{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,27]],"date-time":"2026-03-27T18:03:12Z","timestamp":1774634592642,"version":"3.50.1"},"publisher-location":"Cham","reference-count":48,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031437021","type":"print"},{"value":"9783031437038","type":"electronic"}],"license":[{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2023,1,1]],"date-time":"2023-01-01T00:00:00Z","timestamp":1672531200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023]]},"DOI":"10.1007\/978-3-031-43703-8_3","type":"book-chapter","created":{"date-parts":[[2023,9,12]],"date-time":"2023-09-12T06:02:16Z","timestamp":1694498536000},"page":"30-44","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Continual Service Improvement: A Systematic Literature Review"],"prefix":"10.1007","author":[{"given":"Sanna","family":"Heikkinen","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marko","family":"J\u00e4ntti","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Markku","family":"Tukiainen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2023,9,13]]},"reference":[{"key":"3_CR1","unstructured":"Lloyd, W., Lacy, S., Hanna, A.: ITIL Continual Service Improvement. 2nd edn. The Stationery Office (TSO), London (2011)"},{"key":"3_CR2","doi-asserted-by":"publisher","first-page":"165","DOI":"10.1007\/978-3-319-13036-1_15","volume-title":"Software Process Improvement and Capability Determination","author":"A Shrestha","year":"2014","unstructured":"Shrestha, A., Cater-Steel, A., Toleman, M., Rout, T.: Towards transparent and efficient process assessments for IT service management. In: Mitasiunas, A., Rout, T., O\u2019Connor, R.V., Dorling, A. (eds.) Software Process Improvement and Capability Determination. CCIS, vol. 477, pp. 165\u2013176. Springer, Cham (2014). https:\/\/doi.org\/10.1007\/978-3-319-13036-1_15"},{"key":"3_CR3","doi-asserted-by":"crossref","unstructured":"Kemppainen, J., Tedre, M., Sutinen, E.: IT service management education in Tanzania: an organizational and grassroots-level perspective. In: Proceedings of the 13th Annual Conference on Information Technology Education, pp. 99\u2013104. ACM, New York (2012)","DOI":"10.1145\/2380552.2380583"},{"key":"3_CR4","unstructured":"ISO\/IEC: ISO\/IEC 20000-1:2018, Information technology. Service management. Part 1: Service management system requirements, International Organization for Standardization (2018)"},{"key":"3_CR5","unstructured":"International Assessor Certification Scheme (Intacs.info): SPICE for IT-Services - Process Reference and Assessment Model, 11 June 2022. https:\/\/intacs.info\/index.php\/component\/rsfiles\/download-file\/files?path=SPICE%2BDocuments%252FSPICE%2Bfor%2BIT-Services%252FSPICE-for-IT-Services-V4.0-released.pdf&Itemid=750. Accessed 7 July 2023"},{"issue":"2","key":"3_CR6","doi-asserted-by":"publisher","first-page":"285","DOI":"10.1177\/031289629301700207","volume":"17","author":"J Craig","year":"1992","unstructured":"Craig, J., Yetton, P.: Business process redesign: a critique of process innovation by Thomas davenport as a case study in the literature. Aust. J. Manag. 17(2), 285\u2013306 (1992)","journal-title":"Aust. J. Manag."},{"issue":"3","key":"3_CR7","first-page":"549","volume":"46","author":"A Keel","year":"2007","unstructured":"Keel, A., Orr, M., Hernandez, R., Patrocinio, E., Bouchard, J.: From a technology-oriented to a service-oriented approach to IT management. BM Syst. J. 46(3), 549\u2013565 (2007)","journal-title":"BM Syst. J."},{"issue":"2","key":"3_CR8","doi-asserted-by":"publisher","first-page":"69","DOI":"10.4018\/jisss.2009040105","volume":"1","author":"A Cater-Steel","year":"2009","unstructured":"Cater-Steel, A.: IT service departments struggle to adopt a service-oriented philosophy. Int. J. Inf. Syst. Serv. Sect. (IJISSS) 1(2), 69\u201377 (2009)","journal-title":"Int. J. Inf. Syst. Serv. Sect. (IJISSS)"},{"issue":"2","key":"3_CR9","first-page":"1","volume":"50","author":"W Tan","year":"2009","unstructured":"Tan, W., Cater-Steel, A., Toleman, M.: Implementing it service management: a case study focussing on critical success factors. J. Comput. Inf. Syst. 50(2), 1\u201312 (2009)","journal-title":"J. Comput. Inf. Syst."