{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,23]],"date-time":"2025-09-23T13:14:37Z","timestamp":1758633277811,"version":"3.40.3"},"publisher-location":"Cham","reference-count":31,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031615450"},{"type":"electronic","value":"9783031615467"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"DOI":"10.1007\/978-3-031-61546-7_26","type":"book-chapter","created":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T01:03:59Z","timestamp":1717203839000},"page":"399-414","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Co-designing Human\u2013Chatbot Interaction for Various Healthcare Purposes: Considering Chatbots\u2019 Social Characteristics and Communication Modalities"],"prefix":"10.1007","author":[{"given":"Xinyi","family":"Wang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Qingchuan","family":"Li","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2024,6,1]]},"reference":[{"key":"26_CR1","doi-asserted-by":"publisher","unstructured":"Go, E., Sundar, S.S.: Humanizing chatbots: the effects of visual, identity and conversational cues on humanness perceptions. Comput. Hum. Behav. 97(AUG), 304\u2013316 (2019). https:\/\/doi.org\/10.1016\/j.chb.2019.01.020","DOI":"10.1016\/j.chb.2019.01.020"},{"key":"26_CR2","doi-asserted-by":"publisher","first-page":"56","DOI":"10.1016\/j.eswa.2019.03.054","volume":"129","author":"JLZ Montenegro","year":"2019","unstructured":"Montenegro, J.L.Z., da Costa, C.A., da Rosa Righi, R.: Survey of conversational agents in health. Expert Syst. Appl. 129, 56\u201367 (2019). https:\/\/doi.org\/10.1016\/j.eswa.2019.03.054","journal-title":"Expert Syst. Appl."},{"key":"26_CR3","doi-asserted-by":"publisher","first-page":"107178","DOI":"10.1016\/j.chb.2021.107178","volume":"130","author":"J Zhang","year":"2022","unstructured":"Zhang, J., Luximon, Y., Li, Q.: Seeking medical advice in mobile applications: how social cue design and privacy concerns influence trust and behavioral intention in impersonal patient\u2013physician interactions. Comput. Hum. Behav. 130, 107178 (2022). https:\/\/doi.org\/10.1016\/j.chb.2021.107178","journal-title":"Comput. Hum. Behav."},{"key":"26_CR4","doi-asserted-by":"publisher","first-page":"e44479","DOI":"10.2196\/44479","volume":"25","author":"Q Li","year":"2023","unstructured":"Li, Q., Luximon, Y., Zhang, J.: The influence of anthropomorphic cues on patients\u2019 perceived anthropomorphism, social presence, trust building, and acceptance of health care conversational agents: within-subject web-based experiment. J. Med. Internet Res. 25, e44479 (2023). https:\/\/doi.org\/10.2196\/44479","journal-title":"J. Med. Internet Res."},{"issue":"7","key":"26_CR5","doi-asserted-by":"publisher","first-page":"33","DOI":"10.3390\/mti5070033","volume":"5","author":"K Pollmann","year":"2021","unstructured":"Pollmann, K.: The modality card deck: Co-creating multi-modal behavioral expressions for social robots with older adults. Multimodal Technol. Interact. 5(7), 33 (2021). https:\/\/doi.org\/10.3390\/mti5070033","journal-title":"Multimodal Technol. Interact."},{"key":"26_CR6","doi-asserted-by":"publisher","unstructured":"Tudor, C.L., et al.: Conversational agents in health care: scoping review and conceptual analysis. J. Med. Internet Res. 22(8), e17158 (2020). https:\/\/doi.org\/10.2196\/17158","DOI":"10.2196\/17158"},{"key":"26_CR7","unstructured":"Yu, X., et al.: mHealth in China and the United States: how mobile technology is transforming healthcare in the world\u2019s two largest economies. Washington DC Center Technol. Innov. Brookings 2014, 08 (2016)"},{"issue":"5","key":"26_CR8","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1145\/3236669","volume":"25","author":"PB Brandtzaeg","year":"2018","unstructured":"Brandtzaeg, P.B., F\u00f8lstad, A.: Chatbots: changing user needs and motivations. Interactions 25(5), 38\u201343 (2018). https:\/\/doi.org\/10.1145\/3236669","journal-title":"Interactions"},{"issue":"2","key":"26_CR9","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1016\/S1359-1789(98)00029-9","volume":"5","author":"K Bj\u00f6rkqvist","year":"2000","unstructured":"Bj\u00f6rkqvist, K., \u00d6sterman, K., Kaukiainen, A.: Social intelligence \u2013 empathy = aggression? Aggress. Violent. Beh. 5(2), 191\u2013200 (2000). https:\/\/doi.org\/10.1016\/S1359-1789(98)00029-9","journal-title":"Aggress. Violent. Beh."