{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T02:51:55Z","timestamp":1781578315428,"version":"3.54.5"},"publisher-location":"Cham","reference-count":36,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783031054082","type":"print"},{"value":"9783031054099","type":"electronic"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-05409-9_43","type":"book-chapter","created":{"date-parts":[[2022,6,15]],"date-time":"2022-06-15T19:07:02Z","timestamp":1655320022000},"page":"590-610","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":15,"title":["The Social Robot Expectation Gap Evaluation Framework"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8642-336X","authenticated-orcid":false,"given":"Julia","family":"Ros\u00e9n","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0946-7531","authenticated-orcid":false,"given":"Jessica","family":"Lindblom","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6568-9342","authenticated-orcid":false,"given":"Erik","family":"Billing","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2022,6,16]]},"reference":[{"issue":"4","key":"43_CR1","doi-asserted-by":"publisher","first-page":"519","DOI":"10.1007\/s00146-015-0631-6","volume":"31","author":"M Ala\u010d","year":"2015","unstructured":"Ala\u010d, M.: Social robots: things or agents? AI Soc. 31(4), 519\u2013535 (2015). https:\/\/doi.org\/10.1007\/s00146-015-0631-6","journal-title":"AI Soc."},{"key":"43_CR2","doi-asserted-by":"crossref","unstructured":"Alenljung, B., Lindblom, J., Andreasson, R., Ziemke, T.: User experience in social human-robot interaction. In: Rapid Automation: Concepts, Methodologies, Tools, and Applications, pp. 1468\u20131490. IGI Global (2019)","DOI":"10.4018\/978-1-5225-8060-7.ch069"},{"key":"43_CR3","doi-asserted-by":"publisher","unstructured":"Alves-Oliveira, P., Ribeiro, T., Petisca, S., Di Tullio, E., Melo, F., Paiva, A.: An empathic robotic tutor for school classrooms. In: International Conference on Social Robotics. pp. 21\u201330. Springer (2015). https:\/\/doi.org\/10.1007\/978-3-319-25554-5_3","DOI":"10.1007\/978-3-319-25554-5_3"},{"issue":"1","key":"43_CR4","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/1529100619832930","volume":"20","author":"L Barrett","year":"2019","unstructured":"Barrett, L., Adolphs, R., Marsella, S., Martinez, A., Pollak, S.: Emotional expressions reconsidered. Psychol. Sci. Pub. Interest 20(1), 1\u201368 (2019)","journal-title":"Psychol. Sci. Pub. Interest"},{"key":"43_CR5","doi-asserted-by":"crossref","unstructured":"Dautenhahn, K.: Methodology themes of human-robot interaction. Int. J. Adv. Rob. Syst. 4(1), 15 (2007)","DOI":"10.5772\/5702"},{"key":"43_CR6","doi-asserted-by":"publisher","first-page":"308","DOI":"10.1016\/j.chb.2018.08.042","volume":"90","author":"A Edwards","year":"2019","unstructured":"Edwards, A., Edwards, C., Westerman, D., Spence, P.: Initial expectations, interactions, and beyond with social robots. Comput. Hum. Behav. 90, 308\u2013314 (2019)","journal-title":"Comput. Hum. Behav."},{"key":"43_CR7","doi-asserted-by":"crossref","unstructured":"de Graaf, M.M., Allouch, S.B.: The relation between people\u2019s attitude and anxiety towards robots in human-robot interaction. In: 2013 IEEE RO-MAN, pp. 632\u2013637. IEEE (2013)","DOI":"10.1109\/ROMAN.2013.6628419"},{"key":"43_CR8","unstructured":"Hartson, H., Pyla, P.: The UX Book. Morgan Kaufmann, Burlington (2018)"},{"issue":"1","key":"43_CR9","doi-asserted-by":"publisher","first-page":"156","DOI":"10.1037\/0278-7393.10.1.156","volume":"10","author":"S Hashtroudi","year":"1984","unstructured":"Hashtroudi, S., Parker, E.S., DeLisi, L.E., Wyatt, R.J., Mutter, S.A.: Intact retention in acute alcohol amnesia. J. Exp. Psychol. Learn. Mem. Cogn. 10(1), 156 (1984)","journal-title":"J. Exp. Psychol. Learn. Mem. Cogn."},{"issue":"2","key":"43_CR10","doi-asserted-by":"publisher","first-page":"91","DOI":"10.1080\/01449290500330331","volume":"25","author":"M Hassenzahl","year":"2006","unstructured":"Hassenzahl, M., Tractinsky, N.: User experience - a research agenda. Behav. Inf. Technol. 25(2), 91\u201397 (2006)","journal-title":"Behav. Inf. Technol."