{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,23]],"date-time":"2026-01-23T09:11:48Z","timestamp":1769159508247,"version":"3.49.0"},"publisher-location":"Cham","reference-count":20,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031477201","type":"print"},{"value":"9783031477218","type":"electronic"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"DOI":"10.1007\/978-3-031-47721-8_36","type":"book-chapter","created":{"date-parts":[[2024,1,9]],"date-time":"2024-01-09T10:02:32Z","timestamp":1704794552000},"page":"542-551","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Text Summarization for\u00a0Call Center Transcripts"],"prefix":"10.1007","author":[{"given":"Ishrat","family":"Ahmed","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yu","family":"Zhou","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nikhita","family":"Sharma","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jordan","family":"Hosier","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2024,1,10]]},"reference":[{"key":"36_CR1","unstructured":"Stepanov, E., Favre, B., Alam, F., Chowdhury, S., Singla, K., Trione, J., Bechet, F., Riccardi, G.: Automatic summarization of call-center conversations. In: Conference: IEEE Automatic Speech Recognition and Understanding Workshop (ASRU 2015) (2015)"},{"key":"36_CR2","doi-asserted-by":"crossref","unstructured":"Asi, A., Wang, S., Eisenstadt, R., Geckt, D., Kuper, Y., Mao, Y., Ronen, R.: An End-to-End Dialogue Summarization System for Sales Calls (2022). arXiv:2204.12951","DOI":"10.18653\/v1\/2022.naacl-industry.6"},{"key":"36_CR3","doi-asserted-by":"crossref","unstructured":"Panayotov, V., Chen, G., Povey, D., Khudanpur, S.: Librispeech: an asr corpus based on public domain audio books. In 2015 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), pp. 5206\u20135210. IEEE (2015)","DOI":"10.1109\/ICASSP.2015.7178964"},{"key":"36_CR4","unstructured":"Brown, T., Mann, B., Ryder, N., Subbiah, M., Kaplan, J.D., Dhariwal, P., Amodei, D.: Language models are few-shot learners. Adv. Neural. Inf. Process. Syst. 33, 1877\u20131901 (2020)"},{"key":"36_CR5","doi-asserted-by":"crossref","unstructured":"Lewis, M., Liu, Y., Goyal, N., Ghazvininejad, M., Mohamed, A., Levy, O., Zettlemoyer, L.: Bart: denoising sequence-to-sequence pre-training for natural language generation, translation, and comprehension (2019). arXiv:1910.13461","DOI":"10.18653\/v1\/2020.acl-main.703"},{"key":"36_CR6","unstructured":"Raffel, C., Shazeer, N., Roberts, A., Lee, K., Narang, S., Matena, M., Zhou, Y., Li, W., Liu, P.J.: Exploring the limits of transfer learning with a unified text-to-text transformer (2019)"},{"key":"36_CR7","unstructured":"Zhang, J., Zhao, Y., Saleh, M., Liu, P.: Pegasus: pre-training with extracted gap-sentences for abstractive summarization. In: International Conference on Machine Learning. PMLR (2020)"},{"key":"36_CR8","doi-asserted-by":"crossref","unstructured":"Mihalcea, R., Tarau, P.: Textrank: bringing order into text. In: Proceedings of the 2004 Conference on Empirical Methods in Natural Language Processing, pp. 404\u2013411 (2004)","DOI":"10.3115\/1220575.1220627"},{"key":"36_CR9","unstructured":"Steinberger, J., Jezek, K.: Using latent semantic analysis in text summarization and summary evaluation. Proc. ISIM 4(8), 93\u2013100 (2004)"},{"key":"36_CR10","doi-asserted-by":"crossref","unstructured":"El-Kassas, W.S., Salama, C.R., Rafea, A.A., Mohamed, H.K.: Automatic text summarization: a comprehensive survey. Expert Syst. Appl. 165, 113679 (2021)","DOI":"10.1016\/j.eswa.2020.113679"},{"key":"36_CR11","unstructured":"Chandramouli, A., Shukla, S., Nair, N., Purohit, S., Pandey, S., Dandu, M.M.K.: Unsupervised paradigm for information extraction from transcripts using BERT (2021). arXiv:2110.00949"},{"key":"36_CR12","unstructured":"Devlin, J., Chang, M.W., Lee, K., Toutanova, K.: Bert: pre-training of deep bidirectional transformers for language understanding (2018). arXiv:1810.04805"},{"key":"36_CR13","doi-asserted-by":"crossref","unstructured":"Biswas, P.K., Iakubovich, A.: Extractive summarization of call transcripts (2021). arXiv:2103.10599","DOI":"10.1109\/ACCESS.2022.3221404"},{"key":"36_CR14","doi-asserted-by":"crossref","unstructured":"Goo, C.W., Chen, Y.N.: Abstractive dialogue summarization with sentence-gated modeling optimized by dialogue acts. In: 2018 IEEE Spoken Language Technology Workshop (SLT), pp. 735\u2013742. IEEE (2018)","DOI":"10.1109\/SLT.2018.8639531"},{"key":"36_CR15","doi-asserted-by":"crossref","unstructured":"Wang, S., Liu, Y., Xu, Y., Zhu, C., Zeng, M.: Want to reduce labeling cost? GPT-3 can help (2021). arXiv:2108.13487","DOI":"10.18653\/v1\/2021.findings-emnlp.354"},{"key":"36_CR16","doi-asserted-by":"crossref","unstructured":"Narayan, S., Cohen, S., Lapata, M.: Don\u2019t give me the details, just the summary! topic-aware convolutional neural networks for extreme summarization. In: 2018 Conference on Empirical Methods in Natural Language Processing, pp. 1797\u20131807. Association for Computational Linguistics (2018)","DOI":"10.18653\/v1\/D18-1206"},{"key":"36_CR17","first-page":"1","volume":"21","author":"C Raffel","year":"2020","unstructured":"Raffel, C., Shazeer, N., Roberts, A., Lee, K., Narang, S., Matena, M., Zhou, Y., Li, W., Liu, P.: Exploring the limits of transfer learning with a unified text-to-text transformer. J. Mach. Learn. Res. 21, 1\u201367 (2020)","journal-title":"J. Mach. Learn. Res."},{"key":"36_CR18","doi-asserted-by":"crossref","unstructured":"Wolf, T., Debut, L., Sanh, V., Chaumond, J., Delangue, C., Moi, A., Rush, A.M.: Huggingface\u2019s transformers: state-of-the-art natural language processing (2019). arXiv:1910.03771","DOI":"10.18653\/v1\/2020.emnlp-demos.6"},{"key":"36_CR19","unstructured":"Lin, C.Y.: Rouge: a package for automatic evaluation of summaries. In: Text Summarization Branches Out, pp. 74\u201381 (2004)"},{"key":"36_CR20","unstructured":"Uma, A.N., Sityaev, D.: Comparing Methods for Extractive Summarization of Call Centre Dialogue (2022). arXiv:2209.02472"}],"container-title":["Lecture Notes in Networks and Systems","Intelligent Systems and Applications"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-47721-8_36","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,11,7]],"date-time":"2024-11-07T18:56:47Z","timestamp":1731005807000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-47721-8_36"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031477201","9783031477218"],"references-count":20,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-47721-8_36","relation":{},"ISSN":["2367-3370","2367-3389"],"issn-type":[{"value":"2367-3370","type":"print"},{"value":"2367-3389","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"10 January 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}}]}}