{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,25]],"date-time":"2025-03-25T18:17:38Z","timestamp":1742926658275,"version":"3.40.3"},"publisher-location":"Cham","reference-count":10,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783031114311"},{"type":"electronic","value":"9783031114328"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2022,7,27]],"date-time":"2022-07-27T00:00:00Z","timestamp":1658880000000},"content-version":"vor","delay-in-days":207,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>At Public Service Broadcaster SVT in Sweden, background music and sounds in programs have for many years been one of the most common complaints from the viewers. The most sensitive group are people with hearing disabilities, but many others also find background sounds annoying. To address this problem SVT has added Enhanced Speech, a feature with lower background noise, to a number of TV programs in VOD service SVT Play. As a result, when the number of programs with the Enhanced Speech feature increased, the level of audio complaints to customer service decreased. The Enhanced Speech feature got the rating 8.3\/10 in a survey with 86 participants. The rating for possible future usage was 9.0\/10. In this article we describe this feature\u2019s design and development process, as well as its technical specification, limitations and future development opportunities.<\/jats:p>","DOI":"10.1007\/978-3-031-11432-8_28","type":"book-chapter","created":{"date-parts":[[2022,7,27]],"date-time":"2022-07-27T13:18:01Z","timestamp":1658927881000},"page":"277-285","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Deploying Enhanced Speech Feature Decreased Audio Complaints at\u00a0SVT Play VOD Service"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5878-1020","authenticated-orcid":false,"given":"Annika","family":"Bidner","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8028-9788","authenticated-orcid":false,"given":"Julia","family":"Lindberg","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9800-9318","authenticated-orcid":false,"given":"Olof","family":"Lindman","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9005-0348","authenticated-orcid":false,"given":"Kinga","family":"Skorupska","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,7,27]]},"reference":[{"key":"28_CR1","unstructured":"Predicting impact of dialog enhancement on large audiences. https:\/\/dolby.io\/blog\/dialog-enhancement-on-large-audiences"},{"key":"28_CR2","unstructured":"Broadcasting license for Swedish television 2020\u20132025 (2019). https:\/\/www.mprt.se\/globalassets\/dokument\/sandningstillstand\/public-service\/sandningstillstand-svt-2020-2025.pdf"},{"key":"28_CR3","unstructured":"Casualty, loud and clear - our accessible and enhanced audio trial - BBC R &D, August 2019. https:\/\/www.bbc.co.uk\/rd\/blog\/2019-08-casualty-tv-drama-audio-mix-speech-hearing"},{"key":"28_CR4","unstructured":"The Swedish association of hard of hearing people: hearing loss in numbers (2020). https:\/\/hrf.se\/app\/uploads\/sites\/13\/2020\/12\/Statisik-2020-HRF-och-SCB-Horselbron-och-forskning.pdf"},{"key":"28_CR5","unstructured":"Speech intelligibility for broadcasting - Fraunhofer IDMT, July 2021. https:\/\/www.idmt.fraunhofer.de\/en\/institute\/projects-products\/projects\/SI4B.html"},{"key":"28_CR6","unstructured":"Fors, S.: The attitudes of Swedish viewers regarding the quality of translation in audiovisual media. Ph.D. thesis (2012)"},{"key":"28_CR7","unstructured":"Hoffman, R.: What is the function of film music? January 2020. https:\/\/www.robin-hoffmann.com\/tutorials\/what-is-the-function-of-film-music"},{"key":"28_CR8","unstructured":"Shirley, B., Ward, L.: Intelligibility versus comprehension: understanding quality of accessible next-generation audio broadcast. Univers. Access Inf. Soc. 20, 691\u2013699 (2021)"},{"issue":"2","key":"28_CR9","doi-asserted-by":"publisher","first-page":"183","DOI":"10.3766\/jaaa.26.2.7","volume":"26","author":"K Smeds","year":"2015","unstructured":"Smeds, K., Wolters, F., Rung, M.: Estimation of signal-to-noise ratios in realistic sound scenarios. J. Am. Acad. Audiol. 26(2), 183\u2013196 (2015)","journal-title":"J. Am. Acad. Audiol."},{"key":"28_CR10","unstructured":"Ward, L., Paradis, M., Shirley, B., Russon, L., Moore, R., Davies, R.: Casualty accessible and enhanced (A &E) audio: trialling object-based accessible TV audio. AES Convention: 147 (2019)"}],"container-title":["Lecture Notes in Networks and Systems","Digital Interaction and Machine Intelligence"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-11432-8_28","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,7,27]],"date-time":"2022-07-27T13:21:15Z","timestamp":1658928075000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-11432-8_28"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031114311","9783031114328"],"references-count":10,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-11432-8_28","relation":{},"ISSN":["2367-3370","2367-3389"],"issn-type":[{"type":"print","value":"2367-3370"},{"type":"electronic","value":"2367-3389"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"27 July 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"MIDI","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Conference on Multimedia, Interaction, Design and Innovation","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2021","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9 December 2021","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"10 December 2021","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"midi2021","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/midi2021.opi.org.pl\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}