{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,20]],"date-time":"2026-02-20T08:01:36Z","timestamp":1771574496288,"version":"3.50.1"},"publisher-location":"Cham","reference-count":66,"publisher":"Springer International Publishing","isbn-type":[{"value":"9783031255809","type":"print"},{"value":"9783031255816","type":"electronic"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-25581-6_6","type":"book-chapter","created":{"date-parts":[[2023,2,1]],"date-time":"2023-02-01T10:06:55Z","timestamp":1675246015000},"page":"83-100","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":14,"title":["Understanding the Intention to Use Mental Health Chatbots Among LGBTQIA+\u2009Individuals: Testing and Extending the UTAUT"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9221-6586","authenticated-orcid":false,"given":"Tanja","family":"Henkel","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0912-3712","authenticated-orcid":false,"given":"Annemiek J.","family":"Linn","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6904-6515","authenticated-orcid":false,"given":"Margot J.","family":"van der Goot","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2023,2,2]]},"reference":[{"key":"6_CR1","doi-asserted-by":"publisher","first-page":"103978","DOI":"10.1016\/j.ijmedinf.2019.103978","volume":"132","author":"AA Abd-alrazaq","year":"2019","unstructured":"Abd-alrazaq, A.A., Alajlani, M., Alalwan, A.A., Bewick, B.M., Gardner, P., Househ, M.: An overview of the features of chatbots in mental health: a scoping review. Int. J. Med. Informatics 132, 103978 (2019)","journal-title":"Int. J. Med. Informatics"},{"issue":"2","key":"6_CR2","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1016\/0749-5978(91)90020-T","volume":"50","author":"I Ajzen","year":"1991","unstructured":"Ajzen, I.: The theory of planned behavior. Organ. Behav. Hum. Decis. Process. 50(2), 179\u2013211 (1991)","journal-title":"Organ. Behav. Hum. Decis. Process."},{"key":"6_CR3","doi-asserted-by":"crossref","unstructured":"Almahri, F.A.J., Bell, D., Merhi, M.: Understanding student acceptance and use of chatbots in the United Kingdom universities: a structural equation modelling approach. In: 2020 6th International Conference on Information Management (ICIM) (2020)","DOI":"10.1109\/ICIM49319.2020.244712"},{"issue":"3","key":"6_CR4","doi-asserted-by":"publisher","first-page":"407","DOI":"10.1089\/cpb.2006.9938","volume":"10","author":"A Barak","year":"2007","unstructured":"Barak, A., Gluck-Ofri, O.: Degree and reciprocity of self-disclosure in online forums. Cyberpsychol. Behav. 10(3), 407\u2013417 (2007)","journal-title":"Cyberpsychol. Behav."},{"issue":"5","key":"6_CR5","doi-asserted-by":"publisher","first-page":"313","DOI":"10.1080\/01972240490507956","volume":"20","author":"S Bellman","year":"2004","unstructured":"Bellman, S., Johnson, E.J., Kobrin, S.J., Lohse, G.L.: International differences in information privacy concerns: a global survey of consumers. Inf. Soc. 20(5), 313\u2013324 (2004)","journal-title":"Inf. Soc."},{"key":"6_CR6","doi-asserted-by":"publisher","first-page":"419","DOI":"10.1016\/j.chb.2015.07.025","volume":"53","author":"A Bergstr\u00f6m","year":"2015","unstructured":"Bergstr\u00f6m, A.: Online privacy concerns: a broad approach to understanding the concerns of different groups for different uses. Comput. Hum. Behav. 53, 419\u2013426 (2015)","journal-title":"Comput. Hum. Behav."