{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,31]],"date-time":"2025-05-31T18:10:10Z","timestamp":1748715010109,"version":"3.41.0"},"publisher-location":"Cham","reference-count":38,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031932236","type":"print"},{"value":"9783031932243","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025]]},"DOI":"10.1007\/978-3-031-93224-3_1","type":"book-chapter","created":{"date-parts":[[2025,5,31]],"date-time":"2025-05-31T17:43:41Z","timestamp":1748713421000},"page":"3-19","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["How to\u00a0Transfer User Feedback into Product Improvements?"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0009-0000-4121-2497","authenticated-orcid":false,"given":"Erik","family":"Bertram","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0009-0001-3732-7862","authenticated-orcid":false,"given":"Nina","family":"Hollender","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7123-5398","authenticated-orcid":false,"given":"Sebastian","family":"Juhl","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0009-0001-5892-5642","authenticated-orcid":false,"given":"Sandra","family":"Loop","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7855-2524","authenticated-orcid":false,"given":"Martin","family":"Schrepp","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2025,5,25]]},"reference":[{"key":"1_CR1","doi-asserted-by":"crossref","unstructured":"Bandi, A., Adapa, P.V.S.R., Kuchi, Y.E.V.P.K.: The power of generative AI: a review of requirements, models, input\u2013output formats, evaluation metrics, and challenges. Future Internet 15(8), 260 (2023)","DOI":"10.3390\/fi15080260"},{"issue":"9","key":"1_CR2","first-page":"63","volume":"14","author":"K Bauer","year":"2004","unstructured":"Bauer, K.: KPIs - the metrics that drive performance management. Inf. Manage. 14(9), 63 (2004)","journal-title":"Inf. Manage."},{"key":"1_CR3","unstructured":"Bertram, E., Charlton, J., Hollender, N., Holzapfel, M., Licht, N., Paduraru, C.: Designing Dashboards with SAP Analytics Cloud. SAP PRESS English, Rheinwerk Publishing, Incorporated (2021). https:\/\/books.google.de\/books?id=p69tzgEACAAJ"},{"key":"1_CR4","unstructured":"Bertram, E., Dannenhauer, C., Holzapfel, M., Loop, S., Range, S.: SAP Analytics Cloud Performance Optimization Guide. SAP PRESS Englisch, SAP PRESS (2024). https:\/\/books.google.de\/books?id=D1djzwEACAAJ"},{"key":"1_CR5","doi-asserted-by":"publisher","unstructured":"Bertram, E., Hollender, N., Juhl, S., Loop, S., Schrepp, M.: From customer survey feedback to software improvements: Leveraging the full potential of data. In: Mensch und Computer 2024 - Usability Professionals. Gesellschaft f\u00fcr Informatik e.V. (2024). https:\/\/doi.org\/10.18420\/muc2024-up-177","DOI":"10.18420\/muc2024-up-177"},{"key":"1_CR6","unstructured":"Brooke, J.: SUS: A quick and dirty usability scale. Usability Evaluation in Industry (1996)"},{"issue":"4","key":"1_CR7","doi-asserted-by":"publisher","first-page":"369","DOI":"10.1080\/14697010500359250","volume":"5","author":"RT By","year":"2005","unstructured":"By, R.T.: Organisational change management: A critical review. J. Chang. Manag. 5(4), 369\u2013380 (2005)","journal-title":"J. Chang. Manag."},{"key":"1_CR8","unstructured":"Cao, Y., Li, S., Liu, Y., Yan, Z., Dai, Y., Yu, P.S., Sun, L.: A comprehensive survey of AI-generated content (AIGC): a history of generative AI from GAN to ChatGPT. arXiv preprint arXiv:2303.04226 (2023)"},{"key":"1_CR9","volume-title":"Sampling Techniques","author":"WC Cochran","year":"1977","unstructured":"Cochran, W.C.: Sampling Techniques, 3rd edn. John Wiley & Sons, Ltd. (1977)","edition":"3"},{"key":"1_CR10","unstructured":"Dalrymple, M., Pickover, S., Sheppard, B.: Made to measure: Getting design leadership metrics right (2021). https:\/\/www.mckinsey.com\/capabilities\/mckinsey-design\/our-insights\/made-to-measure-getting-design-leadership-metrics-right"},{"issue":"3","key":"1_CR11","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"F Davis","year":"1989","unstructured":"Davis, F.