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Visualizing these pathways enhances the collective understanding of care processes and fosters collaboration among stakeholders. This study employed a qualitative study to map and the Customer Journey Modeling Language (CJML) to model MS patient pathways. A total of six purposefully selected healthcare professionals working in specialized healthcare, at a hospital and separate rehabilitation center, contributed to the care process mapping, participating in both pre- and post-modeling in-depth interviews. CJML, designed to capture planned and actual journeys from the service users\u2019 perspective was adapted in this study to showcase the service provider's viewpoints, revealing insights into the existing organization of MS care. Involving more than one service provision level in mapping and modeling care processes requires dealing with handovers and its associated challenges. The final visualizations illustrate potential areas for improvement, including the need for more standardized procedures, potentially leading to variations in the quality of care and\/or inefficient processes. However, the mapping process highlighted the difficulties in visualizing the MS care pathway due to its highly personalized nature, including challenges with creating personas or case groups that would allow for a unified service model. Participants\u2019 feedback on the visualizations was essential, illustrating the importance of member checking when dealing with complex concepts such as patient pathways and organization of care.<\/jats:p>","DOI":"10.1007\/978-3-031-59080-1_22","type":"book-chapter","created":{"date-parts":[[2024,5,4]],"date-time":"2024-05-04T18:01:59Z","timestamp":1714845719000},"page":"303-317","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Visual Modeling of Multiple Sclerosis Patient Pathways: The Healthcare Workers\u2019 Perspectives"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2893-895X","authenticated-orcid":false,"given":"Binyam","family":"Bogale","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ingrid Konstanse Ledel","family":"Solem","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elisabeth Gulowsen","family":"Celius","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ragnhild","family":"Halvorsrud","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2024,5,5]]},"reference":[{"key":"22_CR1","doi-asserted-by":"publisher","unstructured":"Compston, A., Coles, A.: Multiple sclerosis. 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