},{"key":"6_CR7","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"377","DOI":"10.1007\/978-3-319-70284-1_30","volume-title":"Internet Science","author":"PB Brandtzaeg","year":"2017","unstructured":"Brandtzaeg, P.B., F\u00f8lstad, A.: Why people use chatbots. In: Kompatsiaris, I., et al. (eds.) INSCI 2017. LNCS, vol. 10673, pp. 377\u2013392. Springer, Cham (2017). https:\/\/doi.org\/10.1007\/978-3-319-70284-1_30"},{"issue":"47","key":"6_CR8","doi-asserted-by":"publisher","first-page":"74","DOI":"10.1016\/j.rhm.2016.06.003","volume":"24","author":"M Carpenter","year":"2016","unstructured":"Carpenter, M.: The human rights of intersex people: addressing harmful practices and rhetoric of change. Reprod. Health Matters 24(47), 74\u201384 (2016)","journal-title":"Reprod. Health Matters"},{"issue":"3","key":"6_CR9","doi-asserted-by":"publisher","first-page":"573","DOI":"10.1177\/0019793920902776","volume":"73","author":"CS Carpenter","year":"2020","unstructured":"Carpenter, C.S., Eppink, S.T., Gonzales, G.: Transgender status, gender identity, and socioeconomic outcomes in the United States. ILR Rev. 73(3), 573\u2013599 (2020)","journal-title":"ILR Rev."},{"issue":"1","key":"6_CR10","doi-asserted-by":"publisher","first-page":"e12856","DOI":"10.2196\/12856","volume":"5","author":"B Chaix","year":"2019","unstructured":"Chaix, B., et al.: When chatbots meet patients: One-year prospective study of conversations between patients with breast cancer and a chatbot. JMIR Cancer 5(1), e12856 (2019)","journal-title":"JMIR Cancer"},{"issue":"2","key":"6_CR11","doi-asserted-by":"publisher","first-page":"296","DOI":"10.1016\/j.eswa.2006.05.001","volume":"33","author":"IC Chang","year":"2007","unstructured":"Chang, I.C., Hwang, H.G., Hung, W.F., Li, Y.C.: Physicians\u2019 acceptance of pharmacokinetics-based clinical decision support systems. Expert Syst. Appl. 33(2), 296\u2013303 (2007)","journal-title":"Expert Syst. Appl."},{"issue":"2","key":"6_CR12","doi-asserted-by":"publisher","first-page":"132","DOI":"10.14713\/pcsp.v10i2.1855","volume":"10","author":"D Chazin","year":"2014","unstructured":"Chazin, D., Klugman, S.: Clinical considerations in working with clients in the coming out process. Pragmat. Case Stud. Psychother. 10(2), 132\u2013146 (2014)","journal-title":"Pragmat. Case Stud. Psychother."},{"issue":"7","key":"6_CR13","doi-asserted-by":"publisher","first-page":"2673","DOI":"10.1007\/s10508-020-01689-9","volume":"49","author":"AS Cheung","year":"2020","unstructured":"Cheung, A.S., et al.: Non-binary and binary gender identity in Australian trans and gender diverse individuals. Arch. Sex. Behav. 49(7), 2673\u20132681 (2020)","journal-title":"Arch. Sex. Behav."},{"key":"6_CR14","doi-asserted-by":"crossref","unstructured":"Chocarro, R., Corti\u00f1as, M., Marcos-Mat\u00e1s, G.: Teachers\u2019 attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users\u2019 characteristics. Educ. Stud. 1\u201319 (2021)","DOI":"10.1080\/03055698.2020.1850426"},{"key":"6_CR15","doi-asserted-by":"crossref","unstructured":"Croes, E.A.J., Antheunis, M.L.: 36 questions to loving a chatbot: Are people willing to self-disclose to a chatbot? In: Chatbot Research and Design, pp. 81\u201395 (2021)","DOI":"10.1007\/978-3-030-68288-0_6"},{"key":"6_CR16","doi-asserted-by":"publisher","first-page":"112","DOI":"10.1016\/j.copsyc.2020.04.005","volume":"36","author":"S D\u2019Alfonso","year":"2020","unstructured":"D\u2019Alfonso, S.: AI in mental health. Curr. Opin. Psychol. 36, 112\u2013117 (2020)","journal-title":"Curr. Opin. Psychol."},{"issue":"3","key":"6_CR17","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319\u2013339 (1989)","journal-title":"MIS Q."