{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,4,8]],"date-time":"2025-04-08T16:45:25Z","timestamp":1744130725024,"version":"3.40.3"},"publisher-location":"Cham","reference-count":8,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031623615"},{"type":"electronic","value":"9783031623622"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"DOI":"10.1007\/978-3-031-62362-2_22","type":"book-chapter","created":{"date-parts":[[2024,6,15]],"date-time":"2024-06-15T18:01:48Z","timestamp":1718474508000},"page":"309-317","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Interaction Design Patterns of\u00a0Web Chatbots"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1786-672X","authenticated-orcid":false,"given":"Verena","family":"Traubinger","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6729-2912","authenticated-orcid":false,"given":"Martin","family":"Gaedke","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2024,6,16]]},"reference":[{"key":"22_CR1","volume-title":"A Pattern Language: Towns, Buildings, Construction","author":"C Alexander","year":"1977","unstructured":"Alexander, C.: A Pattern Language: Towns, Buildings, Construction. Oxford University Press, Oxford (1977)"},{"key":"22_CR2","doi-asserted-by":"publisher","unstructured":"Ashktorab, Z., Jain, M., Liao, Q.V., Weisz, J.D.: Resilient chatbots: repair strategy preferences for conversational breakdowns. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, pp. 1\u201312. Association for Computing Machinery, New York (2019). https:\/\/doi.org\/10.1145\/3290605.3300484","DOI":"10.1145\/3290605.3300484"},{"key":"22_CR3","doi-asserted-by":"publisher","unstructured":"Jain, M., Kumar, P., Kota, R., Patel, S.N.: Evaluating and informing the design of chatbots. In: Proceedings of the 2018 Designing Interactive Systems Conference, DIS 2018, pp. 895\u2013906. Association for Computing Machinery, New York (2018). https:\/\/doi.org\/10.1145\/3196709.3196735","DOI":"10.1145\/3196709.3196735"},{"key":"22_CR4","doi-asserted-by":"publisher","unstructured":"Marcus, A.: Chapter 19 - Graphical User Interfaces, 2nd edn., pp. 423\u2013440. North-Holland, Amsterdam (1997). https:\/\/doi.org\/10.1016\/B978-044481862-1.50085-6","DOI":"10.1016\/B978-044481862-1.50085-6"},{"key":"22_CR5","doi-asserted-by":"publisher","DOI":"10.1145\/3304087","volume-title":"Conversational UX Design: A Practitioner\u2019s Guide to the Natural Conversation Framework","author":"RJ Moore","year":"2019","unstructured":"Moore, R.J., Arar, R.: Conversational UX Design: A Practitioner\u2019s Guide to the Natural Conversation Framework, 1st edn. ACM Books, New York (2019). https:\/\/doi.org\/10.1145\/3304087","edition":"1"},{"key":"22_CR6","volume-title":"Designing Bots: Creating Conversational Experiences","author":"A Shevat","year":"2017","unstructured":"Shevat, A.: Designing Bots: Creating Conversational Experiences, 1st edn. O\u2019Reilly, Beijing (2017)","edition":"1"},{"key":"22_CR7","volume-title":"Designing Interfaces: Patterns for Effective Interaction Design","author":"J Tidwell","year":"2020","unstructured":"Tidwell, J., Brewer, C., Valencia, A.: Designing Interfaces: Patterns for Effective Interaction Design, 3rd edn. O\u2019Reilly, Beijing (2020)","edition":"3"},{"key":"22_CR8","doi-asserted-by":"publisher","unstructured":"Val\u00e9rio, F.A.M., Guimar\u00e3es, T.G., Prates, R.O., Candello, H.: Chatbots explain themselves: designers\u2019 strategies for conveying chatbot features to users. J. Interact. Syst. 9(3) (2018). https:\/\/doi.org\/10.5753\/jis.2018.710","DOI":"10.5753\/jis.2018.710"}],"container-title":["Lecture Notes in Computer Science","Web Engineering"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-62362-2_22","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,6,15]],"date-time":"2024-06-15T18:05:19Z","timestamp":1718474719000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-62362-2_22"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031623615","9783031623622"],"references-count":8,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-62362-2_22","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"16 June 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"ICWE","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Web Engineering","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Tampere","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Finland","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2024","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"17 June 2024","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 June 2024","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"icwe2024","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/icwe2024.webengineering.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}