{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,11]],"date-time":"2025-09-11T18:53:23Z","timestamp":1757616803675,"version":"3.44.0"},"publisher-location":"Cham","reference-count":40,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031613555"},{"type":"electronic","value":"9783031613562"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"DOI":"10.1007\/978-3-031-61356-2_17","type":"book-chapter","created":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T09:01:55Z","timestamp":1717232515000},"page":"247-256","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Facilitating User Engagement: A Systematic, Survey-Based Approach"],"prefix":"10.1007","author":[{"given":"Marvin","family":"Heuer","sequence":"first","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2024,6,2]]},"reference":[{"unstructured":"Veerapandian, S., et al.: Reimagine Remote Working with Microsoft Teams: A Practical Guide to Increasing your Productivity and Enhancing Collaboration in the Remote World. Rogers, S., (ed.), Birmingham, UK: Packt Publishing Ltd. (2021)","key":"17_CR1"},{"doi-asserted-by":"publisher","unstructured":"Lindner, D.: Virtuelle Teams und Homeoffice. Empfehlungen zu Technologien, Arbeitsmethoden und F\u00fchrung. Wiesbaden: Springer (2020). https:\/\/doi.org\/10.1007\/978-3-658-30893-3","key":"17_CR2","DOI":"10.1007\/978-3-658-30893-3"},{"key":"17_CR3","first-page":"298","volume":"34","author":"A Prskawetz","year":"2008","unstructured":"Prskawetz, A., Fent, T., Guest, R.: Workforce aging and labor productivity: the role of supply and demand for labor in the G7 countries. Popul. Dev. Rev. 34, 298\u2013323 (2008)","journal-title":"Popul. Dev. Rev."},{"unstructured":"Janssen, A., Gr\u00fctzner, L., Breitner, M.H.: Why do Chatbots fail? A critical success factors analysis. In: International Conference on Information Systems (ICIS). Austin, TX, USA (2021)","key":"17_CR4"},{"issue":"1","key":"17_CR5","first-page":"4","volume":"20","author":"RM Schuetzler","year":"2021","unstructured":"Schuetzler, R.M., et al.: Deciding whether and how to deploy Chatbots. MIS Q. Executive (MISQE) 20(1), 4 (2021)","journal-title":"MIS Q. Executive (MISQE)"},{"issue":"1","key":"17_CR6","doi-asserted-by":"publisher","first-page":"42","DOI":"10.1016\/j.trf.2016.10.013","volume":"44","author":"M K\u00f6nig","year":"2017","unstructured":"K\u00f6nig, M., Neumayr, L.: Users\u2019 resistance towards radical innovations: the case of the self-driving car. Transport. Res. F: Traffic Psychol. Behav. 44(1), 42\u201352 (2017)","journal-title":"Transport. Res. F: Traffic Psychol. Behav."},{"unstructured":"Kotter, J.P.: Leading change: wie Sie Ihr Unternehmen in acht Schritten erfolgreich ver\u00e4ndern. Munich, Germany: Vahlen (2013)","key":"17_CR7"},{"issue":"4","key":"17_CR8","doi-asserted-by":"publisher","first-page":"379","DOI":"10.1177\/1077558708317802","volume":"65","author":"BJ Weiner","year":"2008","unstructured":"Weiner, B.J., Amick, H., Lee, S.-Y.D.: Conceptualization and measurement of organizational readiness for change: a review of the literature in health services research and other fields. Med. Care Res. Rev. 65(4), 379\u2013436 (2008)","journal-title":"Med. Care Res. Rev."