{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T00:54:10Z","timestamp":1781571250805,"version":"3.54.5"},"publisher-location":"Cham","reference-count":46,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783031053108","type":"print"},{"value":"9783031053115","type":"electronic"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-05311-5_19","type":"book-chapter","created":{"date-parts":[[2022,6,15]],"date-time":"2022-06-15T19:04:19Z","timestamp":1655319859000},"page":"274-289","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Tell Me What that\u00a0Means to\u00a0You: Small-Story Narratives in\u00a0Technology Adoption"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-6815-2938","authenticated-orcid":false,"given":"Brian","family":"Pickering","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7901-0839","authenticated-orcid":false,"given":"Stephen C.","family":"Phillips","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1485-7024","authenticated-orcid":false,"given":"Mike","family":"Surridge","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2022,6,16]]},"reference":[{"issue":"2","key":"19_CR1","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-T","volume":"50","author":"I Ajzen","year":"1991","unstructured":"Ajzen, I.: The theory of planned behavior. Org. Behav. Human Decis. Process. 50(2), 179\u2013211 (1991). https:\/\/doi.org\/10.1016\/0749-5978(91)90020-T","journal-title":"Org. Behav. Human Decis. Process."},{"key":"19_CR2","first-page":"95","volume-title":"Health Behavior: Theory, Research and Practice","author":"DE Monta\u00f1o","year":"2015","unstructured":"Monta\u00f1o, D.E., Kasprzyk, D.: Theory of reasoned action, theory of planned behavior, and the integrated behavioral model. In: Glanz, K., Rimer, B.K., Viswanath, K. (eds.) Health Behavior: Theory, Research and Practice, pp. 95\u2013124. Jossey-Bass, San Francisco (2015)"},{"issue":"3","key":"19_CR3","doi-asserted-by":"publisher","first-page":"655","DOI":"10.1111\/etap.12056","volume":"39","author":"T Kautonen","year":"2015","unstructured":"Kautonen, T., van Gelderen, M., Fink, M.: Robustness of the theory of planned behavior in predicting entrepreneurial intentions and actions. Entrep. Theory Pract. 39(3), 655\u2013674 (2015). https:\/\/doi.org\/10.1111\/etap.12056","journal-title":"Entrep. Theory Pract."},{"issue":"3","key":"19_CR4","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319\u2013340 (1989). https:\/\/doi.org\/10.2307\/249008","journal-title":"MIS Q."},{"key":"19_CR5","doi-asserted-by":"publisher","first-page":"960","DOI":"10.1016\/j.promfg.2018.03.137","volume":"22","author":"H Taherdoost","year":"2018","unstructured":"Taherdoost, H.: A review of technology acceptance and adoption models and theories. Proc. Manuf. 22, 960\u2013967 (2018). https:\/\/doi.org\/10.1016\/j.promfg.2018.03.137","journal-title":"Proc. Manuf."},{"issue":"1","key":"19_CR6","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1016\/j.jbi.2009.07.002","volume":"43","author":"RJ Holden","year":"2010","unstructured":"Holden, R.J., Karsh, B.-T.: The technology acceptance model: its past and its future in health care. J. Biomed. Inf. 43(1), 159\u2013172 (2010). https:\/\/doi.org\/10.1016\/j.jbi.2009.07.002","journal-title":"J. Biomed. Inf."},{"issue":"6","key":"19_CR7","doi-asserted-by":"publisher","first-page":"740","DOI":"10.1016\/j.im.2006.05.003","volume":"43","author":"WR King","year":"2006","unstructured":"King, W.R., He, J.: A meta-analysis of the technology acceptance model. Inf. Manag. 43(6), 740\u2013755 (2006). https:\/\/doi.org\/10.1016\/j.im.2006.05.003","journal-title":"Inf. Manag."},{"issue":"7","key":"19_CR8","doi-asserted-by":"publisher","first-page":"577","DOI":"10.1080\/10447318.2018.1455307","volume":"34","author":"JR Lewis","year":"2018","unstructured":"Lewis, J.R.: The system usability scale: past, present, and future. J. Hum. Comput. Interact. 34(7), 577\u2013590 (2018). https:\/\/doi.org\/10.1080\/10447318.2018.1455307","journal-title":"J. Hum. Comput. Interact."},{"issue":"6","key":"19_CR9","doi-asserted-by":"publisher","first-page":"574","DOI":"10.1080\/10447310802205776","volume":"24","author":"A Bangor","year":"2008","unstructured":"Bangor, A., Kortum, P.T., Miller, J.T.: An empirical evaluation of the system usability scale. Int. J. Hum. Comput. Interact. 