{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,17]],"date-time":"2026-03-17T23:50:31Z","timestamp":1773791431644,"version":"3.50.1"},"publisher-location":"Cham","reference-count":22,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031339752","type":"print"},{"value":"9783031339769","type":"electronic"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2023,5,20]],"date-time":"2023-05-20T00:00:00Z","timestamp":1684540800000},"content-version":"vor","delay-in-days":139,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Software is a critical component of nearly every product or service. Improvements in software can lead to substantial competitive advantages. At the same time, software and surrounding engineering teams have become increasingly complex.<\/jats:p><jats:p>The adoption of continuous integration and delivery is a recent trend to radically improve software release speed. However, its adoption is far from straightforward. Specifically, rethinking processes, organizational culture, ways of working, and business models require buy-in from diverse stakeholders that may have conflicting objectives. Such situations are explored by organizational conflict research.<\/jats:p><jats:p>This paper reports on early lessons from an ongoing research project in continuous software engineering, specifically investigating adoption challenges from an organizational conflict perspective. We identify catalysts, symptoms, and outcomes of organizational conflicts hindering the adoption process.<\/jats:p><jats:p>We conclude that predictable conflicts emerge when adopting continuous engineering. Engineers, managers, and other teams can proactively prepare for and allocate resources to resolve them. Proper analysis and management can help avoid wasted time, impeding processes, and frustration.<\/jats:p>","DOI":"10.1007\/978-3-031-33976-9_10","type":"book-chapter","created":{"date-parts":[[2023,5,19]],"date-time":"2023-05-19T20:24:29Z","timestamp":1684527869000},"page":"149-164","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Organizational Conflicts in\u00a0the\u00a0Adoption of\u00a0Continuous Software Engineering"],"prefix":"10.1007","author":[{"given":"Eriks","family":"Klotins","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elliot","family":"Talbert-Goldstein","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2023,5,20]]},"reference":[{"issue":"3","key":"10_CR1","doi-asserted-by":"publisher","first-page":"206","DOI":"10.1108\/eb022874","volume":"13","author":"M Afzalur Rahim","year":"2002","unstructured":"Afzalur Rahim, M.: Toward a theory of managing organizational conflict. Int. J. Conflict Manag. 13(3), 206\u2013235 (2002)","journal-title":"Int. J. Conflict Manag."},{"key":"10_CR2","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1016\/j.jss.2017.02.013","volume":"128","author":"L Chen","year":"2017","unstructured":"Chen, L.: Continuous delivery: overcoming adoption challenges. J. Syst. Softw. 128, 72\u201386 (2017)","journal-title":"J. Syst. Softw."},{"key":"10_CR3","doi-asserted-by":"publisher","first-page":"21","DOI":"10.1016\/j.infsof.2014.07.009","volume":"57","author":"GG Claps","year":"2015","unstructured":"Claps, G.G., Svensson, R.B., Aurum, A.: On the journey to continuous deployment: technical and social challenges along the way. Inf. Softw. Technol. 57, 21\u201331 (2015)","journal-title":"Inf. Softw. Technol."},{"key":"10_CR4","unstructured":"Coser, L.A.: The Functions of Social Conflict, vol. 9. Routledge (1998)"},{"key":"10_CR5","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1007\/978-3-319-13835-0_2","volume-title":"Product-Focused Software Process Improvement","author":"A Debbiche","year":"2014","unstructured":"Debbiche, A., Dien\u00e9r, M., Berntsson Svensson, R.: Challenges when adopting continuous integration: a case study. In: Jedlitschka, A., Kuvaja, P., Kuhrmann, M., M\u00e4nnist\u00f6, T., M\u00fcnch, J., Raatikainen, M. (eds.) PROFES 2014. LNCS, vol. 8892, pp. 17\u201332. Springer, Cham (2014). https:\/\/doi.org\/10.1007\/978-3-319-13835-0_2"},{"key":"10_CR6","doi-asserted-by":"crossref","unstructured":"Fitzgerald, B., Stol, K.-J.: Continuous software engineering and beyond: trends and challenges. In: Proceedings of the 1st International Workshop on Rapid Continuous Software Engineering, pp. 1\u20139 (2014)","DOI":"10.1145\/2593812.2593813"},{"key":"10_CR7","unstructured":"Humble, J., Kim, G.: Accelerate: the science of lean software and devops: building and scaling high performing technology organizations. IT Revolution (2018)"},{"key":"10_CR8","doi-asserted-by":"crossref","unstructured":"Jehn, K.A.: A qualitative analysis of conflict types and dimensions in organizational groups. Adm. Sci. Q. 530\u2013557 (1997)","DOI":"10.2307\/2393737"},{"key":"10_CR9","doi-asserted-by":"publisher","first-page":"582","DOI":"10.3758\/BRM.40.2.582","volume":"40","author":"JS Karn","year":"2008","unstructured":"Karn, J.S., Cowling, A.J.: Measuring the effect of conflict on software engineering teams. Behav. Res. Methods 40, 582\u2013589 (2008)","journal-title":"Behav. Res. Methods"},{"key":"10_CR10","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1007\/978-3-031-04115-0_1","volume-title":"Software Quality: The Next Big Thing in Software Engineering and Quality","author":"E Klotins","year":"2022","unstructured":"Klotins, E., Gorschek, T.: Continuous software engineering in\u00a0the\u00a0wild. In: Mendez, D., Wimmer, M., Winkler, D., Biffl, S., Bergsmann, J. (eds.) SWQD 2022. LNBIP, vol. 439, pp. 3\u201312. Springer, Cham (2022). https:\/\/doi.org\/10.1007\/978-3-031-04115-0_1"},{"issue":"6","key":"10_CR11","doi-asserted-by":"publisher","first-page":"157","DOI":"10.1007\/s10664-022-10191-w","volume":"27","author":"E Klotins","year":"2022","unstructured":"Klotins, E., Gorschek, T., Sundelin, K., Falk, E.: Towards cost-benefit evaluation for continuous software engineering activities. Empir. Softw. Eng. 27(6), 157 (2022)","journal-title":"Empir. Softw. Eng."