{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,3]],"date-time":"2025-12-03T18:04:56Z","timestamp":1764785096596,"version":"3.40.3"},"publisher-location":"Cham","reference-count":44,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783031195594"},{"type":"electronic","value":"9783031195600"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-19560-0_57","type":"book-chapter","created":{"date-parts":[[2023,3,14]],"date-time":"2023-03-14T14:10:15Z","timestamp":1678803015000},"page":"665-674","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Integrating a Digital Platform Within Museum Ecosystem: A New \u2018Phygital\u2019 Experience Driving Sustainable Recovery"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9772-2098","authenticated-orcid":false,"given":"Giovanni","family":"Baldi","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2023,3,15]]},"reference":[{"issue":"5","key":"57_CR1","doi-asserted-by":"publisher","first-page":"1067","DOI":"10.1108\/IJEBR-04-2020-0214","volume":"26","author":"S Kraus","year":"2020","unstructured":"Kraus, S., Clauss, T., Breier, M., Gast, J., Zardini, A., Tiberius, V.: The economics of COVID-19: initial empirical evidence on how family firms in five European countries cope with the corona crisis. Int. J. Entrep. Behav. Res. 26(5), 1067\u20131092 (2020). https:\/\/doi.org\/10.1108\/IJEBR-04-2020-0214","journal-title":"Int. J. Entrep. Behav. Res."},{"key":"57_CR2","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2021.120743","volume":"167","author":"F Ullah","year":"2021","unstructured":"Ullah, F., Qayyum, S., Thaheem, M.J., Al-Turjman, F., Sepasgozar, S.M.E.: Risk management in sustainable smart cities governance: a TOE framework. Technol. Forecast. Soc. Chang. 167, 120743 (2021). https:\/\/doi.org\/10.1016\/j.techfore.2021.120743","journal-title":"Technol. Forecast. Soc. Chang."},{"key":"57_CR3","volume-title":"General System Theory: Foundations, Development, Applications","author":"L Von Bertalanffy","year":"1968","unstructured":"Von Bertalanffy, L.: General System Theory: Foundations, Development, Applications. George Braziller. Inc., New York (1968)"},{"key":"57_CR4","unstructured":"Luhmann, N.: Soziale systeme: Grundriss einer allgemeinen theorie. Suhrkamp (1984)"},{"key":"57_CR5","unstructured":"Bassano, C., Barile, S.: The evolving dynamics of service co-creation in a viable systems perspective. In: 13th Toulon-Verona Conference (2010)"},{"issue":"1","key":"57_CR6","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1109\/MC.2007.33","volume":"40","author":"J Spohrer","year":"2007","unstructured":"Spohrer, J., Maglio, P.P., Bailey, J., Gruhl, D.: Steps toward a science of service systems. Computer 40(1), 71\u201377 (2007). https:\/\/doi.org\/10.1109\/MC.2007.33","journal-title":"Computer"},{"issue":"6","key":"57_CR7","doi-asserted-by":"publisher","first-page":"783","DOI":"10.1108\/TQM-05-2017-0055","volume":"29","author":"F Polese","year":"2017","unstructured":"Polese, F., Carrubbo, L., Bruni, R., Maione, G.: The viable system perspective of actors in eco-systems. TQM J. 29(6), 783\u2013799 (2017). https:\/\/doi.org\/10.1108\/TQM-05-2017-0055","journal-title":"TQM J."