{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,11]],"date-time":"2026-03-11T22:30:30Z","timestamp":1773268230127,"version":"3.50.1"},"publisher-location":"Cham","reference-count":21,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031590795","type":"print"},{"value":"9783031590801","type":"electronic"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2024,5,5]],"date-time":"2024-05-05T00:00:00Z","timestamp":1714867200000},"content-version":"vor","delay-in-days":125,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>The way public procurers interact with the supply market is developing from purely transactional towards more resource focused and collaborative exchanges. Still, what seems to be missing in the public procurement culture is knowledge of how to connect to a wider network of resource providers. We do not have adequate understanding about customer orientation in public sector, nor about customer-centric ecosystem. This is especially true in public health services; systems that are under huge transformation. In this paper, we have followed that development to understand: <jats:italic>How can public health care transformation towards customer-oriented ecosystems be orchestrated?<\/jats:italic> We had a unique opportunity to follow the renewal of the healthcare system in Finland, having access to interview those involved in planning the system. In total 17 in-depth interviews enabled us to create understanding of this challenge.<\/jats:p>","DOI":"10.1007\/978-3-031-59080-1_16","type":"book-chapter","created":{"date-parts":[[2024,5,4]],"date-time":"2024-05-04T18:01:59Z","timestamp":1714845719000},"page":"223-230","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Orchestrating Customer-Oriented Public-Private Ecosystem"],"prefix":"10.1007","author":[{"given":"Satu","family":"N\u00e4tti","sequence":"first","affiliation":[]},{"given":"Hanna","family":"Komulainen","sequence":"additional","affiliation":[]},{"given":"Saila","family":"Saraniemi","sequence":"additional","affiliation":[]},{"given":"Pauliina","family":"Ulkuniemi","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2024,5,5]]},"reference":[{"key":"16_CR1","unstructured":"Naschhold, F.: New Frontiers in the Public Sector Management. Trends and Issues in State and Local Government in Europe. de Gruyter Studies in Organization, Reprint ed. (2017)"},{"issue":"1","key":"16_CR2","doi-asserted-by":"publisher","first-page":"46","DOI":"10.1108\/IJPSM-03-2022-0080","volume":"36","author":"H Komulainen","year":"2023","unstructured":"Komulainen, H., N\u00e4tti, S., Saraniemi, S., Ulkuniemi, P.: Towards a holistic customer value approach in managing public health care services: a developers\u2019 view. Int. J. Public Sect. Manag. 36(1), 46\u201363 (2023)","journal-title":"Int. J. Public Sect. Manag."},{"issue":"1","key":"16_CR3","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1108\/IJPSM-07-2015-0125","volume":"29","author":"R Palumbo","year":"2016","unstructured":"Palumbo, R.: Contextualizing co-production of health care: a systematic literature review. Int. J. Public Sect. Manag. 29(1), 72\u201390 (2016)","journal-title":"Int. J. Public Sect. Manag."},{"issue":"6","key":"16_CR4","doi-asserted-by":"publisher","first-page":"247","DOI":"10.1016\/j.pursup.2004.11.005","volume":"10","author":"PCS Lian","year":"2004","unstructured":"Lian, P.C.S., Laing, A.W.: Public sector purchasing of health services: a comparison with private sector purchasing. J. Purch. Supply Manag. 10(6), 247\u2013256 (2004)","journal-title":"J. Purch. Supply Manag."},{"key":"16_CR5","doi-asserted-by":"publisher","first-page":"199","DOI":"10.1016\/j.indmarman.2016.09.003","volume":"62","author":"O Ker\u00e4nen","year":"2017","unstructured":"Ker\u00e4nen, O.: Roles for developing public\u2013private partnerships in centralized public procurement. Ind. Mark. Manage. 62, 199\u2013210 (2017)","journal-title":"Ind. Mark. Manage."},{"key":"16_CR6","doi-asserted-by":"publisher","first-page":"1757","DOI":"10.1016\/j.respol.2012.04.022","volume":"41","author":"C Edquist","year":"2012","unstructured":"Edquist, C., Zabala-Iturriagagoitia, J.M.: Public Procurement for Innovation as mission-oriented innovation policy. Res. Policy 41, 1757\u20131769 (2012)","journal-title":"Res. Policy"},{"key":"16_CR7","doi-asserted-by":"publisher","first-page":"147","DOI":"10.1111\/radm.12057","volume":"45","author":"C Edquist","year":"2015","unstructured":"Edquist, C., Zabala-Iturriagagoitia, J.M.: Is PCP a demand- or a supply-side innovation policy instrument? R&D Manage 45, 147\u2013160 (2015)","journal-title":"R&D Manage"},{"key":"16_CR8","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/j.emj.2017.09.005","volume":"36","author":"K Heinonen","year":"2018","unstructured":"Heinonen, K., Strandvik, T.: Reflections on customer\u2019s primary role in markets. Eur. Manag. J. 36, 1\u201311 (2018)","journal-title":"Eur. Manag. J."},{"key":"16_CR9","doi-asserted-by":"publisher","first-page":"2255","DOI":"10.1002\/smj.2904","volume":"39","author":"MG Jacobides","year":"2018","unstructured":"Jacobides, M.G., Cennamo, C., Gawer, A.: Towards a theory of ecosystems. Strateg. Manag. J. 39, 2255\u20132276 (2018)","journal-title":"Strateg. Manag. J."},{"issue":"2","key":"16_CR10","doi-asserted-by":"publisher","first-page":"659","DOI":"10.5465\/amr.2006.21318923","volume":"31","author":"C Dhanaraj","year":"2006","unstructured":"Dhanaraj, C., Parkhe, A.: Orchestrating innovation networks. Acad. Manag. Rev. 31(2), 659\u2013669 (2006)","journal-title":"Acad. Manag. Rev."