{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T01:53:58Z","timestamp":1781574838566,"version":"3.54.5"},"publisher-location":"Cham","reference-count":43,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783031060496","type":"print"},{"value":"9783031060502","type":"electronic"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-06050-2_20","type":"book-chapter","created":{"date-parts":[[2022,6,15]],"date-time":"2022-06-15T19:03:42Z","timestamp":1655319822000},"page":"265-276","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Going Cashless? How Has COVID-19 Affected the Intention to Use E-wallets?"],"prefix":"10.1007","author":[{"given":"Han Wei","family":"Wong","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2733-9931","authenticated-orcid":false,"given":"Andrei O. J.","family":"Kwok","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2022,6,16]]},"reference":[{"key":"20_CR1","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.106778","volume":"121","author":"S Teng","year":"2021","unstructured":"Teng, S., Khong, K.: Examining actual consumer usage of E-wallet: a case study of big data analytics. Comput. Hum. Behav. 121, 106778 (2021). https:\/\/doi.org\/10.1016\/j.chb.2021.106778","journal-title":"Comput. Hum. Behav."},{"key":"20_CR2","unstructured":"RM50 e-wallet credit to encourage contactless payment | New Straits Times. https:\/\/www.nst.com.my\/news\/nation\/2020\/06\/598242\/rm50-e-wallet-credit-encourage-contactless-payment"},{"key":"20_CR3","doi-asserted-by":"publisher","first-page":"442","DOI":"10.1108\/JMD-04-2017-0144","volume":"37","author":"R Bagla","year":"2018","unstructured":"Bagla, R., Sancheti, V.: Gaps in customer satisfaction with digital wallets: challenge for sustainability. J. Manage. Dev. 37, 442\u2013451 (2018). https:\/\/doi.org\/10.1108\/JMD-04-2017-0144","journal-title":"J. Manage. Dev."},{"key":"20_CR4","doi-asserted-by":"publisher","first-page":"220","DOI":"10.1108\/imds-03-2013-0137","volume":"114","author":"F Jos\u00e9 Li\u00e9bana-Cabanillas","year":"2014","unstructured":"Jos\u00e9 Li\u00e9bana-Cabanillas, F., S\u00e1nchez-Fern\u00e1ndez, J., Mu\u00f1oz-Leiva, F.: Role of gender on acceptance of mobile payment. Ind. Manage. Data Syst. 114, 220\u2013240 (2014). https:\/\/doi.org\/10.1108\/imds-03-2013-0137","journal-title":"Ind. Manage. Data Syst."},{"key":"20_CR5","doi-asserted-by":"publisher","first-page":"145","DOI":"10.1057\/fsm.2015.5","volume":"20","author":"A Alalwan","year":"2015","unstructured":"Alalwan, A., Dwivedi, Y., Rana, N., Lal, B., Williams, M.: Consumer adoption of Internet banking in Jordan: examining the role of hedonic motivation, habit, self-efficacy and trust. J. Finan. Serv. Mark. 20, 145\u2013157 (2015)","journal-title":"J. Finan. Serv. Mark."},{"key":"20_CR6","doi-asserted-by":"publisher","first-page":"358","DOI":"10.1111\/fcsr.12069","volume":"42","author":"J Garrett","year":"2014","unstructured":"Garrett, J., Rodermund, R., Anderson, N., Berkowitz, S., Robb, C.: Adoption of mobile payment technology by consumers. Fam. Consum. Sci. Res. J. 42, 358\u2013368 (2014)","journal-title":"Fam. Consum. Sci. Res. J."},{"key":"20_CR7","doi-asserted-by":"publisher","first-page":"1213","DOI":"10.1108\/IJBM-05-2017-0080","volume":"36","author":"R Ramadan","year":"2018","unstructured":"Ramadan, R., Aita, J.: A model of mobile payment usage among Arab consumers. Int. J. Bank Mark. 36, 1213\u20131234 (2018). https:\/\/doi.org\/10.1108\/IJBM-05-2017-0080","journal-title":"Int. J. Bank Mark."},{"key":"20_CR8","doi-asserted-by":"publisher","first-page":"936","DOI":"10.1108\/IMDS-02-2014-0068","volume":"114","author":"T Zhou","year":"2014","unstructured":"Zhou, T.: Understanding the determinants of mobile payment continuance usage. Ind. Manage. Data Syst. 114, 936\u2013948 (2014). https:\/\/doi.org\/10.1108\/IMDS-02-2014-0068","journal-title":"Ind. Manage. Data Syst."