{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,3]],"date-time":"2026-04-03T01:16:21Z","timestamp":1775178981599,"version":"3.50.1"},"publisher-location":"Cham","reference-count":28,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031601248","type":"print"},{"value":"9783031601255","type":"electronic"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"DOI":"10.1007\/978-3-031-60125-5_18","type":"book-chapter","created":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T01:02:20Z","timestamp":1717203740000},"page":"261-272","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Unveiling Customer-Centric Product Development: Insights from Japanese Robotics Company"],"prefix":"10.1007","author":[{"given":"Jing","family":"Zhang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xianghua","family":"Jiang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Junichi","family":"Muramatsu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2024,6,1]]},"reference":[{"key":"18_CR1","doi-asserted-by":"publisher","first-page":"36","DOI":"10.1016\/j.indmarman.2018.07.005","volume":"76","author":"RG Cooper","year":"2019","unstructured":"Cooper, R.G.: The drivers of success in new-product development. Ind. Mark. Manage. 76, 36\u201347 (2019)","journal-title":"Ind. Mark. Manage."},{"issue":"2","key":"18_CR2","doi-asserted-by":"publisher","first-page":"313","DOI":"10.1111\/jpim.12097","volume":"31","author":"B Menguc","year":"2014","unstructured":"Menguc, B., Auh, S., Yannopoulos, P.: Customer and supplier involvement in design: the moderating role of incremental and radical innovation capability. J. Prod. Innov. Manag. 31(2), 313\u2013328 (2014)","journal-title":"J. Prod. Innov. Manag."},{"key":"18_CR3","doi-asserted-by":"publisher","first-page":"151","DOI":"10.1016\/j.indmarman.2015.05.003","volume":"49","author":"J Mu","year":"2015","unstructured":"Mu, J.: Marketing capability, organizational adaptation and new product development performance. Ind. Mark. Manage. 49, 151\u2013166 (2015)","journal-title":"Ind. Mark. Manage."},{"issue":"5","key":"18_CR4","doi-asserted-by":"publisher","first-page":"131","DOI":"10.1509\/jmkg.72.5.131","volume":"72","author":"H Yli-Renko","year":"2008","unstructured":"Yli-Renko, H., Janakiraman, R.: How customer portfolio affects new product development in technology-based entrepreneurial firms. J. Mark. 72(5), 131\u2013148 (2008)","journal-title":"J. Mark."},{"issue":"3","key":"18_CR5","doi-asserted-by":"publisher","first-page":"67","DOI":"10.5465\/ame.1998.1109051","volume":"12","author":"MA Schilling","year":"1998","unstructured":"Schilling, M.A., Hill, C.W.: Managing the new product development process: strategic imperatives. Acad. Manag. Perspect. 12(3), 67\u201381 (1998)","journal-title":"Acad. Manag. Perspect."},{"issue":"1","key":"18_CR6","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1509\/jmkg.68.1.1.24036","volume":"68","author":"SL Vargo","year":"2004","unstructured":"Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Mark. 68(1), 1\u201317 (2004)","journal-title":"J. Mark."},{"key":"18_CR7","doi-asserted-by":"crossref","unstructured":"Lusch, R.F., Vargo, S.L.: An Introduction to Service-Dominant Logic. Cambridge University Press (2014)","DOI":"10.4324\/9781315699035"},{"issue":"3","key":"18_CR8","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1177\/1470593106066794","volume":"6","author":"C Gr\u00f6nroos","year":"2006","unstructured":"Gr\u00f6nroos, C.: Adopting a service logic for marketing. Mark. Theory 6(3), 317\u2013333 (2006)","journal-title":"Mark. Theory"},{"issue":"3","key":"18_CR9","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1111\/1540-5885.1330191","volume":"13","author":"A Griffin","year":"1996","unstructured":"Griffin, A., Hauser, J.R.: Integrating R&D and marketing: a review and analysis of the literature. J. Prod. Innov. Manag. Int. Publ. Prod. Dev. Manag. Assoc. 