24(6), 574\u2013594 (2008). https:\/\/doi.org\/10.1080\/10447310802205776","journal-title":"Int. J. Hum. Comput. Interact."},{"issue":"3","key":"19_CR10","doi-asserted-by":"publisher","first-page":"425","DOI":"10.2307\/30036540","volume":"27","author":"V Venkatesh","year":"2003","unstructured":"Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User acceptance of information technology: toward a unified view. MIS Q. 27(3), 425\u2013478 (2003)","journal-title":"MIS Q."},{"issue":"8","key":"19_CR11","doi-asserted-by":"publisher","first-page":"661","DOI":"10.1080\/10410236.2010.521906","volume":"25","author":"CJ Carpenter","year":"2010","unstructured":"Carpenter, C.J.: A meta-analysis of the effectiveness of health belief model variables in predicting behavior. Health Commun. 25(8), 661\u2013669 (2010). https:\/\/doi.org\/10.1080\/10410236.2010.521906","journal-title":"Health Commun."},{"key":"19_CR12","first-page":"81","volume-title":"Predicting Health Behaviour","author":"P Norman","year":"2005","unstructured":"Norman, P., Boer, H., Seydel, E.R.: Protection motivation theory. In: Conner, M., Norman, P. (eds.) Predicting Health Behaviour, pp. 81\u2013126. The Open University Press, Maidenhead (2005)"},{"issue":"3","key":"19_CR13","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1016\/S0378-7206(01)00143-4","volume":"40","author":"P Legris","year":"2003","unstructured":"Legris, P., Ingham, J., Collerette, P.: Why do people use information technology? A critical review of the technology acceptance model. Inf. Manag. 40(3), 191\u2013204 (2003). https:\/\/doi.org\/10.1016\/S0378-7206(01)00143-4","journal-title":"Inf. Manag."},{"key":"19_CR14","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1007\/978-3-319-30282-9_14","volume-title":"Requirements Engineering: Foundation for Software Quality","author":"G Lucassen","year":"2016","unstructured":"Lucassen, G., Dalpiaz, F., van der Werf, J.M.E.M., Brinkkemper, S.: The use and effectiveness of user stories in practice. In: Daneva, M., Pastor, O. (eds.) REFSQ 2016. LNCS, vol. 9619, pp. 205\u2013222. Springer, Cham (2016). https:\/\/doi.org\/10.1007\/978-3-319-30282-9_14"},{"issue":"2","key":"19_CR15","doi-asserted-by":"publisher","first-page":"283","DOI":"10.1109\/TSE.2010.33","volume":"37","author":"O Dieste","year":"2011","unstructured":"Dieste, O., Juristo, N.: Systematic review and aggregation of empirical studies on elicitation techniques. IEEE Trans. Softw. Eng. 37(2), 283\u2013304 (2011). https:\/\/doi.org\/10.1109\/TSE.2010.33","journal-title":"IEEE Trans. Softw. Eng."},{"key":"19_CR16","doi-asserted-by":"publisher","unstructured":"Carroll, J.M.: Five reasons for scenario-based design. In: Proceedings of the 32nd Hawaii International Conference on System Sciences 5th\u20138th January 1999 (1999). https:\/\/doi.org\/10.1109\/HICSS.1999.772890","DOI":"10.1109\/HICSS.1999.772890"},{"key":"19_CR17","unstructured":"Rogers, E.: The Diffusion of Innovations, 5th edn. The Free Press, New York (2003)"},{"key":"19_CR18","doi-asserted-by":"publisher","unstructured":"Greenhalgh, T., et al.: Beyond adoption: a new framework for theorizing and evaluating nonadoption, abandonment, and challenges to the scale-up, spread, and sustainability of health and care technologies. J. Med. Internet Res. 19(11), 367, e367 (2017). https:\/\/doi.org\/10.2196\/jmir.8775","DOI":"10.2196\/jmir.8775"},{"key":"19_CR19","doi-asserted-by":"publisher","unstructured":"May, C.R., et al.: Development of a theory of implementation and integration: normalization process theory. Implement. Sci. 4(1), 29 (2009). https:\/\/doi.org\/10.1186\/1748-5908-4-29","DOI":"10.1186\/1748-5908-4-29"},{"key":"19_CR20","doi-asserted-by":"publisher","unstructured":"Pickering, B., Janian, M.N., L\u00f3pez Moreno, B., Micheletti, A., Sanno, A., Surridge, M.: Seeing potential is more important than usability: revisiting technology acceptance. In: Marcus, A., Wang, W. (eds.) HCII 2019. LNCS, vol. 11586, pp. 238\u2013249. