{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,7]],"date-time":"2025-07-07T22:07:04Z","timestamp":1751926024310,"version":"3.40.3"},"publisher-location":"Cham","reference-count":35,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783031170904"},{"type":"electronic","value":"9783031170911"}],"license":[{"start":{"date-parts":[[2022,10,15]],"date-time":"2022-10-15T00:00:00Z","timestamp":1665792000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,10,15]],"date-time":"2022-10-15T00:00:00Z","timestamp":1665792000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-17091-1_47","type":"book-chapter","created":{"date-parts":[[2022,10,14]],"date-time":"2022-10-14T11:32:56Z","timestamp":1665747176000},"page":"463-472","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":4,"title":["What are App Store Reviews on Mobile Apps in Retail About? Insights from the German Market"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5848-3453","authenticated-orcid":false,"given":"Atilla","family":"Wohllebe","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6054-2798","authenticated-orcid":false,"given":"Thomas","family":"Stoyke","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,10,15]]},"reference":[{"key":"47_CR1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-658-33090-3","volume-title":"Digitalisierung und Einzelhandel: Taktiken und Technologien","author":"R Deckert","year":"2021","unstructured":"Deckert R, Wohllebe A (2021) Digitalisierung und Einzelhandel: Taktiken und Technologien. Praxisbeispiele und Herausforderungen. Springer Gabler, Wiesbaden"},{"key":"47_CR2","doi-asserted-by":"publisher","first-page":"420","DOI":"10.1016\/j.ijresmar.2019.03.003","volume":"36","author":"HJ van Heerde","year":"2019","unstructured":"van Heerde HJ, Dinner IM, Neslin SA (2019) Engaging the unengaged customer: the value of a retailer mobile app. Int J Res Mark 36:420\u2013438. https:\/\/doi.org\/10.1016\/j.ijresmar.2019.03.003","journal-title":"Int J Res Mark"},{"key":"47_CR3","first-page":"1697","volume":"4","author":"DS Verma","year":"2013","unstructured":"Verma DS, Verma D (2013) Managing customer relationships through mobile CRM in organized retail outlets. Int J Eng Trends Technol - IJETT. 4:1697\u20131701","journal-title":"Int J Eng Trends Technol - IJETT."},{"key":"47_CR4","doi-asserted-by":"publisher","first-page":"243","DOI":"10.1016\/j.techfore.2016.09.032","volume":"124","author":"SG Dacko","year":"2017","unstructured":"Dacko SG (2017) Enabling smart retail settings via mobile augmented reality shopping apps. Technol Forecast Soc Change 124:243\u2013256. https:\/\/doi.org\/10.1016\/j.techfore.2016.09.032","journal-title":"Technol Forecast Soc Change"},{"key":"47_CR5","doi-asserted-by":"crossref","unstructured":"Kang J-YM (2017) Augmented reality mobile apps in fashion retail: expectancy-value judgments. In: international textile and apparel association annual conference proceedings, vol 74","DOI":"10.31274\/itaa_proceedings-180814-1800"},{"key":"47_CR6","doi-asserted-by":"publisher","first-page":"153","DOI":"10.3991\/ijim.v14i20.18273","volume":"14","author":"A Wohllebe","year":"2020","unstructured":"Wohllebe A, Dirrler P, Podruzsik S (2020) Mobile apps in retail: determinants of consumer acceptance \u2013 a systematic review. Int J Interact Mob Technol 14:153\u2013164. https:\/\/doi.org\/10.3991\/ijim.v14i20.18273","journal-title":"Int J Interact Mob Technol"},{"key":"47_CR7","doi-asserted-by":"publisher","unstructured":"Fu, B., Lin, J., Li, L., Faloutsos, C., Hong, J., Sadeh, N.: Why people hate your app: making sense of user feedback in a mobile app store. In: Proceedings of the 19th ACM SIGKDD international conference on Knowledge discovery and data mining, Chicago, Illinois, USA, pp 1276\u20131284. ACM (2013). https:\/\/doi.org\/10.1145\/2487575.2488202","DOI":"10.1145\/2487575.2488202"},{"key":"47_CR8","doi-asserted-by":"publisher","first-page":"133","DOI":"10.2753\/MIS0742-1222310206","volume":"31","author":"G