13(3), 191\u2013215 (1996)","journal-title":"J. Prod. Innov. Manag. Int. Publ. Prod. Dev. Manag. Assoc."},{"key":"18_CR10","unstructured":"Kano, N., Seraku, N., Takahashi, F., Tsuji, S.: Attractive quality and must-be quality. Hinshitsu 14(2), 39\u201348 (1984). (in Japanese)"},{"issue":"1","key":"18_CR11","doi-asserted-by":"publisher","first-page":"94","DOI":"10.1509\/jmkg.74.1.94","volume":"74","author":"AW Joshi","year":"2010","unstructured":"Joshi, A.W.: Salesperson influence on product development: insights from a study of small manufacturing organizations. J. Mark. 74(1), 94\u2013107 (2010)","journal-title":"J. Mark."},{"issue":"5","key":"18_CR12","doi-asserted-by":"publisher","first-page":"80","DOI":"10.1509\/jmkg.74.5.080","volume":"74","author":"H Ernst","year":"2010","unstructured":"Ernst, H., Hoyer, W.D., R\u00fcbsaamen, C.: Sales, marketing, and research-and-development cooperation across new product development stages: implications for success. J. Mark. 74(5), 80\u201392 (2010)","journal-title":"J. Mark."},{"issue":"1","key":"18_CR13","doi-asserted-by":"publisher","first-page":"212","DOI":"10.1016\/j.ijresmar.2016.05.008","volume":"34","author":"C Homburg","year":"2017","unstructured":"Homburg, C., Alavi, S., Rajab, T., Wieseke, J.: The contingent roles of R&D\u2013sales versus R&D\u2013marketing cooperation in new-product development of business-to-business firms. Int. J. Res. Mark. 34(1), 212\u2013230 (2017)","journal-title":"Int. J. Res. Mark."},{"issue":"1","key":"18_CR14","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1016\/S0148-2963(99)00013-2","volume":"49","author":"KE Gruner","year":"2000","unstructured":"Gruner, K.E., Homburg, C.: Does customer interaction enhance new product success? J. Bus. Res. 49(1), 1\u201314 (2000)","journal-title":"J. Bus. Res."},{"issue":"1","key":"18_CR15","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1509\/jm.14.0057","volume":"80","author":"W Chang","year":"2016","unstructured":"Chang, W., Taylor, S.A.: The effectiveness of customer participation in new product development: a meta-analysis. J. Mark. 80(1), 47\u201364 (2016)","journal-title":"J. Mark."},{"issue":"3","key":"18_CR16","doi-asserted-by":"publisher","first-page":"213","DOI":"10.1111\/1540-5885.930213","volume":"9","author":"C Herstatt","year":"1992","unstructured":"Herstatt, C., Von Hippel, E.: From experience: developing new product concepts via the lead user method: a case study in a \u201clow-tech\u201d field. J. Prod. Innov. Manag. 9(3), 213\u2013221 (1992)","journal-title":"J. Prod. Innov. Manag."},{"issue":"4","key":"18_CR17","doi-asserted-by":"publisher","first-page":"429","DOI":"10.1287\/mnsc.40.4.429","volume":"40","author":"E Von Hippel","year":"1994","unstructured":"Von Hippel, E.: Sticky information and the locus of problem solving: implications for innovation. Manage. Sci. 40(4), 429\u2013439 (1994)","journal-title":"Manage. Sci."},{"key":"18_CR18","doi-asserted-by":"crossref","unstructured":"Lusch, R.F., Vargo, S.L., O\u2019brien, M.: Competing through service: insights from service-dominant logic. J. Retail. 83(1), 5\u201318 (2007)","DOI":"10.1016\/j.jretai.2006.10.002"},{"issue":"4","key":"18_CR19","doi-asserted-by":"publisher","first-page":"531","DOI":"10.1108\/09564231011066088","volume":"21","author":"K Heinonen","year":"2010","unstructured":"Heinonen, K., Strandvik, T., Mickelsson, K.J., Edvardsson, B., Sundstr\u00f6m, E., Andersson, P.: A customer-dominant logic of service. J. Serv. Manag. 21(4), 531\u2013548 (2010)","journal-title":"J. Serv. Manag."