},{"key":"6_CR18","doi-asserted-by":"crossref","unstructured":"Fish, J.N., et al.: Q chat space: assessing the feasibility and acceptability of an Internet-based support program for LGBTQ youth. Prevention Sci. 23, 130\u2013141 (2021)","DOI":"10.1007\/s11121-021-01291-y"},{"key":"6_CR19","unstructured":"Fishbein, M., Ajzen, I.: Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading (1975)"},{"issue":"2","key":"6_CR20","doi-asserted-by":"publisher","first-page":"e19","DOI":"10.2196\/mental.7785","volume":"4","author":"KK Fitzpatrick","year":"2017","unstructured":"Fitzpatrick, K.K., Darcy, A., Vierhile, M.: Delivering cognitive behavior therapy to young adults with symptoms of depression and anxiety using a fully automated conversational agent (Woebot): a randomized controlled trial. JMIR Mental Health 4(2), e19 (2017)","journal-title":"JMIR Mental Health"},{"key":"6_CR21","doi-asserted-by":"crossref","unstructured":"Fulmer, R., Joerin, A., Gentile, B., Lakerink, L., Rauws, M.: Using psychological artificial intelligence (Tess) to relieve symptoms of depression and anxiety: randomized controlled trial. JMIR Mental Health 5(4), e64 (2018)","DOI":"10.2196\/mental.9782"},{"key":"6_CR22","unstructured":"GIF|Definition, Meaning, & Facts. Encyclopedia Britannica (n.d.). https:\/\/www.britannica.com\/technology\/GIF"},{"key":"6_CR23","unstructured":"Goklani, B.: Chatbots in healthcare: top benefits, risks and challenges you need to know. Mindinventory, 15 September 2021. https:\/\/www.mindinventory.com\/blog\/chatbots-in-healthcare\/"},{"key":"6_CR24","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1016\/j.elerap.2015.11.001","volume":"16","author":"X Guo","year":"2016","unstructured":"Guo, X., Zhang, X., Sun, Y.: The privacy\u2013personalization paradox in mHealth services acceptance of different age groups. Electron. Commer. Res. Appl. 16, 55\u201365 (2016)","journal-title":"Electron. Commer. Res. Appl."},{"issue":"4","key":"6_CR25","doi-asserted-by":"publisher","first-page":"712","DOI":"10.1093\/joc\/jqy026","volume":"68","author":"A Ho","year":"2018","unstructured":"Ho, A., Hancock, J., Miner, A.S.: Psychological, relational, and emotional effects of self-disclosure after conversations with a chatbot. J. Commun. 68(4), 712\u2013733 (2018)","journal-title":"J. Commun."},{"key":"6_CR26","doi-asserted-by":"crossref","unstructured":"Hoofnagle, C.J., King, J., Li, S., Turow, J.: How different are young adults from older adults when it comes to information privacy attitudes and policies? (SSRN Scholarly Paper No. ID 1589864). Social Science Research Network, Rochester, NY (2010)","DOI":"10.2139\/ssrn.1589864"},{"issue":"2","key":"6_CR27","doi-asserted-by":"publisher","first-page":"28","DOI":"10.1080\/15252019.2010.10722168","volume":"10","author":"MG Hoy","year":"2010","unstructured":"Hoy, M.G., Milne, G.: Gender differences in privacy-related measures for young adult facebook users. J. Interact. Advert. 10(2), 28\u201345 (2010)","journal-title":"J. Interact. Advert."},{"key":"6_CR28","doi-asserted-by":"crossref","unstructured":"Inkster, B., Sarda, S., Subramanian, V.: An empathy-driven, conversational artificial intelligence agent (Wysa) for digital mental well-being: real-world data evaluation mixed-methods study. JMIR mHealth and uHealth 6(11), e12106 (2018)","DOI":"10.2196\/12106"},{"issue":"2","key":"6_CR29","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1108\/ITSE-02-2017-0014","volume":"14","author":"P Isaias","year":"2017","unstructured":"Isaias, P., Reis, F., Coutinho, C., Lencastre, J.A.: Empathic technologies for distance\/mobile learning. Interact. Technol. Smart Educ. 14(2), 159\u2013180 (2017)","journal-title":"Interact. Technol. Smart Educ."