{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,26]],"date-time":"2025-03-26T00:02:55Z","timestamp":1742947375192,"version":"3.40.3"},"publisher-location":"Cham","reference-count":23,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031702440"},{"type":"electronic","value":"9783031702457"}],"license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024]]},"DOI":"10.1007\/978-3-031-70245-7_5","type":"book-chapter","created":{"date-parts":[[2024,9,10]],"date-time":"2024-09-10T20:18:02Z","timestamp":1725999482000},"page":"68-82","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["A Meta-model for\u00a0Documenting Conversational Requirements in\u00a0Chatbots"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3355-9527","authenticated-orcid":false,"given":"Larissa Pereira","family":"Gon\u00e7alves","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2159-339X","authenticated-orcid":false,"given":"Edna Dias","family":"Canedo","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0279-0440","authenticated-orcid":false,"given":"Gleison","family":"Santos","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2024,9,11]]},"reference":[{"key":"5_CR1","doi-asserted-by":"publisher","first-page":"51723","DOI":"10.1109\/ACCESS.2022.3173745","volume":"10","author":"AR Amna","year":"2022","unstructured":"Amna, A.R., Poels, G.: Systematic literature mapping of user story research. IEEE Access 10, 51723\u201351746 (2022). https:\/\/doi.org\/10.1109\/ACCESS.2022.3173745","journal-title":"IEEE Access"},{"key":"5_CR2","series-title":"Communications in Computer and Information Science","doi-asserted-by":"publisher","first-page":"391","DOI":"10.1007\/978-3-030-78642-7_53","volume-title":"HCI International 2021 - Posters","author":"R Belen Saglam","year":"2021","unstructured":"Belen Saglam, R., Nurse, J.R.C., Hodges, D.: Privacy concerns in chatbot interactions: when to trust and when to\u00a0worry. In: Stephanidis, C., Antona, M., Ntoa, S. (eds.) HCII 2021. CCIS, vol. 1420, pp. 391\u2013399. Springer, Cham (2021). https:\/\/doi.org\/10.1007\/978-3-030-78642-7_53"},{"key":"5_CR3","doi-asserted-by":"crossref","unstructured":"B\u00f6rsting, I., Hesenius, M.: Towards a systematic approach for chatbot development in digital work environments. Digit. Supply Chains Hum. Factor 79\u201394 (2021)","DOI":"10.1007\/978-3-030-58430-6_5"},{"key":"5_CR4","doi-asserted-by":"crossref","unstructured":"\u00c7al\u0131\u015fkan, E.B.: Briefing with artificial intelligence for requirement elicitation: three cases with ChatGPT for exploration of possibilities. Architectus 75(3) (2023)","DOI":"10.37190\/arc230309"},{"key":"5_CR5","doi-asserted-by":"crossref","unstructured":"Cameron, G., et al.: Back to the future: lessons from knowledge engineering methodologies for chatbot design and development. In: British HCI Conference 2018. BCS Learning & Development Ltd. (2018)","DOI":"10.14236\/ewic\/HCI2018.153"},{"key":"5_CR6","doi-asserted-by":"publisher","unstructured":"Castle-Green, T., Reeves, S., Fischer, J.E., Koleva, B.: Decision trees as sociotechnical objects in chatbot design. In: Torres, M.I., Schl\u00f6gl, S., Clark, L., Porcheron, M. (eds.) Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020, Bilbao, Spain, 22\u201324 July 2020, pp. 27:1\u201327:3. ACM (2020). https:\/\/doi.org\/10.1145\/3405755.3406133","DOI":"10.1145\/3405755.3406133"},{"key":"5_CR7","unstructured":"Colby, K.M.: Artificial Paranoia: A Computer Simulation of Paranoid Processes. Pergamon Press (1975)"},{"key":"5_CR8","doi-asserted-by":"publisher","unstructured":"Dragicevic, S., Celar, S., Novak, L.: Use of method for elicitation, documentation, and validation of software user requirements (MEDoV) in agile software development projects. In: Al-Dabass, D., Ameti, V., Skenderi, F., Halili, F. (eds.) Sixth International Conference on Computational Intelligence, Communication