{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T06:57:12Z","timestamp":1743145032150,"version":"3.40.3"},"publisher-location":"Cham","reference-count":46,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783031123818"},{"type":"electronic","value":"9783031123825"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-12382-5_15","type":"book-chapter","created":{"date-parts":[[2023,2,8]],"date-time":"2023-02-08T10:50:27Z","timestamp":1675853427000},"page":"283-304","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["The Impact of Social Media Usage on Customer Decision Making-Process in Holiday Travel Planning Context, Applied Study Among Petra Visitors"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4765-7459","authenticated-orcid":false,"given":"Bahaa Mohammad","family":"Alhamad","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4821-895X","authenticated-orcid":false,"given":"Naseem Mohammad","family":"Twaissi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0024-6604","authenticated-orcid":false,"given":"Zaid Ahmad","family":"Alabaddi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9070-3732","authenticated-orcid":false,"given":"Ra\u2019ed","family":"Masa\u2019deh","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2023,2,9]]},"reference":[{"key":"15_CR1","unstructured":"Abd Al-samee, M. (2012). Role of social media sites in marketing Egypt as an international touristic destination, Ministry of Tourism. Ministry of Tourism Contest for the Year 2012."},{"key":"15_CR2","doi-asserted-by":"publisher","DOI":"10.1080\/13527266.2020.1728565","author":"HM Abu Zayyad","year":"2020","unstructured":"Abu Zayyad, H. M., Obeidat, Z. M., Alshurideh, M. T., Abuhashesh, M., & Maqableh, M. (2020). Corporate social responsibility and patronage intentions: The mediating effect of brand credibility. Journal of Marketing Communications. https:\/\/doi.org\/10.1080\/13527266.2020.1728565","journal-title":"Journal of Marketing Communications"},{"key":"15_CR3","doi-asserted-by":"publisher","unstructured":"Abuhashesh, M., Al-Khasawneh, M., & Al-Dmour, R. (2019). The impact of Facebook on Jordanian consumers\u2019 decision process in the hotel selection. IBIMA Business Review, 2019. https:\/\/doi.org\/10.5171\/2019.928418.","DOI":"10.5171\/2019.928418"},{"key":"15_CR4","doi-asserted-by":"crossref","unstructured":"Aljumah, A., Nuseir, M. T., & Alshurideh, M. T. (2021). The impact of social media marketing communications on consumer response during the COVID-19: Does the brand equity of a university matter. In The Effect of Coronavirus Disease (COVID-19) on Business Intelligence (pp. 367\u2013384).","DOI":"10.1007\/978-3-030-67151-8_21"},{"issue":"3","key":"15_CR5","doi-asserted-by":"publisher","first-page":"197","DOI":"10.5267\/j.ijdns.2021.6.013","volume":"5","author":"R Al-Maroof","year":"2021","unstructured":"Al-Maroof, R., Ayoubi, K., Alhumaid, K., Aburayya, A., Alshurideh, M., Alfaisal, R., & Salloum, S. (2021). The acceptance of social media video for knowledge acquisition, sharing and application: A comparative study among YouYube users and TikTokusers\u2019 for medical purposes. International Journal of Data and Network Science, 5(3), 197\u2013214.","journal-title":"International Journal of Data and Network Science"},{"issue":"2","key":"15_CR6","doi-asserted-by":"publisher","first-page":"196","DOI":"10.1108\/JMD-02-2019-0062","volume":"39","author":"A Alrowwad","year":"2020","unstructured":"Alrowwad, A., Abualoush, S. H., & Masa\u2019deh, R. (2020). Innovation and intellectual capital as intermediary variables among transformational leadership, transactional leadership, and organizational performance. Journal of Management Development, 39(2), 196\u2013222. https:\/\/doi.org\/10.1108\/JMD-02-2019-0062","journal-title":"Journal of Management Development"},{"key":"15_CR7","doi-asserted-by":"crossref","unstructured":"Alshurideh, M., Salloum, S. A., Al Kurdi, B., & Al-Emran, M. (2019). Factors affecting the social networks acceptance: an empirical study using PLS-SEM approach. In Proceedings of the 2019 8th international conference on software and computer applications (pp. 414\u2013418).","DOI":"10.1145\/3316615.3316720"},{"issue":"3","key":"15_CR8","first-page":"1","volume":"10","author":"M Alwan","year":"2022","unstructured":"Alwan, M., & Alshurideh, M. (2022). The effect of digital marketing on purchase intention: Moderating effect of brand equity. International Journal of Data and Network Science, 