{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T04:07:49Z","timestamp":1743134869935,"version":"3.40.3"},"publisher-location":"Cham","reference-count":22,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031356988"},{"type":"electronic","value":"9783031356995"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-35699-5_33","type":"book-chapter","created":{"date-parts":[[2023,7,8]],"date-time":"2023-07-08T23:04:57Z","timestamp":1688857497000},"page":"455-467","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Research on the Board-Game-Like Service Design Tools Based on SECI Knowledge Transformation Model: Take the Customer Journey Map as an Example"],"prefix":"10.1007","author":[{"given":"Ying","family":"Zhao","sequence":"first","affiliation":[]},{"given":"Xiong","family":"Ding","sequence":"additional","affiliation":[]},{"given":"Shan","family":"Liu","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2023,7,9]]},"reference":[{"unstructured":"Kimbell, L.: Designing for service as one way of designing services. Int. j. Des. 5(2), 41\u201352 (2011)","key":"33_CR1"},{"key":"33_CR2","volume-title":"The Dramaturgy of Service Exchange: An Analytical Framework for Services Marketing","author":"SJ Grove","year":"1983","unstructured":"Grove, S.J., Fisk, R.P.: The Dramaturgy of Service Exchange: An Analytical Framework for Services Marketing. American Marketing Association, Chicago (1983)"},{"key":"33_CR3","volume-title":"The Experience Economy: Work is Theater & Every Business a Stage","author":"BJ Pine","year":"1999","unstructured":"Pine, B.J., Gilmore, J.H.: The Experience Economy: Work is Theater & Every Business a Stage. Harvard Business School Press, Boston (1999)"},{"issue":"18","key":"33_CR4","first-page":"43","volume":"39","author":"X Xiangyang","year":"2018","unstructured":"Xiangyang, X., Jianzhong, C.: Location-based service design. J. Packaging Eng. 39(18), 43\u201349 (2018)","journal-title":"J. Packaging Eng."},{"issue":"2","key":"33_CR5","doi-asserted-by":"publisher","first-page":"33","DOI":"10.1177\/002224298504900203","volume":"49","author":"VA Zeithaml","year":"1985","unstructured":"Zeithaml, V.A., Parasuraman, A., Berry, L.L.: Problems and Strategies in Services Marketing. J. Mark. 49(2), 33\u201346 (1985)","journal-title":"J. Mark."},{"key":"33_CR6","volume-title":"Service Design: Definition","author":"C Jiajia","year":"2016","unstructured":"Jiajia, C.: Service Design: Definition. Language and Tools. Jiangsu Phoenix Art Press, Nanjing (2016)"},{"issue":"13","key":"33_CR7","first-page":"66","volume":"33","author":"D Xiong","year":"2020","unstructured":"Xiong, D., Zhe, Z.: Application analysis of service design tools from the perspective of psychology. Design 33(13), 66\u201369 (2020)","journal-title":"Design"},{"key":"33_CR8","volume-title":"On the Research of Service Design in the Field of Visual Communication","author":"L Xiaowen","year":"2016","unstructured":"Xiaowen, L.: On the Research of Service Design in the Field of Visual Communication. Shenyang Jianzhu University, Shenyang (2016)"},{"key":"33_CR9","volume-title":"Research on Design and Application Strategy of Collaborative System Diagram Tool for Service Design","author":"J Ying","year":"2018","unstructured":"Ying, J.: Research on Design and Application Strategy of Collaborative System Diagram Tool for Service Design. Jiangnan University, Wuxi (2018)"},{"key":"33_CR10","first-page":"116","volume":"12","author":"S Lvting","year":"2021","unstructured":"Lvting, S., Yan, L., Annan, L.: Research on service design optimization of fast fashion brand based on user journey map. Fashion Designer 12, 116\u2013125 (2021)","journal-title":"Fashion Designer"},{"unstructured":"Cooper, A.: The Inmates are Running the Asylum: Why High-Tech Products Drive UsCrazy and How to Restore the Sanity. Sams Publishing (2004)","key":"33_CR11"},{"key":"33_CR12","volume-title":"Research on User Portrait of Virtual Tourism Community Based on Ontology","author":"Z Zishu","year":"2020","unstructured":"Zishu, Z.: Research on User Portrait of Virtual Tourism Community Based on Ontology. Jilin University, Jilin (2020)"},{"key":"33_CR13","volume-title":"Service Design: Win Users' Following with the Ultimate Experience","author":"H Wei","year":"2021","unstructured":"Wei, H.: Service Design: Win Users\u2019 Following with the Ultimate Experience. Machinery Industry Press, BeiJing (2021)"},{"unstructured":"Michael, P., Zemin, X.: Personal Knowledge Moves towards Post-Critical Philosophy. Guizhou People's Publishing House, Guiyang (2000)","key":"33_CR14"},{"key":"33_CR15","first-page":"18","volume":"05","author":"W Qinhai","year":"2017","unstructured":"Qinhai, W.: Yujiro Noaka\u2019s \u201cknowledge creation.\u201d Bus. Manag. 05, 18\u201321 (2017)","journal-title":"Bus. Manag."},{"unstructured":"Ikujiroi, N.: By Takeuchi Honggao., Translated by Qinhai, W.: Enterprises that create knowledge. shipping broke, Beijing (2019)","key":"33_CR16"},{"unstructured":"Xiao, C.: Gamification practice of tool products. Industrial Design Research (Part III), 130\u2013133 (2015)","key":"33_CR17"},{"unstructured":"Kevin, W., Hunt, D., Kei, Z., Xiaodan, W.: Game-Based Thinking Changes the New Power of Future Business. Zhejiang People Publishing House, Hangzhou (2014)","key":"33_CR18"},{"key":"33_CR19","volume-title":"Research on Collaborative Design Method","author":"Z Haijing","year":"2021","unstructured":"Haijing, Z.: Research on Collaborative Design Method. Guangdong University of Technology, Guangzhou (2021)"},{"issue":"4","key":"33_CR20","doi-asserted-by":"publisher","first-page":"246","DOI":"10.1002\/bse.414","volume":"13","author":"A Tukker","year":"2004","unstructured":"Tukker, A.: Eight types of product-service system: eight ways to sustainability? experiences from SusProNet. Bus. Strateg. Environ. 13(4), 246\u2013260 (2004)","journal-title":"Bus. Strateg. Environ."},{"issue":"02","key":"33_CR21","first-page":"67","volume":"8","author":"Z Jiamin","year":"2022","unstructured":"Jiamin, Z., Xin, W., Yuchen, P.: Construction of scientific desktop game design framework. Sci. Educ. Museum 8(02), 67\u201377 (2022)","journal-title":"Sci. Educ. Museum"},{"unstructured":"Mike, S., Borui, L.: Project Team: Board Game Design Guide. Sichuan Fine Arts Publishing House, Chengdu (2017)","key":"33_CR22"}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-35699-5_33","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,7,8]],"date-time":"2023-07-08T23:21:14Z","timestamp":1688858474000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-35699-5_33"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9783031356988","9783031356995"],"references-count":22,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-35699-5_33","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"9 July 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Copenhagen","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Denmark","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2023","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"23 July 2023","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"28 July 2023","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"25","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2023","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2023.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Single-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"CMS","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"7472","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"1578","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"396","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"21% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"No","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}