},{"issue":"2","key":"6_CR30","doi-asserted-by":"publisher","first-page":"160","DOI":"10.1037\/sgd0000229","volume":"4","author":"SD Jackson","year":"2017","unstructured":"Jackson, S.D.: \u201cConnection is the antidote\u201d: psychological distress, emotional processing, and virtual community building among LGBTQ students after the Orlando shooting. Psychol. Sex. Orientat. Gend. Divers. 4(2), 160\u2013168 (2017)","journal-title":"Psychol. Sex. Orientat. Gend. Divers."},{"key":"6_CR31","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1177\/1178222619829083","volume":"11","author":"K Kretzschmar","year":"2019","unstructured":"Kretzschmar, K., Tyroll, H., Pavarini, G., Manzini, A., Singh, I.: Can your phone be your therapist? Young people\u2019s ethical perspectives on the use of fully automated conversational agents (chatbots) in mental health support. Biomed. Informatics Insights 11, 1\u20139 (2019)","journal-title":"Biomed. Informatics Insights"},{"issue":"CSCW1","key":"6_CR32","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3392836","volume":"4","author":"YC Lee","year":"2020","unstructured":"Lee, Y.C., Yamashita, N., Huang, Y.: Designing a chatbot as a mediator for promoting deep self-disclosure to a real mental health professional. Proc. ACM Human-Comput. Interact. 4(CSCW1), 1\u201327 (2020)","journal-title":"Proc. ACM Human-Comput. Interact."},{"key":"6_CR33","doi-asserted-by":"crossref","unstructured":"Lee, Y.C., Yamashita, N., Huang, Y., Fu, W.: \u201cI Hear You, I Feel You\u201d: encouraging deep self-disclosure through a chatbot. In: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (2020)","DOI":"10.1145\/3313831.3376175"},{"issue":"1","key":"6_CR34","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1518\/hfes.46.1.50.30392","volume":"46","author":"JD Lee","year":"2004","unstructured":"Lee, J.D., See, K.A.: Trust in automation: Designing for appropriate reliance. Hum. Factors 46(1), 50\u201380 (2004)","journal-title":"Hum. Factors"},{"issue":"1","key":"6_CR35","doi-asserted-by":"publisher","first-page":"e11334","DOI":"10.2196\/11334","volume":"6","author":"J Lipschitz","year":"2019","unstructured":"Lipschitz, J., et al.: Adoption of mobile apps for depression and anxiety: cross-sectional survey study on patient interest and barriers to engagement. JMIR Mental Health 6(1), e11334 (2019)","journal-title":"JMIR Mental Health"},{"key":"6_CR36","doi-asserted-by":"publisher","first-page":"107026","DOI":"10.1016\/j.chb.2021.107026","volume":"127","author":"K Liu","year":"2022","unstructured":"Liu, K., Tao, D.: The roles of trust, personalization, loss of privacy, and anthropomorphism in public acceptance of smart healthcare services. Comput. Hum. Behav. 127, 107026 (2022)","journal-title":"Comput. Hum. Behav."},{"key":"6_CR37","doi-asserted-by":"publisher","first-page":"94","DOI":"10.1016\/j.chb.2014.04.043","volume":"37","author":"GM Lucas","year":"2014","unstructured":"Lucas, G.M., Gratch, J., King, A., Morency, L.P.: It\u2019s only a computer: virtual humans increase willingness to disclose. Comput. Hum. Behav. 37, 94\u2013100 (2014)","journal-title":"Comput. Hum. Behav."},{"key":"6_CR38","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1016\/j.invent.2017.10.002","volume":"10","author":"KH Ly","year":"2017","unstructured":"Ly, K.H., Ly, A.M., Andersson, G.: A fully automated conversational agent for promoting mental well-being: a pilot RCT using mixed methods. Internet Interv. 10, 39\u201346 (2017)","journal-title":"Internet Interv."