},{"issue":"1","key":"26_CR10","doi-asserted-by":"publisher","first-page":"81","DOI":"10.1111\/0022-4537.00153","volume":"56","author":"C Nass","year":"2000","unstructured":"Nass, C., Moon, Y.: Machines and mindlessness: social responses to computers. J. Soc. Issues 56(1), 81\u2013103 (2000). https:\/\/doi.org\/10.1111\/0022-4537.00153","journal-title":"J. Soc. Issues"},{"issue":"3","key":"26_CR11","doi-asserted-by":"publisher","first-page":"2050016","DOI":"10.1142\/S0219877020500169","volume":"17","author":"MS Esfahani","year":"2020","unstructured":"Esfahani, M.S., Reynolds, N., Ashleigh, M.: Mindful and mindless anthropomorphism: how to facilitate consumer comprehension towards new products. Int. J. Innov. Technol. Manag. 17(3), 2050016 (2020). https:\/\/doi.org\/10.1142\/S0219877020500169","journal-title":"Int. J. Innov. Technol. Manag."},{"key":"26_CR12","doi-asserted-by":"publisher","first-page":"138","DOI":"10.1016\/j.ijhcs.2019.07.009","volume":"132","author":"J Feine","year":"2019","unstructured":"Feine, J., et al.: A taxonomy of social cues for conversational agents. Int. J. Hum. Comput. Stud. 132, 138\u2013161 (2019). https:\/\/doi.org\/10.1016\/j.ijhcs.2019.07.009","journal-title":"Int. J. Hum. Comput. Stud."},{"issue":"8","key":"26_CR13","doi-asserted-by":"publisher","first-page":"729","DOI":"10.1080\/10447318.2020.1841438","volume":"37","author":"AP Chaves","year":"2021","unstructured":"Chaves, A.P., Gerosa, M.A.: How should my chatbot interact? a survey on social characteristics in human\u2013chatbot interaction design. Int. J. Hum. Comput. Interact. 37(8), 729\u2013758 (2021). https:\/\/doi.org\/10.1080\/10447318.2020.1841438","journal-title":"Int. J. Hum. Comput. Interact."},{"issue":"1","key":"26_CR14","doi-asserted-by":"publisher","first-page":"241","DOI":"10.1016\/j.chb.2011.09.006","volume":"28","author":"Y Kim","year":"2012","unstructured":"Kim, Y., Sundar, S.S.: Anthropomorphism of computers: is it mindful or mindless? Comput. Hum. Behav. 28(1), 241\u2013250 (2012). https:\/\/doi.org\/10.1016\/j.chb.2011.09.006","journal-title":"Comput. Hum. Behav."},{"issue":"4","key":"26_CR15","doi-asserted-by":"publisher","first-page":"511","DOI":"10.1093\/iwc\/iwad039","volume":"35","author":"NHD Terblanche","year":"2023","unstructured":"Terblanche, N.H.D., Wallis, G.P., Kidd, M.: Talk or text? the role of communication modalities in the adoption of a non-directive, goal-attainment coaching chatbot. Interact. Comput. 35(4), 511\u2013518 (2023). https:\/\/doi.org\/10.1093\/iwc\/iwad039","journal-title":"Interact. Comput."},{"issue":"1","key":"26_CR16","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1080\/15710880701875068","volume":"4","author":"EB-N Sanders","year":"2008","unstructured":"Sanders, E.B.-N., Stappers, P.J.: Co-creation and the new landscapes of design. Co-design 4(1), 5\u201318 (2008). https:\/\/doi.org\/10.1080\/15710880701875068","journal-title":"Co-design"},{"key":"26_CR17","doi-asserted-by":"crossref","unstructured":"Beimborn, M., et al.: Focusing on the human: interdisciplinary reflections on ageing and technology. In: Dom\u00ednguez-Ru\u00e9, E., Nierling, L. (eds.) Ageing and Technology, pp. 311\u2013333. Transcript Verlag, Bielefeld (2016)","DOI":"10.1515\/9783839429570-015"},{"issue":"1","key":"26_CR18","doi-asserted-by":"publisher","first-page":"e16","DOI":"10.1093\/geront\/gny034","volume":"59","author":"S Merkel","year":"2019","unstructured":"Merkel, S., Kucharski, A.: Participatory design in gerontechnology: a systematic literature review. Gerontologist 59(1), e16\u2013e25 (2019). https:\/\/doi.org\/10.1093\/geront\/gny034","journal-title":"Gerontologist"},{"issue":"2","key":"26_CR19","doi-asserted-by":"publisher","first-page":"237","DOI":"10.1177\/1098214005283748","volume":"27","author":"DR Thomas","year":"2003","unstructured":"Thomas, D.R.: A general inductive approach for qualitative data analysis. Am. J. Eval. 27(2), 237\u2013246 (2003)","journal-title":"Am. J. Eval."},{"key":"26_CR20","doi-asserted-by":"crossref","unstructured":"van Heerden, A., Ntinga, X., Vilakazi, K.: The potential of conversational agents to provide rapid HIV counseling and testing services. In: 2017 International Conference on the Frontiers and Advances in Data Science (FADS), pp. 80\u201385. IEEE (2017)","DOI":"10.1109\/FADS.2017.8253198"},{"key":"26_CR21","doi-asserted-by":"crossref","unstructured":"Oh, K.-J., Lee, D., Ko, B., Choi, H.-J.: A chatbot for psychiatric counseling in mental healthcare service based on emotional dialogue analysis and sentence generation. In: 2017 18th IEEE International Conference on Mobile Data Management (MDM), pp. 371\u2212375. IEEE (2017)","DOI":"10.1109\/MDM.2017.64"},{"key":"26_CR22","doi-asserted-by":"publisher","unstructured":"Richards, D., Caldwell, P.: Improving health outcomes sooner rather than later via an interactive website virtual specialist. IEEE J. Biomed. Health Informat. 