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However, these processes are often challenging, as refugees struggle to understand them, lack instructions for managing paperwork, and do not possess the required language skills. Prior research emphasizes the role of information and communication technologies to simplify and enable refugee-friendly administrative processes. However, recent research and existing applications mainly focus on information retrieval and do not offer assistance for understanding official letters, completing administrative forms, and managing corresponding documents. Furthermore, refugees are often reluctant to use existing applications as they do not trust their host country\u2019s governments and public authorities. In this research, we aim to address this functional and trust gap. We follow a design science research approach to develop a design for a refugee-centric and trustworthy mobile application that assists refugees along administrative processes. 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