},{"doi-asserted-by":"crossref","unstructured":"Bhattacherjee, A., Premkumar, G.: Understanding changes in belief and attitude toward information technology usage: a theoretical model and longitudinal test. MIS Q. 28(2), 229\u2013254 (2004)","key":"17_CR9","DOI":"10.2307\/25148634"},{"unstructured":"Zierau, N., et al.: The anatomy of user experience with conversational agents: a taxonomy and propositions of service clues. In: International Conference on Information Systems (ICIS). A Virtual Conference (2020)","key":"17_CR10"},{"issue":"2","key":"17_CR11","doi-asserted-by":"crossref","first-page":"111","DOI":"10.1108\/13620430110383438","volume":"6","author":"JW Moran","year":"2001","unstructured":"Moran, J.W., Brightman, B.K.: Leading organizational change. Career Dev. Int. 6(2), 111\u2013119 (2001)","journal-title":"Career Dev. Int."},{"doi-asserted-by":"publisher","unstructured":"Rei\u00df, M.: Wandel im Management des Wandels. in Neue M\u00e4rkte, neue Medien, neue Methoden\u2014Roadmap zur agilen Organisation: 19. Saarbr\u00fccker Arbeitstagung f\u00fcr Industrie, Dienstleistung und Verwaltung 5.\u20137. Oktober 1998 Saarland University, Saarbr\u00fccken, Germany. Springer (1998). https:\/\/doi.org\/10.1007\/978-3-642-58996-6","key":"17_CR12","DOI":"10.1007\/978-3-642-58996-6"},{"issue":"1","key":"17_CR13","doi-asserted-by":"publisher","first-page":"4","DOI":"10.1057\/palgrave.jit.2000002","volume":"19","author":"ML Markus","year":"2004","unstructured":"Markus, M.L.: Technochange management: using IT to drive organizational change. J. Inf. Technol. 19(1), 4\u201320 (2004)","journal-title":"J. Inf. Technol."},{"issue":"4","key":"17_CR14","first-page":"283","volume":"29","author":"E Harison","year":"2009","unstructured":"Harison, E., Boonstra, A.: Essential competencies for technochange management: towards an assessment model. Int. J. Inf. Manage. 29(4), 283\u2013294 (2009)","journal-title":"Int. J. Inf. Manage."},{"issue":"1","key":"17_CR15","doi-asserted-by":"publisher","first-page":"40","DOI":"10.1080\/10580530.2018.1553648","volume":"36","author":"RA Teubner","year":"2019","unstructured":"Teubner, R.A.: An exploration into it programs and their management: findings from multiple case study research. Inf. Syst. Manag. 36(1), 40\u201356 (2019)","journal-title":"Inf. Syst. Manag."},{"unstructured":"Microsoft. Microsoft 365 - Office-Anwendungen, Cloud-Dienste, Sicherheit. [cited 2024 Feb. 26, 2024] (2024). https:\/\/www.microsoft.com\/de-DE\/Microsoft-365","key":"17_CR16"},{"issue":"1","key":"17_CR17","doi-asserted-by":"publisher","first-page":"37","DOI":"10.2307\/23043488","volume":"35","author":"MK Sein","year":"2011","unstructured":"Sein, M.K., et al.: Action design research. MIS Q. 35(1), 37\u201356 (2011)","journal-title":"MIS Q."},{"unstructured":"Cronholm, S., G\u00f6bel, H.: Design science research constructs: a conceptual model. In: Pacific-Asian Conference on Information Systems (PACIS). X\u2019ian, China, p. 6 (2019)","key":"17_CR18"},{"issue":"4","key":"17_CR19","doi-asserted-by":"publisher","first-page":"582","DOI":"10.2307\/2392581","volume":"23","author":"GI Susman","year":"1978","unstructured":"Susman, G.I., Evered, R.D.: An assessment of the scientific merits of action research. Adm. Sci. Q. 23(4), 582\u2013603 (1978)","journal-title":"Adm. Sci. Q."},{"issue":"1","key":"17_CR20","doi-asserted-by":"publisher","first-page":"75","DOI":"10.2307\/25148625","volume":"28","author":"AR Hevner","year":"2004","unstructured":"Hevner, A.R., et al.: Design science in information systems research. MIS Q. 28(1), 75\u2013105 (2004)","journal-title":"MIS Q."},{"issue":"1","key":"17_CR21","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1057\/ejis.2014.36","volume":"25","author":"J Venable","year":"2017","unstructured":"Venable, J., Pries-Heje, J., Baskerville, R.: FEDS: a framework for evaluation in design science research. Eur. J. Inf. Syst. 25(1), 77\u201389 (2017)","journal-title":"Eur. J. Inf. Syst."