},{"key":"20_CR9","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"F Davis","year":"1989","unstructured":"Davis, F.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart. 13, 319 (1989). https:\/\/doi.org\/10.2307\/249008","journal-title":"MIS Quart."},{"key":"20_CR10","doi-asserted-by":"publisher","first-page":"982","DOI":"10.1287\/mnsc.35.8.982","volume":"35","author":"F Davis","year":"1989","unstructured":"Davis, F., Bagozzi, R., Warshaw, P.: User Acceptance of computer technology: a comparison of two theoretical models. Manage. Sci. 35, 982\u20131003 (1989). https:\/\/doi.org\/10.1287\/mnsc.35.8.982","journal-title":"Manage. Sci."},{"key":"20_CR11","doi-asserted-by":"publisher","first-page":"310","DOI":"10.1016\/j.chb.2009.10.013","volume":"26","author":"C Kim","year":"2010","unstructured":"Kim, C., Mirusmonov, M., Lee, I.: An empirical examination of factors influencing the intention to use mobile payment. Comput. Hum. Behav. 26, 310\u2013322 (2010). https:\/\/doi.org\/10.1016\/j.chb.2009.10.013","journal-title":"Comput. Hum. Behav."},{"key":"20_CR12","doi-asserted-by":"publisher","first-page":"2512","DOI":"10.1016\/j.chb.2013.06.002","volume":"29","author":"J Joo","year":"2013","unstructured":"Joo, J., Sang, Y.: Exploring Koreans\u2019 smartphone usage: an integrated model of the technology acceptance model and uses and gratifications theory. Comput. Hum. Behav. 29, 2512\u20132518 (2013). https:\/\/doi.org\/10.1016\/j.chb.2013.06.002","journal-title":"Comput. Hum. Behav."},{"key":"20_CR13","doi-asserted-by":"publisher","first-page":"992","DOI":"10.1080\/0144929X.2015.1039061","volume":"34","author":"L Baker-Eveleth","year":"2015","unstructured":"Baker-Eveleth, L., Stone, R.: Usability, expectation, confirmation, and continuance intentions to use electronic textbooks. Behav. Infor. Technol. 34, 992\u20131004 (2015). https:\/\/doi.org\/10.1080\/0144929X.2015.1039061","journal-title":"Behav. Infor. Technol."},{"key":"20_CR14","doi-asserted-by":"publisher","first-page":"1043","DOI":"10.1016\/j.im.2014.07.004","volume":"51","author":"H Li","year":"2014","unstructured":"Li, H., Liu, Y.: Understanding post-adoption behaviors of e-service users in the context of online travel services. Inform. Manage. 51, 1043\u20131052 (2014). https:\/\/doi.org\/10.1016\/j.im.2014.07.004","journal-title":"Inform. Manage."},{"key":"20_CR15","doi-asserted-by":"publisher","first-page":"88","DOI":"10.1016\/j.compedu.2011.07.008","volume":"58","author":"W Lin","year":"2012","unstructured":"Lin, W., Wang, C.: Antecedences to continued intentions of adopting e-learning system in blended learning instruction: a contingency framework based on models of information system success and task-technology fit. Comput. Educ. 58, 88\u201399 (2012). https:\/\/doi.org\/10.1016\/j.compedu.2011.07.008","journal-title":"Comput. Educ."},{"issue":"3","key":"20_CR16","doi-asserted-by":"publisher","first-page":"575","DOI":"10.1007\/s10660-019-09349-4","volume":"19","author":"Z Liu","year":"2019","unstructured":"Liu, Z., Ben, S., Zhang, R.: Factors affecting consumers\u2019 mobile payment behavior: a meta-analysis. Electron. Commer. Res. 19(3), 575\u2013601 (2019). https:\/\/doi.org\/10.1007\/s10660-019-09349-4","journal-title":"Electron. Commer. Res."},{"key":"20_CR17","doi-asserted-by":"publisher","first-page":"1232","DOI":"10.1016\/j.chb.2004.12.002","volume":"23","author":"K Amoako-Gyampah","year":"2007","unstructured":"Amoako-Gyampah, K.: Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation. Comput. Hum. Behav. 