{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T03:14:39Z","timestamp":1742958879609,"version":"3.40.3"},"publisher-location":"Cham","reference-count":35,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031221309"},{"type":"electronic","value":"9783031221316"}],"license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"},{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022]]},"DOI":"10.1007\/978-3-031-22131-6_24","type":"book-chapter","created":{"date-parts":[[2022,11,24]],"date-time":"2022-11-24T18:52:04Z","timestamp":1669315924000},"page":"309-319","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Continuance Usage of Online-Merge-Offline (OMO) Educational Services: An Empirical Study"],"prefix":"10.1007","author":[{"given":"JiuJiu","family":"Jiang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lili","family":"Liu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shanjiao","family":"Ren","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Suting","family":"Yang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Peiping","family":"Zong","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"He","family":"Lai","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2022,11,25]]},"reference":[{"key":"24_CR1","unstructured":"UNICEF. Keeping the World\u2019s Children Learning through COVID-19. https:\/\/www.unicef.org\/coronavirus\/keeping-worlds-children-learning-through-covid-19. Accessed 20 Apr 2020"},{"key":"24_CR2","unstructured":"UNICEF. UNICEF calls for averting a lost generation as COVID-19 threatens to cause irreversible harm to children\u2019s education, nutrition and well-being. https:\/\/www.unicef.org\/press-releases\/unicef-calls-averting-lost-generation-covid-19-threatens-cause-irreversible-harm. Accessed 18 Nov 2020"},{"key":"24_CR3","first-page":"4","volume":"2","author":"KF Li","year":"2018","unstructured":"Li, K.F.: Rush to the OMO Era. Manager 2, 4 (2018)","journal-title":"Manager"},{"issue":"2","key":"24_CR4","doi-asserted-by":"publisher","first-page":"134","DOI":"10.1108\/AAOUJ-08-2019-0033","volume":"14","author":"J Xiao","year":"2019","unstructured":"Xiao, J., Sun-Lin, H.Z., Cheng, H.C.: A framework of online-merge-offline (OMO) classroom for open education: a preliminary study. Asian Assoc. Open Univ. J. 14(2), 134\u2013146 (2019)","journal-title":"Asian Assoc. Open Univ. J."},{"key":"24_CR5","unstructured":"Ministry of Education of P.R. China. Guiding opinions of six departments including the Ministry of education on promoting the construction of new educational infrastructure and building a high-quality education support system. http:\/\/www.moe.gov.cn\/srcsite\/A16\/s3342\/202107\/t20210720_545783.html. Accessed 14 Oct 2021"},{"key":"24_CR6","unstructured":"Ministry of Education of P.R. China. Reply to proposal No. 4271 (Education No. 437) of the fourth session of the 13th National Committee of the Chinese people's Political Consultative Conference. http:\/\/www.moe.gov.cn\/jyb_xxgk\/xxgk_jyta\/jyta_kjs\/202111\/t20211104_577687.html. Accessed 21 July 2021"},{"issue":"4","key":"24_CR7","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1177\/002224378001700405","volume":"17","author":"RL Oliver","year":"1980","unstructured":"Oliver, R.L.: A cognitive model of the antecedents and consequences of satisfaction decisions. J. Mark. Res. 17(4), 460\u2013469 (1980)","journal-title":"J. Mark. Res."},{"issue":"2","key":"24_CR8","doi-asserted-by":"publisher","first-page":"201","DOI":"10.1016\/S0167-9236(01)00111-7","volume":"32","author":"A Bhattacherjee","year":"2001","unstructured":"Bhattacherjee, A.: An empirical analysis of the antecedents of electronic commerce service continuance. Decis. Support Syst. 32(2), 201\u2013214 (2001)","journal-title":"Decis. Support Syst."},{"key":"24_CR9","unstructured":"Zhang, Z., Wang, Y.N., Chen, X.H., Gao, Y.: An empirical research on the factors affecting learners' continuous learning intention in MOOC: a modified expectation-confirmation model. e-Edu. Res. 22(01), 100\u2013111 (2016)"},{"issue":"01","key":"24_CR10","first-page":"100","volume":"22","author":"GF Yang","year":"2016","unstructured":"Yang, G.F.: Factors affecting the continued use of MOOC user behavior. Open Edu. Res. 22(01), 100\u2013111 (2016)","journal-title":"Open Edu. Res."