},{"key":"57_CR8","doi-asserted-by":"publisher","unstructured":"Barile, S., Polese, F.: Smart service systems and viable service systems: applying systems theory to service science. Serv. Sci. 2 (2012). https:\/\/doi.org\/10.1287\/serv.2.1_2.21","DOI":"10.1287\/serv.2.1_2.21"},{"key":"57_CR9","doi-asserted-by":"publisher","unstructured":"Busch, T., Bruce-Clark, P., Derwall, J., Eccles, R., Hebb, T., Hoepner, A., Klein, C., Krueger, P., Paetzold, F., Scholtens, B., Weber, O.: Impact investments: A call for (re)orientation. SN Busin. Econ. 1 (2021). https:\/\/doi.org\/10.1007\/s43546-020-00033-6","DOI":"10.1007\/s43546-020-00033-6"},{"key":"57_CR10","doi-asserted-by":"publisher","unstructured":"Calabrese, M., Sala, A.L., Fuller, R.P., Laudando, A.: Digital platform ecosystems for sustainable innovation: toward a new meta-organizational model? Administ. Sci. 11(4) (2021). https:\/\/doi.org\/10.3390\/admsci11040119","DOI":"10.3390\/admsci11040119"},{"key":"57_CR11","doi-asserted-by":"publisher","first-page":"191","DOI":"10.2139\/ssrn.447981","volume":"2","author":"D Evans","year":"2003","unstructured":"Evans, D.: Some empirical aspects of multi-sided platform industries. Rev. Netw. Econ. 2, 191\u2013209 (2003). https:\/\/doi.org\/10.2139\/ssrn.447981","journal-title":"Rev. Netw. Econ."},{"key":"57_CR12","doi-asserted-by":"publisher","unstructured":"Jacobides, M., Cennamo, C., Gawer, A.: Towards a theory of ecosystems. Strat. Manag. J. 39 (2018). https:\/\/doi.org\/10.1002\/smj.2904","DOI":"10.1002\/smj.2904"},{"key":"57_CR13","doi-asserted-by":"publisher","unstructured":"Baek, S., Kim, K., Altmann, J.: Role of platform providers in service networks: the case of Salesforce.com app exchange 1, 39\u201345. https:\/\/doi.org\/10.1109\/CBI.2014.58","DOI":"10.1109\/CBI.2014.58"},{"issue":"3","key":"57_CR14","doi-asserted-by":"publisher","first-page":"417","DOI":"10.1111\/jpim.12105","volume":"31","author":"A Gawer","year":"2014","unstructured":"Gawer, A., Cusumano, M.A.: Industry platforms and ecosystem innovation. J. Prod. Innov. Manag. 31(3), 417\u2013433 (2014). https:\/\/doi.org\/10.1111\/jpim.12105","journal-title":"J. Prod. Innov. Manag."},{"key":"57_CR15","doi-asserted-by":"publisher","unstructured":"Jovanovic, M., Sj\u00f6din, D., Parida, V.:. Co-evolution of platform architecture, platform services, and platform governance: expanding the platform value of industrial digital platforms. Technovation 102218 (2021). https:\/\/doi.org\/10.1016\/j.technovation.2020.102218","DOI":"10.1016\/j.technovation.2020.102218"},{"issue":"5","key":"57_CR16","doi-asserted-by":"publisher","first-page":"1040","DOI":"10.1108\/JSTP-05-2017-0085","volume":"27","author":"Francesco Polese","year":"2017","unstructured":"Polese, F., Pels, J., Tronvoll, B., Bruni, R.,  Carrubbo, L.: A4A relationships. J. Serv. Theor. Pract. 27(5), 1040\u20131056. (2017). https:\/\/doi.org\/10.1108\/JSTP-05-2017-0085","journal-title":"Journal of Service Theory and Practice"},{"key":"57_CR17","doi-asserted-by":"publisher","unstructured":"Charter, M., Gray, C., Clark, T., & Woolman, T.: Review: The role of business in realising sustainable consumption and production. In: System Innovation for Sustainability 1: Perspectives on Radical Changes to Sustainable Consumption and Production, pp. 46\u201369. https:\/\/doi.org\/10.4324\/9781351280204-10","DOI":"10.4324\/9781351280204-10"},{"issue":"2","key":"57_CR18","doi-asserted-by":"publisher","first-page":"247","DOI":"10.1016\/S0048-7333(01)00139-1","volume":"31","author":"F Malerba","year":"2002","unstructured":"Malerba, F.: Sectoral systems of innovation and production. Innovat. Syst. 31(2), 247\u2013264 (2002). https:\/\/doi.org\/10.1016\/S0048-7333(01)00139-1","journal-title":"Innovat. Syst."