23, 1232\u20131248 (2007). https:\/\/doi.org\/10.1016\/j.chb.2004.12.002","journal-title":"Comput. Hum. Behav."},{"key":"20_CR18","doi-asserted-by":"publisher","first-page":"264","DOI":"10.1016\/j.jrurstud.2020.04.028","volume":"76","author":"F Caffaro","year":"2020","unstructured":"Caffaro, F., Micheletti Cremasco, M., Roccato, M., Cavallo, E.: Drivers of farmers\u2019 intention to adopt technological innovations in Italy: the role of information sources, perceived usefulness, and perceived ease of use. J. Rural Stud. 76, 264\u2013271 (2020). https:\/\/doi.org\/10.1016\/j.jrurstud.2020.04.028","journal-title":"J. Rural Stud."},{"key":"20_CR19","doi-asserted-by":"publisher","first-page":"319","DOI":"10.1016\/j.chb.2010.08.010","volume":"27","author":"J Ortega Egea","year":"2011","unstructured":"Ortega Egea, J., Rom\u00e1n Gonz\u00e1lez, M.: Explaining physicians\u2019 acceptance of EHCR systems: An extension of TAM with trust and risk factors. Comput. Hum. Behav. 27, 319\u2013332 (2011). https:\/\/doi.org\/10.1016\/j.chb.2010.08.010","journal-title":"Comput. Hum. Behav."},{"key":"20_CR20","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/1985347.1985353","volume":"2","author":"D Mcknight","year":"2011","unstructured":"Mcknight, D., Carter, M., Thatcher, J., Clay, P.: Trust in a specific technology. ACM Trans. Manag. Inf. Syst. 2, 1\u201325 (2011). https:\/\/doi.org\/10.1145\/1985347.1985353","journal-title":"ACM Trans. Manag. Inf. Syst."},{"key":"20_CR21","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1155\/2020\/3051283","volume":"2020","author":"C Yang","year":"2020","unstructured":"Yang, C., et al.: Analyzing drivers\u2019 intention to accept parking app by structural equation Model. J. Adv. Transport. 2020, 1\u201311 (2020). https:\/\/doi.org\/10.1155\/2020\/3051283","journal-title":"J. Adv. Transport."},{"key":"20_CR22","doi-asserted-by":"publisher","first-page":"393","DOI":"10.1016\/j.im.2011.09.006","volume":"48","author":"Y Lu","year":"2011","unstructured":"Lu, Y., Yang, S., Chau, P., Cao, Y.: Dynamics between the trust transfer process and intention to use mobile payment services: a cross-environment perspective. Inform. Manage. 48, 393\u2013403 (2011). https:\/\/doi.org\/10.1016\/j.im.2011.09.006","journal-title":"Inform. Manage."},{"key":"20_CR23","doi-asserted-by":"publisher","first-page":"80","DOI":"10.1145\/299157.299175","volume":"42","author":"D Hoffman","year":"1999","unstructured":"Hoffman, D., Novak, T., Peralta, M.: Building consumer trust online. Commun. ACM. 42, 80\u201385 (1999). https:\/\/doi.org\/10.1145\/299157.299175","journal-title":"Commun. ACM."},{"key":"20_CR24","doi-asserted-by":"publisher","first-page":"936","DOI":"10.1108\/03090561111119921","volume":"45","author":"E Becerra","year":"2011","unstructured":"Becerra, E., Korgaonkar, P.: Effects of trust beliefs on consumers\u2019 online intentions. Eur. J. Marketing. 45, 936\u2013962 (2011). https:\/\/doi.org\/10.1108\/03090561111119921","journal-title":"Eur. J. Marketing."},{"key":"20_CR25","doi-asserted-by":"publisher","DOI":"10.5772\/intechopen.70284","author":"F Li\u00e9bana-Cabanillas","year":"2017","unstructured":"Li\u00e9bana-Cabanillas, F., Leiva, F., Fern\u00e1ndez, J.: Examining merchants\u2019 refusal to adopt mobile payment systems in Spain. Smartphones Appl. Res. Persp. (2017). https:\/\/doi.org\/10.5772\/intechopen.70284","journal-title":"Smartphones Appl. Res. Persp."},{"key":"20_CR26","doi-asserted-by":"publisher","first-page":"249","DOI":"10.2217\/fmb.13.161","volume":"9","author":"E Angelakis","year":"2014","unstructured":"Angelakis, E., et al.: Paper money and coins as potential vectors of transmissible disease. Future Microbiol. 