},{"key":"6_CR39","doi-asserted-by":"publisher","first-page":"186","DOI":"10.1016\/j.chb.2015.03.032","volume":"50","author":"K Magsamen-Conrad","year":"2015","unstructured":"Magsamen-Conrad, K., Upadhyaya, S., Joa, C.Y., Dowd, J.: Bridging the divide: using UTAUT to predict multigenerational tablet adoption practices. Comput. Hum. Behav. 50, 186\u2013196 (2015)","journal-title":"Comput. Hum. Behav."},{"issue":"4","key":"6_CR40","first-page":"1","volume":"4","author":"D Mandal","year":"2012","unstructured":"Mandal, D., McQueen, R.J.: Extending UTAUT to explain social media adoption by microbusinesses. Int. J. Managing Inf. Technol. (IJMIT) 4(4), 1\u201311 (2012)","journal-title":"Int. J. Managing Inf. Technol. (IJMIT)"},{"issue":"5","key":"6_CR41","doi-asserted-by":"publisher","first-page":"507","DOI":"10.1007\/s10560-018-0577-x","volume":"36","author":"LB McInroy","year":"2018","unstructured":"McInroy, L.B., Craig, S.L., Leung, V.W.Y.: Platforms and patterns for practice: LGBTQ+ youths\u2019 use of information and communication technologies. Child Adolesc. Soc. Work J. 36(5), 507\u2013520 (2018)","journal-title":"Child Adolesc. Soc. Work J."},{"issue":"2","key":"6_CR42","doi-asserted-by":"publisher","first-page":"192","DOI":"10.1080\/13683500.2019.1706457","volume":"24","author":"S Meli\u00e1n-Gonz\u00e1lez","year":"2019","unstructured":"Meli\u00e1n-Gonz\u00e1lez, S., Guti\u00e9rrez-Ta\u00f1o, D., Bulchand-Gidumal, J.: Predicting the intentions to use chatbots for travel and tourism. Curr. Issue Tour. 24(2), 192\u2013210 (2019)","journal-title":"Curr. Issue Tour."},{"key":"6_CR43","doi-asserted-by":"crossref","unstructured":"Mostafa, R.B., Kasamani, T.: Antecedents and consequences of chatbot initial trust. Eur. J. Mark. 56, 1748\u20131771 (2021)","DOI":"10.1108\/EJM-02-2020-0084"},{"key":"6_CR44","doi-asserted-by":"crossref","unstructured":"Nadarzynski, T., Miles, O., Cowie, A., Ridge, D.: Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: a mixed-methods study. Digital Health 5, 2055207619871808 (2019)","DOI":"10.1177\/2055207619871808"},{"issue":"4","key":"6_CR45","doi-asserted-by":"publisher","first-page":"494","DOI":"10.1057\/palgrave.ejis.3000682","volume":"16","author":"DJ Neufeld","year":"2007","unstructured":"Neufeld, D.J., Dong, L., Higgins, C.: Charismatic leadership and user acceptance of information technology. Eur. J. Inf. Syst. 16(4), 494\u2013510 (2007)","journal-title":"Eur. J. Inf. Syst."},{"key":"6_CR46","doi-asserted-by":"crossref","unstructured":"Pennebaker, J.W.: Emotion, disclosure, and health: an overview. In: Emotion, Disclosure, & Health, pp. 3\u201310 (1995)","DOI":"10.1037\/10182-015"},{"issue":"10","key":"6_CR47","doi-asserted-by":"publisher","first-page":"e16222","DOI":"10.2196\/16222","volume":"21","author":"J Powell","year":"2019","unstructured":"Powell, J.: Trust me, I\u2019m a chatbot: how artificial intelligence in health care fails the Turing test. J. Med. Internet Res. 21(10), e16222 (2019)","journal-title":"J. Med. Internet Res."},{"issue":"2","key":"6_CR48","first-page":"1","volume":"12","author":"AV Prakash","year":"2020","unstructured":"Prakash, A.V., Das, S.: Intelligent conversational agents in mental healthcare services: a thematic analysis of user perceptions. Pacific Asia J. Assoc. Inf. Syst. 12(2), 1\u201334 (2020)","journal-title":"Pacific Asia J. Assoc. Inf. Syst."},{"key":"6_CR49","unstructured":"Rogers, E. Diffusion of Innovations. Free Press, New York (1995)"},{"issue":"1","key":"6_CR50","doi-asserted-by":"publisher","first-page":"465","DOI":"10.1146\/annurev-clinpsy-021815-093153","volume":"12","author":"ST Russell","year":"2016","unstructured":"Russell, S.T., Fish, J.N.: Mental health in lesbian, gay, bisexual, and transgender (LGBT) youth. Annu. Rev. Clin. Psychol. 