{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T09:53:11Z","timestamp":1743069191011,"version":"3.40.3"},"publisher-location":"Cham","reference-count":16,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031196782"},{"type":"electronic","value":"9783031196799"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-19679-9_56","type":"book-chapter","created":{"date-parts":[[2022,11,24]],"date-time":"2022-11-24T16:37:53Z","timestamp":1669307873000},"page":"444-449","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["How Service Design Thinking Supports Internal Brand Building Within Organization: A Case Study of Co-design Experiments with Medical Business Domain"],"prefix":"10.1007","author":[{"given":"Tong","family":"Liu","sequence":"first","affiliation":[]},{"given":"Jun","family":"Cai","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2022,11,24]]},"reference":[{"key":"56_CR1","doi-asserted-by":"publisher","first-page":"165","DOI":"10.1016\/j.ijpe.2015.09.023","volume":"171","author":"MMH Chowdhury","year":"2016","unstructured":"Chowdhury, M.M.H., Quaddus, M.A.: A multi-phased QFD based optimization approach to sustainable service design. Int. J. Prod. Econ. 171, 165\u2013178 (2016). https:\/\/doi.org\/10.1016\/j.ijpe.2015.09.023","journal-title":"Int. J. Prod. Econ."},{"key":"56_CR2","unstructured":"Dong-mei, Y.: How to construct the medical enterprise culture. Acad. J. Guangdong Coll. Pharm. 04, 429\u2013430 (2005)"},{"key":"56_CR3","doi-asserted-by":"publisher","unstructured":"Honglei, L., Jianli, L.: Research\u00a0on\u00a0the\u00a0user\u00a0experience-based\u00a0context\u00a0of\u00a0business model:\u00a0toward\u00a0a\u00a0value\u00a0creation\u00a0&\u00a0delivery\u00a0perspective. Foreign Econ. Manag. 42, 20\u201337 (2020). https:\/\/doi.org\/10.16538\/j.cnki.fem.20200507.102","DOI":"10.16538\/j.cnki.fem.20200507.102"},{"key":"56_CR4","doi-asserted-by":"crossref","unstructured":"Kimita, K., Yoshimitsu, Y., Shimomura, Y., Arai, T.: A customers\u2019 value model for sustainable service design. In: International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, pp 77\u201385 (2008)","DOI":"10.1115\/DETC2008-49564"},{"key":"56_CR5","volume-title":"This is Service Design Thinking: Basics, Tools, Cases","author":"M Stickdorn","year":"2011","unstructured":"Stickdorn, M., Schneider, J., Andrews, K., Lawrence, A.: This is Service Design Thinking: Basics, Tools, Cases. Wiley, Hoboken (2011)"},{"key":"56_CR6","doi-asserted-by":"publisher","first-page":"1521","DOI":"10.1108\/03090561111151871\/FULL\/XML","volume":"45","author":"K Punjaisri","year":"2011","unstructured":"Punjaisri, K., Wilson, A.: Internal branding process: key mechanisms, outcomes and moderating factors. Eur. J. Mark. 45, 1521\u20131537 (2011). https:\/\/doi.org\/10.1108\/03090561111151871\/FULL\/XML","journal-title":"Eur. J. Mark."},{"key":"56_CR7","doi-asserted-by":"publisher","first-page":"1144","DOI":"10.1016\/j.indmarman.2011.09.005","volume":"40","author":"M M\u00e4l\u00e4sk\u00e4","year":"2011","unstructured":"M\u00e4l\u00e4sk\u00e4, M., Saraniemi, S., T\u00e4htinen, J.: Network actors\u2019 participation in B2B SME branding. Ind. Mark. Manag. 40, 1144\u20131152 (2011). https:\/\/doi.org\/10.1016\/j.indmarman.2011.09.005","journal-title":"Ind. Mark. Manag."},{"key":"56_CR8","doi-asserted-by":"publisher","first-page":"1097","DOI":"10.1080\/02642069.2020.1787992","volume":"41","author":"S Ayrom","year":"2021","unstructured":"Ayrom, S., Tumer, M.: Effects of internal branding and brand-oriented leadership on work-related outcomes. Serv. Ind. J. 41, 1097\u20131117 (2021). https:\/\/doi.org\/10.1080\/02642069.2020.1787992","journal-title":"Serv. Ind. J."