},{"key":"3_CR10","unstructured":"IT Governance Institute (ITGI): Global Status Report on the Governance of Enterprise It (Geit - 2011) (2011)"},{"key":"3_CR11","volume-title":"IT Service Management: An Introduction","author":"J Van Bon","year":"2007","unstructured":"Van Bon, J.: IT Service Management: An Introduction, 3rd edn. Van Haren Publishing, Zaltbommel (2007)","edition":"3"},{"key":"3_CR12","volume-title":"ITIL V3 Foundation Handbook","author":"S Adams","year":"2009","unstructured":"Adams, S., Cartlidge, A., Hanna, A., Range, S., Sowerby, J., Windebank, J.: ITIL V3 Foundation Handbook. TSO Information and Publishing Solutions, London, UK (2009)"},{"key":"3_CR13","doi-asserted-by":"crossref","unstructured":"Abdelkebir, S., Maleh, Y., Belaissaoui, M.: An agile framework for ITS management in organizations: a case study based on DevOps. In: Proceedings of the 2nd International Conference on Computing and Wireless Communication Systems (ICCWCS 2017), pp. 1\u20138, New York, ACM (2017)","DOI":"10.1145\/3167486.3167556"},{"key":"3_CR14","unstructured":"Boonen, H., Brand, K.: IT Governance Based on COBIT 4.1 - A Management Guide. Van Haren Publishing (2007)"},{"issue":"3","key":"3_CR15","doi-asserted-by":"publisher","first-page":"94","DOI":"10.1109\/MS.2016.68","volume":"33","author":"C Ebert","year":"2016","unstructured":"Ebert, C., Gallardo, G., Hernantes, J., Serrano, N.: DevOps. IEEE Softw. 33(3), 94\u2013100 (2016)","journal-title":"IEEE Softw."},{"issue":"2","key":"3_CR16","doi-asserted-by":"publisher","first-page":"337","DOI":"10.1007\/s11219-021-09551-4","volume":"29","author":"H Agh","year":"2021","unstructured":"Agh, H., Ramsin, R.: Scrum metaprocess: a process line approach for customizing Scrum. Software Qual. J. 29(2), 337\u2013379 (2021)","journal-title":"Software Qual. J."},{"key":"3_CR17","doi-asserted-by":"publisher","first-page":"27","DOI":"10.1016\/j.procs.2017.11.005","volume":"121","author":"S Yamamoto","year":"2017","unstructured":"Yamamoto, S.: A continuous approach to improve IT management. Procedia Comput. Sci. 121, 27\u201335 (2017)","journal-title":"Procedia Comput. Sci."},{"key":"3_CR18","unstructured":"Kitchenham, B., Dypa, T., Jorgense, M.: Evidence-based software engineering. In: Proceedings of the 26th International Conference on Software Engineering, pp. 273\u2013281. IEEE Computer Society, Los Alamitos CA (2004)"},{"key":"3_CR19","unstructured":"Kitchenham, B., Charters, S.: Guidelines for performing systematic literature reviews in Software Engineering. Version 2.3, EBSE Technical Report EBSE-2007-01. Keele University and University of Durh (2007)"},{"key":"3_CR20","doi-asserted-by":"publisher","DOI":"10.1002\/9780470754887","volume-title":"Systematic Reviews in the Social Sciences: A Practical Guide","author":"M Petticrew","year":"2006","unstructured":"Petticrew, M., Roberts, H.: Systematic Reviews in the Social Sciences: A Practical Guide. Blackwell Publishing, USA (2006)"},{"key":"3_CR21","doi-asserted-by":"crossref","unstructured":"Donko, D.: Improvement of the process quality in the service provider organization. In: Proceedings of the 2014 X International Symposium on Telecommunications (BIHTEL), pp. 1\u20135. IEEE, Sarajevo (2014)","DOI":"10.1109\/BIHTEL.2014.6987630"},{"key":"3_CR22","doi-asserted-by":"crossref","unstructured":"Herrera, M., van Hillegersberg, J.: Using metamodeling to represent lean six sigma for IT service improvement. In: Proceedings of the 21st Conference on Business Informatics (CBI), pp. 241\u2013248. IEEE, Moscow (2019)","DOI":"10.1109\/CBI.2019.00034"},{"key":"3_CR23","first-page":"238","volume":"3","author":"N Lamichhane","year":"2019","unstructured":"Lamichhane, N.: Implementing continual service improvement in business enterprises: a proposal to improve business effectiveness of Nepal. Int. J. Adv. Res. Publ. (IJARP) 3, 238\u2013251 (2019)","journal-title":"Int. J. Adv. Res. Publ. (IJARP)"},{"issue":"4","key":"3_CR24","doi-asserted-by":"publisher","first-page":"421","DOI":"10.1109\/TNSM.2011.081512.120272","volume":"9","author":"A Lima","year":"2012","unstructured":"Lima, A., Sauve, J., Souza, N.: Capturing the quality and business value of IT services using a business-driven model. IEEE Trans. Netw. Serv. Manage. 