12(1), 465\u2013487 (2016)","journal-title":"Annu. Rev. Clin. Psychol."},{"key":"6_CR51","doi-asserted-by":"crossref","unstructured":"Schroeder, J., Schroeder, M.: Trusting in machines: how mode of interaction affects willingness to share personal information with machines. In: Proceedings of the 51st Hawaii International Conference on System Sciences, Hawaii (2018)","DOI":"10.24251\/HICSS.2018.061"},{"issue":"6","key":"6_CR52","doi-asserted-by":"publisher","first-page":"e10141","DOI":"10.2196\/10141","volume":"20","author":"SM Schueller","year":"2018","unstructured":"Schueller, S.M., Neary, M., O\u2019Loughlin, K., Adkins, E.C.: Discovery of and interest in health apps among those with mental health needs: survey and focus group study. J. Med. Internet Res. 20(6), e10141 (2018)","journal-title":"J. Med. Internet Res."},{"issue":"1","key":"6_CR53","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1080\/01972240252818207","volume":"18","author":"KB Sheehan","year":"2002","unstructured":"Sheehan, K.B.: Toward a typology of Internet users and online privacy concerns. Inf. Soc. 18(1), 21\u201332 (2002)","journal-title":"Inf. Soc."},{"issue":"2","key":"6_CR54","doi-asserted-by":"publisher","first-page":"116","DOI":"10.1089\/jwh.2015.5677","volume":"26","author":"LS Steele","year":"2017","unstructured":"Steele, L.S., et al.: LGBT identity, untreated depression, and unmet need for mental health services by sexual minority women and trans-identified people. J. Women\u2019s Health 26(2), 116\u2013127 (2017)","journal-title":"J. Women\u2019s Health"},{"issue":"2","key":"6_CR55","doi-asserted-by":"publisher","first-page":"248","DOI":"10.1111\/jcc4.12052","volume":"19","author":"M Taddicken","year":"2013","unstructured":"Taddicken, M.: The \u2018privacy paradox\u2019 in the social web: the impact of privacy concerns, individual characteristics, and the perceived social relevance on different forms of self-disclosure. J. Comput.-Mediat. Commun. 19(2), 248\u2013273 (2013)","journal-title":"J. Comput.-Mediat. Commun."},{"issue":"4","key":"6_CR56","doi-asserted-by":"publisher","first-page":"830","DOI":"10.1108\/ITP-02-2014-0034","volume":"29","author":"A Tarhini","year":"2016","unstructured":"Tarhini, A., El-Masri, M., Ali, M., Serrano, A.: Extending the UTAUT model to understand the customers\u2019 acceptance and use of internet banking in Lebanon. Inf. Technol. People 29(4), 830\u2013849 (2016)","journal-title":"Inf. Technol. People"},{"issue":"1\u20132","key":"6_CR57","doi-asserted-by":"publisher","first-page":"203","DOI":"10.1007\/s11257-011-9110-z","volume":"22","author":"E Toch","year":"2012","unstructured":"Toch, E., Wang, Y., Cranor, L.F.: Personalization and privacy: a survey of privacy risks and remedies in personalization-based systems. User Model. User-Adap. Inter. 22(1\u20132), 203\u2013220 (2012)","journal-title":"User Model. User-Adap. Inter."},{"key":"6_CR58","doi-asserted-by":"crossref","unstructured":"van Wezel, M.M.C., Croes, E.A.J., Antheunis, M.L.: \u201cI\u2019m here for you\u201d: can social chatbots truly support their users? A literature review. In: F\u00f8lstad, A. et al. (eds.) Chatbot Research and Design: Fourth International Workshop, CONVERSATIONS 2020, pp. 96\u2013113 (2021)","DOI":"10.1007\/978-3-030-68288-0_7"},{"issue":"1","key":"6_CR59","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1006\/obhd.2000.2896","volume":"83","author":"V Venkatesh","year":"2000","unstructured":"Venkatesh, V., Morris, M.G., Ackerman, P.L.: A longitudinal field investigation of gender differences in individual technology adoption decision-making processes. Organ. Behav. Hum. Decis. Process. 