},{"unstructured":"Oppenheim, A.N.: Questionnaire Design, Interviewing and Attitude Measurement. Bloomsbury Publishing, London (2000)","key":"17_CR22"},{"key":"17_CR23","first-page":"210","volume-title":"Research Methods in Psychology","author":"C Fife-Schaw","year":"2006","unstructured":"Fife-Schaw, C.: Questionnaire design. In: Breakwell, G.M., et al. (eds.) Research Methods in Psychology, pp. 210\u2013231. Sage, Thousand Oaks, CA, USA (2006)"},{"doi-asserted-by":"crossref","unstructured":"Harkness, J., Pennell, B.E., Schoua\u2010Glusberg, A.: Survey questionnaire translation and assessment. Methods Test. Evaluating Surv. Questionnaires 453\u2013473 (2004)","key":"17_CR24","DOI":"10.1002\/0471654728.ch22"},{"issue":"1","key":"17_CR25","first-page":"104","volume":"1","author":"HM Cooper","year":"1988","unstructured":"Cooper, H.M.: Organizing knowledge syntheses: a taxonomy of literature reviews. Knowl. Soc. 1(1), 104\u2013126 (1988)","journal-title":"Knowl. Soc."},{"issue":"3","key":"17_CR26","doi-asserted-by":"publisher","first-page":"316","DOI":"10.1177\/002224377701400306","volume":"14","author":"E Blair","year":"1977","unstructured":"Blair, E., et al.: How to ask questions about drinking and sex: response effects in measuring consumer behavior. J. Mark. Res. 14(3), 316\u2013321 (1977)","journal-title":"J. Mark. Res."},{"issue":"2","key":"17_CR27","doi-asserted-by":"publisher","first-page":"409","DOI":"10.1086\/268840","volume":"48","author":"FM Andrews","year":"1984","unstructured":"Andrews, F.M.: Construct validity and error components of survey measures: a structural modeling approach. Public Opin. Q. 48(2), 409\u2013442 (1984)","journal-title":"Public Opin. Q."},{"issue":"2","key":"17_CR28","doi-asserted-by":"publisher","first-page":"249","DOI":"10.2501\/S147078530920120X","volume":"52","author":"P Lietz","year":"2010","unstructured":"Lietz, P.: Research into questionnaire design: a summary of the literature. Int. J. Mark. Res. 52(2), 249\u2013272 (2010)","journal-title":"Int. J. Mark. Res."},{"key":"17_CR29","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1007\/978-3-319-22701-6_16","volume-title":"Human-Computer Interaction \u2013 INTERACT 2015","author":"J Harms","year":"2015","unstructured":"Harms, J., et al.: Gamification of online surveys: Design process, case study, and evaluation. In: Human-Computer Interaction \u2013 INTERACT 2015, pp. 219\u2013236. Springer, Bamberg, Germany (2015)"},{"issue":"4","key":"17_CR30","doi-asserted-by":"publisher","first-page":"565","DOI":"10.1093\/poq\/nfl027","volume":"70","author":"A Holbrook","year":"2006","unstructured":"Holbrook, A., Cho, Y.I., Johnson, T.: The impact of question and respondent characteristics on comprehension and mapping difficulties. Int. J. Public Opin. Q. 70(4), 565\u2013595 (2006)","journal-title":"Int. J. Public Opin. Q."},{"issue":"3","key":"17_CR31","doi-asserted-by":"publisher","first-page":"421","DOI":"10.1111\/j.1365-2664.2005.01032.x","volume":"42","author":"PC White","year":"2005","unstructured":"White, P.C., et al.: Questionnaires in ecology: a review of past use and recommendations for best practice. J. Appl. Ecol. 42(3), 421\u2013430 (2005)","journal-title":"J. Appl. Ecol."},{"issue":"4","key":"17_CR32","doi-asserted-by":"publisher","first-page":"468","DOI":"10.1080\/14778238.2020.1860665","volume":"19","author":"W-T Wang","year":"2021","unstructured":"Wang, W.-T., Wu, S.-Y.: Knowledge management based on information technology in response to COVID-19 crisis. Knowl. Manag. Res. Pract. 