{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,12]],"date-time":"2025-06-12T04:13:10Z","timestamp":1749701590054,"version":"3.41.0"},"publisher-location":"Cham","reference-count":31,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031928390","type":"print"},{"value":"9783031928406","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025]]},"DOI":"10.1007\/978-3-031-92840-6_6","type":"book-chapter","created":{"date-parts":[[2025,6,11]],"date-time":"2025-06-11T16:48:19Z","timestamp":1749660499000},"page":"96-115","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Towards Secure, Privacy-Enhanced and\u00a0Configurable Conversational Assistants: An Enterprise-Focused Approach"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0009-0005-4335-7362","authenticated-orcid":false,"given":"Dimosthenis","family":"Natsos","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8006-145X","authenticated-orcid":false,"given":"Nikolaos","family":"Malamas","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0235-6046","authenticated-orcid":false,"given":"Andreas L.","family":"Symeonidis","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2025,6,12]]},"reference":[{"key":"6_CR1","doi-asserted-by":"publisher","unstructured":"Adamopoulou, E., Moussiades, L.: Chatbots: history, technology, and applications. Mach. Learn. Appl. 2 (2020). https:\/\/doi.org\/10.1016\/j.mlwa.2020.100006","DOI":"10.1016\/j.mlwa.2020.100006"},{"key":"6_CR2","doi-asserted-by":"publisher","unstructured":"Afsahi, A.M., et\u00a0al.: Chatbots utility in healthcare industry: an umbrella review. Front. Health Inform. 13, 200 (2024). https:\/\/doi.org\/10.30699\/fhi.v13i0.561","DOI":"10.30699\/fhi.v13i0.561"},{"issue":"4","key":"6_CR3","doi-asserted-by":"publisher","first-page":"1013","DOI":"10.1108\/LHT-09-2021-0330","volume":"40","author":"S Agarwal","year":"2022","unstructured":"Agarwal, S., Agarwal, B., Gupta, R.: Chatbots and virtual assistants: a bibliometric analysis. Libr. Hi Tech 40(4), 1013\u20131030 (2022). https:\/\/doi.org\/10.1108\/LHT-09-2021-0330","journal-title":"Libr. Hi Tech"},{"key":"6_CR4","doi-asserted-by":"publisher","unstructured":"Bavaresco, R., et al.: Conversational agents in business: a systematic literature review and future research directions. Comput. Sci. Rev. 36, 100239 (2020). https:\/\/doi.org\/10.1016\/j.cosrev.2020.100239","DOI":"10.1016\/j.cosrev.2020.100239"},{"key":"6_CR5","doi-asserted-by":"publisher","unstructured":"Chaturvedi, R., Verma, S.: Opportunities and challenges of AI-driven customer service. In: Artificial Intelligence in Customer Service: The Next Frontier for Personalized Engagement, pp. 33\u201371 (2023). https:\/\/doi.org\/10.1007\/978-3-031-33898-4_3","DOI":"10.1007\/978-3-031-33898-4_3"},{"issue":"4","key":"6_CR6","doi-asserted-by":"publisher","first-page":"476","DOI":"10.1109\/JPROC.2022.3153167","volume":"110","author":"P Cheng","year":"2022","unstructured":"Cheng, P., Roedig, U.: Personal voice assistant security and privacy-a survey. Proc. IEEE 110(4), 476\u2013507 (2022). https:\/\/doi.org\/10.1109\/JPROC.2022.3153167","journal-title":"Proc. IEEE"},{"key":"6_CR7","doi-asserted-by":"crossref","unstructured":"C\u00eempeanu, I.A., Dragomir, D.A., Zota, R.D.: Banking chatbots: how artificial intelligence helps the banks. In: Proceedings of the International Conference on Business Excellence, vol.\u00a017, pp. 1716\u20131727 (2023)","DOI":"10.2478\/picbe-2023-0153"},{"key":"6_CR8","doi-asserted-by":"publisher","unstructured":"Daniel, G., Cabot, J.: Applying model-driven engineering to the domain of chatbots: the Xatkit experience. Sci. Comput. Program. 232, 103032 (2024). https:\/\/doi.org\/10.1016\/j.scico.2023.103032","DOI":"10.1016\/j.scico.2023.103032"},{"key":"6_CR9","doi-asserted-by":"publisher","first-page":"15332","DOI":"10.1109\/ACCESS.2020.2966919","volume":"8","author":"G Daniel","year":"2020","unstructured":"Daniel, G., Cabot, J., Deruelle, L., Derras, M.: Xatkit: a multimodal low-code chatbot development framework. IEEE Access 8, 15332\u201315346 (2020). https:\/\/doi.org\/10.1109\/ACCESS.2020.2966919","journal-title":"IEEE Access"},{"issue":"1","key":"6_CR10","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1007\/s00779-018-1174-x","volume":"23","author":"M Ford","year":"2018","unstructured":"Ford, M., Palmer, W.: Alexa, are you listening to me? An analysis of Alexa voice service network traffic. Pers. Ubiquit. Comput. 