83(1), 33\u201360 (2000)","journal-title":"Organ. Behav. Hum. Decis. Process."},{"issue":"3","key":"6_CR60","doi-asserted-by":"publisher","first-page":"425","DOI":"10.2307\/30036540","volume":"27","author":"V Venkatesh","year":"2003","unstructured":"Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User acceptance of information technology: toward a unified view. MIS Q. 27(3), 425\u2013478 (2003)","journal-title":"MIS Q."},{"key":"6_CR61","doi-asserted-by":"crossref","unstructured":"Venkatesh, V., Sykes, T.A., Zhang, X.: \u201cJust what the doctor ordered\u201d: a revised UTAUT for EMR system adoption and use by doctors. In: 2011 44th Hawaii International Conference on System Sciences (2011)","DOI":"10.1109\/HICSS.2011.1"},{"issue":"1","key":"6_CR62","doi-asserted-by":"publisher","first-page":"157","DOI":"10.2307\/41410412","volume":"36","author":"V Venkatesh","year":"2012","unstructured":"Venkatesh, V., Thong, J.Y.L., Xu, X.: Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Q. 36(1), 157\u2013178 (2012)","journal-title":"MIS Q."},{"key":"6_CR63","unstructured":"Woebot Health. Relational agent for mental health, 12 January 2022. https:\/\/woebothealth.com\/. Accessed 31 Jan 2022"},{"key":"6_CR64","unstructured":"Mental health support, for everyone. Wysa (2021). https:\/\/wysa.io\/. Retrieved 27 Jan 2022"},{"issue":"6","key":"6_CR65","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s11920-016-0697-y","volume":"18","author":"BC Yarns","year":"2016","unstructured":"Yarns, B.C., Abrams, J.M., Meeks, T.W., Sewell, D.D.: The mental health of older LGBT adults. Curr. Psychiatry Rep. 18(6), 1\u201311 (2016)","journal-title":"Curr. Psychiatry Rep."},{"issue":"3","key":"6_CR66","doi-asserted-by":"publisher","first-page":"350","DOI":"10.1016\/j.im.2005.08.006","volume":"43","author":"MY Yi","year":"2006","unstructured":"Yi, M.Y., Jackson, J.D., Park, J.S., Probst, J.C.: Understanding information technology acceptance by individual professionals: toward an integrative view. Inf. Manage. 43(3), 350\u2013363 (2006)","journal-title":"Inf. Manage."}],"container-title":["Lecture Notes in Computer Science","Chatbot Research and Design"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-25581-6_6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,2,3]],"date-time":"2023-02-03T17:05:01Z","timestamp":1675443901000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-25581-6_6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9783031255809","9783031255816"],"references-count":66,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-25581-6_6","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"2 February 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"CONVERSATIONS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Workshop on Chatbot Research and Design","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Amsterdam","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"The Netherlands","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22 November 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"23 November 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"6","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"conversations2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/conversations2022.wordpress.com\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Easychair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"27","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"12","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"44% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}