Lee","year":"2014","unstructured":"Lee G, Raghu TS (2014) Determinants of mobile apps\u2019 success: evidence from the app store market. J Manag Inf Syst 31:133\u2013170. https:\/\/doi.org\/10.2753\/MIS0742-1222310206","journal-title":"J Manag Inf Syst"},{"key":"47_CR9","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2021.115111","volume":"181","author":"S Sadiq","year":"2021","unstructured":"Sadiq S, Umer M, Ullah S, Mirjalili S, Rupapara V, Nappi M (2021) Discrepancy detection between actual user reviews and numeric ratings of Google App store using deep learning. Expert Syst Appl 181:115111. https:\/\/doi.org\/10.1016\/j.eswa.2021.115111","journal-title":"Expert Syst Appl"},{"key":"47_CR10","doi-asserted-by":"publisher","unstructured":"Wohllebe A, Hillmers M (2021) towards a scientific definition of app marketing \u2013 a practice-oriented approach using scientific and grey literature. IJARBM 2:13\u201325. https:\/\/doi.org\/10.51137\/ijarbm.2021.2.1.2","DOI":"10.51137\/ijarbm.2021.2.1.2"},{"key":"47_CR11","series-title":"Springer Proceedings in Business and Economics","doi-asserted-by":"publisher","first-page":"479","DOI":"10.1007\/978-3-030-12453-3_54","volume-title":"Strategic Innovative Marketing and Tourism","author":"M Karagkiozidou","year":"2019","unstructured":"Karagkiozidou M, Ziakis C, Vlachopoulou M, Kyrkoudis T (2019) App store optimization factors for effective mobile app ranking. In: Kavoura A, Kefallonitis E, Giovanis A (eds) Strategic Innovative Marketing and Tourism. SPBE. Springer, Cham, pp 479\u2013486. https:\/\/doi.org\/10.1007\/978-3-030-12453-3_54"},{"key":"47_CR12","unstructured":"Malgaonkar S (2020) Prioritisation of requests, bugs and enhancements pertaining to apps for remedial actions - towards solving the problem of which app concerns to address initially for app developers. https:\/\/www.researchgate.net\/publication\/351010227_Prioritisation_of_requests_bugs_and_enhancements_pertaining_to_apps_for_remedial_actions_Towards_solving_the_problem_of_which_app_concerns_to_address_initially_for_app_developers"},{"key":"47_CR13","doi-asserted-by":"publisher","first-page":"207","DOI":"10.1016\/j.jss.2016.11.027","volume":"125","author":"N Genc-Nayebi","year":"2017","unstructured":"Genc-Nayebi N, Abran A (2017) A systematic literature review: opinion mining studies from mobile app store user reviews. J Syst Softw 125:207\u2013219. https:\/\/doi.org\/10.1016\/j.jss.2016.11.027","journal-title":"J Syst Softw"},{"issue":"11","key":"47_CR14","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s10916-015-0352-x","volume":"39","author":"L Briz-Ponce","year":"2015","unstructured":"Briz-Ponce L, Garc\u00eda-Pe\u00f1alvo FJ (2015) An empirical assessment of a technology acceptance model for apps in medical education. J Med Syst 39(11):1\u20135. https:\/\/doi.org\/10.1007\/s10916-015-0352-x","journal-title":"J Med Syst"},{"key":"47_CR15","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1080\/15252019.2013.782780","volume":"13","author":"E Kim","year":"2013","unstructured":"Kim E, Lin J-S, Sung Y (2013) To app or not to app: engaging consumers via branded mobile apps. J Interact Advert 13:53\u201365. https:\/\/doi.org\/10.1080\/15252019.2013.782780","journal-title":"J Interact Advert"},{"key":"47_CR16","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1016\/j.compedu.2017.09.007","volume":"116","author":"S Papadakis","year":"2018","unstructured":"Papadakis S, Kalogiannakis M, Zaranis N (2018) Educational apps from the Android Google play for Greek preschoolers: a systematic review. Comput Educ 116:139\u2013160. https:\/\/doi.org\/10.1016\/j.compedu.2017.09.007","journal-title":"Comput Educ"},{"key":"47_CR17","doi-asserted-by":"publisher","first-page":"1131","DOI":"10.1108\/IMDS-05-2014-0132","volume":"114","author":"K-F Peng","year":"2014","unstructured":"Peng