19(4), 468\u2013474 (2021)","journal-title":"Knowl. Manag. Res. Pract."},{"doi-asserted-by":"crossref","unstructured":"Heuer, M., Kurtz, C., B\u00f6hmann, T.: Towards a governance of low-code development platforms using the example of Microsoft PowerPlatform in a multinational company. In: Hawaii International Conference on System Sciences (HICSS). Hawaii, HI, USA (2022)","key":"17_CR33","DOI":"10.24251\/HICSS.2022.831"},{"doi-asserted-by":"publisher","unstructured":"Heuer, M., et al.: Towards effective conversational agents: a prototype-based approach for facilitating their evaluation and improvement. In: International Conference on Human-Computer Interaction (HCII). Copenhagen, DK: Springer (2023). https:\/\/doi.org\/10.1007\/978-3-031-35708-4_23","key":"17_CR34","DOI":"10.1007\/978-3-031-35708-4_23"},{"doi-asserted-by":"publisher","unstructured":"Heuer, M., et al.: Rethinking interaction with conversational agents: how to create a positive user experience utilizing dialog patterns. In: International Conference on Human-Computer Interaction (HCII). Copenhagen, DK: Springer (2023). https:\/\/doi.org\/10.1007\/978-3-031-35708-4_22","key":"17_CR35","DOI":"10.1007\/978-3-031-35708-4_22"},{"unstructured":"Lewandowski, T., et al.: Design knowledge for the lifecycle management of conversational agents. In: International Conference on Wirtschaftsinformatik (WI). A Virtual Conference (2022)","key":"17_CR36"},{"doi-asserted-by":"crossref","unstructured":"Beaudry, A., Pinsonneault, A.: Understanding user responses to information technology: a coping model of user adaptation. MIS Q. 29(3), 493\u2013524 (2005)","key":"17_CR37","DOI":"10.2307\/25148693"},{"doi-asserted-by":"crossref","unstructured":"Weiler, S., Matt, C., Hess, T.: Understanding user uncertainty during the implementation of self-service business intelligence: a thematic analysis. In: Hawaii International Conference on System Sciences (HICSS). Hawaii, HI, USA (2019)","key":"17_CR38","DOI":"10.24251\/HICSS.2019.709"},{"unstructured":"Bider, I., et al.: Design science in action: developing a framework for introducing IT systems into operational practice. In: International Conference on Information Systems (ICIS). Orlando, FL, USA (2012)","key":"17_CR39"},{"issue":"4","key":"17_CR40","doi-asserted-by":"publisher","first-page":"403","DOI":"10.1002\/spip.243","volume":"10","author":"T Andersson","year":"2005","unstructured":"Andersson, T., Bider, I., Svensson, R.: Aligning people to business processes experience report. Softw. Process: Improv. Pract. 10(4), 403\u2013413 (2005)","journal-title":"Softw. Process: Improv. Pract."}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-61356-2_17","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,9,5]],"date-time":"2025-09-05T20:08:09Z","timestamp":1757102889000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-61356-2_17"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031613555","9783031613562"],"references-count":40,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-61356-2_17","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"2 June 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Washington DC","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2024","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"29 June 2024","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"4 July 2024","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2024","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2024.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}