{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,10]],"date-time":"2026-03-10T11:53:55Z","timestamp":1773143635671,"version":"3.50.1"},"publisher-location":"Cham","reference-count":16,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031564772","type":"print"},{"value":"9783031564789","type":"electronic"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"DOI":"10.1007\/978-3-031-56478-9_9","type":"book-chapter","created":{"date-parts":[[2024,3,29]],"date-time":"2024-03-29T10:01:52Z","timestamp":1711706512000},"page":"123-134","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["A Chatbot Generator for Improved Digital Governance"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9160-2274","authenticated-orcid":false,"given":"Christos","family":"Bouras","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0006-4448-8580","authenticated-orcid":false,"given":"Damianos","family":"Diasakos","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0009-0004-8205-6207","authenticated-orcid":false,"given":"Chrysostomos","family":"Katsigiannis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1326-6281","authenticated-orcid":false,"given":"Vasileios","family":"Kokkinos","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0966-5140","authenticated-orcid":false,"given":"Apostolos","family":"Gkamas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6581-6831","authenticated-orcid":false,"given":"Nikos","family":"Karacapilidis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yannis","family":"Charalabidis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zoi","family":"Lachana","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6610-0675","authenticated-orcid":false,"given":"Charalampos","family":"Alexopoulos","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0872-9878","authenticated-orcid":false,"given":"Theodoros","family":"Papadopoulos","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Georgios","family":"Karamanolis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Michail","family":"Psalidas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2024,3,30]]},"reference":[{"key":"9_CR1","doi-asserted-by":"crossref","unstructured":"Doshi, J.: Chatbot user interface for customer relationship management using NLP models. In: International Conference on Artificial Intelligence and Machine Vision (AIMV), pp. 1\u20134, Gandhinagar, India (2021)","DOI":"10.1109\/AIMV53313.2021.9670914"},{"issue":"1","key":"9_CR2","first-page":"21","volume":"11","author":"N Karacapilidis","year":"1998","unstructured":"Karacapilidis, N., Papadias, D.: A Computational approach for argumentative discourse in multi-agent decision making environments. AI Commun. J. 11(1), 21\u201333 (1998)","journal-title":"AI Commun. J."},{"key":"9_CR3","unstructured":"Online Website. https:\/\/onlim.com\/en\/top-requirements-for-chatbot-software\/"},{"key":"9_CR4","doi-asserted-by":"publisher","unstructured":"Lau, L., Yang-Turner, F., Karacapilidis, N.: Requirements for big data analytics supporting decision making: a sensemaking perspective. In: Karacapilidis, N. (eds.) Mastering Data-Intensive Collaboration and Decision Making. Studies in Big Data, LNCS, vol. 5, pp. 49\u201370. Springer, Cham (2014). https:\/\/doi.org\/10.1007\/978-3-319-02612-1_3","DOI":"10.1007\/978-3-319-02612-1_3"},{"key":"9_CR5","doi-asserted-by":"crossref","unstructured":"Avishka, W., Kuhaneswaran, B., Gunasinghe, H.: A novel conceptual chatbot architecture for the Sinhala language \u2013 a case study on food ordering scenario. In: Proceedings of the 2022 2nd International Conference on Advanced Research in Computing (ICARC), pp. 254\u2013259. Belihuloya, Sri Lanka (2022)","DOI":"10.1109\/ICARC54489.2022.9753725"},{"key":"9_CR6","doi-asserted-by":"crossref","unstructured":"Maher, S.K., Bhable, S.G., Lahase, A.R., Nimbhore, S.S.: AI and deep learning-driven chatbots: a comprehensive analysis and application trends. In: Proceedings of 2022 6th International Conference on Intelligent Computing and Control Systems (ICICCS), pp. 994\u2013998, Madurai, India (2022)","DOI":"10.1109\/ICICCS53718.2022.9788276"},{"key":"9_CR7","doi-asserted-by":"crossref","unstructured":"Van Thin, D., Quang, T.M., Toan, P.M., Thien, V.M., Hung, L.M., Quan, T.T.: A human-like interactive chatbot framework for Vietnamese banking domain. In: Proceedings of 