},{"key":"16_CR11","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1177\/0001839211428131","volume":"56","author":"JP Davis","year":"2011","unstructured":"Davis, J.P., Eisenhardt, K.M.: Rotating leadership and collaborative innovation: recombination processes in symbiotic relationships. Adm. Sci. Q. 56, 159\u2013201 (2011)","journal-title":"Adm. Sci. Q."},{"key":"16_CR12","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1016\/j.indmarman.2017.09.020","volume":"74","author":"P Hurmelinna-Laukkanen","year":"2018","unstructured":"Hurmelinna-Laukkanen, P., N\u00e4tti, S.: Orchestrator types, roles and capabilities \u2013 a framework for innovation networks. Ind. Mark. Manage. 74, 65\u201378 (2018)","journal-title":"Ind. Mark. Manage."},{"issue":"9","key":"16_CR13","doi-asserted-by":"publisher","first-page":"30","DOI":"10.22215\/timreview\/1104","volume":"7","author":"M Pikkarainen","year":"2018","unstructured":"Pikkarainen, M., Ervasti, M., Hurmelinna-Laukkanen, P., N\u00e4tti, S.: Orchestration roles to facilitate networked innovation in healthcare ecosystem. Technol. Innov. Manag. Rev. 7(9), 30\u201343 (2018)","journal-title":"Technol. Innov. Manag. Rev."},{"key":"16_CR14","doi-asserted-by":"publisher","first-page":"895","DOI":"10.1016\/j.indmarman.2007.05.016","volume":"36","author":"K M\u00f6ller","year":"2007","unstructured":"M\u00f6ller, K., Rajala, A.: Rise of strategic nets\u2014new modes of value creation. Ind. Mark. Manage. 36, 895\u2013908 (2007)","journal-title":"Ind. Mark. Manage."},{"key":"16_CR15","unstructured":"Hurmelinna-Laukkanen, P., M\u00f6ller, K., N\u00e4tti, S.: Innovation orchestration \u2013 matching network types and orchestration profiles. In: Proceedings of 27th IMP Conference, Glasgow, Scotland, 30 August\u20133 September 2011 (2011)"},{"key":"16_CR16","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1016\/j.indmarman.2017.08.010","volume":"67","author":"L Aarikka-Stenroos","year":"2017","unstructured":"Aarikka-Stenroos, L., Ritala, P.: Network management in the era of ecosystems: systematic review and management framework. Ind. Mark. Manage. 67, 23\u201336 (2017)","journal-title":"Ind. Mark. Manage."},{"key":"16_CR17","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1002\/smj.4250160104","volume":"16","author":"RA Bettis","year":"1995","unstructured":"Bettis, R.A., Prahalad, C.K.: The dominant logic: retrospective and extension. Strateg. Manag. J. 16, 5\u201314 (1995)","journal-title":"Strateg. Manag. J."},{"issue":"3","key":"16_CR18","doi-asserted-by":"publisher","first-page":"356","DOI":"10.2307\/258317","volume":"11","author":"JB Barney","year":"1986","unstructured":"Barney, J.B.: Organisational culture: can it be source of sustained competitive advantage? Acad. Manag. Rev. 11(3), 356\u2013665 (1986)","journal-title":"Acad. Manag. Rev."},{"issue":"3","key":"16_CR19","doi-asserted-by":"publisher","first-page":"274","DOI":"10.1287\/orsc.13.3.274.2778","volume":"13","author":"J Birkinshaw","year":"2002","unstructured":"Birkinshaw, J., Nobel, R., Ridderstr\u00e5le, J.: Knowledge as a contingency variable: do the characteristics of knowledge predict organization structure. Organ. Sci. 13(3), 274\u2013289 (2002)","journal-title":"Organ. Sci."},{"key":"16_CR20","doi-asserted-by":"crossref","unstructured":"Dubois, A., Gadde. L.: Systematic combining: an abductive approach to case research. J. Bus. Res. 55(7), 553\u2013560 (2002)","DOI":"10.1016\/S0148-2963(00)00195-8"},{"key":"16_CR21","doi-asserted-by":"publisher","first-page":"504","DOI":"10.1016\/j.jbusres.2022.04.002","volume":"146","author":"I L\u00e4hteenm\u00e4ki","year":"2022","unstructured":"L\u00e4hteenm\u00e4ki, I., N\u00e4tti, S., Saraniemi, S.: Digitalization-enabled evolution of customer value creation: an executive view in financial services. J. Bus. Res. 146, 504\u2013517 (2022)","journal-title":"J. Bus. Res."}],"container-title":["Communications in Computer and Information Science","Digital Health and Wireless Solutions"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-59080-1_16","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,5,4]],"date-time":"2024-05-04T18:03:44Z","timestamp":1714845824000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-59080-1_16"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031590795","9783031590801"],"references-count":21,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-59080-1_16","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"value":"1865-0929","type":"print"},{"value":"1865-0937","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"5 May 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"The authors have no competing interests to declare that are relevant to the content of this article.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Disclosure of Interests"}},{"value":"NCDHWS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Nordic Conference on Digital Health and Wireless Solutions\u200b","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Oulu","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Finland","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2024","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"7 May 2024","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"8 May 2024","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"1","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"ncdhws2024","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/www.6gflagship.com\/event\/digital-health-and-wireless-solutions\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}