10(3), 1\u201312.","journal-title":"International Journal of Data and Network Science"},{"issue":"6","key":"15_CR9","first-page":"141","volume":"5","author":"G Basil","year":"2013","unstructured":"Basil, G., Etuk, E., & Ebitu, E. T. (2013). The marketing mix element as determinants of consumer\u2019s choice of made-in-Nigeria shoes in Cross River state. European Journal of Business and Management, 5(6), 141\u2013147.","journal-title":"European Journal of Business and Management"},{"key":"15_CR11","first-page":"53","volume":"41","author":"W Chen","year":"2017","unstructured":"Chen, W., & Tabari, S. (2017). A study of negative customer online reviews and managerial responses on social media\u2014Case study of the Marriott hotel group in Beijing. Journal of Marketing and Consumer Research, 41, 53\u201364.","journal-title":"Journal of Marketing and Consumer Research"},{"key":"15_CR12","volume-title":"Statistics without Math\u2019s for psychology using SPSS for windows","author":"C Dancey","year":"2004","unstructured":"Dancey, C., & Reidy, J. (2004). Statistics without Math\u2019s for psychology using SPSS for windows. Prentice Hall."},{"issue":"7","key":"15_CR13","first-page":"193","volume":"7","author":"N Dwityas","year":"2017","unstructured":"Dwityas, N., & Briandana, B. (2017). Social media in travel decision making process. International Journal of Humanities and Social Science, 7(7), 193\u2013201.","journal-title":"International Journal of Humanities and Social Science"},{"key":"15_CR14","unstructured":"Ebizmba.com. (2020). Top 15 Most Popular Social Networking Sites | Feb 2020. http:\/\/www.ebizmba.com\/articles\/social-networking-websites. Accessed 26 Feb 2020."},{"key":"15_CR15","unstructured":"Facebook. (2019). Statistics. https:\/\/www.about.fb.com\/company-info\/. Accessed 16 Dec 2019."},{"issue":"4","key":"15_CR16","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/ijom.2011100101","volume":"1","author":"J Fotis","year":"2011","unstructured":"Fotis, J., Buhalis, D., & Rossides, N. (2011). Social media impact on holiday travel planning. International Journal of Online Marketing, 1(4), 1\u201319.","journal-title":"International Journal of Online Marketing"},{"key":"15_CR17","unstructured":"Fotis, J. (2015). The use social media and its impacts on consumer behavior: The context of holiday travel. Bournemouth University. Unpublished Doctoral Thesis."},{"key":"15_CR18","unstructured":"Hawkins, D., & Mothersbaugh, D. (2010). Consumer behavior: Building marketing strategy, 11th edn. McGraw-Hill International Edition."},{"key":"15_CR19","unstructured":"Hunaiti, Z., Mansour, M., & Al-Nawafleh, A. (2009). Electronic commerce adoption barriers in small and medium-sized enterprises (SMEs) in developing countries: the case of Libya. In Innovation and knowledge management in twin track economies challenges and solutions\u2014Proceedings of the 11th international business information management association conference, IBIMA 2009, 1\u20133 (pp. 1375\u20131383)."},{"key":"15_CR20","doi-asserted-by":"crossref","unstructured":"Khasawneh, M. A., Abuhashesh, M., Ahmad, A., Alshurideh, M. T., & Masa\u2019deh, R. (2021b). Determinants of e-word of mouth on social media during COVID-19 outbreaks: An empirical study. In The Effect of Coronavirus Disease (COVID-19) on Business Intelligence (pp. 347\u2013366). Cham: Springer.","DOI":"10.1007\/978-3-030-67151-8_20"},{"key":"15_CR21","doi-asserted-by":"crossref","unstructured":"Khasawneh, M. A., Abuhashesh, M., Ahmad, A., Masa\u2019deh, R., & Alshurideh, M. T. (2021a). Customers online engagement with social media influencers\u2019 content related to COVID 19. In The Effect of Coronavirus Disease (COVID-19) on Business Intelligence (pp. 385\u2013404). Cham: Springer.","DOI":"10.1007\/978-3-030-67151-8_22"},{"key":"15_CR22","volume-title":"Marketing management","author":"P Kotler","year":"2012","unstructured":"Kotler, P., & Keller, K. L. (2012). Marketing management (14th ed.). Pearson Education Inc.","edition":"14"},{"key":"15_CR23","volume-title":"Principle of marketing, 4th ed","author":"P Kotler","year":"2005","unstructured":"Kotler, P., Wong, V., Saunder, J., & Armstrong, G. (2005). Principle of marketing, 4th ed (European). Pearson Education Inc.","edition":"European"},{"key":"15_CR24","doi-asserted-by":"crossref","unstructured":"Kurdi, B. A., Alshurideh, M., Nuseir, M., Aburayya, A., &Salloum, S. A. (2021, March). The effects of subjective norm on the intention to use social