{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,15]],"date-time":"2026-05-15T23:04:40Z","timestamp":1778886280724,"version":"3.51.4"},"publisher-location":"Cham","reference-count":41,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031353888","type":"print"},{"value":"9783031353895","type":"electronic"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-35389-5_37","type":"book-chapter","created":{"date-parts":[[2023,7,8]],"date-time":"2023-07-08T23:04:02Z","timestamp":1688857442000},"page":"533-551","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["A User Requirement Driven Development Approach for Smart Product-Service System of Elderly Service Robot"],"prefix":"10.1007","author":[{"given":"Tianxiong","family":"Wang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Wei","family":"Yue","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Liu","family":"Yang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xian","family":"Gao","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Tong","family":"Yu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Qiang","family":"Yu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2023,7,9]]},"reference":[{"key":"37_CR1","unstructured":"United Nations, Department of Economic and Social Affairs (UN DESA), Population Division. World Population Ageing (2017)."},{"key":"37_CR2","doi-asserted-by":"crossref","unstructured":"C.-H. Lee, C.-H. Chen, Y.-C. Lee, Customer requirement-driven design method and computer-aided design system for supporting service innovation conceptualization handling, Adv. Eng. Inf. 45 (2020)","DOI":"10.1016\/j.aei.2020.101117"},{"key":"37_CR3","doi-asserted-by":"crossref","unstructured":"Goertzel, B.: Artificial general intelligence: concept, state of the art, and future prospects. J. Artif. Gen. Intell. 5 (2014)","DOI":"10.2478\/jagi-2014-0001"},{"key":"37_CR4","doi-asserted-by":"crossref","unstructured":"P. Alves-Oliveira, S. Petisca, F. Correia, N. Maia, A. Paiva, Social robots for older adults: Framework of activities for aging in place with robots, International Conference on Social Robotics, Springer, 2015, pp. 11\u201320.","DOI":"10.1007\/978-3-319-25554-5_2"},{"key":"37_CR5","unstructured":"M. Stickdorn, J. Schneider, K. Andrews, A. Lawrence, This Is Service Design Thinking: Basics, Tools, Cases, Wiley, Hoboken (2011)"},{"key":"37_CR6","doi-asserted-by":"crossref","unstructured":"Yan, H.-B., Li, M.: An uncertain Kansei Engineering methodology for behavioral service design. IISE Trans. 53, 497\u2013522 (2020)","DOI":"10.1080\/24725854.2020.1766727"},{"key":"37_CR7","doi-asserted-by":"crossref","unstructured":"Kuo, T.C., Wang, M.L.: The optimisation of maintenance service levels to support the product service system. Int. J. Prod. Res. 50, 6691\u20136708 (2012)","DOI":"10.1080\/00207543.2011.616916"},{"key":"37_CR8","doi-asserted-by":"crossref","unstructured":"Cong, J.-c., Chen, C.-H., Zheng, P., Li, X., Wang, Z.: A holistic relook at engineering design methodologies for smart product-service systems development, J. Cleaner Prod. 272, 122737 (2020)","DOI":"10.1016\/j.jclepro.2020.122737"},{"key":"37_CR9","doi-asserted-by":"crossref","unstructured":"Zheng, P., Lin, T.-J., Chen, C.-H., Xu, X.: A systematic design approach for service innovation of smart product-service systems, J. Cleaner Prod. 201 657\u2013667 (2016)","DOI":"10.1016\/j.jclepro.2018.08.101"},{"key":"37_CR10","doi-asserted-by":"crossref","unstructured":"Yeh, C.-T., Chen, M.-C.: Applying Kansei Engineering and data mining to design door-to-door delivery service, Comput. Ind. Eng. 120, 401\u2013417 (2020)","DOI":"10.1016\/j.cie.2018.05.011"},{"key":"37_CR11","doi-asserted-by":"crossref","unstructured":"Ma, M.-Y., Chen, C.-W., Chang, Y.-M.: Using Kano model to differentiate between future vehicle-driving services. Int. J. Ind. Ergon. 69, 142\u2013152 (2019)","DOI":"10.1016\/j.ergon.2018.11.003"},{"key":"37_CR12","doi-asserted-by":"publisher","first-page":"341","DOI":"10.1007\/BF01001956","volume":"11","author":"Z Pawlak","year":"1982","unstructured":"Pawlak, Z.: Rough sets. Int. J. Comput. Inf. Sci. 11, 341\u2013356 (1982)","journal-title":"Int. J. Comput. Inf. Sci."},{"key":"37_CR13","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1299\/jamdsm.2020jamdsm0009","volume":"14","author":"Y Li","year":"2020","unstructured":"Li, Y., Zhu, L.: Extracting knowledge for product form design by using multiobjective optimisation and rough sets. J. Adv. Mech. Des. Syst. Manuf. 14, 1\u201316 (2020)","journal-title":"J. Adv. Mech. Des. Syst. Manuf."