{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,4]],"date-time":"2026-06-04T18:05:42Z","timestamp":1780596342524,"version":"3.54.1"},"publisher-location":"Cham","reference-count":36,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783031161674","type":"print"},{"value":"9783031161681","type":"electronic"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-16168-1_10","type":"book-chapter","created":{"date-parts":[[2022,9,6]],"date-time":"2022-09-06T07:04:40Z","timestamp":1662447880000},"page":"154-169","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":14,"title":["Rolling Back to\u00a0Manual Work: An Exploratory Research on\u00a0Robotic Process Re-Manualization"],"prefix":"10.1007","author":[{"given":"Artur","family":"Modli\u0144ski","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Damian","family":"Kedziora","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Andr\u00e9s","family":"Jim\u00e9nez Ram\u00edrez","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Adela","family":"del-R\u00edo-Ortega","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2022,9,7]]},"reference":[{"key":"10_CR1","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.compind.2019.103162","volume":"115","author":"R Syed","year":"2020","unstructured":"Syed, R., et al.: Robotic process automation: contemporary themes and challenges. Comput. Ind. 115, 1\u201315 (2020)","journal-title":"Comput. Ind."},{"key":"10_CR2","series-title":"Communications in Computer and Information Science","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1007\/978-3-319-66963-2_7","volume-title":"Applied Computer Sciences in Engineering","author":"S Aguirre","year":"2017","unstructured":"Aguirre, S., Rodriguez, A.: Automation of a business process using robotic process automation (RPA): a case study. In: Figueroa-Garc\u00eda, J.C., L\u00f3pez-Santana, E.R., Villa-Ram\u00edrez, J.L., Ferro-Escobar, R. (eds.) WEA 2017. CCIS, vol. 742, pp. 65\u201371. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-66963-2_7"},{"key":"10_CR3","doi-asserted-by":"crossref","unstructured":"Lacity, M., Khan, S., Carmel, E.: Employing U.S. military families to provide business process outsourcing services: a case study of impact sourcing and reshoring. Commun. Assoc. Inf. Syst. 39, 150\u2013175 (2016)","DOI":"10.17705\/1CAIS.03909"},{"key":"10_CR4","first-page":"188","volume":"59","author":"G Richards","year":"2019","unstructured":"Richards, G., Yeoh, W., Chong, A.Y.L., Popovi\u010d, A.: Business intelligence effectiveness and corporate performance management: an empirical analysis. J. Comput. Inf. Syst. 59, 188\u2013196 (2019)","journal-title":"J. Comput. Inf. Syst."},{"key":"10_CR5","first-page":"130","volume":"57","author":"H Sun","year":"2017","unstructured":"Sun, H., Ha, W., Teh, P.L., Huang, J.: A case study on implementing modularity in software development. J. Comput. Inf. Syst. 57, 130\u2013138 (2017)","journal-title":"J. Comput. Inf. Syst."},{"key":"10_CR6","first-page":"325","volume":"58","author":"J Choi","year":"2018","unstructured":"Choi, J., Nazareth, D.L., Ngo-Ye, T.L.: The effect of innovation characteristics on cloud computing diffusion. J. Comput. Inf. Syst. 58, 325\u2013333 (2018)","journal-title":"J. Comput. Inf. Syst."},{"key":"10_CR7","first-page":"1","volume":"25","author":"A Stople","year":"2017","unstructured":"Stople, A., Steinsund, H., Iden, J.: Lightweight it and the it function: experiences from robotic process automation in a norwegian bank. Bibsys Open J. Syst. 25, 1\u201311 (2017)","journal-title":"Bibsys Open J. Syst."},{"key":"10_CR8","doi-asserted-by":"publisher","first-page":"161","DOI":"10.26493\/1854-4231.13.161-174","volume":"13","author":"D Kedziora","year":"2018","unstructured":"Kedziora, D., Kiviranta, H.M.: Digital business value creation with robotic process automation (RPA) in northern and central Europe. Management 13, 161\u2013174 (2018)","journal-title":"Management"},{"key":"10_CR9","first-page":"41","volume":"17","author":"P Hallikainen","year":"2018","unstructured":"Hallikainen, P., Bekkhus, R., Pan, S.L.: How opuscapita used internal RPA capabilities to offer services to clients. MIS Q. Exec. 17, 41\u201352 (2018)","journal-title":"MIS Q. Exec."