{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,25]],"date-time":"2025-05-25T22:21:52Z","timestamp":1748211712701,"version":"3.40.3"},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783031050633"},{"type":"electronic","value":"9783031050640"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-05064-0_10","type":"book-chapter","created":{"date-parts":[[2022,6,15]],"date-time":"2022-06-15T23:04:19Z","timestamp":1655334259000},"page":"127-135","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Analyzing the Impact of Culture on Students: Towards a Student eXperience Holistic Model"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5712-7107","authenticated-orcid":false,"given":"Nicol\u00e1s","family":"Matus","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0963-4662","authenticated-orcid":false,"given":"Ayaka","family":"Ito","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1504-2540","authenticated-orcid":false,"given":"Cristian","family":"Rusu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,6,16]]},"reference":[{"issue":"2","key":"10_CR1","doi-asserted-by":"publisher","first-page":"227","DOI":"10.2501\/IJMR-2013-021","volume":"55","author":"P Klaus","year":"2013","unstructured":"Klaus, P., Maklan, S.: Towards a better measure of customer experience. Int. J. Market Res. 55(2), 227\u2013246 (2013)","journal-title":"Int. J. Market Res."},{"key":"10_CR2","doi-asserted-by":"publisher","first-page":"69","DOI":"10.1509\/jm.15.0420","volume":"80","author":"KN Lemon","year":"2016","unstructured":"Lemon, K.N., Verhoef, P.C.: Understanding customer experience throughout the customer journey. J. Mark. 80, 69\u201396 (2016)","journal-title":"J. Mark."},{"key":"10_CR3","doi-asserted-by":"publisher","first-page":"392","DOI":"10.1016\/j.sbspro.2014.04.206","volume":"133","author":"J Sujata","year":"2014","unstructured":"Sujata, J.: Customer experience management: an exploratory study on the parameters affecting customer experience for cellular mobile services of a telecom company. Procedia Soc. Behav. Sci. 133, 392\u2013399 (2014)","journal-title":"Procedia Soc. Behav. Sci."},{"unstructured":"Nielsen Norman Group: Channels Devices Touchpoints. https:\/\/www.nngroup.com\/articles\/channels-devices-touchpoints\/. Accessed 02 Dec 2021","key":"10_CR4"},{"unstructured":"Nielsen Norman Group: Journey Mapping 101. https:\/\/www.nngroup.com\/articles\/journey-mapping-101\/. Accessed 21 Jan 2022","key":"10_CR5"},{"key":"10_CR6","doi-asserted-by":"publisher","first-page":"395","DOI":"10.1016\/j.emj.2007.08.005","volume":"25","author":"C Gentile","year":"2007","unstructured":"Gentile, C., Spiller, N., Noci, G.: How to sustain the customer experience: an overview of experience components that co-create value with the customer. Eur. Manage. J. 25, 395\u2013410 (2007)","journal-title":"Eur. Manage. J."},{"issue":"1","key":"10_CR7","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1016\/j.jretai.2008.11.001","volume":"85","author":"PC Verhoef","year":"2009","unstructured":"Verhoef, P.C., Lemon, K.N., Parasuraman, A., Roggeveen, A., Tsiros, M., Schlesinger, L.A.: Customer experience creation: determinants, dynamics and management strategies. J. Retail. 85(1), 31\u201341 (2009)","journal-title":"J. Retail."},{"key":"10_CR8","doi-asserted-by":"publisher","first-page":"325","DOI":"10.1016\/j.jbusres.2018.01.018","volume":"85","author":"G McLean","year":"2018","unstructured":"McLean, G., Al-Nabhani, K., Wilson, A.: Developing a mobile applications customer experience model (MACE)-implications for retailers. J. Bus. Res. 85, 325\u2013336 (2018)","journal-title":"J. Bus. Res."},{"issue":"2","key":"10_CR9","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1108\/09604520510585316","volume":"15","author":"B Edvardsson","year":"2005","unstructured":"Edvardsson, B.: Service quality: beyond cognitive assessment. Manage. Serv. Qual. Int. J. 15(2), 127\u2013131 (2005)","journal-title":"Manage. Serv. Qual. Int. J."},{"issue":"6","key":"10_CR10","doi-asserted-by":"publisher","first-page":"1063","DOI":"10.1037\/0022-3514.54.6.1063","volume":"54","author":"D Watson","year":"1988","unstructured":"Watson, D., Clark, L.A., Tellegen, A.: Development and validation of brief measures of positive and negative affect: the PANAS scales. J. Pers. Soc. Psychol. 