{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,16]],"date-time":"2025-06-16T13:33:40Z","timestamp":1750080820146,"version":"3.40.3"},"publisher-location":"Cham","reference-count":23,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783031257407"},{"type":"electronic","value":"9783031257414"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-25741-4_21","type":"book-chapter","created":{"date-parts":[[2023,2,13]],"date-time":"2023-02-13T16:57:38Z","timestamp":1676307458000},"page":"246-257","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":18,"title":["Sustaining Continuous Improvement of a Higher Health Education Service Through Analytical Methodologies for Determining Customer Satisfaction"],"prefix":"10.1007","author":[{"given":"Alfonso Maria","family":"Ponsiglione","sequence":"first","affiliation":[]},{"given":"Angelo","family":"Rosa","sequence":"additional","affiliation":[]},{"given":"Teresa Angela","family":"Trunfio","sequence":"additional","affiliation":[]},{"given":"Eliana","family":"Raiola","sequence":"additional","affiliation":[]},{"given":"Giuseppe","family":"Longo","sequence":"additional","affiliation":[]},{"given":"Maria","family":"Triassi","sequence":"additional","affiliation":[]},{"given":"Francesco","family":"Amato","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2023,2,12]]},"reference":[{"issue":"2","key":"21_CR1","doi-asserted-by":"publisher","first-page":"180","DOI":"10.1016\/j.jobcr.2018.06.006","volume":"9","author":"A Aggarwal","year":"2019","unstructured":"Aggarwal, A., Aeran, H., Rathee, M.: Quality management in healthcare: The pivotal desideratum. J. Oral Bio. Craniofac. Res. 9(2), 180\u2013182 (2019)","journal-title":"J. Oral Bio. Craniofac. Res."},{"key":"21_CR2","unstructured":"Mosadeghrad, A.M.: Healthcare service quality: towards a broad definition. Int. J. Health Care Qual. Assur. (2013)"},{"issue":"1","key":"21_CR3","first-page":"89","volume":"2","author":"AM Mosadeghrad","year":"2012","unstructured":"Mosadeghrad, A.M.: Towards a theory of quality management: an integration of strategic management, quality management and project management. Int. J. Model. Oper. Manag. 2(1), 89\u2013118 (2012)","journal-title":"Int. J. Model. Oper. Manag."},{"issue":"2","key":"21_CR4","doi-asserted-by":"publisher","first-page":"77","DOI":"10.15171\/ijhpm.2014.65","volume":"3","author":"AM Mosadeghrad","year":"2014","unstructured":"Mosadeghrad, A.M.: Factors influencing healthcare service quality. Int. J. Health Pol. Manag. 3(2), 77\u201389 (2014). https:\/\/doi.org\/10.15171\/ijhpm.2014.65","journal-title":"Int. J. Health Pol. Manag."},{"issue":"1\u20132","key":"21_CR5","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1504\/IJHTM.2020.116783","volume":"18","author":"A Ferraro","year":"2020","unstructured":"Ferraro, A., et al.: Implementation of lean practices to reduce healthcare associated infections. Int. J. Healthc. Technol. Manag. 18(1\u20132), 51\u201372 (2020)","journal-title":"Int. J. Healthc. Technol. Manag."},{"key":"21_CR6","series-title":"IFMBE Proceedings","doi-asserted-by":"publisher","first-page":"414","DOI":"10.1007\/978-3-030-64610-3_48","volume-title":"8th European Medical and Biological Engineering Conference","author":"Giuseppe Cesarelli","year":"2021","unstructured":"Cesarelli, Giuseppe, Montella, Emma, Scala, Arianna, Raiola, Eliana, Triassi, Maria, Improta, Giovanni: DMAIC Approach for the Reduction of Healthcare-Associated Infections in the Neonatal Intensive Care Unit of the University Hospital of Naples \u2018Federico II.\u2019 In: Jarm, Tomaz, Cvetkoska, Aleksandra, Mahni\u010d-Kalamiza, Samo, Miklavcic, Damijan (eds.) EMBEC 2020. IP, vol. 80, pp. 414\u2013423. Springer, Cham (2021). https:\/\/doi.org\/10.1007\/978-3-030-64610-3_48"},{"key":"21_CR7","doi-asserted-by":"crossref","unstructured":"Trunfio, T.A., Scala, A., Borrelli, A., Sparano, M., Triassi, M., Improta, G.: Application of the Lean Six Sigma approach to the study of the LOS of patients who undergo laparoscopic cholecystectomy at the San Giovanni di Dio and Ruggi d\u2019Aragona University Hospital. In: 2021 5th International Conference on Medical and Health Informatics, pp. 50\u201354 (2021)","DOI":"10.1145\/3472813.3472823"},{"issue":"9","key":"21_CR8","doi-asserted-by":"publisher","first-page":"5215","DOI":"10.3390\/ijerph19095215","volume":"19","author":"G Improta","year":"2022","unstructured":"Improta, G., Borrelli, A., Triassi, M.: Machine learning and lean six sigma to assess how COVID-19 has changed the patient management of the complex operative unit of neurology and stroke unit: a single center study. Int. J. Environ. Res. Public Health 19(9), 5215 (2022)","journal-title":"Int. J. Environ. Res. Public Health"},{"issue":"1","key":"21_CR9","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1186\/s12911-022-01884-9","volume":"22","author":"TA Trunfio","year":"2022","unstructured":"Trunfio, T.A., et al.: Multiple regression model to analyze the total LOS for patients undergoing laparoscopic appendectomy. BMC Med. Inform. Decis. Mak. 22(1), 1\u20138 (2022)","journal-title":"BMC Med. Inform. Decis. Mak."},{"issue":"5","key":"21_CR10","doi-asserted-by":"publisher","first-page":"3117","DOI":"10.3390\/ijerph19053117","volume":"19","author":"A Scala","year":"2022","unstructured":"Scala, A., et al.: Regression models to study the total LOS related to valvuloplasty. Int. J. Environ. Res. Public Health 19(5), 3117 (2022)","journal-title":"Int. J. Environ. Res. Public Health"},{"issue":"5","key":"21_CR11","doi-asserted-by":"publisher","first-page":"2498","DOI":"10.3390\/ijerph19052498","volume":"19","author":"E Montella","year":"2022","unstructured":"Montella, E., Ferraro, A., Sperl\u00ec, G., Triassi, M., Santini, S., Improta, G.: Predictive analysis of healthcare-associated blood stream infections in the neonatal intensive care unit using artificial intelligence: a single center study. Int. J. Environ. Res. Public Health 19(5), 2498 (2022)","journal-title":"Int. J. Environ. Res. Public Health"},{"issue":"10","key":"21_CR12","doi-asserted-by":"publisher","first-page":"6219","DOI":"10.3390\/ijerph19106219","volume":"19","author":"TA Trunfio","year":"2022","unstructured":"Trunfio, T.A., Borrelli, A., Improta, G.: Is it possible to predict the length of stay of patients undergoing hip-replacement surgery? Int. J. Environ. Res. Public Health 19(10), 6219 (2022)","journal-title":"Int. J. Environ. Res. Public Health"},{"issue":"18","key":"21_CR13","doi-asserted-by":"publisher","first-page":"6136","DOI":"10.3390\/s21186136","volume":"21","author":"AM Ponsiglione","year":"2021","unstructured":"Ponsiglione, A.M., Cosentino, C., Cesarelli, G., Amato, F., Romano, M.: A comprehensive review of techniques for processing and analyzing fetal heart rate signals. Sensors 21(18), 6136 (2021)","journal-title":"Sensors"},{"issue":"1","key":"21_CR14","doi-asserted-by":"publisher","first-page":"8","DOI":"10.3390\/bioengineering9010008","volume":"9","author":"AM Ponsiglione","year":"2021","unstructured":"Ponsiglione, A.M., Amato, F., Romano, M.: Multiparametric investigation of dynamics in fetal heart rate signals. Bioengineering 9(1), 8 (2021)","journal-title":"Bioengineering"},{"issue":"4","key":"21_CR15","doi-asserted-by":"publisher","first-page":"1224","DOI":"10.1111\/jep.13302","volume":"26","author":"G Improta","year":"2020","unstructured":"Improta, G., Mazzella, V., Vecchione, D., Santini, S., Triassi, M.: Fuzzy logic\u2013based clinical decision support system for the evaluation of renal function in post-transplant patients. J. Eval. Clin. Pract. 26(4), 1224\u20131234 (2020)","journal-title":"J. Eval. Clin. Pract."},{"key":"21_CR16","doi-asserted-by":"crossref","unstructured":"Santini, S., et al.: Using fuzzy logic for improving clinical daily-care of \u03b2-thalassemia patients. In: 2017 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE), pp. 1\u20136. IEEE (2017)","DOI":"10.1109\/FUZZ-IEEE.2017.8015545"},{"issue":"05","key":"21_CR17","doi-asserted-by":"publisher","first-page":"1533","DOI":"10.1142\/S0219622019500263","volume":"18","author":"G Improta","year":"2019","unstructured":"Improta, G., Converso, G., Murino, T., Gallo, M., Perrone, A., Romano, M.: Analytic hierarchy process (AHP) in dynamic configuration as a tool for health technology assessment (HTA): the case of biosensing optoelectronics in oncology. Int. J. Inf. Technol. Decis. Mak. 18(05), 1533\u20131550 (2019)","journal-title":"Int. J. Inf. Technol. Decis. Mak."