{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,8]],"date-time":"2026-05-08T18:03:27Z","timestamp":1778263407823,"version":"3.51.4"},"publisher-location":"Cham","reference-count":41,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031217067","type":"print"},{"value":"9783031217074","type":"electronic"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-21707-4_21","type":"book-chapter","created":{"date-parts":[[2022,11,24]],"date-time":"2022-11-24T18:52:04Z","timestamp":1669315924000},"page":"285-306","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":6,"title":["I\u2019m Only\u00a0Human: The Effects of\u00a0Trust Dampening by\u00a0Anthropomorphic Agents"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4969-4456","authenticated-orcid":false,"given":"Theodore","family":"Jensen","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mohammad Maifi Hasan","family":"Khan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,11,25]]},"reference":[{"issue":"4489","key":"21_CR1","doi-asserted-by":"publisher","first-page":"1390","DOI":"10.1126\/science.7466396","volume":"211","author":"R Axelrod","year":"1981","unstructured":"Axelrod, R., Hamilton, W.D.: The evolution of cooperation. Science 211(4489), 1390\u20131396 (1981)","journal-title":"Science"},{"issue":"1","key":"21_CR2","doi-asserted-by":"publisher","first-page":"71","DOI":"10.1007\/s12369-008-0001-3","volume":"1","author":"C Bartneck","year":"2009","unstructured":"Bartneck, C., Kuli\u0107, D., Croft, E., Zoghbi, S.: Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots. Int. J. Soc. Robot. 1(1), 71\u201381 (2009)","journal-title":"Int. J. Soc. Robot."},{"key":"21_CR3","doi-asserted-by":"crossref","unstructured":"Bickmore, T., Cassell, J.: Relational agents: a model and implementation of building user trust. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 396\u2013403 (2001)","DOI":"10.1145\/365024.365304"},{"issue":"4","key":"21_CR4","first-page":"67","volume":"22","author":"J Cassell","year":"2001","unstructured":"Cassell, J.: Embodied conversational agents: representation and intelligence in user interfaces. AI Mag. 22(4), 67\u201367 (2001)","journal-title":"AI Mag."},{"key":"21_CR5","series-title":"Human-Computer Interaction Series","doi-asserted-by":"publisher","first-page":"239","DOI":"10.1007\/1-4020-2730-3_9","volume-title":"From Brows to Trust","author":"R Catrambone","year":"2004","unstructured":"Catrambone, R., Stasko, J., Xiao, J.: ECA as user interface paradigm. In: Ruttkay, Z., Pelachaud, C. (eds.) From Brows to Trust. HIS, vol. 7, pp. 239\u2013267. Springer, Dordrecht (2004). https:\/\/doi.org\/10.1007\/1-4020-2730-3_9"},{"key":"21_CR6","unstructured":"Cohen, M.S., Parasuraman, R., Freeman, J.T.: Trust in decision aids: a model and its training implications. In: Proceedings of Command and Control Research and Technology Symposium, pp. 1\u201337 (1998)"},{"issue":"3","key":"21_CR7","doi-asserted-by":"publisher","first-page":"577","DOI":"10.1016\/j.chb.2012.11.023","volume":"29","author":"KE Culley","year":"2013","unstructured":"Culley, K.E., Madhavan, P.: A note of caution regarding anthropomorphism in hci agents. Comput. Hum. Behav. 29(3), 577\u2013579 (2013)","journal-title":"Comput. Hum. Behav."},{"issue":"3","key":"21_CR8","doi-asserted-by":"publisher","first-page":"407","DOI":"10.1177\/0018720814547570","volume":"57","author":"KA Hoff","year":"2015","unstructured":"Hoff, K.A., Bashir, M.: Trust in automation: integrating empirical evidence on factors that influence trust. Hum. Factors 57(3), 407\u2013434 (2015)","journal-title":"Hum. Factors"},{"key":"21_CR9","doi-asserted-by":"crossref","unstructured":"Jensen, T., Albayram, Y., Khan, M.M.H., Fahim, M.A.A., Buck, R., Coman, E.: The apple does fall far from the tree: user separation of a system from its developers in human-automation trust repair. In: Proceedings of the 2019 on Designing Interactive Systems Conference, pp. 1071\u20131082 (2019)","DOI":"10.1145\/3322276.3322349"},{"key":"21_CR10","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1007\/978-3-030-50334-5_3","volume-title":"Artificial Intelligence in HCI","author":"T Jensen","year":"2020","unstructured":"Jensen, T., Khan, M.M.H., Albayram, Y.: The role of behavioral anthropomorphism in human-automation trust calibration. In: Degen, H., Reinerman-Jones, L. (eds.) HCII 2020. LNCS, vol. 12217, pp. 33\u201353. Springer, Cham (2020). https:\/\/doi.org\/10.1007\/978-3-030-50334-5_3"},{"key":"21_CR11","doi-asserted-by":"crossref","unstructured":"Jensen, T., Khan, M.M.H., Fahim, M.A.A., Albayram, Y.: Trust and anthropomorphism in tandem: the interrelated nature of automated agent appearance and reliability in trustworthiness perceptions. In: Designing Interactive Systems Conference 2021, pp. 1470\u20131480 (2021)","DOI":"10.1145\/3461778.3462102"},{"issue":"1","key":"21_CR12","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1518\/hfes.46.1.50.30392","volume":"46","author":"JD Lee","year":"2004","unstructured":"Lee, J.D., See, K.A.: Trust in automation: designing for appropriate reliance. Hum. Factors 46(1), 50\u201380 (2004)","journal-title":"Hum. Factors"},{"key":"21_CR13","doi-asserted-by":"publisher","first-page":"287","DOI":"10.1146\/annurev-orgpsych-032516-113147","volume":"4","author":"RJ Lewicki","year":"2017","unstructured":"Lewicki, R.J., Brinsfield, C.: Trust repair. Annu. Rev. Organ. Psych. Organ. Behav. 4, 287\u2013313 (2017)","journal-title":"Annu. Rev. Organ. Psych. Organ. Behav."},{"issue":"3","key":"21_CR14","doi-asserted-by":"publisher","first-page":"438","DOI":"10.2307\/259288","volume":"23","author":"RJ Lewicki","year":"1998","unstructured":"Lewicki, R.J., McAllister, D.J., Bies, R.J.: Trust and distrust: new relationships and realities. Acad. Manag. Rev. 23(3), 438\u2013458 (1998)","journal-title":"Acad. Manag. Rev."},{"key":"21_CR15","unstructured":"Luhmann, N.: Trust and Power. Wiley (1979)"},{"key":"21_CR16","doi-asserted-by":"crossref","unstructured":"Macy, M.W., Skvoretz, J.: The evolution of trust and cooperation between strangers: a computational model. American Sociological Review, pp. 638\u2013660 (1998)","DOI":"10.2307\/2657332"},{"issue":"4","key":"21_CR17","doi-asserted-by":"publisher","first-page":"277","DOI":"10.1080\/14639220500337708","volume":"8","author":"P Madhavan","year":"2007","unstructured":"Madhavan, P., Wiegmann, D.A.: Similarities and differences between human-human and human-automation trust: an integrative review. Theor. Issues Ergon. Sci. 8(4), 277\u2013301 (2007)","journal-title":"Theor. Issues Ergon. Sci."},{"issue":"1","key":"21_CR18","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1037\/0021-9010.84.1.123","volume":"84","author":"RC Mayer","year":"1999","unstructured":"Mayer, R.C., Davis, J.H.: The effect of the performance appraisal system on trust for management: a field quasi-experiment. J. Appl. Psychol. 84(1), 123 (1999)","journal-title":"J. Appl. Psychol."},{"issue":"3","key":"21_CR19","doi-asserted-by":"publisher","first-page":"709","DOI":"10.2307\/258792","volume":"20","author":"RC Mayer","year":"1995","unstructured":"Mayer, R.C., Davis, J.H., Schoorman, F.D.: An integrative model of organizational trust. Acad. Manag. Rev. 20(3), 709\u2013734 (1995)","journal-title":"Acad. Manag. Rev."},{"issue":"4","key":"21_CR20","doi-asserted-by":"publisher","first-page":"323","DOI":"10.1086\/209566","volume":"26","author":"Y Moon","year":"2000","unstructured":"Moon, Y.: Intimate exchanges: using computers to elicit self-disclosure from consumers. J. Consumer Res. 26(4), 323\u2013339 (2000)","journal-title":"J. Consumer Res."