},{"issue":"6","key":"10_CR12","first-page":"1222","volume":"34","author":"MA Korsgaard","year":"2008","unstructured":"Korsgaard, M.A., Soyoung Jeong, S., Mahony, D.M., Pitariu, A.H.: A multilevel view of intragroup conflict. J. Manag. 34(6), 1222\u20131252 (2008)","journal-title":"J. Manag."},{"key":"10_CR13","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1016\/j.infsof.2016.10.001","volume":"82","author":"E Laukkanen","year":"2017","unstructured":"Laukkanen, E., Itkonen, J., Lassenius, C.: Problems, causes and solutions when adopting continuous delivery-a systematic literature review. Inf. Softw. Technol. 82, 55\u201379 (2017)","journal-title":"Inf. Softw. Technol."},{"key":"10_CR14","doi-asserted-by":"crossref","unstructured":"Laukkanen, E., Paasivaara, M., Arvonen, T.: Stakeholder perceptions of the adoption of continuous integration-a case study. In: 2015 Agile Conference, pp. 11\u201320. IEEE (2015)","DOI":"10.1109\/Agile.2015.15"},{"key":"10_CR15","doi-asserted-by":"crossref","unstructured":"Mitchell, D.E.: Causes of Organizational Conflict. Springer, Cham (2017)","DOI":"10.1007\/978-3-319-20928-9_3077"},{"key":"10_CR16","doi-asserted-by":"crossref","unstructured":"Neely, S., Stolt, S.: Continuous delivery? easy! just change everything (well, maybe it is not that easy). In: 2013 Agile Conference, pp. 121\u2013128. IEEE (2013)","DOI":"10.1109\/AGILE.2013.17"},{"key":"10_CR17","doi-asserted-by":"crossref","unstructured":"Power, K.: Impediment impact diagrams: understanding the impact of impediments in agile teams and organizations. In: 2014 Agile Conference, pp. 41\u201351. IEEE (2014)","DOI":"10.1109\/AGILE.2014.21"},{"key":"10_CR18","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1007\/s10664-008-9102-8","volume":"14","author":"P Runeson","year":"2009","unstructured":"Runeson, P., H\u00f6st, M.: Guidelines for conducting and reporting case study research in software engineering. Empir. Softw. Eng. 14, 131\u2013164 (2009)","journal-title":"Empir. Softw. Eng."},{"key":"10_CR19","doi-asserted-by":"crossref","unstructured":"Serrat, O.: Bridging organizational silos. In: Knowledge Solutions: Tools, Methods, and Approaches to Drive Organizational Performance, pp. 711\u2013716 (2017)","DOI":"10.1007\/978-981-10-0983-9_77"},{"key":"10_CR20","first-page":"120","volume":"2","author":"L Siddique","year":"2016","unstructured":"Siddique, L., Hussein, B.A.: Grounded theory study of conflicts in Norwegian agile software projects: the project managers\u2019 perspective. J. Eng. Project Prod. Manag. 2, 120\u2013135 (2016)","journal-title":"J. Eng. Project Prod. Manag."},{"key":"10_CR21","doi-asserted-by":"publisher","first-page":"167696","DOI":"10.1109\/ACCESS.2019.2953952","volume":"7","author":"RA Williams","year":"2019","unstructured":"Williams, R.A.: Conflict propagation within large technology and software engineering programmes: a multi-partner enterprise system implementation as case study. IEEE Access 7, 167696\u2013167713 (2019)","journal-title":"IEEE Access"},{"issue":"4","key":"10_CR22","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1145\/3395029","volume":"29","author":"X Zhang","year":"2020","unstructured":"Zhang, X., Stafford, T.F., Hu, T., Dai, H.: Measuring task conflict and person conflict in software testing. ACM Trans. Softw. Eng. Methodol. (TOSEM) 29(4), 1\u201319 (2020)","journal-title":"ACM Trans. Softw. Eng. Methodol. (TOSEM)"}],"container-title":["Lecture Notes in Business Information Processing","Agile Processes in Software Engineering and Extreme Programming"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-33976-9_10","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,6,5]],"date-time":"2023-06-05T23:03:43Z","timestamp":1686006223000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-33976-9_10"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9783031339752","9783031339769"],"references-count":22,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-33976-9_10","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"20 May 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"XP","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Agile Software Development","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Amsterdam","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"The Netherlands","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2023","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 June 2023","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"16 June 2023","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"xpu2023","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.agilealliance.org\/xp2023\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"40","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"11","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"1","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"28% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2.6","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2.1","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}