},{"key":"37_CR14","doi-asserted-by":"crossref","unstructured":"Pawlak, Z.: Rough set approach to knowledge-based decision support, Eur. J. Oper. Res. 99, 48\u201357 (1997)","DOI":"10.1016\/S0377-2217(96)00382-7"},{"key":"37_CR15","doi-asserted-by":"crossref","unstructured":"Zhu, G.-N., Hu, J., Qi, J., Gu, C.-C., Peng, Y.-H.: An integrated AHP and VIKOR for design concept evaluation based on rough number, Adv. Eng. Inf. 29, 408\u2013418 (2015)","DOI":"10.1016\/j.aei.2015.01.010"},{"key":"37_CR16","doi-asserted-by":"crossref","unstructured":"Xu, X.: Packaging design method of modern cultural and creative products based on rough set theory. Math. Probl. Eng. 2022, 1\u201311 (2022)","DOI":"10.1155\/2022\/2140075"},{"key":"37_CR17","unstructured":"Goedkoop, M.J., van Halen, C.J.G., te Riele, H.R.M., Rommens, P.J.M.: Product Service systems, Ecological and Economic Basics, Ministry of Environment. The Hague, Netherlands (1999)"},{"key":"37_CR18","first-page":"1","volume-title":"Towards the Next Generation of Industrial Cyber-Physical Systems","author":"AW Colombo","year":"2014","unstructured":"Colombo, A.W., Karnouskos, S., Bangemann, T.: Towards the Next Generation of Industrial Cyber-Physical Systems, pp. 1\u201322. Springer, Industrial cloud-based cyber-physical systems (2014)"},{"key":"37_CR19","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1111\/j.1540-5885.2009.00332.x","volume":"26","author":"SA Rijsdijk","year":"2009","unstructured":"Rijsdijk, S.A., Hultink, E.J.: How today\u2019s consumers perceive tomorrow\u2019s smart products. J. Prod. Innov. Manag. 26, 24\u201342 (2009)","journal-title":"J. Prod. Innov. Manag."},{"key":"37_CR20","doi-asserted-by":"publisher","unstructured":".Abramovici, M., G\u00f6bel, J.C., Neges, M.: Smart Engineering as enabler for the 4th industrial revolution. In: Fathi, M. (eds.) Integrated Systems: Innovations and Applications, pp. 163\u2013170. Springer, Cham (2015). https:\/\/doi.org\/10.1007\/978-3-319-15898-3_10","DOI":"10.1007\/978-3-319-15898-3_10"},{"key":"37_CR21","doi-asserted-by":"crossref","unstructured":"Kuhlenk\u00f6tter, B., et al.: New perspectives for generating smart PSS solutions\u2013life cycle, methodologies and transformation. Procedia CIRP 64 217\u2013-222 (2014)","DOI":"10.1016\/j.procir.2017.03.036"},{"key":"37_CR22","unstructured":"Valencia, A., Mugge, R., Schoormans, J., Schifferstein, H.: The design of smart product-service systems (PSSs): an exploration of design characteristics, Int. J. Des. 9 (2015)"},{"key":"37_CR23","first-page":"45","volume":"58","author":"C Lerch","year":"2015","unstructured":"Lerch, C., Gotsch, M.: Digitalized product-service systems in manufacturing firms: a case study analysis. Res.-Technol. Manag. 58, 45\u201352 (2015)","journal-title":"Res.-Technol. Manag."},{"key":"37_CR24","unstructured":"Valencia, A., Mugge, R., Schoormans, J.P.L., Schifferstein, R.: The design of smart product-service systems (PSSs): an exploration of design characteristics. Int. J. Design 9,13\u201318 (2015)"},{"key":"37_CR25","doi-asserted-by":"crossref","unstructured":"Chen, Z., Ming, X., Wang, R., Bao, Y.: Selection of design alternatives for smart product service system: A rough-fuzzy data envelopment analysis approach, J. Cleaner Prod. 273, 122931 (2020)","DOI":"10.1016\/j.jclepro.2020.122931"},{"key":"37_CR26","unstructured":"Pahk, Y., Self, J., Baek, J.: A value based approach to co-designing symbiotic product-service system, service design geographies. In: Proceedings of the ServDes. 2016 Conference, Link\u00f6ping University Electronic Press, 2016, pp. 304\u2013316. (2016)"},{"key":"37_CR27","doi-asserted-by":"publisher","first-page":"611","DOI":"10.1016\/j.jclepro.2019.01.089","volume":"215","author":"Z Liu","year":"2019","unstructured":"Liu, Z., Ming, X., Song, W.: A framework integrating interval-valued hesitant fuzzy DEMATEL method to capture and evaluate co-creative value propositions for smart PSS. J. Cleaner Prod. 215, 611\u2013625 (2019)","journal-title":"J. Cleaner Prod."},{"key":"37_CR28","doi-asserted-by":"publisher","first-page":"391","DOI":"10.1016\/j.cirp.2012.03.053","volume":"61","author":"N Nishino","year":"2012","unstructured":"Nishino, N., Wang, S., Tsuji, N., Kageyama, K., Ueda, K.: Categorization and mechanism of platform-type product-service systems in manufacturing. CIRP Ann. 61, 391\u2013394 (2012)","journal-title":"CIRP Ann."},{"key":"37_CR29","doi-asserted-by":"crossref","unstructured":"Chou, J.