Systems and Networks, CICSyN 2014, Tetova, Macedonia, 27\u201329 May 2014, pp. 65\u201370. IEEE (2014). https:\/\/doi.org\/10.1109\/CICSYN.2014.27","DOI":"10.1109\/CICSYN.2014.27"},{"issue":"2","key":"5_CR9","doi-asserted-by":"publisher","first-page":"890","DOI":"10.12928\/telkomnika.v18i2.14866","volume":"18","author":"F Dwitama","year":"2020","unstructured":"Dwitama, F., Rusli, A.: User stories collection via interactive chatbot to support requirements gathering. TELKOMNIKA (Telecommun. Comput. Electron. Control) 18(2), 890 (2020). https:\/\/doi.org\/10.12928\/telkomnika.v18i2.14866","journal-title":"TELKOMNIKA (Telecommun. Comput. Electron. Control)"},{"key":"5_CR10","doi-asserted-by":"crossref","unstructured":"Gon\u00e7alves, L., Canedo, E.D., Silva, G.: Documentation artifacts for conversation-related requirements specification in chatbots: a systematic review and a meta-model proposal. In: da\u00a0Silva, L.F., Portugal, R.L.Q. (eds.) Anais do WER24 - Workshop em Engenharia de Requisitos, Buenos Aires, Argentina, 7\u20139 August 2024. LFS (Universidad de Belgrano, Argentina) (2024)","DOI":"10.29327\/1407529.27-19"},{"key":"5_CR11","doi-asserted-by":"publisher","unstructured":"Izadi, S., Forouzanfar, M.: Error correction and adaptation in conversational AI: a review of techniques and applications in chatbots. AI 5(2), 803\u2013841 (2024). https:\/\/doi.org\/10.3390\/ai5020041, https:\/\/www.mdpi.com\/2673-2688\/5\/2\/41","DOI":"10.3390\/ai5020041"},{"key":"5_CR12","doi-asserted-by":"publisher","DOI":"10.1049\/ntw2.12071","author":"NM Johari","year":"2022","unstructured":"Johari, N.M., Nohuddin, P.N.E., Baharin, A.H.A., Yakob, N.A., Ebadi, M.J.: Features requirement elicitation process for designing a chatbot application. IET Netw. (2022). https:\/\/doi.org\/10.1049\/ntw2.12071","journal-title":"IET Netw."},{"issue":"2","key":"5_CR13","doi-asserted-by":"publisher","first-page":"20","DOI":"10.1145\/511152.511155","volume":"27","author":"BA Kitchenham","year":"2002","unstructured":"Kitchenham, B.A., Pfleeger, S.L.: Principles of survey research: part 3: constructing a survey instrument. SIGSOFT Softw. Eng. Notes 27(2), 20\u201324 (2002). https:\/\/doi.org\/10.1145\/511152.511155","journal-title":"SIGSOFT Softw. Eng. Notes"},{"key":"5_CR14","unstructured":"Nemoto, T., Beglar, D.: Likert-scale questionnaires. In: JALT 2013 Conference Proceedings. pp.\u00a01\u20138 (2014)"},{"key":"5_CR15","doi-asserted-by":"publisher","unstructured":"Nguyen, Q.L.: Non-functional requirements analysis modeling for software product lines. In: ICSE Workshop on Modeling in Software Engineering, MiSE 2009, Vancouver, BC, Canada, 17\u201318 May 2009, pp. 56\u201361. IEEE Computer Society (2009). https:\/\/doi.org\/10.1109\/MISE.2009.5069898","DOI":"10.1109\/MISE.2009.5069898"},{"key":"5_CR16","doi-asserted-by":"publisher","unstructured":"Rajender Kumar\u00a0Surana, C.S., Shriya, Gupta, D.B., Shankar, S.P.: Intelligent chatbot for requirements elicitation and classification. In: 2019 4th International Conference on Recent Trends on Electronics, Information, Communication & Technology (RTEICT), pp. 866\u2013870 (2019). https:\/\/doi.org\/10.1109\/RTEICT46194.2019.9016907","DOI":"10.1109\/RTEICT46194.2019.9016907"},{"issue":"1","key":"5_CR17","doi-asserted-by":"publisher","first-page":"6696695","DOI":"10.1155\/2021\/6696695","volume":"2021","author":"A Rasheed","year":"2021","unstructured":"Rasheed, A., Zafar, B., Shehryar, T., Aslam, N.A., Sajid, M., Ali, N., Dar, S.H., Khalid, S.: Requirement engineering challenges in agile software development. Math. Probl. Eng. 2021(1), 6696695 (2021). https:\/\/doi.org\/10.1155\/2021\/6696695","journal-title":"Math. Probl. Eng."