},{"key":"43_CR11","doi-asserted-by":"crossref","unstructured":"Horstmann, A., Kr\u00e4mer, N.: Great expectations? Relation of previous experiences with social robots in real life or in the media and expectancies based on qualitative and quantitative assessment. Front. Psychol. 10, 939 (2019)","DOI":"10.3389\/fpsyg.2019.00939"},{"key":"43_CR12","doi-asserted-by":"crossref","unstructured":"Horstmann, A., Kr\u00e4mer, N.: When a robot violates expectations. In: Companion of the 2020 ACM\/IEEE International Conference on Human-Robot Interaction, pp. 254\u2013256 (2020)","DOI":"10.1145\/3371382.3378292"},{"key":"43_CR13","doi-asserted-by":"crossref","unstructured":"Horstmann, A.C., Kr\u00e4mer, N.C.: Expectations vs. actual behavior of a social robot. Plos One 15(8), e0238133 (2020)","DOI":"10.1371\/journal.pone.0238133"},{"key":"43_CR14","doi-asserted-by":"crossref","unstructured":"Jokinen, K., Wilcock, G.: Expectations and first experience with a social robot. In: Proceedings of the 5th International Conference on Human Agent Interaction, pp. 511\u2013515 (2017)","DOI":"10.1145\/3125739.3132610"},{"issue":"1","key":"43_CR15","doi-asserted-by":"publisher","first-page":"1","DOI":"10.3390\/computers2010001","volume":"2","author":"E Kaasinen","year":"2013","unstructured":"Kaasinen, E., Kym\u00e4l\u00e4inen, T., Niemel\u00e4, M., Olsson, T., Kanerva, M., Ikonen, V.: A user-centric view of intelligent environments. Computers 2(1), 1\u201333 (2013)","journal-title":"Computers"},{"issue":"6","key":"43_CR16","doi-asserted-by":"publisher","first-page":"401","DOI":"10.1111\/j.1467-9280.1993.tb00589.x","volume":"4","author":"D Kahneman","year":"1993","unstructured":"Kahneman, D., Fredrickson, B.L., Schreiber, C.A., Redelmeier, D.A.: When more pain is preferred to less. Psychol. Sci. 4(6), 401\u2013405 (1993)","journal-title":"Psychol. Sci."},{"issue":"10","key":"43_CR17","doi-asserted-by":"publisher","first-page":"101","DOI":"10.3390\/fi10100101","volume":"10","author":"S Khan","year":"2018","unstructured":"Khan, S., Germak, C.: Reframing HRI design opportunities for social robots. Fut. Internet 10(10), 101 (2018)","journal-title":"Fut. Internet"},{"key":"43_CR18","doi-asserted-by":"crossref","unstructured":"Kwon, M., Jung, M., Knepper, R.: Human expectations of social robots. In: 2016 11th ACM\/IEEE International Conference on Human-Robot Interaction (HRI), pp. 463\u2013464. IEEE (2016)","DOI":"10.1109\/HRI.2016.7451807"},{"key":"43_CR19","doi-asserted-by":"publisher","unstructured":"Lindblom, J.: Embodied social cognition. Cognitive systems monographs (COSMOS). Springer International Publishing Switzerland (2015). https:\/\/doi.org\/10.1007\/978-3-319-20315-7_3","DOI":"10.1007\/978-3-319-20315-7_3"},{"key":"43_CR20","doi-asserted-by":"crossref","unstructured":"Lindblom, J., Alenljung, B.: The anemone: theoretical foundations for UX evaluation of action and intention recognition in human-robot interaction. Sensors 20(15), 4284 (2020)","DOI":"10.3390\/s20154284"},{"key":"43_CR21","doi-asserted-by":"crossref","unstructured":"Lohse, M.: The role of expectations in HRI. New Frontiers in Human-Robot Interaction, pp. 35\u201356 (2009)","DOI":"10.1075\/ais.2.04loh"},{"key":"43_CR22","unstructured":"Malle, B., Fischer, K., Young, J., Moon, A., Collins, E.: Trust and the discrepancy between expectations and actual capabilities. In: Zhang, D., Wei, B. (eds.) Human-Robot Interaction: Control, Analysis, and Design, chap. 1, pp. 1\u201323. Cambridge Scholars Publishing (2020)"},{"issue":"5","key":"43_CR23","doi-asserted-by":"publisher","first-page":"307","DOI":"10.1089\/cyber.2020.0162","volume":"24","author":"F Manzi","year":"2021","unstructured":"Manzi, F., Massaro, D., Di Lernia, D., Maggioni, M.A., Riva, G., Marchetti, A.: Robots are not all the same. Cyberpsychol. Behav. Soc. Netw. 24(5), 307\u2013314 (2021)","journal-title":"Cyberpsychol. Behav. Soc. Netw."},{"issue":"1","key":"43_CR24","first-page":"107","volume":"10","author":"M Meister","year":"2014","unstructured":"Meister, M.: When is a robot really social? An outline of the robot sociologicus. Sci. Technol. Innov. Stud. 10(1), 107\u2013134 (2014)","journal-title":"Sci. Technol. Innov. Stud."