{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T19:51:05Z","timestamp":1743018665411,"version":"3.40.3"},"publisher-location":"Cham","reference-count":26,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783031160714"},{"type":"electronic","value":"9783031160721"}],"license":[{"start":{"date-parts":[[2022,8,31]],"date-time":"2022-08-31T00:00:00Z","timestamp":1661904000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,8,31]],"date-time":"2022-08-31T00:00:00Z","timestamp":1661904000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-16072-1_52","type":"book-chapter","created":{"date-parts":[[2022,8,30]],"date-time":"2022-08-30T20:06:09Z","timestamp":1661889969000},"page":"708-726","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Application of the Solution for Analysis of IT Systems Users Experience on the Example of Internet Bank Usage"],"prefix":"10.1007","author":[{"given":"Oksana","family":"\u0145ikiforova","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Vitaly","family":"Zabiniako","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jurijs","family":"Kornienko","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Madara","family":"Gasparovi\u010da-As\u012bte","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Amanda","family":"Sili\u0146a","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,8,31]]},"reference":[{"key":"52_CR1","unstructured":"Schwab, K.: The Fourth Industrial Revolution, 172 p. World Economic Forum, Geneva (2016). ISBN 978-1-944835-01-9"},{"key":"52_CR2","doi-asserted-by":"publisher","unstructured":"Voskresenskaya, E., Vorona-Slivinskaya, L., Panov, S.: Digital transformation of social sector as the factor of development and security of the country. In: E3S Web of Conferences, vol. 135, no. 10, p. 03075 (2019). https:\/\/doi.org\/10.1051\/e3sconf\/201913503075","DOI":"10.1051\/e3sconf\/201913503075"},{"key":"52_CR3","first-page":"127","volume":"16","author":"S Hofmann","year":"2018","unstructured":"Hofmann, S., Ogonek, N.: Different but still the same? How public and private sector organisations deal with new digital competences. J. E-Gov. 16, 127\u2013135 (2018)","journal-title":"J. E-Gov."},{"key":"52_CR4","doi-asserted-by":"publisher","first-page":"35","DOI":"10.4018\/IJITBAG.2019070103","volume":"10","author":"L Maxwell","year":"2019","unstructured":"Maxwell, L., Taner, E., Jonathan, G.M.: Digitalisation in the public sector: determinant factors. Int. J. IT\/Bus. Align. Gov. 10, 35\u201352 (2019). https:\/\/doi.org\/10.4018\/IJITBAG.2019070103","journal-title":"Int. J. IT\/Bus. Align. Gov."},{"issue":"1","key":"52_CR5","doi-asserted-by":"publisher","first-page":"22","DOI":"10.2478\/acss-2021-0003","volume":"26","author":"O \u0145ikiforova","year":"2021","unstructured":"\u0145ikiforova, O., Zabiniako, V., Kornienko, J., Gasparovi\u010da-As\u012bte, M., Sili\u0146a, A.: Mapping of source and target data for application to machine learning driven discovery of IS usability problems. Appl. Comput. Syst. 26(1), 22\u201330 (2021). https:\/\/doi.org\/10.2478\/acss-2021-0003","journal-title":"Appl. Comput. Syst."},{"issue":"2","key":"52_CR6","doi-asserted-by":"publisher","first-page":"107","DOI":"10.2478\/acss-2021-0013","volume":"26","author":"O \u0145ikiforova","year":"2021","unstructured":"\u0145ikiforova, O., Zabiniako, V., Kornienko, J., Gasparovi\u010da-As\u012bte, M., Sili\u0146a, A.: Solution for analysis of IT systems users behaviour by using AI\/ML algorithms. Appl. Comput. Syst. 26(2), 107\u2013115 (2021)","journal-title":"Appl. Comput. Syst."},{"key":"52_CR7","unstructured":"eStepControl Homepage. https:\/\/estepcontrol.com. Accessed 14 Jan 2022"},{"key":"52_CR8","doi-asserted-by":"crossref","unstructured":"Hassenzahl, M.: User experience (UX): towards an experiential perspective on product quality. In: Proceedings of the 20th Conference on l\u2019Interaction HommeMachine (IHM), pp. 11\u201315. ACM Press (2008)","DOI":"10.1145\/1512714.1512717"},{"key":"52_CR9","doi-asserted-by":"crossref","unstructured":"Bargas-Avila, J., Hornb\u00e6k, K.: Old wine in new bottles or novel challenges? A critical analysis of empirical studies of user experience. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI), pp. 2689\u20132698. ACM Press (2011)","DOI":"10.1145\/1978942.1979336"},{"key":"52_CR10","doi-asserted-by":"crossref","unstructured":"Law, E., Roto, V., Hassenzahl, M., Vermeeren, A., Kort, J.: Understanding, scoping and defining user experience. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI), pp. 719\u2013728. ACM Press (2009)","DOI":"10.1145\/1518701.1518813"},{"key":"52_CR11","doi-asserted-by":"publisher","unstructured":"Oh, J., Lee, U.: Exploring UX issues in quantified self technologies. In: 2015 Eighth International Conference on Mobile Computing and Ubiquitous Networking (ICMU), pp. 53\u201359 (2015). https:\/\/doi.org\/10.1109\/ICMU.2015.7061028","DOI":"10.1109\/ICMU.2015.7061028"},{"key":"52_CR12","doi-asserted-by":"publisher","unstructured":"Wong, C.Y., Chu, K., Pauzi, M.: Advocating UX practice in industry: lessons learnt from UX innovate bootcamp. In: 2016 4th International Conference on User Science and Engineering (i-USEr), pp. 204\u2013209 (2016). https:\/\/doi.org\/10.1109\/IUSER.2016.7857961","DOI":"10.1109\/IUSER.2016.7857961"},{"key":"52_CR13","unstructured":"Babich, N.: A Beginner\u2019s Guide