2022 9th NAFOSTED Conference on Information and Computer Science (NICS), pp. 41\u201346, Vietnam (2022)","DOI":"10.1109\/NICS56915.2022.10013395"},{"key":"9_CR8","doi-asserted-by":"crossref","unstructured":"Reiter, E.: An architecture for data-to-text systems. In: Proceedings of the ENLG-2007 11th European Workshop on Natural Language Generation, pp. 97\u2013104. Saarbr\u00fccken, Germany (2007)","DOI":"10.3115\/1610163.1610180"},{"key":"9_CR9","doi-asserted-by":"publisher","first-page":"626","DOI":"10.1007\/s12559-020-09718-4","volume":"13","author":"M Firdaus","year":"2020","unstructured":"Firdaus, M., Golchha, H., Ekbal, A., Bhattacharyya, P.: A deep multi-task model for dialogue act classification, intent detection and slot filling. Cogn. Comput. 13, 626\u2013645 (2020)","journal-title":"Cogn. Comput."},{"key":"9_CR10","doi-asserted-by":"crossref","unstructured":"Tur, G., Deng, L.: Intent determination and spoken utterance classification. In: Tur, G., de Mori R. (eds.) Spoken Language Understanding: Systems for Extracting Semantic Information from Speech, pp. 93\u2013118. Wiley, Chichester (2011)","DOI":"10.1002\/9781119992691.ch4"},{"key":"9_CR11","doi-asserted-by":"publisher","unstructured":"McTear, M., Callejas, Z., Griol, D.: The Conversational Interface Talking to Smart Devices. Springer, Cham (2018). https:\/\/doi.org\/10.1007\/978-3-319-32967-3","DOI":"10.1007\/978-3-319-32967-3"},{"key":"9_CR12","first-page":"100006","volume":"2","author":"E Adamopoulou","year":"2020","unstructured":"Adamopoulou, E., Moussiades, L.: Chatbots: history, technology, and applications. Mach. Learn. Appl. 2, 100006 (2020)","journal-title":"Mach. Learn. Appl."},{"key":"9_CR13","doi-asserted-by":"crossref","unstructured":"Khanna A., Pandey B., Vashishta K., Kalia K., Bhale P., Das T.: A study of today\u2019s A.I. through Chatbot and rediscovery of machine intelligence. Int. J. u- e-Serv. Sci. Technol. 8, 277\u2013284 (2015)","DOI":"10.14257\/ijunesst.2015.8.7.28"},{"key":"9_CR14","first-page":"72","volume":"6","author":"SA Abdul-Kader","year":"2015","unstructured":"Abdul-Kader, S.A., Woods, J.: Survey on Chatbot design techniques in speech conversation systems. Int. J. Adv. Comput. Sci. Appl. 6, 72\u201380 (2015)","journal-title":"Int. J. Adv. Comput. Sci. Appl."},{"key":"9_CR15","doi-asserted-by":"publisher","first-page":"343","DOI":"10.1016\/j.eswa.2019.07.014","volume":"137","author":"S Arsovski","year":"2019","unstructured":"Arsovski, S., Osipyan, H., Oladele, M.I., Cheok, A.D.: Automatic knowledge extraction of any Chatbot from conversation. Expert Syst. Appl. 137, 343\u2013348 (2019)","journal-title":"Expert Syst. Appl."},{"issue":"2","key":"9_CR16","doi-asserted-by":"publisher","first-page":"358","DOI":"10.1016\/j.giq.2018.10.001","volume":"36","author":"A Androutsopoulou","year":"2019","unstructured":"Androutsopoulou, A., Karacapilidis, N., Loukis, E., Charalabidis, Y.: Transforming the communication between citizens and government through AI-guided chatbots. Gov. Inf. Q. 36(2), 358\u2013367 (2019)","journal-title":"Gov. Inf. Q."}],"container-title":["Lecture Notes in Business Information Processing","Information Systems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-56478-9_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,2,9]],"date-time":"2026-02-09T10:12:27Z","timestamp":1770631947000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-56478-9_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031564772","9783031564789"],"references-count":16,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-56478-9_9","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"30 March 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"EMCIS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"European, Mediterranean, and Middle Eastern Conference on Information Systems","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Dubai","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"United Arab Emirates","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2023","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"11 December 2023","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"12 December 2023","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"emcis2023","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/emcis.eu\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}