},{"issue":"1","key":"18_CR20","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1016\/j.emj.2004.12.006","volume":"23","author":"H Gebauer","year":"2005","unstructured":"Gebauer, H., Fleisch, E., Friedli, T.: Overcoming the service paradox in manufacturing companies. Eur. Manag. J. 23(1), 14\u201326 (2005)","journal-title":"Eur. Manag. J."},{"issue":"10","key":"18_CR21","doi-asserted-by":"publisher","first-page":"827","DOI":"10.1038\/nrm1488","volume":"5","author":"F Gebauer","year":"2004","unstructured":"Gebauer, F., Hentze, M.W.: Molecular mechanisms of translational control. Nat. Rev. Mol. Cell Biol. 5(10), 827\u2013835 (2004)","journal-title":"Nat. Rev. Mol. Cell Biol."},{"key":"18_CR22","volume-title":"Case Study Research","author":"RK Yin","year":"1994","unstructured":"Yin, R.K.: Case Study Research, 2nd edn. Sage Publications, Thousand Oaks, CA (1994)","edition":"2"},{"key":"18_CR23","volume-title":"Case Study Research and Applications: Design and Methods","author":"RK Yin","year":"2018","unstructured":"Yin, R.K.: Case Study Research and Applications: Design and Methods. Sage Publications, Thousand Oaks, CA (2018)"},{"issue":"6","key":"18_CR24","doi-asserted-by":"publisher","first-page":"132","DOI":"10.1509\/jmkg.72.6.132","volume":"72","author":"LC Troy","year":"2008","unstructured":"Troy, L.C., Hirunyawipada, T., Paswan, A.K.: Cross-functional integration and new product success: an empirical investigation of the findings. J. Mark. 72(6), 132\u2013146 (2008)","journal-title":"J. Mark."},{"issue":"4","key":"18_CR25","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/10696679.2002.11501922","volume":"10","author":"MH Morris","year":"2002","unstructured":"Morris, M.H., Schindehutte, M., LaForge, R.W.: Entrepreneurial marketing: a construct for integrating emerging entrepreneurship and marketing perspectives. J. Market. Theory Pract. 10(4), 1\u201319 (2002)","journal-title":"J. Market. Theory Pract."},{"issue":"1","key":"18_CR26","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1108\/09564231111106893","volume":"22","author":"C Gr\u00f6nroos","year":"2011","unstructured":"Gr\u00f6nroos, C., Ravald, A.: Service as business logic: implications for value creation and marketing. J. Serv. Manag. 22(1), 5\u201322 (2011)","journal-title":"J. Serv. Manag."},{"key":"18_CR27","doi-asserted-by":"crossref","unstructured":"Toivonen, M., Kijima, K.: Systems perspectives on the interaction between human and technological resources. Hum.-Centered Digitalization Serv., 37\u201356 (2019)","DOI":"10.1007\/978-981-13-7725-9_3"},{"key":"18_CR28","doi-asserted-by":"publisher","first-page":"187","DOI":"10.1016\/j.indmarman.2016.09.007","volume":"64","author":"J Mu","year":"2017","unstructured":"Mu, J., Thomas, E., Peng, G., Benedetto, A.D.: Strategic orientation and new product development performance: the role of networking capability and networking ability. Ind. Mark. Manage. 64, 187\u2013201 (2017)","journal-title":"Ind. Mark. Manage."}],"container-title":["Lecture Notes in Computer Science","Human Interface and the Management of Information"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-60125-5_18","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T01:23:14Z","timestamp":1717204994000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-60125-5_18"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031601248","9783031601255"],"references-count":28,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-60125-5_18","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"1 June 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Washington DC","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2024","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"29 June 2024","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"4 July 2024","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2024","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2024.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}