media networks: an exploratory study using PLS-SEM and machine learning approach. In International Conference on Advanced Machine Learning Technologies and Applications (pp. 581\u2013592). Cham: Springer.","DOI":"10.1007\/978-3-030-69717-4_55"},{"issue":"2","key":"15_CR25","first-page":"1","volume":"10","author":"K Lee","year":"2022","unstructured":"Lee, K., Azmi, N., Hanaysha, J., Alshurideh, M., & Alzoubi, H. (2022a). The effect of digital supply chain on organizational performance: An empirical study in Malaysia manufacturing industry. Uncertain Supply Chain Management, 10(2), 1\u201316.","journal-title":"Uncertain Supply Chain Management"},{"issue":"2","key":"15_CR26","first-page":"1","volume":"10","author":"K Lee","year":"2022","unstructured":"Lee, K., Ramiz, P., Hanaysha, J., Alzoubi, H., & Alshurideh, M. (2022b). Investigating the impact of benefits and challenges of IOT adoption on supply chain performance and organizational performance: An empirical study in Malaysia. Uncertain Supply Chain Management, 10(2), 1\u201314.","journal-title":"Uncertain Supply Chain Management"},{"key":"15_CR27","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1007\/978-3-319-21990-5","volume-title":"Social media management","author":"A Looy","year":"2016","unstructured":"Looy, A. (2016). Social media management (pp. 7\u20139). Springer International Publishing Switzerland."},{"key":"15_CR28","unstructured":"Malhotra, N. K. (2004). Marketing research: An applied orientation, 4th edn. New Jersey: Prenticall-Hall."},{"issue":"1","key":"15_CR29","doi-asserted-by":"publisher","first-page":"32","DOI":"10.1108\/JHTT-02-2017-0010","volume":"9","author":"Masa\u2019deh, R., Alananzeh, O., Tarhin","year":"2018","unstructured":"Masa\u2019deh, R., Alananzeh, O., Tarhini, A., & Algudah, O. (2018). The effect of promotional mix on hotel performance during the political crisis in the Middle East. Journal of Hospitality and Tourism Technology, 9(1), 32\u201347. https:\/\/doi.org\/10.1108\/JHTT-02-2017-0010","journal-title":"Journal of Hospitality and Tourism Technology"},{"issue":"4","key":"15_CR30","first-page":"2321","volume":"10","author":"MT Masa'deh","year":"2013","unstructured":"Masa\u2019deh, M. T., & R., Shannak, R.O., & Mohammad Maqableh, M. (2013). A structural equation modeling approach for determining antecedents and outcomes of students\u2019 attitude toward mobile commerce adoption. Life Science Journal, 10(4), 2321\u20132333.","journal-title":"Life Science Journal"},{"key":"15_CR31","unstructured":"Nairoukh. (2018). International indicators: Jordan Retreating on the Smart Tourism Index. http:\/\/www.alsaa.net\/article-62318. Accessed 18 Dec 2019."},{"issue":"3","key":"15_CR32","doi-asserted-by":"publisher","first-page":"386","DOI":"10.1108\/RIBS-10-2016-0065","volume":"27","author":"BY Obeidat","year":"2017","unstructured":"Obeidat, B. Y., Al-Hadidi, A., & Tarhini, A. (2017). Factors affecting strategy implementation: A case study of pharmaceutical companies in the Middle East. Review of International Business and Strategy, 27(3), 386\u2013408. https:\/\/doi.org\/10.1108\/RIBS-10-2016-0065","journal-title":"Review of International Business and Strategy"},{"key":"15_CR33","unstructured":"Obeidat, Z. M., Alshurideh, M. T., Al Dweeri, R., & Masa'deh, R. (2019). The influence of online revenge acts on consumers psychological and emotional states: does revenge taste sweet? In Proceedings of the 33rd international business information management association conference, IBIMA 2019: Education excellence and innovation management through vision 2020 (pp. 4797\u20134815)."},{"key":"15_CR34","doi-asserted-by":"publisher","unstructured":"\u00d6ztamur, D., & Karakad\u0131lar, I. (2014). Exploring the role of social media for SMEs: As a new marketing strategy tool for the firm performance perspective. In Social and behavioral sciences, vol.150. 10th International strategic management conference (pp. 511\u2013520). https:\/\/doi.org\/10.1016\/j.sbspro.2014.09.067.","DOI":"10.1016\/j.sbspro.2014.09.067"},{"issue":"4","key":"15_CR35","doi-asserted-by":"publisher","first-page":"479","DOI":"10.2501\/JAR-52-4-479-489","volume":"52","author":"T Powers","year":"2012","unstructured":"Powers, T., Advincula, D., Austin, M. S., Graiko, S., & Snyder, J. (2012). Digital and social media in the purchase decision process. Journal of Advertising Research, 52(4), 479\u2013489.","journal-title":"Journal of Advertising Research"},{"issue":"5","key":"15_CR36","first-page":"130","volume":"2","author":"S Qazzafi","year":"2019","unstructured":"Qazzafi, S. (2019). Consumer buying decision process toward products. International Journal of Scientific Research and Engineering Development, 2(5), 130\u2013134.","journal-title":"International Journal of Scientific Research and Engineering Development"},{"key":"15_CR37","unstructured":"Rou\u010dkova, V. (2015). Social media in customer decision-making process\u2014The role of reviews. Copenhagen Business School. Unpublished Master Thesis."