23(1), 67\u201379 (2018). https:\/\/doi.org\/10.1007\/s00779-018-1174-x","journal-title":"Pers. Ubiquit. Comput."},{"issue":"6","key":"6_CR11","doi-asserted-by":"publisher","first-page":"1714","DOI":"10.1108\/ITP-04-2021-0328","volume":"35","author":"L Gkinko","year":"2022","unstructured":"Gkinko, L., Elbanna, A.: Hope, tolerance and empathy: employees\u2019 emotions when using an AI-enabled chatbot in a digitalised workplace. Inf. Technol. People 35(6), 1714\u20131743 (2022). https:\/\/doi.org\/10.1108\/ITP-04-2021-0328","journal-title":"Inf. Technol. People"},{"key":"6_CR12","doi-asserted-by":"publisher","unstructured":"Huynh, T.D., Seymour, W., Moreau, L., Such, J.: Why are conversational assistants still black boxes? The case for transparency. In: Proceedings of the 5th International Conference on Conversational User Interfaces. Association for Computing Machinery (2023). https:\/\/doi.org\/10.1145\/3571884.3604319","DOI":"10.1145\/3571884.3604319"},{"key":"6_CR13","unstructured":"International Organization for Standardization: ISO\/IEC 10181-3:1996 \u2013 security frameworks for open systems: access control framework. Technical report, ISO (1996). https:\/\/www.iso.org\/standard\/18199.html. Accessed 22 Jan 2025"},{"issue":"3","key":"6_CR14","doi-asserted-by":"publisher","DOI":"10.1016\/j.giq.2022.101785","volume":"40","author":"J Ju","year":"2023","unstructured":"Ju, J., Meng, Q., Sun, F., Liu, L., Singh, S.: Citizen preferences and government chatbot social characteristics: evidence from a discrete choice experiment. Gov. Inf. Q. 40(3), 101785 (2023). https:\/\/doi.org\/10.1016\/j.giq.2022.101785","journal-title":"Gov. Inf. Q."},{"key":"6_CR15","doi-asserted-by":"publisher","unstructured":"Karanikolas, N., Manga, E., Samaridi, N., Tousidou, E., Vassilakopoulos, M.: Large language models versus natural language understanding and generation. In: Proceedings of the 27th Pan-Hellenic Conference on Progress in Computing and Informatics, pp. 278\u2013290. Association for Computing Machinery (2024). https:\/\/doi.org\/10.1145\/3635059.3635104","DOI":"10.1145\/3635059.3635104"},{"key":"6_CR16","doi-asserted-by":"publisher","unstructured":"Malamas, N., Panayiotou, K., Symeonidis, A.L.: dFlow: a domain specific language for the rapid development of open-source virtual assistants. arXiv preprint arXiv:2310.02102 (2023). https:\/\/doi.org\/10.48550\/arXiv.2310.02102","DOI":"10.48550\/arXiv.2310.02102"},{"key":"6_CR17","doi-asserted-by":"publisher","unstructured":"Malamas, N., Symeonidis, A.: Embedding rasa in edge devices: capabilities and limitations. Procedia Comput. Sci. 192, 109\u2013118 (2021). https:\/\/doi.org\/10.1016\/j.procs.2021.08.012","DOI":"10.1016\/j.procs.2021.08.012"},{"key":"6_CR18","doi-asserted-by":"publisher","unstructured":"Merdivan, E., Singh, D., Hanke, S., Holzinger, A.: Dialogue systems for intelligent human computer interactions. Electron. Notes Theor. Comput. Sci. 343, 57\u201371 (2019). https:\/\/doi.org\/10.1016\/j.entcs.2019.04.010. The proceedings of AmI, the 2018 European Conference on Ambient Intelligence","DOI":"10.1016\/j.entcs.2019.04.010"},{"key":"6_CR19","unstructured":"Oracle: Modernizing access control with authorization policies (2008). https:\/\/www.oracle.com\/technetwork\/middleware\/id-mgmt\/overview\/modernizing-access-control-with-aut-133644.pdf. Accessed 6 Sept 2024"},{"key":"6_CR20","doi-asserted-by":"publisher","unstructured":"Ouaddi, C., Benaddi, L., Jakimi, A.: Architecture, tools, and DSLs for developing conversational agents: an overview. Procedia Comput. Sci. 231, 293\u2013298 (2024). https:\/\/doi.org\/10.1016\/j.procs.2023.12.206. 14th International Conference on Emerging Ubiquitous Systems and Pervasive Networks \/ 13th International Conference on Current and Future Trends of Information and Communication Technologies in Healthcare (EUSPN\/ICTH 2023)","DOI":"10.1016\/j.procs.2023.12.206"},{"key":"6_CR21","doi-asserted-by":"publisher","unstructured":"Planas, E., Mart\u00ednez, S., Brambilla, M., Cabot, J.: Towards access control models for conversational user interfaces. In: Enterprise, Business-Process and Information Systems Modeling: 23rd International Conference, BPMDS 2022 and 27th International Conference, EMMSAD 2022, Held at CAiSE 2022, Leuven, Belgium, 6\u20137 June 2022, Proceedings, pp. 310\u2013317. Springer (2022). https:\/\/doi.org\/10.1007\/978-3-031-07475-2_21","DOI":"10.1007\/978-3-031-07475-2_21"},{"key":"6_CR22","doi-asserted-by":"publisher","unstructured":"Planas, E., Mart\u00ednez, S., Brambilla, M., Cabot, J.: Modeling and enforcing access control policies in conversational user interfaces. Softw. Syst. Model., 1\u201320 (2023). https:\/\/doi.org\/10.1007\/s10270-023-01131-3","DOI":"10.1007\/s10270-023-01131-3"},{"key":"6_CR23","doi-asserted-by":"crossref","unstructured":"Quiroz\u00a0Martinez, M.A., Mayorga\u00a0Plua, S.E., Gomez\u00a0Rios, M.D., Leyva\u00a0V\u00e1zquez, M.Y., Plua\u00a0Moran, D.H.: Chatbot for technical support, analysis of critical success factors using fuzzy cognitive maps. In: Applied Technologies, pp. 363\u2013375. Springer, Cham (2021)","DOI":"10.1007\/978-3-030-71503-8_28"},{"key":"6_CR24","unstructured":"Rizk, Y., et al.: A unified conversational assistant framework for business process automation. arXiv preprint arXiv:2001.03543 (2020)"},{"key":"6_CR25","doi-asserted-by":"publisher","unstructured":"Toxtli, C., Monroy-Hern\u00e1ndez, A., Cranshaw, J.: Understanding chatbot-mediated task management. In: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, pp. 1\u20136. Association for Computing Machinery, New York (2018). https:\/\/doi.org\/10.1145\/3173574.3173632","DOI":"10.1145\/3173574.3173632"},{"key":"6_CR26","doi-asserted-by":"crossref","unstructured":"Van\u00a0Lamsweerde, A.: Requirements engineering in the year 00: a research perspective. In: Proceedings of the 22nd International Conference on Software Engineering, pp. 5\u201319 (2000)","DOI":"10.1145\/337180.337184"},{"key":"6_CR27","doi-asserted-by":"publisher","unstructured":"Whang, J.B., Song, J.H., Lee, J.H., Choi, B.: Interacting with chatbots: message type and consumers\u2019 control. J. Bus. Res. 153, 309\u2013318 (2022). https:\/\/doi.org\/10.1016\/j.jbusres.2022.08.012","DOI":"10.1016\/j.jbusres.2022.08.012"},{"issue":"11","key":"6_CR28","doi-asserted-by":"publisher","first-page":"6355","DOI":"10.3390\/app13116355","volume":"13","author":"J Yang","year":"2023","unstructured":"Yang, J., Chen, Y.L., Por, L.Y., Ku, C.S.: A systematic literature review of information security in chatbots. Appl. Sci. 13(11), 6355 (2023). https:\/\/doi.org\/10.3390\/app13116355","journal-title":"Appl. Sci."},{"issue":"2","key":"6_CR29","doi-asserted-by":"publisher","DOI":"10.1016\/j.hcc.2024.100211","volume":"4","author":"Y Yao","year":"2024","unstructured":"Yao, Y., Duan, J., Xu, K., Cai, Y., Sun, Z., Zhang, Y.: A survey on large language model (LLM) security and privacy: the good, the bad, and the ugly. High-Confid. Comput. 4(2), 100211 (2024). https:\/\/doi.org\/10.1016\/j.hcc.2024.100211","journal-title":"High-Confid. Comput."},{"key":"6_CR30","doi-asserted-by":"publisher","unstructured":"Ye, W., Li, Q.: Chatbot security and privacy in the age of personal assistants. In: 2020 IEEE\/ACM Symposium on Edge Computing (SEC), pp. 388\u2013393 (2020). https:\/\/doi.org\/10.1109\/SEC50012.2020.00057","DOI":"10.1109\/SEC50012.2020.00057"},{"key":"6_CR31","doi-asserted-by":"publisher","unstructured":"Zafar, A., Parthasarathy, V.B., Van, C.L., Shahid, S., Khan, A.I., Shahid, A.: Building trust in conversational AI: a review and solution architecture using large language models and knowledge graphs. Big Data Cogn. Comput. 8(6) (2024). https:\/\/doi.org\/10.3390\/bdcc8060070","DOI":"10.3390\/bdcc8060070"}],"container-title":["Lecture Notes in Computer Science","HCI for Cybersecurity, Privacy and Trust"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-92840-6_6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,11]],"date-time":"2025-06-11T16:48:22Z","timestamp":1749660502000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-92840-6_6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"ISBN":["9783031928390","9783031928406"],"references-count":31,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-92840-6_6","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025]]},"assertion":[{"value":"12 June 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"The authors have no competing interests to declare that are relevant to the content of this article","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Disclosure of Interests"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Gothenburg","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Sweden","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22 June 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27 June 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2025.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}