54(6), 1063\u20131070 (1988)","journal-title":"J. Pers. Soc. Psychol."},{"key":"10_CR11","first-page":"12","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman, A., Zeithaml, V.A., Berry, L.L.: Servqual: a multiple-item scale for measuring consumer perceptions of service quality. J. Retail. 64, 12\u201340 (1988)","journal-title":"J. Retail."},{"key":"10_CR12","doi-asserted-by":"publisher","first-page":"19","DOI":"10.1108\/09684880810848396","volume":"16","author":"J Douglas","year":"2008","unstructured":"Douglas, J., McClelland, R., Davies, J.: The development of a conceptual model of student satisfaction with their experience in higher education. Qual. Assur. Educ. 16, 19\u201335 (2008)","journal-title":"Qual. Assur. Educ."},{"key":"10_CR13","volume-title":"Transforming Higher Education","author":"L Harvey","year":"1996","unstructured":"Harvey, L., Knight, P.T.: Transforming Higher Education. Society for Research into Higher Education. Open University Press, London (1996)"},{"key":"10_CR14","first-page":"63","volume":"44","author":"R Arambewela","year":"2012","unstructured":"Arambewela, R., Maringe, F.: Mind the gap: staff and postgraduate perceptions of student experience in higher education. High. Educ. Rev. 44, 63\u201383 (2012)","journal-title":"High. Educ. Rev."},{"issue":"20","key":"10_CR15","doi-asserted-by":"publisher","first-page":"9543","DOI":"10.3390\/app11209543","volume":"11","author":"N Matus","year":"2021","unstructured":"Matus, N., Rusu, C., Cano, S.: Student eXperience: a systematic literature review. Appl. Sci. 11(20), 9543 (2021)","journal-title":"Appl. Sci."},{"key":"10_CR16","volume-title":"Cultures and Organization: Software of the Mind","author":"G Hofstede","year":"1991","unstructured":"Hofstede, G.: Cultures and Organization: Software of the Mind. McGraw-Hill, New York (1991)"},{"key":"10_CR17","first-page":"45","volume":"7","author":"S Lysgaard","year":"1955","unstructured":"Lysgaard, S.: Adjustment in a foreign society: Norwegian fulbright grantees visiting the United States. Int. Soc. Sci. Bull. 7, 45\u201351 (1955)","journal-title":"Int. Soc. Sci. Bull."},{"issue":"3","key":"10_CR18","first-page":"33","volume":"19","author":"JT Gullahorn","year":"1963","unstructured":"Gullahorn, J.T., Gullahorn, J.E.: An extension of the U-curve hypothesis. J. Soc. Sci. 19(3), 33\u201347 (1963)","journal-title":"J. Soc. Sci."},{"key":"10_CR19","first-page":"99","volume":"12","author":"MJ Collier","year":"1988","unstructured":"Collier, M.J., Thomas, M.: Cultural identity: an interpretive perspective. Int. Intercult. Commun. Annu. 12, 99\u2013120 (1988)","journal-title":"Int. Intercult. Commun. Annu."},{"key":"10_CR20","volume-title":"Culture\u02bcs Consequences: Comparing Values, Behaviours, Institutions, and Organizations Across Nations","author":"G Hofstede","year":"1980","unstructured":"Hofstede, G.: Culture\u02bcs Consequences: Comparing Values, Behaviours, Institutions, and Organizations Across Nations, 2nd edn. Sage, London (1980)","edition":"2"},{"unstructured":"Hofstede, G.: Dimensions of Culture, pp. 159\u2013181 (1980)","key":"10_CR21"},{"key":"10_CR22","volume-title":"Le Destin des immigr\u00e9s: Assimilation et s\u00e9gr\u00e9gation dans les d\u00e9mocraties occidentales","author":"E Todd","year":"1994","unstructured":"Todd, E.: Le Destin des immigr\u00e9s: Assimilation et s\u00e9gr\u00e9gation dans les d\u00e9mocraties occidentales. Seuil, France (1994)"},{"unstructured":"Ito, A.: A Study of Location-Based Audio Guide System Promoting Cultural Understanding in Japan. Doctoral dissertation, Keio University, Tokyo, Japan (2018)","key":"10_CR23"},{"key":"10_CR24","volume-title":"Cross-Cultural and Intercultural Communication","author":"WB Gudykunst","year":"2003","unstructured":"Gudykunst, W.B.: Cross-Cultural and Intercultural Communication. Sage, California (2003)"},{"key":"10_CR25","first-page":"1404","volume":"6","author":"L Ma","year":"2004","unstructured":"Ma, L.: Is There an Essential Difference between Intercultural and Intracultural Communication? J. Intercult. Commun. 6, 1404\u20131634 (2004)","journal-title":"J. Intercult. Commun."