9, 249\u2013261 (2014). https:\/\/doi.org\/10.2217\/fmb.13.161","journal-title":"Future Microbiol."},{"key":"20_CR27","doi-asserted-by":"publisher","first-page":"3002","DOI":"10.1128\/AEM.00076-08","volume":"74","author":"Y Thomas","year":"2008","unstructured":"Thomas, Y., et al.: Survival of influenza virus on banknotes. Appl. Environ. Microbiol. 74, 3002\u20133007 (2008). https:\/\/doi.org\/10.1128\/AEM.00076-08","journal-title":"Appl. Environ. Microbiol."},{"key":"20_CR28","doi-asserted-by":"publisher","first-page":"428","DOI":"10.1080\/19368623.2019.1653807","volume":"29","author":"G Assaker","year":"2019","unstructured":"Assaker, G.: Age and gender differences in online travel reviews and user-generated-content (UGC) adoption: extending the technology acceptance model (TAM) with credibility theory. J. Hosp. Market. Manag. 29, 428\u2013449 (2019). https:\/\/doi.org\/10.1080\/19368623.2019.1653807","journal-title":"J. Hosp. Market. Manag."},{"key":"20_CR29","doi-asserted-by":"publisher","first-page":"79","DOI":"10.1016\/j.techsoc.2018.01.003","volume":"53","author":"T Natarajan","year":"2018","unstructured":"Natarajan, T., Balasubramanian, S., Kasilingam, D.: The moderating role of device type and age of users on the intention to use mobile shopping applications. Technol. Soc. 53, 79\u201390 (2018). https:\/\/doi.org\/10.1016\/j.techsoc.2018.01.003","journal-title":"Technol. Soc."},{"key":"20_CR30","doi-asserted-by":"publisher","first-page":"396","DOI":"10.9734\/BJAST\/2015\/14975","volume":"7","author":"A Joshi","year":"2015","unstructured":"Joshi, A., Kale, S., Chandel, S., Pal, D.: Likert Scale: explored and explained. British J. Appl. Sci. Technol. 7, 396\u2013403 (2015)","journal-title":"British J. Appl. Sci. Technol."},{"key":"20_CR31","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1007\/bf02893933","volume":"24","author":"P Dabholkar","year":"1996","unstructured":"Dabholkar, P., Thorpe, D., Rentz, J.: A measure of service quality for retail stores: scale development and validation. J. Acad. Market. Sci. 24, 3\u201316 (1996). https:\/\/doi.org\/10.1007\/bf02893933","journal-title":"J. Acad. Market. Sci."},{"key":"20_CR32","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0017713","volume":"6","author":"Q Liao","year":"2011","unstructured":"Liao, Q., Cowling, B., Lam, W., Fielding, R.: Factors Affecting intention to receive and self-reported receipt of 2009 pandemic (H1N1) vaccine in Hong Kong: a longitudinal study. PLoS ONE 6, e17713 (2011). https:\/\/doi.org\/10.1371\/journal.pone.0017713","journal-title":"PLoS ONE"},{"key":"20_CR33","doi-asserted-by":"publisher","first-page":"32","DOI":"10.1016\/j.compedu.2014.12.014","volume":"83","author":"M Merhi","year":"2015","unstructured":"Merhi, M.: Factors influencing higher education students to adopt podcast: an empirical study. Comput. Educ. 83, 32\u201343 (2015). https:\/\/doi.org\/10.1016\/j.compedu.2014.12.014","journal-title":"Comput. Educ."},{"key":"20_CR34","unstructured":"Hayes, A.: Introduction to Mediation, Moderation, and Conditional Process Analysis, 2nd edn. Guilford Publications (2017)"},{"key":"20_CR35","unstructured":"Hair, J., Anderson, R., Babin, B., Black, W.: Multivariate Data Analysis. Cengage, Australia (2019)"},{"key":"20_CR36","doi-asserted-by":"publisher","first-page":"546","DOI":"10.17705\/1jais.00302","volume":"13","author":"N Kock","year":"2012","unstructured":"Kock, N., Lynn, G.: Lateral collinearity and misleading results in variance-based SEM: an illustration and recommendations. J. Assoc. Inf. Syst. 13, 546\u2013580 (2012). https:\/\/doi.org\/10.17705\/1jais.00302","journal-title":"J. Assoc. Inf. Syst."