},{"key":"21_CR18","doi-asserted-by":"publisher","unstructured":"Improta, G., et al.: An innovative contribution to health technology assessment. In: Ding, W., Jiang, H., Ali, M., Li, M. (eds.) Modern advances in intelligent systems and tools. Studies in Computational Intelligence, vol. 431, pp. 127\u2013131. Springer, Berlin, Heidelberg (2012). https:\/\/doi.org\/10.1007\/978-3-642-30732-4_16","DOI":"10.1007\/978-3-642-30732-4_16"},{"issue":"8","key":"21_CR19","first-page":"172","volume":"4","author":"NI Saif","year":"2014","unstructured":"Saif, N.I.: The effect of service quality on student satisfaction: a field study for health services administration students. Int. J. Humanit. Soc. Sci. 4(8), 172\u2013181 (2014)","journal-title":"Int. J. Humanit. Soc. Sci."},{"issue":"1","key":"21_CR20","doi-asserted-by":"publisher","first-page":"37","DOI":"10.1007\/s10729-012-9211-1","volume":"16","author":"D Carlucci","year":"2013","unstructured":"Carlucci, D., Renna, P., Schiuma, G.: Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network. Health Care Manag. Sci. 16(1), 37\u201344 (2013)","journal-title":"Health Care Manag. Sci."},{"issue":"7","key":"21_CR21","doi-asserted-by":"publisher","first-page":"e07590","DOI":"10.1016\/j.heliyon.2021.e07590","volume":"7","author":"TT Borishade","year":"2021","unstructured":"Borishade, T.T., Ogunnaike, O.O., Salau, O., Motilewa, B.D., Dirisu, J.I.: Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience. Heliyon 7(7), e07590 (2021)","journal-title":"Heliyon"},{"issue":"24","key":"21_CR22","doi-asserted-by":"publisher","first-page":"5523","DOI":"10.1016\/j.ins.2011.08.016","volume":"181","author":"YM Wang","year":"2011","unstructured":"Wang, Y.M., Chin, K.S.: A linear goal programming approach to determining the relative importance weights of customer requirements in quality function deployment. Inf. Sci. 181(24), 5523\u20135533 (2011)","journal-title":"Inf. Sci."},{"issue":"9","key":"21_CR23","doi-asserted-by":"publisher","first-page":"1426","DOI":"10.3390\/math10091426","volume":"10","author":"AM Ponsiglione","year":"2022","unstructured":"Ponsiglione, A.M., Amato, F., Cozzolino, S., Russo, G., Romano, M., Improta, G.: A hybrid analytic hierarchy process and Likert scale approach for the quality assessment of medical education programs. Mathematics 10(9), 1426 (2022)","journal-title":"Mathematics"}],"container-title":["IFIP Advances in Information and Communication Technology","Lean, Green and Sustainability"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-25741-4_21","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,8,6]],"date-time":"2024-08-06T08:50:32Z","timestamp":1722934232000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-25741-4_21"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9783031257407","9783031257414"],"references-count":23,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-25741-4_21","relation":{},"ISSN":["1868-4238","1868-422X"],"issn-type":[{"type":"print","value":"1868-4238"},{"type":"electronic","value":"1868-422X"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"12 February 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ELEC","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"European Lean Educator Conference","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Galway","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Ireland","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2022","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"21 November 2022","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24 November 2022","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"8","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"elec2022","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/nuigalwayelec.clr.events\/event\/132067","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"OCS","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"28","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"28","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"100% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3-5","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}