K-F, Chen Y, Wen K-W (2014) Brand relationship, consumption values and branded app adoption. Ind Manag Data Syst 114:1131\u20131143. https:\/\/doi.org\/10.1108\/IMDS-05-2014-0132","journal-title":"Ind Manag Data Syst"},{"key":"47_CR18","doi-asserted-by":"publisher","first-page":"28","DOI":"10.3991\/ijim.v13i10.11285","volume":"13","author":"MA Saare","year":"2019","unstructured":"Saare MA, Hussain A, Yue WS (2019) Conceptualizing mobile health application use intention and adoption among Iraqian older adults: from the perspective of expanded technology acceptance model. Int J Interact Mobile Technol (iJIM). 13:28\u201341. https:\/\/doi.org\/10.3991\/ijim.v13i10.11285","journal-title":"Int J Interact Mobile Technol (iJIM)."},{"key":"47_CR19","doi-asserted-by":"crossref","unstructured":"Wohllebe A, Ross F, Podruzsik S (2020) Influence of the net promoter score of retailers on the willingness of consumers to install their mobile app. Int J Interact Mob Technol 14. https:\/\/doi.org\/10.3991\/ijim.v14i19.17027","DOI":"10.3991\/ijim.v14i19.17027"},{"key":"47_CR20","doi-asserted-by":"publisher","unstructured":"Hoon L, Vasa R, Schneider J-G, Mouzakis K (2012) A preliminary analysis of vocabulary in mobile app user reviews. In: Proceedings of the 24th Australian Computer-Human Interaction Conference on - OzCHI \u201912. pp. 245\u2013248. ACM Press, Melbourne, Australia. https:\/\/doi.org\/10.1145\/2414536.2414578","DOI":"10.1145\/2414536.2414578"},{"key":"47_CR21","doi-asserted-by":"publisher","unstructured":"Hoon L, Vasa R, Martino GY, Schneider J-G, Mouzakis K (2013) Awesome!: conveying satisfaction on the app store. In: Proceedings of the 25th Australian computer-human interaction conference on augmentation, application, innovation, collaboration - OzCHI 2013 , Adelaide, Australia. pp 229\u2013232. ACM Press. https:\/\/doi.org\/10.1145\/2541016.2541067","DOI":"10.1145\/2541016.2541067"},{"key":"47_CR22","doi-asserted-by":"publisher","unstructured":"Vasa R, Hoon L, Mouzakis K, Noguchi A (2012) A preliminary analysis of mobile app user reviews. In: Proceedings of the 24th Australian computer-human interaction conference on - OzCHI 2012, Melbourne, Australia, pp 241\u2013244. ACM Press. https:\/\/doi.org\/10.1145\/2414536.2414577","DOI":"10.1145\/2414536.2414577"},{"key":"47_CR23","doi-asserted-by":"publisher","unstructured":"Oh J, Kim D, Lee U, Lee J-G, Song J (2013) Facilitating developer-user interactions with mobile app review digests. In: CHI 2013 extended abstracts on human factors in computing systems on - CHI EA 2013, Paris, France, p 1809. ACM Press. https:\/\/doi.org\/10.1145\/2468356.2468681","DOI":"10.1145\/2468356.2468681"},{"key":"47_CR24","doi-asserted-by":"publisher","first-page":"70","DOI":"10.1109\/MS.2014.50","volume":"32","author":"H Khalid","year":"2015","unstructured":"Khalid H, Shihab E, Nagappan M, Hassan AE (2015) What do mobile app users complain about? IEEE Softw 32:70\u201377. https:\/\/doi.org\/10.1109\/MS.2014.50","journal-title":"IEEE Softw"},{"key":"47_CR25","doi-asserted-by":"publisher","first-page":"86","DOI":"10.1109\/MS.2015.56","volume":"33","author":"IJ Mojica Ruiz","year":"2016","unstructured":"Mojica Ruiz IJ, Nagappan M, Adams B, Berger T, Dienst S, Hassan AE (2016) Examining the rating system used in mobile-app stores. IEEE Softw 33:86\u201392. https:\/\/doi.org\/10.1109\/MS.2015.56","journal-title":"IEEE Softw"},{"key":"47_CR26","doi-asserted-by":"crossref","unstructured":"Grano G, Di Sorbo A, Mercaldo F, Visaggio CA, Canfora G, Panichella S (2017) Android Apps and user feedback: a dataset for software evolution and quality improvement. In: Proceedings of ACM conference, Washington DC, USA","DOI":"10.1145\/3121264.3121266"},{"key":"47_CR27","doi-asserted-by":"crossref","unstructured":"Deshpande G, Rokne J (2018) User feedback from tweets vs app store reviews: an exploratory study of frequency, timing and content. In: 2018 5th