},{"key":"20_CR37","doi-asserted-by":"publisher","unstructured":"Chandra, S., Srivastava, S., Theng, Y.: Evaluating the role of trust in consumer adoption of mobile payment systems: an empirical analysis. Commun. Assoc. Inf. Syst. 27 (2010). https:\/\/doi.org\/10.17705\/1cais.02729","DOI":"10.17705\/1cais.02729"},{"key":"20_CR38","doi-asserted-by":"publisher","first-page":"363","DOI":"10.1108\/18347641211272740","volume":"20","author":"R Greenberg","year":"2012","unstructured":"Greenberg, R., Li, W., Wong-On-Wing, B.: The effect of trust in system reliability on the intention to adopt online accounting systems. Int. J. Account. Inf. Manag. 20, 363\u2013376 (2012). https:\/\/doi.org\/10.1108\/18347641211272740","journal-title":"Int. J. Account. Inf. Manag."},{"key":"20_CR39","doi-asserted-by":"publisher","first-page":"971","DOI":"10.1007\/s10796-011-9308-y","volume":"14","author":"H Zo","year":"2011","unstructured":"Zo, H., Nazareth, D., Jain, H.: End-to-end reliability of service oriented applications. Inform. Syst. Front. 14, 971\u2013986 (2011). https:\/\/doi.org\/10.1007\/s10796-011-9308-y","journal-title":"Inform. Syst. Front."},{"key":"20_CR40","doi-asserted-by":"publisher","first-page":"303","DOI":"10.1007\/s11135-006-9047-1","volume":"42","author":"M Tsai","year":"2006","unstructured":"Tsai, M., Wu, H., Liang, W.: Fuzzy decision making for market positioning and developing strategy for improving service quality in department stores. Qual. Quant. 42, 303\u2013319 (2006). https:\/\/doi.org\/10.1007\/s11135-006-9047-1","journal-title":"Qual. Quant."},{"key":"20_CR41","doi-asserted-by":"publisher","first-page":"42","DOI":"10.1108\/08876041011017880","volume":"24","author":"V Chau","year":"2010","unstructured":"Chau, V., Ngai, L.: The youth market for internet banking services: perceptions, attitude and behaviour. J. Serv. Mark. 24, 42\u201360 (2010). https:\/\/doi.org\/10.1108\/08876041011017880","journal-title":"J. Serv. Mark."},{"key":"20_CR42","doi-asserted-by":"publisher","first-page":"584","DOI":"10.1016\/j.joen.2020.03.008","volume":"46","author":"A Ather","year":"2020","unstructured":"Ather, A., Patel, B., Ruparel, N., Diogenes, A., Hargreaves, K.: Coronavirus disease 19 (COVID-19): implications for clinical dental care. J. Endodont. 46, 584\u2013595 (2020). https:\/\/doi.org\/10.1016\/j.joen.2020.03.008","journal-title":"J. Endodont."},{"key":"20_CR43","doi-asserted-by":"publisher","first-page":"6","DOI":"10.1108\/JEIM-04-2012-0011","volume":"27","author":"R Rauniar","year":"2014","unstructured":"Rauniar, R., Rawski, G., Yang, J., Johnson, B.: Technology acceptance model (TAM) and social media usage: an empirical study on Facebook. J. Enterp. Inf. Manag. 27, 6\u201330 (2014). https:\/\/doi.org\/10.1108\/JEIM-04-2012-0011","journal-title":"J. Enterp. Inf. Manag."}],"container-title":["Lecture Notes in Computer Science","Cross-Cultural Design. Applications in Business, Communication, Health, Well-being, and Inclusiveness"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-06050-2_20","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,6,16]],"date-time":"2026-06-16T01:29:29Z","timestamp":1781573369000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-06050-2_20"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031060496","9783031060502"],"references-count":43,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-06050-2_20","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"16 June 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 June 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 July 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2022.hci.international\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"This content has been made available to all.","name":"free","label":"Free to read"}]}}