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-23535-2_18","DOI":"10.1007\/978-3-030-23535-2_18"},{"key":"19_CR21","doi-asserted-by":"publisher","unstructured":"Pickering, B., Bartholomew, R., Nouri Janian, M., L\u00f3pez Moreno, B., Surridge, M.: Ask me no questions: increasing empirical evidence for a qualitative approach to technology acceptance. In: Kurosu, M. (ed.) HCII 2020. LNCS, vol. 12181, pp. 125\u2013136. Springer, Cham (2020). https:\/\/doi.org\/10.1007\/978-3-030-49059-1_9","DOI":"10.1007\/978-3-030-49059-1_9"},{"key":"19_CR22","doi-asserted-by":"crossref","unstructured":"Orne, M.T.: On the social psychology of the psychological experiment: with particular reference to demand characteristics and their implications. Am. Psychol. 17, 776\u2013783 (1962)","DOI":"10.1037\/h0043424"},{"key":"19_CR23","doi-asserted-by":"crossref","unstructured":"Ponto, J.: Understanding and evaluating survey research. J. Adv. Pract. Oncol. 6(2), 168\u2013171 (2015)","DOI":"10.6004\/jadpro.2015.6.2.9"},{"key":"19_CR24","doi-asserted-by":"publisher","unstructured":"Brown, A.: The place of ethnographic methods in information systems research. Int. J. Multip. Res. Approach. 8(2), 166\u2013178 (2014) https:\/\/doi.org\/10.1080\/18340806.2014.11082058","DOI":"10.1080\/18340806.2014.11082058"},{"key":"19_CR25","doi-asserted-by":"publisher","unstructured":"Pope, C., Halford Turnbull, S.J., Prichard, J., Calestani, M., May, C.: Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory. BMC Health Serv. Res. 13, 111 (2013) https:\/\/doi.org\/10.1186\/1472-6963-13-111","DOI":"10.1186\/1472-6963-13-111"},{"key":"19_CR26","doi-asserted-by":"publisher","unstructured":"Nguyen, L., Torlina, L., Peszynski, K., Corbitt, B.: Power relations in virtual communities: an ethnographic study. Electron. Commerce. Res. 6, 21\u201337 (2006). https:\/\/doi.org\/10.1007\/s10660-006-5986-9","DOI":"10.1007\/s10660-006-5986-9"},{"key":"19_CR27","doi-asserted-by":"publisher","unstructured":"Harrington, B.: The social psychology of access in ethnographic research. J. Contemp. Ethnogr. 32(5), 592\u2013625 (2003). https:\/\/doi.org\/10.1177\/0891241603255677","DOI":"10.1177\/0891241603255677"},{"key":"19_CR28","doi-asserted-by":"publisher","unstructured":"McDonald, S., Edwards, H.M., Zhao, T.: Exploring think-alouds in usability testing: an international survey. IEEE Trans. Profess. Commun. 55(1), 2\u201319 (2012). https:\/\/doi.org\/10.1109\/TPC.2011.2182569","DOI":"10.1109\/TPC.2011.2182569"},{"key":"19_CR29","unstructured":"Murray, M.: Narrative psychology. In: Smith, J.A. (ed.) Qualitative Psychology: A Practical Guide to Research Methods, pp. 85\u2013107. SAGE Publications Ltd., London (2015)"},{"key":"19_CR30","unstructured":"Gergen, K.J., Gergen, M.M.: Narrative form and the construction of psychological science. In: Sarbin, T. (ed.) Narrative Psychology: The Storied Nature of Human Conduct, pp. 22\u201344. Praeger, New York (1986)"},{"key":"19_CR31","doi-asserted-by":"crossref","unstructured":"Murray, M.: Narrative psychology and narrative analysis. In: Camic, P.M., Rhodes, J.E., Yardley, L. (eds.) Qualitative Research in Psychology: Expanding Perspectives in Methodology and Design, pp. 95\u2013112. American Psychological Association, Washington (2003)","DOI":"10.1037\/10595-006"},{"key":"19_CR32","doi-asserted-by":"publisher","unstructured":"Stokoe, E., Edwards, D.: Story formulations in talk-in-interaction. Narrat. Inq. 16(1), 56\u201365 (2006). https:\/\/doi.org\/10.1075\/ni.16.1.09sto","DOI":"10.1075\/ni.16.1.09sto"},{"key":"19_CR33","doi-asserted-by":"crossref","unstructured":"Bamberg, M., Georgakopoulou, A.: Small stories as a new perspective in narrative and identity analysis. Text Talk Interdiscip. J. Lang. Discour. Commun. Stud. 28, 377\u2013396 (2008)","DOI":"10.1515\/TEXT.2008.018"},{"key":"19_CR34","unstructured":"Pozzi, G., Pigni, F., Vitari, C.: Affordance theory in the IS discipline: a review and synthesis of the literature. In: AMCIS 2014 Proceedings, 2014, Savannah (2014). https:\/\/halshs.archives-ouvertes.fr\/halshs-01923663\/document"},{"issue":"10","key":"19_CR35","doi-asserted-by":"publisher","first-page":"1243","DOI":"10.1080\/00140139208967392","volume":"35","author":"LD Lee","year":"1992","unstructured":"Lee, L.D., Moray, N.: Trust, control strategies and allocation of function in human-machine systems. Ergonomics 35(10), 1243\u20131270 (1992). https:\/\/doi.org\/10.1080\/00140139208967392","journal-title":"Ergonomics"},{"key":"19_CR36","doi-asserted-by":"publisher","unstructured":"Lee, J.D., See, K.A.: Trust in automation: designing for appropriate reliance. Hum. Fact. J. Hum. Fact. Ergon. Soc. 46(1), 50\u201380 (2004). https:\/\/doi.org\/10.1518\/hfes.46.1.50_30392","DOI":"10.1518\/hfes.46.1.50_30392"},{"key":"19_CR37","doi-asserted-by":"publisher","unstructured":"Thatcher, J.B., Zimmer, J.C., Gundlach, M.J., McKnight, D.H.: Internal and external dimensions of computer self-efficacy: an empirical examination. IEEE Trans. Eng. Manag. 