},{"key":"24_CR11","unstructured":"Yan, A., Yan, Y.L.: An empirical study of influential factors of the intention of continually using electronic resources in university library. Libr. Tribune 33(03), 43\u201350+30 (2013)"},{"key":"24_CR12","doi-asserted-by":"publisher","first-page":"236","DOI":"10.1016\/j.compedu.2014.11.017","volume":"82","author":"CP Chen","year":"2015","unstructured":"Chen, C.P., Lai, H.M., Ho, C.Y.: Why do teachers continue to use teaching blogs? the roles of perceived voluntariness and habit. Comput. Educ. 82, 236\u2013249 (2015)","journal-title":"Comput. Educ."},{"key":"24_CR13","first-page":"1","volume-title":"The Mathematical Theory of Communication","author":"CE Shannon","year":"1949","unstructured":"Shannon, C.E., Weaver, W.: The Mathematical Theory of Communication, pp. 1\u201354. University of Illinois Press, Urbana IL (1949)"},{"issue":"1","key":"24_CR14","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1016\/0378-7206(78)90028-9","volume":"5","author":"RO Mason","year":"1978","unstructured":"Mason, R.O.: Measuring information output: a communication systems approach. Inf. Manage. 5(1), 219\u2013234 (1978)","journal-title":"Inf. Manage."},{"issue":"1","key":"24_CR15","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1287\/isre.3.1.60","volume":"3","author":"WH Delone","year":"1992","unstructured":"Delone, W.H., Mclean, E.R.: Information systems success: the quest for the dependent variable. Inf. Syst. Res. 3(1), 60\u201395 (1992)","journal-title":"Inf. Syst. Res."},{"key":"24_CR16","doi-asserted-by":"crossref","unstructured":"Delone, W.H., Mclean, E.R.:. The Delone and Mclean model of information systems success: a ten-year update. J. Manage. Inf. Syst. 19(4), 9\u201330 (2003)","DOI":"10.1080\/07421222.2003.11045748"},{"key":"24_CR17","unstructured":"Oliver, T.A., Oliver, R.L., Macmillan, I.C.: A Catastrophe model for developing service satisfaction strategies. J. Mark. 251\u2013257 (1992)"},{"issue":"1","key":"24_CR18","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1108\/08876040110381463","volume":"15","author":"J Lee","year":"2001","unstructured":"Lee, J., Lee, J., Feick, L.: The impact of switching costs on the customer satisfaction-loyalty link: mobile phone service in France. J. Serv. Mark. 15(1), 35\u201348 (2001)","journal-title":"J. Serv. Mark."},{"issue":"2","key":"24_CR19","doi-asserted-by":"publisher","first-page":"123","DOI":"10.1002\/mar.10063","volume":"20","author":"RE Anderson","year":"2003","unstructured":"Anderson, R.E., Srinivasan, S.S.: E-satisfaction and e-loyalty: a contingency framework. Psychol. Mark. 20(2), 123\u2013138 (2003). https:\/\/doi.org\/10.1002\/mar.10063","journal-title":"Psychol. Mark."},{"key":"24_CR20","doi-asserted-by":"publisher","first-page":"321","DOI":"10.1007\/s11116-010-9306-9","volume":"38","author":"W Jen","year":"2011","unstructured":"Jen, W., Tu, R., Lu, T.: Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers. Transportation 38, 321\u2013342 (2011)","journal-title":"Transportation"},{"issue":"02","key":"24_CR21","first-page":"203","volume":"35","author":"CY Tian","year":"2021","unstructured":"Tian, C.Y., Pei, Z.B.: Study on the relationship between perceived value, satisfaction and loyalty of tourists in cultural heritage sites. J. Arid Land Resour. Environ. 35(02), 203\u2013208 (2021)","journal-title":"J. Arid Land Resour. Environ."},{"key":"24_CR22","first-page":"90","volume":"01","author":"XJ Yin","year":"2021","unstructured":"Yin, X.J., Xie, T.: Researching transformation path from consumer satisfaction to consumer loyalty of cross-border import e-commerce platform. J. Commercial Econo. 01, 90\u201393 (2021)","journal-title":"J. Commercial Econo."},{"key":"24_CR23","unstructured":"Shi, M.: Investigating students' satisfaction and loyalty in Higher Vocational Colleges. Qingdao University (2020)"},{"issue":"01","key":"24_CR24","first-page":"104","volume":"38","author":"L Huang","year":"2020","unstructured":"Huang, L., Pei, X.N., Zhu, Y.X.: A new study on the evaluation index system for content quality of online course: a perspective from learner experience and knowledge payment. J. Dist. Educ. 38(01), 104\u2013112 (2020)","journal-title":"J. Dist. Educ."