to User Journey Mapping. UX Planet (2019). https:\/\/uxplanet.org\/a-beginners-guide-to-user-journey-mapping-bd914f4c517c. Accessed 14 Jan 2022"},{"key":"52_CR14","doi-asserted-by":"publisher","unstructured":"Roth, R.: User interface and user experience (UI\/UX) Design. Geogr. Inf. Sci. Technol. Body Knowl. (2017). https:\/\/doi.org\/10.22224\/gistbok\/2017.2.5","DOI":"10.22224\/gistbok\/2017.2.5"},{"key":"52_CR15","doi-asserted-by":"publisher","unstructured":"Behare, N., Waghulkar, S., Shah, S.A.: A theoretical perspective on customer experience (CX) in digital business strategy (2018). https:\/\/doi.org\/10.1109\/RICE.2018.8509079","DOI":"10.1109\/RICE.2018.8509079"},{"key":"52_CR16","doi-asserted-by":"publisher","unstructured":"Pribeanu, C.: A revised set of usability heuristics for the evaluation of interactive systems. Informatica Economica 21(3\/2017), 31\u201338 (2017). https:\/\/doi.org\/10.12948\/issn14531305\/21.3.2017.03","DOI":"10.12948\/issn14531305\/21.3.2017.03"},{"key":"52_CR17","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"208","DOI":"10.1007\/978-3-030-23570-3_16","volume-title":"HCII 2019","author":"H Degen","year":"2019","unstructured":"Degen, H., Guillen, G., Schmidt, H.: Effectiveness and cost-benefit ratio of weekly user group sessions. In: Marcus, A., Wang, W. (eds.) HCII 2019. LNCS, vol. 11583, pp. 208\u2013221. Springer, Cham (2019). https:\/\/doi.org\/10.1007\/978-3-030-23570-3_16"},{"key":"52_CR18","doi-asserted-by":"crossref","unstructured":"Saket, B., Endert, A., Stasko, J.: Beyond usability and performance: a review of user experience-focused evaluations in visualization. In: Proceedings of the Sixth Workshop on Beyond Time and Errors on Novel Evaluation Methods for Visualization, pp.133\u2013142 (2016)","DOI":"10.1145\/2993901.2993903"},{"key":"52_CR19","doi-asserted-by":"publisher","unstructured":"Nassar, V.: Common criteria for usability review. Work 41(Suppl. 1), 1053\u20131057 (2012). https:\/\/doi.org\/10.3233\/WOR-2012-0282-1053","DOI":"10.3233\/WOR-2012-0282-1053"},{"key":"52_CR20","unstructured":"Spencer Kinney Digital Marketing Agency: Why Smooth User Experience (UX) is Vital for Business. https:\/\/www.spencerkinney.com\/why-smooth-user-experience-ux-is-vital-for-business. Accessed 14 Jan 2022"},{"key":"52_CR21","doi-asserted-by":"publisher","unstructured":"Dove, G., Halskov, K., Forlizzi, J., Zimmerman, J.: UX design innovation: challenges for working with machine learning as a design material. In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, pp. 278\u2013288 (2017). https:\/\/doi.org\/10.1145\/3025453.3025739","DOI":"10.1145\/3025453.3025739"},{"key":"52_CR22","unstructured":"Lopez, L.J., Garcia, D.H., Talancon, M., Camacho, M.A., Valentin, A.F.: Mathematical modeling for design thinking innovation method based on Markov chain theory. In: NISCAIR-CSIR, pp. 135\u2013138 (2019)"},{"key":"52_CR23","volume-title":"General System Theory","author":"L Bertalanffy","year":"1969","unstructured":"Bertalanffy, L.: General System Theory. George Brazillier, New York (1969)"},{"key":"52_CR24","unstructured":"GraphShape GitHub page. https:\/\/github.com\/KeRNeLith\/GraphShape. Accessed 14 Jan 2022"},{"key":"52_CR25","doi-asserted-by":"publisher","unstructured":"Chromik, M., Lachner, F., Butz, A.: ML for UX? \u2013 An inventory and predictions on the use of machine learning techniques for UX research. In: NordiCHI 2020: Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, Article No. 57, pp. 1\u201311 (2020). https:\/\/doi.org\/10.1145\/3419249.3420163","DOI":"10.1145\/3419249.3420163"},{"key":"52_CR26","doi-asserted-by":"publisher","unstructured":"Yu, Q., Che, X., Yang, Y., Wang, L.: A transfer learning based interpretable user experience model on small samples. In: 2019 IEEE 19th International Conference on Software Quality, Reliability and Security, pp. 186\u2013196 (2019).https:\/\/doi.org\/10.1109\/QRS.2019.00035","DOI":"10.1109\/QRS.2019.00035"}],"container-title":["Lecture Notes in Networks and Systems","Intelligent Systems and Applications"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-16072-1_52","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,8,30]],"date-time":"2022-08-30T20:11:41Z","timestamp":1661890301000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-16072-1_52"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,8,31]]},"ISBN":["9783031160714","9783031160721"],"references-count":26,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-16072-1_52","relation":{},"ISSN":["2367-3370","2367-3389"],"issn-type":[{"type":"print","value":"2367-3370"},{"type":"electronic","value":"2367-3389"}],"subject":[],"published":{"date-parts":[[2022,8,31]]},"assertion":[{"value":"31 August 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"IntelliSys","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Proceedings of SAI Intelligent Systems Conference","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Amsterdam","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"The Netherlands","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 September 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2 September 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"intellisys2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/saiconference.com\/IntelliSys","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}