{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T00:54:20Z","timestamp":1781571260579,"version":"3.54.5"},"publisher-location":"Cham","reference-count":23,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783031058967","type":"print"},{"value":"9783031058974","type":"electronic"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-05897-4_7","type":"book-chapter","created":{"date-parts":[[2022,6,15]],"date-time":"2022-06-15T19:03:42Z","timestamp":1655319822000},"page":"93-107","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Developing Personas in UX Process: A Case Study for a Web-Documentary to Increase Empathy Among Social Groups"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3320-7580","authenticated-orcid":false,"given":"Elis\u00e2ngela","family":"Vilar","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Milena","family":"Monteiro","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9161-5400","authenticated-orcid":false,"given":"S\u00f3nia","family":"Rafael","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3250-8445","authenticated-orcid":false,"given":"Francisco","family":"Rebelo","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0433-6201","authenticated-orcid":false,"given":"Paulo","family":"Noriega","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2022,6,16]]},"reference":[{"key":"7_CR1","unstructured":"Eurostat - European Union: Migration and migrant population statistics - Statistics Explained: Retrieved February 8, 2022, from (n.d.) https:\/\/ec.europa.eu\/eurostat\/statistics-explained\/index.php?title=Migration_and_migrant_population_statistics#Migrant_population:_23_million_non-EU_citizens_living_in_the_EU_on_1_January_2020"},{"issue":"2","key":"7_CR2","doi-asserted-by":"publisher","first-page":"98","DOI":"10.3917\/poeu.060.0098","volume":"60","author":"IP Karolewski","year":"2018","unstructured":"Karolewski, I.P., Benedikter, R.: Europe\u2019s refugee and migrant crisis. Politique Europ\u00e9enne 60(2), 98\u2013132 (2018). https:\/\/doi.org\/10.3917\/poeu.060.0098","journal-title":"Politique Europ\u00e9enne"},{"issue":"4","key":"7_CR3","doi-asserted-by":"publisher","first-page":"729","DOI":"10.1111\/0022-4537.00144","volume":"55","author":"WG Stephan","year":"1999","unstructured":"Stephan, W.G., Finlay, K.: The role of empathy in improving intergroup relations. J. Soc. Issues 55(4), 729\u2013743 (1999). https:\/\/doi.org\/10.1111\/0022-4537.00144","journal-title":"J. Soc. Issues"},{"issue":"100959","key":"7_CR4","doi-asserted-by":"publisher","first-page":"100959","DOI":"10.1016\/j.dr.2021.100959","volume":"60","author":"E Crocetti","year":"2021","unstructured":"Crocetti, E., Albarello, F., Prati, F., Rubini, M.: Development of prejudice against immigrants and ethnic minorities in adolescence: a systematic review with meta-analysis of longitudinal studies. Dev. Rev. 60(100959), 100959 (2021). https:\/\/doi.org\/10.1016\/j.dr.2021.100959","journal-title":"Dev. Rev."},{"key":"7_CR5","doi-asserted-by":"crossref","unstructured":"Brown, R., Zagefka, H.: Ingroup affiliations and prejudice. In: Dovidio, J., Glick, P., Rudman, L. (Eds.), On the Nature of Prejudice: Fifty Years After Allport (2nd ed.). Blackwell, pp. 54-70 (2008)","DOI":"10.1002\/9780470773963.ch4"},{"issue":"2","key":"7_CR6","doi-asserted-by":"publisher","first-page":"149","DOI":"10.1002\/EJSP.2420010202","volume":"1","author":"H Tajfel","year":"1971","unstructured":"Tajfel, H., Billig, M.G., Bundy, R.P., Flament, C.: Social categorization and intergroup behaviour. Eur. J. Soc. Psychol. 1(2), 149\u2013178 (1971). https:\/\/doi.org\/10.1002\/EJSP.2420010202","journal-title":"Eur. J. Soc. Psychol."},{"key":"7_CR7","doi-asserted-by":"publisher","unstructured":"Eisenberg, N., Fabes, R.A.: (1990). Empathy: conceptualization, measurement, and relation to prosocial behavior. Motiv. Emot. 14(2), 131-149 (1990) https:\/\/doi.org\/10.1007\/BF00991640","DOI":"10.1007\/BF00991640"},{"issue":"4","key":"7_CR8","doi-asserted-by":"publisher","first-page":"1053","DOI":"10.1017\/S0954579408000503","volume":"20","author":"J Decety","year":"2008","unstructured":"Decety, J., Meyer, M.: From emotion resonance to empathic understanding: a social developmental neuroscience account. Dev. Psychopathol. 20(4), 1053\u20131080 (2008). https:\/\/doi.org\/10.1017\/S0954579408000503","journal-title":"Dev. Psychopathol."},{"issue":"2","key":"7_CR9","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1023\/B:JADD.0000022607.19833.00","volume":"34","author":"S Baron-Cohen","year":"2004","unstructured":"Baron-Cohen, S., Wheelwright, S.: The empathy quotient: an investigation of adults with asperger syndrome or high functioning autism, and normal sex differences. J. Autism Dev. Disord. 34(2), 163\u2013175 (2004). https:\/\/doi.org\/10.1023\/B:JADD.0000022607.19833.00","journal-title":"J. Autism Dev. Disord."