-R.: A TRIZ-based product-service design approach for developing innovative products, Comput. Ind. Eng. 161 (2021)","DOI":"10.1016\/j.cie.2021.107608"},{"key":"37_CR30","doi-asserted-by":"crossref","unstructured":"Chang, D., Gu, Z., Li, F., Jiang, R.: A user-centric smart product-service system development approach: a case study on medication management for the elderly, Adv. Eng. Inf. 42 (2019)","DOI":"10.1016\/j.aei.2019.100979"},{"key":"37_CR31","doi-asserted-by":"crossref","unstructured":"Jia, G., et al.: A synthetical development approach for rehabilitation assistive smart product\u2013service systems: a case study, Adv. Eng. Inf. 48 (2021)","DOI":"10.1016\/j.aei.2021.101310"},{"key":"37_CR33","doi-asserted-by":"crossref","unstructured":"Chen, M.-C., Hsu, C.-L., Chang, K.-C., Chou, M.-C.: Applying Kansei engineering to design logistics services \u2013 a case of home delivery service, Int. J. Ind. Ergon. 48, 46\u201359 (2015)","DOI":"10.1016\/j.ergon.2015.03.009"},{"key":"37_CR34","doi-asserted-by":"crossref","unstructured":"Sch\u00fctte, S.T.W., Eklund, J., Axelsson, J.R.C., Nagamachi, M.: Concepts, methods and tools in Kansei engineering, Theor. Issu. Ergon. Sci. 5, 214\u2014231 (2004)","DOI":"10.1080\/1463922021000049980"},{"key":"37_CR35","doi-asserted-by":"publisher","first-page":"331","DOI":"10.3233\/JIFS-201829","volume":"41","author":"T Wang","year":"2021","unstructured":"Wang, T., Zhou, M.: Integrating rough set theory with customer satisfaction to construct a novel approach for mining product design rules. J. Intell. Fuzzy Syst. 41, 331\u2013353 (2021)","journal-title":"J. Intell. Fuzzy Syst."},{"key":"37_CR36","doi-asserted-by":"crossref","unstructured":"Shieh, M.-D., Yeh, Y.-E., Huang, C.-L.: Eliciting design knowledge from affective responses using rough sets and Kansei engineering system. J. Ambient Intell. Hum. Comput. 7,107\u2013120 (2015)","DOI":"10.1007\/s12652-015-0307-6"},{"key":"37_CR37","doi-asserted-by":"crossref","unstructured":"Wang, C.-H.: Combining rough set theory with fuzzy cognitive pairwise rating to construct a novel framework for developing multi-functional tablets, J. Eng. Des. 29, 430\u2013448 (2018)","DOI":"10.1080\/09544828.2018.1448055"},{"key":"37_CR38","doi-asserted-by":"crossref","unstructured":"Shi, F., Sun, S., Xu, J.: Employing rough sets and association rule mining in KANSEI knowledge extraction. Inf. Sci. 196, 118\u2013128 (2012)","DOI":"10.1016\/j.ins.2012.02.006"},{"key":"37_CR39","doi-asserted-by":"crossref","unstructured":"Aktar Demirtas, E., Anagun, A.S., Koksal, G.: Determination of optimal product styles by ordinal logistic regression versus conjoint analysis for kitchen faucets, Int. J. Ind. Ergon. 39, 866\u2013875 (2009)","DOI":"10.1016\/j.ergon.2009.06.007"},{"key":"37_CR40","unstructured":"Garrett, J.J.: The elements of User Experience: User-Centered Design for the Web and Beyond, Pearson Education (2010)"},{"key":"37_CR41","doi-asserted-by":"crossref","unstructured":"Wang, T.: A Novel approach of integrating natural language processing techniques with fuzzy topsis for product evaluation. Symmetry 14 (2022)","DOI":"10.3390\/sym14010120"},{"key":"37_CR42","unstructured":"Miao, D.-q.: A New method of discretization of continuous attributes in rough sets, Acta Autom. Sin. 27, 296\u2013302 (2022)"}],"container-title":["Lecture Notes in Computer Science","Engineering Psychology and Cognitive Ergonomics"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-35389-5_37","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,12]],"date-time":"2024-03-12T20:08:12Z","timestamp":1710274092000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-35389-5_37"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9783031353888","9783031353895"],"references-count":41,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-35389-5_37","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"9 July 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Copenhagen","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Denmark","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2023","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"23 July 2023","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"28 July 2023","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"25","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2023","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2023.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"CMS","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"7472","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"1578","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"396","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"21% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}