1 (2017). https:\/\/doi.org\/10.1109\/JBHI.2017.2782210","DOI":"10.1109\/JBHI.2017.2782210"},{"key":"26_CR23","doi-asserted-by":"publisher","unstructured":"Richards, D., Caldwell, P.H.: Gamification to improve adherence to clinical treatment advice. In: Health Literacy: Breakthroughs in Research and Practice, p. 80 (2017). https:\/\/doi.org\/10.4018\/978-1-5225-1928-7.ch005","DOI":"10.4018\/978-1-5225-1928-7.ch005"},{"key":"26_CR24","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/s10916-019-1237-1","volume":"43","author":"J Pereira","year":"2019","unstructured":"Pereira, J., D\u00edaz, O.: Using health chatbots for behavior change: a mapping study. J. Med. Syst. 43, 1\u201313 (2019)","journal-title":"J. Med. Syst."},{"key":"26_CR25","unstructured":"Reis, L., et al.: Chatbots in healthcare: status quo, application scenarios for physicians and patients and future directions. In: Proceedings of the 28th European Conference on Information Systems (ECIS), pp. 1\u201315. AIS eLibrary (2020)"},{"key":"26_CR26","doi-asserted-by":"publisher","unstructured":"Elmasri, D., Maeder, A.: A conversational agent for an online mental health intervention. In: Brain Informatics and Health: International Conference, BIH 2016, Omaha, NE, USA, October 13\u201316, 2016 Proceedings. Springer International Publishing (2016). https:\/\/doi.org\/10.1007\/978-3-319-47103-7_24","DOI":"10.1007\/978-3-319-47103-7_24"},{"key":"26_CR27","series-title":"Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering","doi-asserted-by":"publisher","first-page":"386","DOI":"10.1007\/978-3-319-76908-0_37","volume-title":"Interactivity, Game Creation, Design, Learning, and Innovation","author":"A Roniotis","year":"2018","unstructured":"Roniotis, A., Tsiknakis, M.: Detecting depression using voice signal extracted by chatbots: a feasibility study. In: Brooks, A.L., Brooks, E., Vidakis, N. (eds.) ArtsIT\/DLI -2017. LNICSSITE, vol. 229, pp. 386\u2013392. Springer, Cham (2018). https:\/\/doi.org\/10.1007\/978-3-319-76908-0_37"},{"key":"26_CR28","doi-asserted-by":"crossref","unstructured":"Jeong, S., Breazeal, C.: Toward robotic companions that enhance psychological wellbeing with smartphone technology. In: Proceedings of the Companion of the 2017 ACM\/IEEE International Conference on Human-Robot Interaction (2017)","DOI":"10.1145\/3029798.3034803"},{"key":"26_CR29","doi-asserted-by":"publisher","unstructured":"Beun, R.J., De Vos, E., Witteman, C.: Embodied conversational agents: effects on memory performance and anthropomorphisation. In: International Workshop on Intelligent Virtual Agents. Berlin, Heidelberg: Springer (2003). https:\/\/doi.org\/10.1007\/978-3-540-39396-2_52","DOI":"10.1007\/978-3-540-39396-2_52"},{"key":"26_CR30","doi-asserted-by":"publisher","unstructured":"Li, Y., et al.: Dailydialog: A manually labelled multi-turn dialogue dataset. arXiv preprint arXiv:1710.03957 (2017). https:\/\/doi.org\/10.48550\/arXiv.1710.03957","DOI":"10.48550\/arXiv.1710.03957"},{"key":"26_CR31","volume-title":"Nonverbal Signals","author":"JK Burgoon","year":"2011","unstructured":"Burgoon, J.K., Guerrero, L.K., Manusov, V.: Nonverbal Signals. Handbook of Interpersonal Communication. SAGE Publication, London (2011)"}],"container-title":["Lecture Notes in Computer Science","Human Aspects of IT for the Aged Population"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-61546-7_26","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,1]],"date-time":"2024-06-01T01:04:48Z","timestamp":1717203888000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-61546-7_26"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031615450","9783031615467"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-61546-7_26","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"1 June 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"None of the interests were disclosed by the authors.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Disclosure of Interests"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Washington DC","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"USA","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2024","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"29 June 2024","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"4 July 2024","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"26","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2024","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2024.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}