55(4), 628\u2013644 (2008). https:\/\/doi.org\/10.1109\/TEM.2008.927825","DOI":"10.1109\/TEM.2008.927825"},{"key":"19_CR38","doi-asserted-by":"publisher","unstructured":"Surridge, M., et al.: Modelling compliance threats and security analysis of cross border health data exchange. In: Attiogb\u00e9, C., Ferrarotti, F., Maabout, S. (eds.) MEDI 2019. CCIS, vol. 1085, pp. 180\u2013189. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-32213-7_14","DOI":"10.1007\/978-3-030-32213-7_14"},{"key":"19_CR39","doi-asserted-by":"publisher","unstructured":"Boletsis, C., Halvorsrud, R., Pickering, J., Phillips, S., Surridge, M.: Cybersecurity for SMEs: introducing the human element into socio-technical cybersecurity risk assessment. In: Hurter, C., Purchase, H., Braz, J., Bouatouch, K. (eds.) Proceedings of the 16th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications - IVAPP, pp. 266\u2013274 (2021). https:\/\/doi.org\/10.5220\/0010332902660274","DOI":"10.5220\/0010332902660274"},{"key":"19_CR40","doi-asserted-by":"publisher","unstructured":"Braun, V., Clarke, V.: Using thematic analysis in psychology. Qualit. Res. Psychol. 3(2), 77\u2013101 (2006). https:\/\/doi.org\/10.1191\/1478088706qp063oa","DOI":"10.1191\/1478088706qp063oa"},{"key":"19_CR41","unstructured":"Alhojailan, M.I.: Thematic analysis: a critical review of its process and evaluation. West East J. Soc. Sci. 1(1), 39\u201347 (2012)"},{"key":"19_CR42","doi-asserted-by":"crossref","unstructured":"Murray, M.: Levels of narrative analysis in health psychology. J. Health Psychol. 5(3), 337\u2013347 (2000)","DOI":"10.1177\/135910530000500305"},{"key":"19_CR43","doi-asserted-by":"publisher","unstructured":"Pickering, B., Boletsis, C., Halvorsrud, R., Phillips, S., Surridge, M.: It\u2019s not my problem: how healthcare models relate to SME cybersecurity awareness. In: Moallem, A. (ed.) HCII 2021. LNCS, vol. 12788, pp. 337\u2013352. Springer, Cham (2021). https:\/\/doi.org\/10.1007\/978-3-030-77392-2_22","DOI":"10.1007\/978-3-030-77392-2_22"},{"key":"19_CR44","first-page":"1","volume":"10","author":"R Bauman","year":"2000","unstructured":"Bauman, R.: Language, identity, performance. Pragmatics 10, 1\u20136 (2000)","journal-title":"Pragmatics"},{"key":"19_CR45","doi-asserted-by":"publisher","unstructured":"May, C.R., Finch, T.: Implementing, embedding, and integrating practices: an outline of normalization process theory. Sociology 43(3), 535\u2013554 (2009). https:\/\/doi.org\/10.1177\/0038038509103208","DOI":"10.1177\/0038038509103208"},{"key":"19_CR46","doi-asserted-by":"publisher","unstructured":"O\u2019Reilly, M., Parker, N.: \u2018Unsatisfactory saturation\u2019: a critical exploration of the notion of saturated sample sizes in qualitative research. Qualit. Res. 13(2), 190\u2013197 (2013). https:\/\/doi.org\/10.1177\/1468794112446106","DOI":"10.1177\/1468794112446106"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction. Theoretical Approaches and Design Methods"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-05311-5_19","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T00:17:51Z","timestamp":1781569071000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-05311-5_19"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031053108","9783031053115"],"references-count":46,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-05311-5_19","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"16 June 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 June 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 July 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2022.hci.international\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}