},{"issue":"2","key":"10_CR26","doi-asserted-by":"publisher","first-page":"587","DOI":"10.1016\/j.chb.2008.12.025","volume":"25","author":"P Rau","year":"2009","unstructured":"Rau, P., Li, Y., Li, D.: Effects of communication style and culture on ability to accept recommendations from robots. Comput. Hum. Behav. 25(2), 587\u2013595 (2009)","journal-title":"Comput. Hum. Behav."},{"key":"10_CR27","volume-title":"Understanding Cultural Differences","author":"ET Hall","year":"1990","unstructured":"Hall, E.T.: Understanding Cultural Differences. Intercultural Press, Boston (1990)"},{"issue":"2","key":"10_CR28","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1023\/A:1009733101664","volume":"2","author":"JB Dozier","year":"1998","unstructured":"Dozier, J.B., Husted, B.W., Mcmahon, J.T.: Need for approval in low-context and high-context cultures: a communications approach to cross-cultural ethics. Teach. Bus. Ethics 2(2), 111\u2013125 (1998). https:\/\/doi.org\/10.1023\/A:1009733101664","journal-title":"Teach. Bus. Ethics"},{"key":"10_CR29","volume-title":"Beyond Culture","author":"ET Hall","year":"1976","unstructured":"Hall, E.T.: Beyond Culture, 1st edn. Anchor, New York (1976)","edition":"1"},{"issue":"2","key":"10_CR30","doi-asserted-by":"publisher","first-page":"101312","DOI":"10.1016\/j.tele.2019.101312","volume":"46","author":"HE Hassan","year":"2020","unstructured":"Hassan, H.E., Wood, V.R.: Does country culture influence consumers\u2019 perceptions toward mobile banking? A comparison between Egypt and the United States. Telematics Inf. 46(2), 101312 (2020)","journal-title":"Telematics Inf."},{"issue":"3","key":"10_CR31","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319\u2013340 (1989)","journal-title":"MIS Q."},{"key":"10_CR32","doi-asserted-by":"publisher","first-page":"254","DOI":"10.1016\/j.cose.2017.03.001","volume":"67","author":"ZA Mohammed","year":"2017","unstructured":"Mohammed, Z.A., Tejay, G.P.: Examining privacy concerns and ecommerce adoption in developing countries: the impact of culture in shaping individuals\u2019 perceptions toward technology. Comput. Secur. 67, 254\u2013265 (2017)","journal-title":"Comput. Secur."},{"issue":"4","key":"10_CR33","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1177\/002224298504900403","volume":"49","author":"A Parasuraman","year":"1985","unstructured":"Parasuraman, A., Zeithaml, V.A., Berry, L.L.: A conceptual model of service quality and its implications for future research. J. Mark. 49(4), 41\u201350 (1985)","journal-title":"J. Mark."},{"issue":"3","key":"10_CR34","doi-asserted-by":"publisher","first-page":"283","DOI":"10.18517\/ijaseit.1.3.59","volume":"1","author":"SA Ariffin","year":"2011","unstructured":"Ariffin, S.A.: Mobile learning in the institution of higher learning for Malaysia students: culture Perspectives. Int. J. Adv. Sci. Eng. Inf. Technol. 1(3), 283\u2013288 (2011)","journal-title":"Int. J. Adv. Sci. Eng. Inf. Technol."},{"issue":"4","key":"10_CR35","doi-asserted-by":"publisher","first-page":"1053","DOI":"10.1016\/j.tele.2017.09.016","volume":"35","author":"H Hamidi","year":"2018","unstructured":"Hamidi, H., Chavoshi, A.: Analysis of the essential factors for the adoption of mobile learning in higher education: a case study of students of the university of technology. Telematics Inf. 35(4), 1053\u20131070 (2018)","journal-title":"Telematics Inf."}],"container-title":["Lecture Notes in Computer Science","Social Computing and Social Media: Applications in Education and Commerce"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-05064-0_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,7]],"date-time":"2024-03-07T16:16:07Z","timestamp":1709828167000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-05064-0_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031050633","9783031050640"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-05064-0_10","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"16 June 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 June 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 July 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2022.hci.international\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}