},{"key":"7_CR10","doi-asserted-by":"publisher","first-page":"1146","DOI":"10.1100\/tsw.2006.221","volume":"6","author":"J Decety","year":"2006","unstructured":"Decety, J., Lamm, C.: Human empathy through the lens of social neuroscience. Rev. Article TheScientificWorldJOURNAL 6, 1146\u20131163 (2006). https:\/\/doi.org\/10.1100\/tsw.2006.221","journal-title":"Rev. Article TheScientificWorldJOURNAL"},{"issue":"4","key":"7_CR11","doi-asserted-by":"publisher","first-page":"776","DOI":"10.1037\/\/0022-3514.66.4.776","volume":"66","author":"N Eisenberg","year":"1994","unstructured":"Eisenberg, N., et al.: The relations of emotionality and regulation to dispositional and situational empathy-related responding. J. Pers. Soc. Psychol. 66(4), 776\u2013797 (1994). https:\/\/doi.org\/10.1037\/\/0022-3514.66.4.776","journal-title":"J. Pers. Soc. Psychol."},{"key":"7_CR12","doi-asserted-by":"publisher","unstructured":"Dovidio, J.F., Banfield, J.C.: Prosocial behavior and empathy. Int. Encycl. Soc. Behav. Sci. Second Edition, 216\u2013220 (2015). https:\/\/doi.org\/10.1016\/B978-0-08-097086-8.24024-5","DOI":"10.1016\/B978-0-08-097086-8.24024-5"},{"issue":"2","key":"7_CR13","doi-asserted-by":"publisher","first-page":"83","DOI":"10.1093\/SWR\/35.2.83","volume":"35","author":"KE Gerdes","year":"2011","unstructured":"Gerdes, K.E., Lietz, C.A., Segal, E.A.: Measuring empathy in the 21st century: development of an empathy index rooted in social cognitive neuroscience and social justice. Social Work Res. 35(2), 83\u201393 (2011). https:\/\/doi.org\/10.1093\/SWR\/35.2.83","journal-title":"Social Work Res."},{"issue":"1","key":"7_CR14","doi-asserted-by":"publisher","first-page":"34","DOI":"10.1080\/00140139.2013.861023","volume":"57","author":"W Xu","year":"2014","unstructured":"Xu, W.: Enhanced ergonomics approaches for product design: a user experience ecosystem perspective and case studies. Ergonomics 57(1), 34\u201351 (2014). https:\/\/doi.org\/10.1080\/00140139.2013.861023","journal-title":"Ergonomics"},{"key":"7_CR15","unstructured":"International Organization for Standardization: ISO 9241\u2013210:2019 - Ergonomics of Human-System Interaction \u2014 Part 210: Human-Centred Design for Interactive Systems. International Organization for Standardization. p. 33, (2019). https:\/\/www.iso.org\/standard\/77520.html"},{"key":"7_CR16","unstructured":"Jetter, H.C., Gerken, J.: A Simplified Model of User Experience for Practical Application. In: NordiCHI 2006 Oslo: The 2nd COST294-MAUSE International Open Workshop \u201cUser EXperience\u202f:Towards a Unified View. pp. 106\u2013111, (2007). http:\/\/nbn-resolving.de\/urn:nbn:de:bsz:352-opus-31516"},{"issue":"1","key":"7_CR17","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1080\/15710880412331289917","volume":"1","author":"K Battarbee","year":"2010","unstructured":"Battarbee, K., Koskinen, I.: Co-experience: user experience as interaction. CoDesign 1(1), 5\u201318 (2010). https:\/\/doi.org\/10.1080\/15710880412331289917","journal-title":"CoDesign"},{"key":"7_CR18","unstructured":"Cooper, A.: The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd ed.). Sams. (2004) https:\/\/www.goodreads.com\/book\/show\/44098.The_Inmates_Are_Running_the_Asylum"},{"issue":"1","key":"7_CR19","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4236\/ADR.2019.71001","volume":"7","author":"CH Goh","year":"2018","unstructured":"Goh, C.H., Romainoor, N.H.: User goals, behaviours and attitudes: developing web user personas of art and design students. Art and Design Rev. 7(1), 1\u20139 (2018). https:\/\/doi.org\/10.4236\/ADR.2019.71001","journal-title":"Art and Design Rev."},{"key":"7_CR20","unstructured":"Cooper, A.: Defending Personas. If you love a design tool, set it free | by Alan Cooper | Medium. Medium. (2021) https:\/\/mralancooper.medium.com\/defending-personas-2657fe26dd0f"},{"key":"7_CR21","doi-asserted-by":"publisher","unstructured":"Chapman, C.N., Milham, R.P.: The personas\u2019 new clothes: methodological and practical arguments against a popular method. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 50(5), 634\u2013636, (2006). https:\/\/doi.org\/10.1177\/154193120605000503","DOI":"10.1177\/154193120605000503"},{"key":"7_CR22","unstructured":"Neris Analytics: 16Personalities. Retrieved February 14, 2022 (n.d.) https:\/\/www.16personalities.com\/"},{"key":"7_CR23","unstructured":"Cooper, A., Reimann, R., Cronin, D., Noessel, C.: About Face: The Essentials of Interaction Design (4th ed.). Wiley (2014) https:\/\/www.wiley.com\/en-us\/About+Face%3A+The+Essentials+of+Interaction+Design%2C+4th+Edition-p-9781118766576"}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability: UX Research, Design, and Assessment"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-05897-4_7","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T00:12:49Z","timestamp":1781568769000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-05897-4_7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031058967","9783031058974"],"references-count":23,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-05897-4_7","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"16 June 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 June 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 July 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2022.hci.international\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}