},{"key":"21_CR21","doi-asserted-by":"crossref","unstructured":"Muir, B.M.: Trust in automation: Part i. theoretical issues in the study of trust and human intervention in automated systems. Ergonomics 37(11), 1905\u20131922 (1994)","DOI":"10.1080\/00140139408964957"},{"key":"21_CR22","doi-asserted-by":"crossref","unstructured":"Muir, B.M., Moray, N.: Trust in automation. part ii. experimental studies of trust and human intervention in a process control simulation. Ergonomics 39(3), 429\u2013460 (1996)","DOI":"10.1080\/00140139608964474"},{"issue":"1","key":"21_CR23","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1111\/0022-4537.00153","volume":"56","author":"C Nass","year":"2000","unstructured":"Nass, C., Moon, Y.: Machines and mindlessness: social responses to computers. J. Soc. Issues 56(1), 81\u2013103 (2000)","journal-title":"J. Soc. Issues"},{"key":"21_CR24","doi-asserted-by":"crossref","unstructured":"Nass, C., Steuer, J., Tauber, E.R.: Computers are social actors. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 72\u201378 (1994)","DOI":"10.1145\/191666.191703"},{"issue":"1","key":"21_CR25","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1080\/15213260802669433","volume":"12","author":"KL Nowak","year":"2009","unstructured":"Nowak, K.L., Hamilton, M.A., Hammond, C.C.: The effect of image features on judgments of homophily, credibility, and intention to use as avatars in future interactions. Media Psychol. 12(1), 50\u201376 (2009)","journal-title":"Media Psychol."},{"issue":"9","key":"21_CR26","doi-asserted-by":"publisher","first-page":"1059","DOI":"10.1080\/00140139.2012.691554","volume":"55","author":"R Pak","year":"2012","unstructured":"Pak, R., Fink, N., Price, M., Bass, B., Sturre, L.: Decision support aids with anthropomorphic characteristics influence trust and performance in younger and older adults. Ergonomics 55(9), 1059\u20131072 (2012)","journal-title":"Ergonomics"},{"issue":"2","key":"21_CR27","doi-asserted-by":"publisher","first-page":"230","DOI":"10.1518\/001872097778543886","volume":"39","author":"R Parasuraman","year":"1997","unstructured":"Parasuraman, R., Riley, V.: Humans and automation: Use, misuse, disuse, abuse. Hum. Factors 39(2), 230\u2013253 (1997)","journal-title":"Hum. Factors"},{"key":"21_CR28","doi-asserted-by":"crossref","unstructured":"Quinn, D.B., Pak, R., de Visser, E.J.: Testing the efficacy of human-human trust repair strategies with machines. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting. vol. 61, pp. 1794\u20131798. SAGE Publications Sage CA: Los Angeles, CA (2017)","DOI":"10.1177\/1541931213601930"},{"key":"21_CR29","unstructured":"Reeves, B., Nass, C.I.: The media equation: How people treat computers, television, and new media like real people and places. Cambridge University Press (1996)"},{"key":"21_CR30","doi-asserted-by":"crossref","unstructured":"Robinette, P., Li, W., Allen, R., Howard, A.M., Wagner, A.R.: Overtrust of robots in emergency evacuation scenarios. In: 2016 11th ACM\/IEEE International Conference on Human-Robot Interaction (HRI), pp. 101\u2013108. IEEE (2016)","DOI":"10.1109\/HRI.2016.7451740"},{"key":"21_CR31","doi-asserted-by":"crossref","unstructured":"Seyama, J., Nagayama, R.S.: The uncanny valley: effect of realism on the impression of artificial human faces. Presence: Teleoperators Virtual Environ. 16(4), 337\u2013351 (2007)","DOI":"10.1162\/pres.16.4.337"},{"key":"21_CR32","doi-asserted-by":"crossref","unstructured":"Smith, M.A., Allaham, M.M., Wiese, E.: Trust in automated agents is modulated by the combined influence of agent and task type. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, vol. 60, pp. 206\u2013210. SAGE Publications Sage CA: Los Angeles, CA (2016)","DOI":"10.1177\/1541931213601046"},{"key":"21_CR33","doi-asserted-by":"crossref","unstructured":"Strait, M., Vujovic, L., Floerke, V., Scheutz, M., Urry, H.: Too much humanness for human-robot interaction: exposure to highly humanlike robots elicits aversive responding in observers. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, pp. 3593\u20133602 (2015)","DOI":"10.1145\/2702123.2702415"},{"key":"21_CR34","doi-asserted-by":"crossref","unstructured":"de Visser, E.J., et al.: The world is not enough: trust in cognitive agents. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, vol. 56, pp. 263\u2013267. Sage Publications Sage CA: Los Angeles, CA (2012)","DOI":"10.1177\/1071181312561062"},{"issue":"1","key":"21_CR35","doi-asserted-by":"publisher","first-page":"116","DOI":"10.1177\/0018720816687205","volume":"59","author":"EJ de Visser","year":"2017","unstructured":"de Visser, E.J., Monfort, S.S., Goodyear, K., Lu, L., O\u2019Hara, M., Lee, M.R., Parasuraman, R., Krueger, F.: A little anthropomorphism goes a long way: effects of oxytocin on trust, compliance, and team performance with automated agents. Hum. Factors 59(1), 116\u2013133 (2017)","journal-title":"Hum. Factors"},{"issue":"3","key":"21_CR36","doi-asserted-by":"publisher","first-page":"331","DOI":"10.1037\/xap0000092","volume":"22","author":"EJ de Visser","year":"2016","unstructured":"de Visser, E.J., Monfort, S.S., McKendrick, R., Smith, M.A., McKnight, P.E., Krueger, F., Parasuraman, R.: Almost human: anthropomorphism increases trust resilience in cognitive agents. J. Exp. Psychol. Appl. 22(3), 331 (2016)","journal-title":"J. Exp. Psychol. Appl."},{"issue":"10","key":"21_CR37","doi-asserted-by":"publisher","first-page":"1409","DOI":"10.1080\/00140139.2018.1457725","volume":"61","author":"EJ de Visser","year":"2018","unstructured":"de Visser, E.J., Pak, R., Shaw, T.H.: From \u2018automation\u2019 to \u2018autonomy\u2019: the importance of trust repair in human-machine interaction. Ergonomics 61(10), 1409\u20131427 (2018)","journal-title":"Ergonomics"},{"issue":"2","key":"21_CR38","doi-asserted-by":"publisher","first-page":"459","DOI":"10.1007\/s12369-019-00596-x","volume":"12","author":"EJ de Visser","year":"2020","unstructured":"de Visser, E.J., Peeters, M.M., Jung, M.F., Kohn, S., Shaw, T.H., Pak, R., Neerincx, M.A.: Towards a theory of longitudinal trust calibration in human-robot teams. Int. J. Soc. Robot. 12(2), 459\u2013478 (2020)","journal-title":"Int. J. Soc. Robot."},{"issue":"3","key":"21_CR39","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1177\/1745691610369336","volume":"5","author":"A Waytz","year":"2010","unstructured":"Waytz, A., Cacioppo, J., Epley, N.: Who sees human? the stability and importance of individual differences in anthropomorphism. Perspect. Psychol. Sci. 5(3), 219\u2013232 (2010)","journal-title":"Perspect. Psychol. Sci."},{"key":"21_CR40","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1016\/j.jesp.2014.01.005","volume":"52","author":"A Waytz","year":"2014","unstructured":"Waytz, A., Heafner, J., Epley, N.: The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle. J. Exp. Soc. Psychol. 52, 113\u2013117 (2014)","journal-title":"J. Exp. Soc. Psychol."},{"issue":"1","key":"21_CR41","doi-asserted-by":"publisher","first-page":"99","DOI":"10.2307\/259039","volume":"24","author":"AC Wicks","year":"1999","unstructured":"Wicks, A.C., Berman, S.L., Jones, T.M.: The structure of optimal trust: Moral and strategic implications. Acad. Manag. Rev. 24(1), 99\u2013116 (1999)","journal-title":"Acad. Manag. Rev."}],"container-title":["Lecture Notes in Computer Science","HCI International 2022 \u2013 Late Breaking Papers: Interacting with eXtended Reality and Artificial Intelligence"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-21707-4_21","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,11,24]],"date-time":"2022-11-24T19:02:12Z","timestamp":1669316532000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-21707-4_21"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031217067","9783031217074"],"references-count":41,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-21707-4_21","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"25 November 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 June 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 July 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2022.hci.international\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}