},{"issue":"4","key":"24_CR25","doi-asserted-by":"publisher","first-page":"41","DOI":"10.1177\/002224298504900403","volume":"49","author":"A Parasuraman","year":"1985","unstructured":"Parasuraman, A., Zeithaml, V.A., Berry, L.L.: A conceptual model of service quality and its implication for future research (SERVQUAL). J. Mark. 49(4), 41\u201350 (1985)","journal-title":"J. Mark."},{"key":"24_CR26","doi-asserted-by":"crossref","unstructured":"Cardozo, R.N.: An experimental study of customer effort, expectation, and satisfaction. J. Mark. Res. 2(8) (1965)","DOI":"10.2307\/3150182"},{"issue":"2","key":"24_CR27","doi-asserted-by":"publisher","first-page":"506","DOI":"10.1016\/j.compedu.2009.09.002","volume":"54","author":"MC Lee","year":"2010","unstructured":"Lee, M.C.: Explaining and predicting users\u2019 continuance intention toward e-learning: an extension of the expectation confirmation model. Comput. Educ. 54(2), 506\u2013516 (2010)","journal-title":"Comput. Educ."},{"issue":"3","key":"24_CR28","first-page":"269","volume":"18","author":"L Inseong","year":"2007","unstructured":"Inseong, L., Jaesoo, K., Jinwoo, K.: Use contexts for the mobile Internet: alongitudinal study monitoring actual use of mobile Internet services. Int. J. Human-Comput. Interact. 18(3), 269\u2013292 (2007)","journal-title":"Int. J. Human-Comput. Interact."},{"issue":"03","key":"24_CR29","first-page":"57","volume":"35","author":"GF Yang","year":"2015","unstructured":"Yang, G.F.: An empirical study on continuance intention of mobile reading service\u2014\u2014to content aggregation APP as an example. J. Mod. Inf. 35(03), 57\u201363 (2015)","journal-title":"J. Mod. Inf."},{"issue":"1","key":"24_CR30","first-page":"53","volume":"23","author":"G Brown","year":"1952","unstructured":"Brown, G.: Brand loyalty-fact or fiction? Advert. Age 23(1), 53\u201355 (1952)","journal-title":"Advert. Age"},{"issue":"1","key":"24_CR31","first-page":"116","volume":"34","author":"RM Cunningham","year":"1956","unstructured":"Cunningham, R.M.: Brand loyalty-what, where, how much? Harv. Bus. Rev. 34(1), 116\u2013128 (1956)","journal-title":"Harv. Bus. Rev."},{"key":"24_CR32","first-page":"70","volume":"04","author":"CX Wang","year":"2003","unstructured":"Wang, C.X., Han, X.Y., Wen, B.Y.: An empirical study of the relationship between customer satisfaction and loyalty. Nankai Bus. Rev. 04, 70\u201374 (2003)","journal-title":"Nankai Bus. Rev."},{"key":"24_CR33","unstructured":"Hair, J., Black, B., Babin, B., et al.: Multivariate Data Analysis (6\u00aa ed.) (2006)"},{"issue":"2","key":"24_CR34","first-page":"295","volume":"8","author":"WW Chin","year":"1998","unstructured":"Chin, W.W., Marcoulides, G.: The partial least squares approach to structural equation modeling. Adv. Hospitality Lsure 8(2), 295\u2013336 (1998)","journal-title":"Adv. Hospitality Lsure"},{"issue":"3","key":"24_CR35","doi-asserted-by":"publisher","first-page":"382","DOI":"10.1177\/002224378101800313","volume":"18","author":"C Fornell","year":"1981","unstructured":"Fornell, C., Larcker, D.F.: Structural equation models with unobservable variables and measurement error: algebra and statistics. J. Mark. Res. 18(3), 382\u2013388 (1981)","journal-title":"J. Mark. Res."}],"container-title":["Lecture Notes in Computer Science","HCI International 2022 - Late Breaking Papers. Interaction in New Media, Learning and Games"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-22131-6_24","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,11,24]],"date-time":"2022-11-24T19:11:29Z","timestamp":1669317089000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-22131-6_24"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"ISBN":["9783031221309","9783031221316"],"references-count":35,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-22131-6_24","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2022]]},"assertion":[{"value":"25 November 2022","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26 June 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1 July 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2022.hci.international\/index.html","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}