},{"key":"10_CR10","doi-asserted-by":"crossref","unstructured":"Ratia, M., Myll\u00e4rniemi, J., Helander, N.: Robotic process automation - creating value by digitalizing work in the private healthcare?, vol. 18, pp. 222\u2013227 (2018)","DOI":"10.1145\/3275116.3275129"},{"key":"10_CR11","doi-asserted-by":"crossref","unstructured":"Anagnoste, S.: Robotic automation process - the next major revolution in terms of back office operations improvement. In: Proceedings of the International Conference on Business Excellence, vol. 11, pp. 676\u2013686 (2017)","DOI":"10.1515\/picbe-2017-0072"},{"key":"10_CR12","unstructured":"Fung, H.P.: Criteria, use cases and effects of information technology process automation (ITPA). Adv. Robot. Autom. 3 (2013)"},{"key":"10_CR13","first-page":"297","volume":"43","author":"J Mendling","year":"2018","unstructured":"Mendling, J., Decker, G., Reijers, H.A., Hull, R., Weber, I.: How do machine learning, robotic process automation, and blockchains affect the human factor in business process management? Commun. Assoc. Inf. Syst. 43, 297\u2013320 (2018)","journal-title":"Commun. Assoc. Inf. Syst."},{"key":"10_CR14","unstructured":"Clair, C.L.: Building a center of expertise to support robotic automation preparing for the life cycle of business change. Technical report, Forrester (2014)"},{"key":"10_CR15","unstructured":"Tsaih, R.H., Hsu, C.C.: Artificial intelligence in smart tourism: a conceptual framework, vol. 89, pp. 2\u20136 (2018)"},{"key":"10_CR16","doi-asserted-by":"crossref","unstructured":"Czarnecki, C., Auth, G.: Prozessdigitalisierung durch robotic process automation (2018)","DOI":"10.1007\/978-3-658-22773-9_7"},{"key":"10_CR17","doi-asserted-by":"publisher","first-page":"557","DOI":"10.1016\/j.clsr.2016.05.011","volume":"32","author":"C Holder","year":"2016","unstructured":"Holder, C., Khurana, V., Hook, J., Bacon, G., Day, R.: Robotics and law: key legal and regulatory implications of the robotics age (Part II of II). Comput. Law Secur. Rev. 32, 557\u2013576 (2016)","journal-title":"Comput. Law Secur. Rev."},{"key":"10_CR18","unstructured":"Schatsky, D., Muraskin, C.: Robotic process automation. a path to the cognitive enterprise. Technical report, Deloitte University Press (2016)"},{"key":"10_CR19","doi-asserted-by":"publisher","first-page":"209","DOI":"10.1016\/j.accinf.2012.12.002","volume":"14","author":"A Kanellou","year":"2013","unstructured":"Kanellou, A., Spathis, C.: Accounting benefits and satisfaction in an ERP environment. Int. J. Account. Inf. Syst. 14, 209\u2013234 (2013)","journal-title":"Int. J. Account. Inf. Syst."},{"key":"10_CR20","unstructured":"EverestResearchGroup: Robotic process automation (RPA) annual report 2018 - creating business value in a digital-first world. Technical report, ERG (2016)"},{"key":"10_CR21","unstructured":"Report: artificial intelligence is winning more hearts & minds in the workplace. Technical report, Oracle and Future Workplace (2019)"},{"key":"10_CR22","unstructured":"IT-CentralStation: Why do RPA project fail? And how to avoid it? Paper peer report. Technical report, ITCS (2019)"},{"key":"10_CR23","unstructured":"Wright, D., Witherick, D., Gordeeva, M.: The robots are ready. Are you? Untapped advantage in your digital workforce. Technical report, Deloitte (2017)"},{"key":"10_CR24","doi-asserted-by":"crossref","unstructured":"Leopold, H., van\u00a0der Aa, H., Reijers, H.A.: Identifying candidate tasks for robotic process automation in textual process descriptions, vol. 318, pp. 67\u201381 (2018)","DOI":"10.1007\/978-3-319-91704-7_5"},{"key":"10_CR25","unstructured":"Kirchmer, M.: Robotic process automation - pragmatic solution or dangerous illusion. Technical report, University of Pennsylvania (2017)"},{"key":"10_CR26","first-page":"8","volume":"4","author":"C Lamberton","year":"2017","unstructured":"Lamberton, C., Brigo, D., Hoy, D.: Impact of robotics, RPA and AI on the insurance industry: challenges and opportunities. J. Financ. Perspect. 4, 8\u201320 (2017)","journal-title":"J. Financ. Perspect."},{"key":"10_CR27","doi-asserted-by":"crossref","unstructured":"Czarniawska, B.: Social Science Research, From Field to Desk (2014)","DOI":"10.4135\/9781529799613"},{"key":"10_CR28","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1108\/QROM-10-2012-1104","volume":"9","author":"S Taylor","year":"2014","unstructured":"Taylor, S., Land, C.: Organizational anonymity and the negotiation of research access. Qual. Res. Organ. Manag. 