9(4), 421\u2013432 (2012)","journal-title":"IEEE Trans. Netw. Serv. Manage."},{"key":"3_CR25","doi-asserted-by":"crossref","unstructured":"Trinkenreich, B., Conte, T., Barcellos, M., Santos, G.: Defining, measuring and monitoring IT service goals and strategies: preliminary results and pitfalls from a qualitative study with IT service managers. In: Proceedings of the 12th ACM\/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM 2018), pp. 1\u201310. ACM, New York (2018)","DOI":"10.1145\/3239235.3268919"},{"key":"3_CR26","doi-asserted-by":"crossref","unstructured":"Kummamuru, S.: Framework for continuous service improvement (CSI): optimizing by dovetailing different systemic frameworks. In: Proceedings of the International Conference on Quality and Reliability (ICQR 2011), pp. 307\u2013311. IEEE (2011)","DOI":"10.1109\/ICQR.2011.6031731"},{"key":"3_CR27","doi-asserted-by":"crossref","unstructured":"Arisenta, R., Suharjito, A., Sukmandhani, A.: Evaluation model of success change management in banking institution based on ITIL V3 (Case Study). In: Proceedings of the International Conference on Information Management and Technology (ICIMTech), pp. 470\u2013475. IEEE (2020)","DOI":"10.1109\/ICIMTech50083.2020.9211191"},{"key":"3_CR28","doi-asserted-by":"crossref","unstructured":"Lineberry, R.: Solve and evolve: practical applications for knowledge-centered service. In: Proceedings of the 2019 ACM SIGUCCS Annual Conference (SIGUCCS 2019), pp. 70\u201375. ACM, New York (2019)","DOI":"10.1145\/3347709.3347793"},{"key":"3_CR29","doi-asserted-by":"crossref","unstructured":"Macias, C., Alonso, I., V\u00e9lez, D.: Valuation of the management of the information technology services catalog in public organizations in the province of Manab\u00ed, Ecuador. In: Proceedings of the 2018 10th International Conference on Information Management and Engineering (ICIME 2018), pp. 193\u2013199. ACM, New York (2018)","DOI":"10.1145\/3285957.3285964"},{"key":"3_CR30","unstructured":"Indra, R., Hendra, P.: Strategy implementing continual service improvement with ITIL framework at PT. Anabatic Technologies Tbk. Int. Res. J. Comput. Sci. (IRJCS) 5(2), 70\u201376 (2018)"},{"key":"3_CR31","doi-asserted-by":"crossref","unstructured":"Ilvarianto, D., Legowo, N.: Incident management implementation using continual service improvement method at PT AOP. In: Proceedings of the International Conference on Applied Computer and Communication Technologies (ComCom), pp. 1\u20137. IEEE (2017)","DOI":"10.1109\/COMCOM.2017.8167094"},{"key":"3_CR32","doi-asserted-by":"crossref","unstructured":"Yuan, Y., Qi, K., Marcus, A.: Gamifying HPE service manager to improve IT service desks\u2019 knowledge contribution. In: Proceedings of the 10th EAI International Conference on Simulation Tools and Techniques (SIMUTOOLS 2017), pp. 141\u2013148. ACM, New York (2017)","DOI":"10.1145\/3173519.3173536"},{"key":"3_CR33","unstructured":"Dos Santos, C., Granville, L., Cheng, W., Loewenstern, D., Shwartz, L., Anerousis, N.: Performance management and quantitative modeling of IT service processes using mashup patterns. In: Proceedings of the 7th International Conference on Network and Services Management (CNSM 2011), Laxenburg, AUT, International Federation for Information Processing, pp. 10\u201318 (2011)"},{"key":"3_CR34","doi-asserted-by":"crossref","unstructured":"Karko\u0161kov\u00e1, S.: Towards cloud computing management model based on ITIL processes. In: Proceedings of the 2nd International Conference on Business and Information Management (ICBIM 2018), pp. 1\u20135. ACM, New York (2018)","DOI":"10.1145\/3278252.3278265"},{"key":"3_CR35","unstructured":"Kajbaf, M., Madani, N., Suzangar, S., Nasher, S., Kalantarian, S.: An IT service reporting framework for effective implementation of ITIL continual service improvement process conforming to ISO\/EC 20000. In: Proceedings of the Fifth International Conference on Digital Society (ICDS 2011), IARIA, pp. 18\u201323 (2011)"},{"issue":"5","key":"3_CR36","first-page":"729","volume":"74","author":"L Kirilov","year":"2021","unstructured":"Kirilov, L., Mitev, Y.: An approach for implementing the information technology infrastructure library. Comptes Rendus de l\u2019Acad\u00e9mie Bulgare Des Sciences\u202f: Sciences Math\u00e9matiques et Naturelles. 