},{"key":"56_CR9","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1108\/JPBM-11-2014-0751","volume":"25","author":"FZ Saleem","year":"2016","unstructured":"Saleem, F.Z., Iglesias, O.: Mapping the domain of the fragmented field of internal branding. J. Prod. Brand Manag. 25, 43\u201357 (2016)","journal-title":"J. Prod. Brand Manag."},{"key":"56_CR10","doi-asserted-by":"publisher","DOI":"10.1007\/978-0-387-76578-5","volume-title":"Service Science, Management and Engineering","author":"B Helfley","year":"2011","unstructured":"Helfley, B.: Service Science, Management and Engineering. Springer, New York (2011). https:\/\/doi.org\/10.1007\/978-0-387-76578-5"},{"key":"56_CR11","doi-asserted-by":"publisher","first-page":"106","DOI":"10.1287\/serv.2014.0068","volume":"6","author":"K Wetter-Edman","year":"2014","unstructured":"Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., et al.: Design for value co-creation: exploring synergies between design for service and service logic. Serv. Sci. 6, 106\u2013121 (2014). https:\/\/doi.org\/10.1287\/serv.2014.0068","journal-title":"Serv. Sci."},{"key":"56_CR12","doi-asserted-by":"crossref","unstructured":"Sun, J., Chu, J.: A new method of product-service system design: product-based, participatory service design method. In: IOP Conference Series: Materials Science and Engineering, p. 12080 (2019)","DOI":"10.1088\/1757-899X\/573\/1\/012080"},{"key":"56_CR13","doi-asserted-by":"publisher","first-page":"681","DOI":"10.1108\/JOSM-07-2017-0178","volume":"30","author":"M Prestes Joly","year":"2019","unstructured":"Prestes Joly, M., Teixeira, J.G., Patr\u00edcio, L., Sangiorgi, D.: Leveraging service design as a multidisciplinary approach to service innovation. J. Serv. Manag. 30, 681\u2013715 (2019). https:\/\/doi.org\/10.1108\/JOSM-07-2017-0178","journal-title":"J. Serv. Manag."},{"key":"56_CR14","doi-asserted-by":"publisher","first-page":"889","DOI":"10.1108\/JOSM-11-2019-0332","volume":"31","author":"L Patr\u00edcio","year":"2020","unstructured":"Patr\u00edcio, L., Sangiorgi, D., Mahr, D., et al.: Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems. J. Serv. Manag. 31, 889\u2013909 (2020). https:\/\/doi.org\/10.1108\/JOSM-11-2019-0332","journal-title":"J. Serv. Manag."},{"key":"56_CR15","unstructured":"Knapp, J.: The Three-Hour Brand Sprint \u2013 GV Library (2017). https:\/\/library.gv.com\/the-three-hour-brand-sprint-3ccabf4b768a. Accessed 27 Apr 2020"},{"key":"56_CR16","doi-asserted-by":"publisher","first-page":"985","DOI":"10.1080\/02642069.2018.1491969","volume":"41","author":"CY Huang","year":"2021","unstructured":"Huang, C.Y., Lai, C.H.: Effects of internal branding management in a hospital context. Serv. Ind. J. 41, 985\u20131006 (2021). https:\/\/doi.org\/10.1080\/02642069.2018.1491969","journal-title":"Serv. Ind. J."}],"container-title":["Communications in Computer and Information Science","HCI International 2022 \u2013 Late Breaking Posters"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-19679-9_56","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,10,9]],"date-time":"2024-10-09T13:40:39Z","timestamp":1728481239000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-19679-9_56"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031196782","9783031196799"],"references-count":16,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-19679-9_56","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"24 November 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 June 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 July 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2022.hci.international\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}