9, 98\u2013109 (2014)","journal-title":"Qual. Res. Organ. Manag."},{"key":"10_CR29","doi-asserted-by":"publisher","first-page":"461","DOI":"10.1016\/0260-6917(91)90009-Y","volume":"11","author":"P Burnard","year":"1991","unstructured":"Burnard, P.: A method of analysing interview transcripts in qualitative research. Nurse Educ. Today 11, 461\u2013466 (1991)","journal-title":"Nurse Educ. Today"},{"key":"10_CR30","first-page":"59","volume":"60","author":"SE Jones","year":"2007","unstructured":"Jones, S.E., Park, R.L.: Against technology: from the luddites to neo-luddism. Phys. Today 60, 59 (2007)","journal-title":"Phys. Today"},{"key":"10_CR31","doi-asserted-by":"publisher","first-page":"1","DOI":"10.3390\/info9010001","volume":"9","author":"SD Baum","year":"2018","unstructured":"Baum, S.D.: Superintelligence skepticism as a political tool. Information 9, 1\u201316 (2018)","journal-title":"Information"},{"key":"10_CR32","doi-asserted-by":"publisher","first-page":"758","DOI":"10.1108\/ITP-09-2014-0219","volume":"28","author":"TT Lennerfors","year":"2015","unstructured":"Lennerfors, T.T., Fors, P., van Rooijen, J.: ICT and environmental sustainability in a changing society: the view of ecological world systems theory. Inf. Technol. People 28, 758\u2013774 (2015)","journal-title":"Inf. Technol. People"},{"key":"10_CR33","doi-asserted-by":"crossref","unstructured":"Scott, W.R., Davis, G.F.: Organizations and organizing: rational, natural and open systems perspectives (2015)","DOI":"10.4324\/9781315663371"},{"key":"10_CR34","doi-asserted-by":"publisher","first-page":"245","DOI":"10.1002\/csr.108","volume":"13","author":"KM Amaeshi","year":"2006","unstructured":"Amaeshi, K.M., Crane, A.: Stakeholder engagement: a mechanism for sustainable aviation. Corp. Soc. Responsib. Environ. Manag. 13, 245\u2013260 (2006)","journal-title":"Corp. Soc. Responsib. Environ. Manag."},{"key":"10_CR35","doi-asserted-by":"publisher","first-page":"453","DOI":"10.1016\/j.jcps.2011.08.002","volume":"22","author":"MI Norton","year":"2012","unstructured":"Norton, M.I., Mochon, D., Ariely, D.: The IKEA effect: when labor leads to love. J. Consum. Psychol. 22, 453\u2013460 (2012)","journal-title":"J. Consum. Psychol."},{"key":"10_CR36","doi-asserted-by":"crossref","unstructured":"Coombs, W.T., Holladay, S.J.: The Handbook of Crisis Communication (2010)","DOI":"10.1002\/9781444314885"}],"container-title":["Lecture Notes in Business Information Processing","Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-16168-1_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,9,6]],"date-time":"2022-09-06T07:07:01Z","timestamp":1662448021000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-16168-1_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031161674","9783031161681"],"references-count":36,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-16168-1_10","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"7 September 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"BPM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Business Process Management","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"M\u00fcnster","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Germany","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"11 September 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"16 September 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"bpm2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/bpm2022.uni-muenster.de","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"98","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"22","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"22% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"4","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"For the BPM Forum 13 papers have been accepted out of the total of 98 submissions. The Blockchain, RPA and CEE Forum accepted 20 papers out of a total of 40 submissions.","order":10,"name":"additional_info_on_review_process","label":"Additional Info on Review Process","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}