol, J., De Vreese, C.: Effecten van online stemhulpen. In:\u00a0Peters, K. (eds.) Griffiers Jaarboek, pp. 19\u201328\u00a0(2018)"},{"issue":"3\u20134","key":"10_CR26","first-page":"223","volume":"5","author":"A Krouwel","year":"2012","unstructured":"Krouwel, A., Vitiello, T., Wall, M.: The practicalities of issuing vote advice: a new methodology for profiling and matching. Int. J. Electron. Gov. 5(3\u20134), 223\u2013243 (2012)","journal-title":"Int. J. Electron. Gov."},{"key":"10_CR27","unstructured":"Ladner, A.: Voting advice applications: impact on voting decisions in the 2011 Swiss national elections. Paper presented at the 62nd Political Studies Association Annual International Conference, 3\u20135 April, Belfast (2012). https:\/\/serval.unil.ch\/resource\/serval:BIB_9019E7F44D1A.P001\/REF.pdf"},{"key":"10_CR28","series-title":"Human\u2013Computer Interaction Series","doi-asserted-by":"publisher","first-page":"267","DOI":"10.1007\/978-3-030-38825-6_13","volume-title":"Understanding and Improving Information Search","author":"QV Liao","year":"2020","unstructured":"Liao, Q.V., Geyer, W., Muller, M., Khazaen, Y.: Conversational interfaces for information search. In: Fu, W.T., vanOostendorp, H. (eds.) Understanding and Improving Information Search. HIS, pp. 267\u2013287. Springer, Cham (2020). https:\/\/doi.org\/10.1007\/978-3-030-38825-6_13"},{"issue":"4","key":"10_CR29","doi-asserted-by":"publisher","first-page":"217","DOI":"10.1016\/S0378-7206(00)00061-6","volume":"38","author":"JW Moon","year":"2001","unstructured":"Moon, J.W., Kim, Y.G.: Extending the TAM for a World-Wide-Web context. Inf. Manage. 38(4), 217\u2013230 (2001)","journal-title":"Inf. Manage."},{"key":"10_CR30","unstructured":"NRC Handelsblad: Recordgebruik online stemhulpen, in totaal meer dan 10 miljoen keer geraadpleegd. Nrc.nl, 17 March 2021. https:\/\/www.nrc.nl\/nieuws\/2021\/03\/17\/recordgebruik-online-stemhulpen-in-totaal-meer-dan-10-miljoen-keer-geraadpleegd-a4036166. Consulted on 7 Nov 2021"},{"key":"10_CR31","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4612-4964-1","volume-title":"From Communication and Persuasion: Central and Peripheral Routes to Attitude Change","author":"R Petty","year":"1986","unstructured":"Petty, R., Cacioppo, J.T.: From Communication and Persuasion: Central and Peripheral Routes to Attitude Change. Springer, New York (1986)"},{"issue":"1","key":"10_CR32","doi-asserted-by":"publisher","first-page":"46","DOI":"10.1002\/1944-2866.POI352","volume":"6","author":"M Schultze","year":"2014","unstructured":"Schultze, M.: Effects of voting advice applications (VAAs) on political knowledge about party positions. Policy Internet 6(1), 46\u201368 (2014). https:\/\/doi.org\/10.1002\/1944-2866.POI352","journal-title":"Policy Internet"},{"issue":"4","key":"10_CR33","doi-asserted-by":"publisher","first-page":"397","DOI":"10.1080\/19331681.2014.958794","volume":"11","author":"J Van de Pol","year":"2014","unstructured":"Van de Pol, J., Holleman, B., Kamoen, N., Krouwel, A., De Vreese, C.: Beyond young, highly educated males: a typology of VAA users. J. Inf. Technol. Politics 11(4), 397\u2013411 (2014). https:\/\/doi.org\/10.1080\/19331681.2014.958794","journal-title":"J. Inf. Technol. Politics"},{"key":"10_CR34","unstructured":"Van der Meer, T., Van der Kolk, H., Rekker, R.: Aanhoudend wisselvallig: Nationaal Kiezersonderzoek (2017). https:\/\/kennisopenbaarbestuur.nl\/media\/256288\/aanhoudend-wisselvallig-nko-2017.pdf"},{"key":"10_CR35","unstructured":"Wikipedia: Tweede kamerverkiezingen (2021). https:\/\/nl.wikipedia.org\/wiki\/Tweede_Kamerverkiezingen_2021"}],"container-title":["Lecture Notes in Computer Science","Chatbot Research and Design"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-030-94890-0_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,4,21]],"date-time":"2022-04-21T12:04:34Z","timestamp":1650542674000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-030-94890-0_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783030948894","9783030948900"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-030-94890-0_10","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"27 January 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"CONVERSATIONS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Workshop on Chatbot Research and Design","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2021","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"23 November 2021","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 November 2021","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"5","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"conversations2021","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/conversations2021.wordpress.com\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"25","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"12","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"48% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2,3","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}