},{"issue":"3","key":"57_CR19","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"Fred D. Davis","year":"1989","unstructured":"Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 319\u2013340. (1989)","journal-title":"MIS Quarterly"},{"issue":"3","key":"57_CR20","doi-asserted-by":"publisher","first-page":"221","DOI":"10.1108\/IJRDM-06-2013-0119","volume":"43","author":"M Gro\u00df","year":"2015","unstructured":"Gro\u00df, M.: Mobile shopping: A classification framework and literature review. Int. J. Retail Distrib. Manag. 43(3), 221\u2013241 (2015). https:\/\/doi.org\/10.1108\/IJRDM-06-2013-0119","journal-title":"Int. J. Retail Distrib. Manag."},{"issue":"3","key":"57_CR21","doi-asserted-by":"publisher","first-page":"344","DOI":"10.1016\/j.ijinfomgt.2014.03.002","volume":"34","author":"E Pantano","year":"2014","unstructured":"Pantano, E.: Innovation drivers in retail industry. Int. J. Inf. Manage. 34(3), 344\u2013350 (2014). https:\/\/doi.org\/10.1016\/j.ijinfomgt.2014.03.002","journal-title":"Int. J. Inf. Manage."},{"key":"57_CR22","doi-asserted-by":"publisher","first-page":"548","DOI":"10.1016\/j.chb.2016.03.071","volume":"61","author":"E Pantano","year":"2016","unstructured":"Pantano, E., Priporas, C.-V.: The effect of mobile retailing on consumers\u2019 purchasing experiences: a dynamic perspective. Comput. Hum. Behav. 61, 548\u2013555 (2016). https:\/\/doi.org\/10.1016\/j.chb.2016.03.071","journal-title":"Comput. Hum. Behav."},{"key":"57_CR23","doi-asserted-by":"publisher","first-page":"958","DOI":"10.1016\/j.jretconser.2014.08.015","volume":"21","author":"E Pantano","year":"2014","unstructured":"Pantano, E., Migliarese, P.: Exploiting consumer\u2013employee\u2013retailer interactions in technology-enriched retail environments through a relational lens. J. Retail. Consum. Serv. 21, 958\u2013965 (2014). https:\/\/doi.org\/10.1016\/j.jretconser.2014.08.015","journal-title":"J. Retail. Consum. Serv."},{"issue":"5","key":"57_CR24","doi-asserted-by":"publisher","first-page":"395","DOI":"10.1016\/j.emj.2007.08.005","volume":"25","author":"Chiara Gentile","year":"2007","unstructured":"Gentile, C., Spiller, N.,  Noci, G.: How to sustain the customer experience: an overview of experience components that co-create value with the customer. Eur. Manag. J. 25(5), 395\u2013410. (2007). S0263237307000886. https:\/\/doi.org\/10.1016\/j.emj.2007.08.005","journal-title":"European Management Journal"},{"issue":"4","key":"57_CR25","doi-asserted-by":"publisher","first-page":"169","DOI":"10.1016\/j.im.2013.02.003","volume":"50","author":"H Kim","year":"2013","unstructured":"Kim, H., Suh, K.-S., Lee, U.-K.: Effects of collaborative online shopping on shopping experience through social and relational perspectives. Inf. Manag. 50(4), 169\u2013180 (2013). https:\/\/doi.org\/10.1016\/j.im.2013.02.003","journal-title":"Inf. Manag."},{"issue":"1","key":"57_CR26","doi-asserted-by":"publisher","first-page":"264","DOI":"10.1016\/j.chb.2012.09.003","volume":"29","author":"C-Y Li","year":"2013","unstructured":"Li, C.-Y.: Persuasive messages on information system acceptance: a theoretical extension of elaboration likelihood model and social influence theory. Comput. Hum. Behav. 29(1), 264\u2013275 (2013). https:\/\/doi.org\/10.1016\/j.chb.2012.09.003","journal-title":"Comput. Hum. Behav."},{"key":"57_CR27","doi-asserted-by":"publisher","first-page":"228","DOI":"10.1016\/j.techfore.2016.10.066","volume":"124","author":"K Willems","year":"2017","unstructured":"Willems, K., Smolders, A., Brengman, M., Luyten, K., Sch\u00f6ning, J.: The path-to-purchase is paved with digital opportunities: an inventory of shopper-oriented retail technologies. Technol. Forecast. Soc. Chang. 