},{"key":"5_CR18","doi-asserted-by":"publisher","first-page":"79","DOI":"10.1016\/J.CSI.2016.08.011","volume":"49","author":"E Schon","year":"2017","unstructured":"Schon, E., Thomaschewski, J., Escalona, M.J.: Agile requirements engineering: a systematic literature review. Comput. Stand. Interfaces 49, 79\u201391 (2017). https:\/\/doi.org\/10.1016\/J.CSI.2016.08.011","journal-title":"Comput. Stand. Interfaces"},{"key":"5_CR19","doi-asserted-by":"publisher","unstructured":"Silva, G.R.S., Canedo, E.D.: Requirements engineering challenges and techniques in building chatbots. In: Rocha, A.P., Steels, L., van\u00a0den Herik, H.J. (eds.) Proceedings of the 14th International Conference on Agents and Artificial Intelligence, ICAART 2022, Volume 1, Online Streaming, 3\u20135 February 2022, pp. 180\u2013187. SCITEPRESS (2022). https:\/\/doi.org\/10.5220\/0010801800003116","DOI":"10.5220\/0010801800003116"},{"key":"5_CR20","doi-asserted-by":"publisher","unstructured":"Silva, G.R.S., Canedo, E.D.: Unveiling quality in chatbot conversations: quantitative analysis of chatbot requirements. In: Canedo, E.D., et al. (eds.) Proceedings of the XXII Brazilian Symposium on Software Quality, SBQS 2023, Brasilia, Brazil, 7\u201310 November 2023, pp. 148\u2013157. ACM (2023). https:\/\/doi.org\/10.1145\/3629479.3629481","DOI":"10.1145\/3629479.3629481"},{"issue":"2","key":"5_CR21","doi-asserted-by":"publisher","first-page":"98","DOI":"10.1080\/10447318.2022.2118244","volume":"40","author":"GRS Silva","year":"2024","unstructured":"Silva, G.R.S., Canedo, E.D.: Towards user-centric guidelines for chatbot conversational design. Int. J. Hum. Comput. Interact. 40(2), 98\u2013120 (2024). https:\/\/doi.org\/10.1080\/10447318.2022.2118244","journal-title":"Int. J. Hum. Comput. Interact."},{"issue":"7","key":"5_CR22","doi-asserted-by":"publisher","first-page":"805","DOI":"10.3897\/JUCS.91311","volume":"29","author":"GRS Silva","year":"2023","unstructured":"Silva, G.R.S., Rodrigues, G.N., Canedo, E.D.: A modeling strategy for the verification of context-oriented chatbot conversational flows via model checking. J. Univers. Comput. Sci. 29(7), 805\u2013835 (2023). https:\/\/doi.org\/10.3897\/JUCS.91311","journal-title":"J. Univers. Comput. Sci."},{"issue":"1","key":"5_CR23","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1145\/357980.357991","volume":"26","author":"J Weizenbaum","year":"1983","unstructured":"Weizenbaum, J.: ELIZA - a computer program for the study of natural language communication between man and machine (reprint). Commun. ACM 26(1), 23\u201328 (1983). https:\/\/doi.org\/10.1145\/357980.357991","journal-title":"Commun. ACM"}],"container-title":["Communications in Computer and Information Science","Quality of Information and Communications Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-70245-7_5","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,9,10]],"date-time":"2024-09-10T20:18:46Z","timestamp":1725999526000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-70245-7_5"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"ISBN":["9783031702440","9783031702457"],"references-count":23,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-70245-7_5","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2024]]},"assertion":[{"value":"11 September 2024","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"QUATIC","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on the Quality of Information and Communications Technology","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Pisa","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Italy","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2024","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"11 September 2024","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"13 September 2024","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"17","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"quatic2024","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2024.quatic.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}