international workshop on artificial intelligence for requirements engineering (AIRE), Banff, AB, pp 15\u201321. IEEE. https:\/\/doi.org\/10.1109\/AIRE.2018.00008","DOI":"10.1109\/AIRE.2018.00008"},{"issue":"5","key":"47_CR28","doi-asserted-by":"publisher","first-page":"2764","DOI":"10.1007\/s10664-018-9601-1","volume":"23","author":"M Nayebi","year":"2018","unstructured":"Nayebi M, Cho H, Ruhe G (2018) App store mining is not enough for app improvement. Empir Softw Eng 23(5):2764\u20132794. https:\/\/doi.org\/10.1007\/s10664-018-9601-1","journal-title":"Empir Softw Eng"},{"issue":"6","key":"47_CR29","doi-asserted-by":"publisher","first-page":"3659","DOI":"10.1007\/s10664-019-09716-7","volume":"24","author":"N Jha","year":"2019","unstructured":"Jha N, Mahmoud A (2019) Mining non-functional requirements from app store reviews. Empir Softw Eng 24(6):3659\u20133695. https:\/\/doi.org\/10.1007\/s10664-019-09716-7","journal-title":"Empir Softw Eng"},{"key":"47_CR30","doi-asserted-by":"publisher","first-page":"547","DOI":"10.1016\/j.procs.2020.03.124","volume":"170","author":"K Kalaichelavan","year":"2020","unstructured":"Kalaichelavan K, Malik H, Husnu N, Sreenath S (2020) What do people complain about Drone Apps? A large-scale empirical study of Google Play Store reviews. Procedia Computer Science. 170:547\u2013554. https:\/\/doi.org\/10.1016\/j.procs.2020.03.124","journal-title":"Procedia Computer Science."},{"key":"47_CR31","doi-asserted-by":"publisher","unstructured":"Bogner K, Landrock U (2015) Antworttendenzen in standardisierten UmfragenAntworttendenzen in standardisierten Umfragen. https:\/\/doi.org\/10.15465\/GESIS-SG_016","DOI":"10.15465\/GESIS-SG_016"},{"key":"47_CR32","first-page":"1","volume":"22","author":"R Likert","year":"1932","unstructured":"Likert R (1932) A technique for the measurement of attitudes. Arch Psychol 22:1\u201355","journal-title":"Arch Psychol"},{"key":"47_CR33","doi-asserted-by":"publisher","first-page":"201","DOI":"10.2307\/1412107","volume":"15","author":"C Spearman","year":"1904","unstructured":"Spearman C (1904) \u201cGeneral Intelligence\u201d, objectively determined and measured. Am J Psychol 15:201. https:\/\/doi.org\/10.2307\/1412107","journal-title":"Am J Psychol"},{"key":"47_CR34","unstructured":"Smigierski J Korrelation In STATA berechnen. http:\/\/www.beratung-statistik.de\/statistik-beratung-infos\/stata-tutorial\/stata-nachhilfe-korrelation\/. Accessed 29 June 2021"},{"key":"47_CR35","volume-title":"Methoden der empirischen Sozialforschung","author":"R Schnell","year":"1999","unstructured":"Schnell R, Hill PB, Esser E (1999) Methoden der empirischen Sozialforschung. R. Oldenbourg, M\u00fcnchen"}],"container-title":["Lecture Notes in Networks and Systems","Artificial Intelligence and Online Engineering"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-17091-1_47","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,10,14]],"date-time":"2022-10-14T11:50:42Z","timestamp":1665748242000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-17091-1_47"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,10,15]]},"ISBN":["9783031170904","9783031170911"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-17091-1_47","relation":{},"ISSN":["2367-3370","2367-3389"],"issn-type":[{"type":"print","value":"2367-3370"},{"type":"electronic","value":"2367-3389"}],"subject":[],"published":{"date-parts":[[2022,10,15]]},"assertion":[{"value":"15 October 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"REV","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Remote Engineering and Virtual Instrumentation","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":": British University Egypt","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"28 February 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2 March 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"REV-2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}