124, 228\u2013242 (2017). https:\/\/doi.org\/10.1016\/j.techfore.2016.10.066","journal-title":"Technol. Forecast. Soc. Chang."},{"issue":"2","key":"57_CR28","doi-asserted-by":"publisher","first-page":"358","DOI":"10.1016\/j.jretai.2014.12.007","volume":"91","author":"A Rapp","year":"2015","unstructured":"Rapp, A., Baker, T.L., Bachrach, D.G., Ogilvie, J., Beitelspacher, L.S.: Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. Multi-Channel Retail. 91(2), 358\u2013369 (2015). https:\/\/doi.org\/10.1016\/j.jretai.2014.12.007","journal-title":"Multi-Channel Retail."},{"key":"57_CR29","doi-asserted-by":"publisher","unstructured":"Belghiti, S., Ochs, A., Lemoine, J.-F., Badot, O.: The phygital shopping experience: an attempt at conceptualization and empirical investigation 74 (2018). https:\/\/doi.org\/10.1007\/978-3-319-68750-6_18","DOI":"10.1007\/978-3-319-68750-6_18"},{"key":"57_CR30","unstructured":"Jung, Y., Rowson Love, A.: Systems thinking in museums: theory and practice (2017)"},{"key":"57_CR31","unstructured":"United Nations.: International Recommendations for Tourism Statistics IRTS, 2.13 (2008). https:\/\/unstats.un.org\/unsd\/publication\/seriesm\/seriesm_83rev1e.pdf"},{"key":"57_CR32","doi-asserted-by":"publisher","first-page":"342","DOI":"10.1016\/j.tourman.2012.10.008","volume":"36","author":"VM Waligo","year":"2013","unstructured":"Waligo, V.M., Clarke, J., Hawkins, R.: Implementing sustainable tourism: a multi-stakeholder involvement management framework. Tour. Manage. 36, 342\u2013353 (2013). https:\/\/doi.org\/10.1016\/j.tourman.2012.10.008","journal-title":"Tour. Manage."},{"key":"57_CR33","doi-asserted-by":"publisher","unstructured":"Russo-Spena, T., Tregua, M., D'Auria, A., Bifulco, F.: A digital business model: an illustrated framework from the cultural heritage business. Int. J. Entrepren. Behav. Res. Ahead-of-print No. ahead-of-print. https:\/\/doi.org\/10.1108\/IJEBR-01-2021-0088","DOI":"10.1108\/IJEBR-01-2021-0088"},{"key":"57_CR34","unstructured":"Williamson, O.E.: Markets and Hierarchies: Analysis and Antitrust Implications: A Study in the Economics of Internal Organization (1975). University of Illinois at Urbana-Champaign's Academy for Entrepreneurial Leadership Historical Research Reference in Entrepreneurship, Available at SSRN: https:\/\/ssrn.com\/abstract=1496220"},{"key":"57_CR35","doi-asserted-by":"publisher","unstructured":"Andreassen, T., Lervik-Olsen, L., Snyder, H., van Riel, A., Sweeney, J., Vaerenbergh, Y.V.: Business model innovation and value-creation: the triadic way. J. Serv. Manag. 29. https:\/\/doi.org\/10.1108\/JOSM-05-2018-0125","DOI":"10.1108\/JOSM-05-2018-0125"},{"issue":"6","key":"57_CR36","doi-asserted-by":"publisher","first-page":"452","DOI":"10.1108\/EJIM-04-2021-0206","volume":"25","author":"A Visvizi","year":"2022","unstructured":"Visvizi, A., Troisi, O., Grimaldi, M., Loia, F.: Think human, act digital: activating data-driven orientation in innovative start-ups. Eur. J. Innov. Manag. 25(6), 452\u2013478 (2022). https:\/\/doi.org\/10.1108\/EJIM-04-2021-0206","journal-title":"Eur. J. Innov. Manag."},{"key":"57_CR37","unstructured":"Severino, F., (ed.), Comunicare la cultura, vol. 9. FrancoAngeli (2007)"},{"issue":"2","key":"57_CR38","doi-asserted-by":"publisher","first-page":"109","DOI":"10.1016\/S0360-8352(01)00046-8","volume":"41","author":"M Khouja","year":"2001","unstructured":"Khouja, M.: The evaluation of drop shipping option for e-commerce retailers. Comput. Ind. Eng. 41(2), 109\u2013126 (2001). https:\/\/doi.org\/10.1016\/S0360-8352(01)00046-8","journal-title":"Comput. Ind. Eng."