},{"issue":"1","key":"15_CR38","first-page":"192","volume":"1","author":"S Senanayake","year":"2019","unstructured":"Senanayake, S., & Anise, R. (2019). The influence of social media on millennial\u2019s travel decision making process. Colombo Journal of Advanced Research, 1(1), 192\u2013205.","journal-title":"Colombo Journal of Advanced Research"},{"issue":"4","key":"15_CR39","doi-asserted-by":"publisher","first-page":"559","DOI":"10.2501\/S1470785309200773","volume":"51","author":"T Smith","year":"2009","unstructured":"Smith, T. (2009). The social media revolution. International Journal of Market Research, 51(4), 559\u2013561.","journal-title":"International Journal of Market Research"},{"key":"15_CR40","unstructured":"Statista. (2019). https:\/\/www.statista.com\/statistics\/282087\/number-of-monthly-active-twitter-users\/. Accessed 16 Dec 2019."},{"key":"15_CR41","doi-asserted-by":"publisher","unstructured":"Tarhini, A., Mgbemena, C., &Trab, M. S. A. (2015). User adoption of online banking in Nigeria: A qualitative study. Journal of Internet Banking and Commerce, 20(3). https:\/\/doi.org\/10.4172\/1204-5357.1000132.","DOI":"10.4172\/1204-5357.1000132"},{"issue":"3","key":"15_CR42","doi-asserted-by":"publisher","first-page":"1","DOI":"10.5267\/j.ijdns.2022.1.012","volume":"6","author":"E Tariq","year":"2022","unstructured":"Tariq, E., Alshurideh, M., Akour, E., Al-Hawaryd, S., & Al Kurdi, B. (2022a). The role of digital marketing, CSR policy and green marketing in brand development at UK. International Journal of Data and Network Science, 6(3), 1\u201310.","journal-title":"International Journal of Data and Network Science"},{"issue":"2","key":"15_CR43","doi-asserted-by":"publisher","first-page":"401","DOI":"10.5267\/j.ijdns.2021.12.014","volume":"6","author":"E Tariq","year":"2022","unstructured":"Tariq, E., Alshurideh, M., Akour, I., & Al-Hawary, S. (2022b). The effect of digital marketing capabilities on organizational ambidexterity of the information technology sector. International Journal of Data and Network Science, 6(2), 401\u2013408.","journal-title":"International Journal of Data and Network Science"},{"issue":"1","key":"15_CR44","first-page":"28","volume":"5","author":"S Vinerean","year":"2017","unstructured":"Vinerean, S. (2017). Importance of strategic social media marketing. Expert Journal of Marketing, 5(1), 28\u201335.","journal-title":"Expert Journal of Marketing"},{"key":"15_CR45","doi-asserted-by":"crossref","unstructured":"Wren, G., & Power, D. (2011). Impact of social media and web 2.0 on decision-making. Journal of Decision Systems, 13(1).","DOI":"10.3166\/jds.20.249-261"},{"key":"15_CR46","unstructured":"YouTube. (2019). YouTube by the numbers. https:\/\/www.youtube.com\/about\/press\/. Accessed 16 Dec 2019."},{"issue":"1","key":"15_CR47","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1016\/j.tmp.2014.01.001","volume":"10","author":"B Zeng","year":"2014","unstructured":"Zeng, B., & Gerritsen, R. (2014). What do we know about social media in tourism? a review. Tourism Management Perspectives, 10(1), 27\u201336.","journal-title":"Tourism Management Perspectives"}],"container-title":["Studies in Computational Intelligence","The Effect of Information Technology on Business and Marketing Intelligence Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-12382-5_15","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,2,8]],"date-time":"2023-02-08T14:49:21Z","timestamp":1675867761000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-12382-5_15"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9783031123818","9783031123825"],"references-count":46,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-12382-5_15","relation":{},"ISSN":["1860-949X","1860-9503"],"issn-type":[{"type":"print","value":"1860-949X"},{"type":"electronic","value":"1860-9503"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"9 February 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}