},{"key":"43_CR25","doi-asserted-by":"publisher","unstructured":"Moore, R.K.: Is spoken language all-or-nothing? Implications for future speech-based human-machine interaction. In: Dialogues with Social Robots, pp. 281\u2013291. Springer (2017). https:\/\/doi.org\/10.1007\/978-981-10-2585-3_22","DOI":"10.1007\/978-981-10-2585-3_22"},{"key":"43_CR26","unstructured":"Nomura, T., Kanda, T., Suzuki, T., Kato, K.: Psychology in human-robot communication. In: RO-MAN 2004. 13th IEEE International Workshop on Robot and Human Interactive Communication (IEEE Catalog No. 04TH8759), pp. 35\u201340. IEEE (2004)"},{"key":"43_CR27","doi-asserted-by":"crossref","unstructured":"Nomura, T., Suzuki, T., Kanda, T., Kato, K.: Measurement of anxiety toward robots. In: ROMAN 2006-The 15th IEEE International Symposium on Robot and Human Interactive Communication, pp. 372\u2013377. IEEE (2006)","DOI":"10.1109\/ROMAN.2006.314462"},{"key":"43_CR28","unstructured":"Norman, D.: The Design of Everyday Things. Basic Books, New York (2013)"},{"key":"43_CR29","unstructured":"Olson, J., Roese, N., Zanna, M.: Expectancies, pp. 211\u2013238. Guilford Press (1996)"},{"key":"43_CR30","unstructured":"Roese, N., Sherman, J.: Expectancy. In: Kruglanski, A.W., Higgins, E.T. (eds.) Social Psychology: Handbook of Basic Principles. The Guilford Press, New York (2007)"},{"key":"43_CR31","doi-asserted-by":"publisher","unstructured":"Ros\u00e9n, J.: Expectations in human-robot interaction. In: Neuroergonomics and Cognitive Engineering: Proceedings of the International Conference on Applied Human Factors and Ergonomics, pp. 98\u2013105. Springer (2021). https:\/\/doi.org\/10.1007\/978-3-030-80285-1_12","DOI":"10.1007\/978-3-030-80285-1_12"},{"key":"43_CR32","series-title":"Lecture Notes in Networks and Systems","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1007\/978-3-030-79997-7_11","volume-title":"Advances in Human Factors in Robots, Unmanned Systems and Cybersecurity","author":"J Ros\u00e9n","year":"2021","unstructured":"Ros\u00e9n, J., Lindblom, J., Billing, E.: Reporting of ethical conduct in human-robot interaction research. In: Zallio, M., Raymundo Iba\u00f1ez, C., Hernandez, J.H. (eds.) AHFE 2021. LNNS, vol. 268, pp. 87\u201394. Springer, Cham (2021). https:\/\/doi.org\/10.1007\/978-3-030-79997-7_11"},{"key":"43_CR33","unstructured":"Roto, V., Law, E., Vermeeren, A., Hoonhout, J.: User experience white paper - bringing clarity to the concept of user experience. In: Dagstuhl Seminar on Demarcating user Experience (2011)"},{"key":"43_CR34","doi-asserted-by":"publisher","unstructured":"Sandoval, E., Mubin, O., Obaid, M.: Human robot interaction and fiction. In: International Conference on Social Robotics. pp. 54\u201363. Springer (2014). https:\/\/doi.org\/10.1007\/978-3-319-11973-1_6","DOI":"10.1007\/978-3-319-11973-1_6"},{"key":"43_CR35","doi-asserted-by":"crossref","unstructured":"Schramm, L.T., Dufault, D., Young, J.E.: Warning: this robot is not what it seems! exploring expectation discrepancy resulting from robot design. In: Companion of the 2020 ACM\/IEEE International Conference on Human-Robot Interaction, pp. 439\u2013441 (2020)","DOI":"10.1145\/3371382.3378280"},{"key":"43_CR36","doi-asserted-by":"crossref","unstructured":"Tonkin, M., Vitale, J., Herse, S., Williams, M., Judge, W., Wang, X.: Design methodology for the UX of HRI. In: Proceedings of the 2018 ACM\/IEEE International Conference on Human-Robot Interaction, pp. 407\u2013415 (2018)","DOI":"10.1145\/3171221.3171270"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction. Technological Innovation"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-05409-9_43","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T01:54:38Z","timestamp":1781574878000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-05409-9_43"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031054082","9783031054099"],"references-count":36,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-05409-9_43","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"16 June 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 June 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 July 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2022.hci.international\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}