74(5), 729\u2013737 (2021)","journal-title":"Comptes Rendus de l\u2019Acad\u00e9mie Bulgare Des Sciences : Sciences Math\u00e9matiques et Naturelles."},{"key":"3_CR37","unstructured":"Jaadla, H., Johansson, B.: A self-assessment tool for estimation of IT maturity. In: Proceedings of the 15th European Conference on Management, Leadership and Governance (ECMLG 2019), pp. 207\u20132016. Academic Conferences and Publishing Limited (2019)"},{"key":"3_CR38","unstructured":"Shrestha, A., Cater-Steel, A., Toleman, M.: Virtualising process assessments to facilitate continual service improvement in IT service management. In: Proceedings of the Australasian Conference on Information Systems, arXiv.org, pp. 1\u201315 (2016)"},{"issue":"4","key":"3_CR39","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/ijsita.2013100101","volume":"4","author":"S Cortina","year":"2013","unstructured":"Cortina, S., Renault, A., Picard, M.: TIPA process assessments: a means to improve business value of IT services. Int. J. Strateg. Inf. Technol. Appl. (IJSITA) 4(4), 1\u201318 (2013)","journal-title":"Int. J. Strateg. Inf. Technol. Appl. (IJSITA)"},{"key":"3_CR40","doi-asserted-by":"crossref","unstructured":"Silva, N., da Silva, M., Barafort, B., Vicente, M., Sousa, P.: Using ArchiMate to model a process assessment framework. In: Proceedings of the 30th Annual ACM Symposium on Applied Computing, pp. 1189\u20131194. ACM, New York (2015)","DOI":"10.1145\/2695664.2699486"},{"issue":"1","key":"3_CR41","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1007\/s12927-014-0005-5","volume":"6","author":"A Cater-Steel","year":"2014","unstructured":"Cater-Steel, A., Lepmets, M.: Measuring IT service quality: evaluation of IT service quality measurement framework in industry. J. Serv. Sci. Res. 6(1), 125\u2013147 (2014)","journal-title":"J. Serv. Sci. Res."},{"key":"3_CR42","doi-asserted-by":"publisher","first-page":"218","DOI":"10.1007\/978-3-642-31063-8_17","volume-title":"Product-Focused Software Process Improvement","author":"M J\u00e4ntti","year":"2012","unstructured":"J\u00e4ntti, M.: Improving IT service desk and service management processes in finnish tax administration: a case study on service engineering. In: Dieste, O., Jedlitschka, A., Juristo, N. (eds.) Product-Focused Software Process Improvement. LNCS, vol. 7343, pp. 218\u2013232. Springer, Heidelberg (2012). https:\/\/doi.org\/10.1007\/978-3-642-31063-8_17"},{"key":"3_CR43","doi-asserted-by":"crossref","unstructured":"Shiono, Y., Yoshizumi, T., Goto, T., Tsuchida, K.: Fuzzy database and interface to analyze management system operations. In: Proceedings of the 8th International Virtual Conference on Applied Computing & Information Technology (ACIT), pp. 19\u201326. ACM, New York (2021)","DOI":"10.1145\/3468081.3471063"},{"issue":"7","key":"3_CR44","doi-asserted-by":"publisher","first-page":"987","DOI":"10.1108\/IJM-08-2019-0374","volume":"41","author":"N Ahmad","year":"2020","unstructured":"Ahmad, N., Rabbany, M., Ali, S.: Organizational and human factors related challenges to ISO 20000: implications for environmental sustainability and circular economy. Int. J. Manpow. 41(7), 987\u20131004 (2020)","journal-title":"Int. J. Manpow."