},{"key":"57_CR39","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.106923","volume":"124","author":"M Kashef","year":"2021","unstructured":"Kashef, M., Visvizi, A., Troisi, O.:  Smart city as a smart service system: human-computer interaction and smart city surveillance systems. Comput. Hum. Behav. 124, 106923 (2021). https:\/\/doi.org\/10.1016\/j.chb.2021.106923","journal-title":"Comput. Hum. Behav."},{"key":"57_CR40","doi-asserted-by":"crossref","unstructured":"Buhalis, D., Taheri, B.,  Rahimi, R. (Eds.). Smart cities and tourism: co-creating experiences, challenges and opportunities. (2022)","DOI":"10.23912\/9781915097088-4973"},{"issue":"4","key":"57_CR41","doi-asserted-by":"publisher","first-page":"397","DOI":"10.1287\/serv.2018.0218","volume":"10","author":"Francesco Polese","year":"2018","unstructured":"Polese, F., Barile, S., Caputo, F., Carrubbo, L.,  Waletzky, L.: Determinants for value cocreation and collaborative paths in complex service systems: a focus on (smart) cities. Serv. Sci. 10(4), 397\u2013407. (2018)","journal-title":"Service Science"},{"key":"57_CR42","doi-asserted-by":"publisher","first-page":"321","DOI":"10.1016\/j.tourman.2013.12.011","volume":"42","author":"Babak Taheri","year":"2014","unstructured":"Taheri, B., Jafari, A.,  O\u2019Gorman, K.: Keeping your audience: presenting a visitor engagement scale. Tourism Manag. 42, 321\u2013329 (2014) S0261517713002239. https:\/\/doi.org\/10.1016\/j.tourman.2013.12.011","journal-title":"Tourism Management"},{"key":"57_CR43","unstructured":"Visvizi, A.,  Lytras, M. (Eds.).: Smart cities: issues and challenges: mapping political, social and economic risks and threats. (2019)"},{"key":"57_CR44","doi-asserted-by":"crossref","unstructured":"Hiller Connell, K.Y.,  Kozar, J.M.: Introduction to special issue on sustainability and the triple bottom line within the global clothing and textiles industry. Fashion  Text. 4(1), 1\u20133. (2017)","DOI":"10.1186\/s40691-017-0100-6"}],"container-title":["Springer Proceedings in Complexity","Research and Innovation Forum 2022"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-19560-0_57","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,3,14]],"date-time":"2023-03-14T14:22:57Z","timestamp":1678803777000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-19560-0_57"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9783031195594","9783031195600"],"references-count":44,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-19560-0_57","relation":{},"ISSN":["2213-8684","2213-8692"],"issn-type":[{"type":"print","value":"2213-8684"},{"type":"electronic","value":"2213-8692"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"15 March 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"RIIFORUM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"The International Research & Innovation Forum","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Athens","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Greece","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27 April 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"29 April 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"riiforum2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/rii-forum.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}