},{"key":"3_CR45","doi-asserted-by":"crossref","unstructured":"Krishnan, G., Ravindran, V.: IT service management automation and its impact to IT industry. In: Proceedings of the International Conference on Computational Intelligence in Data Science (ICCIDS), pp. 1\u20134 (2017)","DOI":"10.1109\/ICCIDS.2017.8272633"},{"key":"3_CR46","doi-asserted-by":"crossref","unstructured":"Guzman, E., Ibrahim, M., Glinz, M.: Prioritizing user feedback from Twitter: a survey report. In: Proceedings of the 4th International Workshop on CrowdSourcing in Software Engineering (CSI-SE 2017), pp. 21\u201324. IEEE Press (2017)","DOI":"10.1109\/CSI-SE.2017.4"},{"issue":"4","key":"3_CR47","doi-asserted-by":"publisher","first-page":"728","DOI":"10.1108\/K-05-2016-0116","volume":"46","author":"S Rouhani","year":"2017","unstructured":"Rouhani, S.: A fuzzy superiority and inferiority ranking based approach for IT service management software selection. Kybernetes 46(4), 728\u2013746 (2017)","journal-title":"Kybernetes"},{"key":"3_CR48","unstructured":"Ruostesaari, S.: Implementing continual service improvement process for Aberdeen standard ITSS division (2019). https:\/\/www.theseus.fi\/bitstream\/handle\/10024\/208709\/Thesis_S-Ruostesaari_%20F2019.pdf?sequence=2&isAllowed=y. Accessed 2 Dec 2021"}],"container-title":["Communications in Computer and Information Science","Quality of Information and Communications Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-43703-8_3","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,9,12]],"date-time":"2023-09-12T06:02:52Z","timestamp":1694498572000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-43703-8_3"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023]]},"ISBN":["9783031437021","9783031437038"],"references-count":48,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-43703-8_3","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"value":"1865-0929","type":"print"},{"value":"1865-0937","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023]]},"assertion":[{"value":"13 September 2023","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"QUATIC","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on the Quality of Information and Communications Technology","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Aveiro","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Portugal","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2023","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"11 September 2023","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 September 2023","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"16","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"quatic2023","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2023.quatic.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Double-blind","order":1,"name":"type","label":"Type","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"EasyChair","order":2,"name":"conference_management_system","label":"Conference Management System","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"37","order":3,"name":"number_of_submissions_sent_for_review","label":"Number of Submissions Sent for Review","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"17","order":4,"name":"number_of_full_papers_accepted","label":"Number of Full Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"0","order":5,"name":"number_of_short_papers_accepted","label":"Number of Short Papers Accepted","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"46% - The value is computed by the equation \"Number of Full Papers Accepted \/ Number of Submissions Sent for Review * 100\" and then rounded to a whole number.","order":6,"name":"acceptance_rate_of_full_papers","label":"Acceptance Rate of Full Papers","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"3.1","order":7,"name":"average_number_of_reviews_per_paper","label":"Average Number of Reviews per Paper","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"2","order":8,"name":"average_number_of_papers_per_reviewer","label":"Average Number of Papers per Reviewer","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}},{"value":"Yes","order":9,"name":"external_reviewers_involved","label":"External Reviewers Involved","group":{"name":"ConfEventPeerReviewInformation","label":"Peer Review Information (provided by the conference organizers)"}}]}}