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319\u2013340 (1989)","journal-title":"MIS Q."},{"key":"1_CR12","unstructured":"DeBell, M., Krosnick, J.A.: Computing weights for American national election study survey data. In: ANES Technical Report Series, No. nes012427 (2009)"},{"issue":"5","key":"1_CR13","doi-asserted-by":"publisher","first-page":"323","DOI":"10.1016\/j.intcom.2010.04.004","volume":"22","author":"K Finstadt","year":"2010","unstructured":"Finstadt, K.: The usability metric for user experience. Interact. Comput. 22(5), 323\u2013327 (2010)","journal-title":"Interact. Comput."},{"issue":"2","key":"1_CR14","doi-asserted-by":"publisher","first-page":"337","DOI":"10.1214\/aos\/1016218223","volume":"28","author":"J Friedman","year":"2000","unstructured":"Friedman, J., Hastie, T., Tibshirani, R.: Additive logistic regression: a statistical view of boosting. Ann. Stat. 28(2), 337\u2013374 (2000)","journal-title":"Ann. Stat."},{"issue":"5","key":"1_CR15","doi-asserted-by":"publisher","first-page":"1189","DOI":"10.1214\/aos\/1013203451","volume":"29","author":"JH Friedman","year":"2001","unstructured":"Friedman, J.H.: Greedy function approximation: a gradient boosting machine. Ann. Stat. 29(5), 1189\u20131232 (2001)","journal-title":"Ann. Stat."},{"key":"1_CR16","doi-asserted-by":"crossref","unstructured":"Gatz, D.F., Smith, L.: The standard error of a weighted mean concentration. I - Bootstrapping vs. other methods. Atmospheric Environ. 29(11), 1185\u20131193 (1995)","DOI":"10.1016\/1352-2310(94)00210-C"},{"key":"1_CR17","unstructured":"Hiatt, J., Creasey, T.J.: Change management: The people side of change. Prosci (2003)"},{"key":"1_CR18","doi-asserted-by":"crossref","unstructured":"Hichert, R., Faisst, J.: Gef\u00fcllt, gerahmt, schraffiert: Wie visuelle Einheitlichkeit die Kommunikation mit Berichten, Pr\u00e4sentationen und Dashboards verbessert. Vahlen (2019). https:\/\/books.google.de\/books?id=eKmWDwAAQBAJ","DOI":"10.15358\/9783800659838"},{"issue":"13","key":"1_CR19","first-page":"1717","volume":"25","author":"A Hinderks","year":"2021","unstructured":"Hinderks, A., Winter, D., Schrepp, M., Thomaschewski, J.: Applicability of user experience and usability questionnaires. J. Univ. Comput. Sci. 25(13), 1717\u20131735 (2021)","journal-title":"J. Univ. Comput. Sci."},{"issue":"1","key":"1_CR20","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1080\/07421222.1995.11518068","volume":"12","author":"WJ Kettinger","year":"1995","unstructured":"Kettinger, W.J., Grover, V.: Toward a theory of business process change management. J. Manag. Inf. Syst. 12(1), 9\u201330 (1995)","journal-title":"J. Manag. Inf. Syst."},{"issue":"13","key":"1_CR21","doi-asserted-by":"publisher","first-page":"1216","DOI":"10.1080\/10447318.2020.1727262","volume":"36","author":"U Lah","year":"2020","unstructured":"Lah, U., Lewis, J.R., \u0160umak, B.: Perceived usability and the modified technology acceptance model. Int. J. Hum.-Comput. Interact. 36(13), 1216\u20131230 (2020). https:\/\/doi.org\/10.1080\/10447318.2020.1727262","journal-title":"Int. J. Hum.-Comput. Interact."},{"key":"1_CR22","doi-asserted-by":"crossref","unstructured":"Laugwitz, B., Held, T., Schrepp, M.: Construction and evaluation of a user experience questionnaire. In: Symposium of the Austrian HCI and Usability Engineering Group, pp. 63\u201376. Springer (2008)","DOI":"10.1007\/978-3-540-89350-9_6"},{"issue":"3","key":"1_CR23","first-page":"158","volume":"13","author":"J Lewis","year":"2018","unstructured":"Lewis, J., Sauro, J.: Item benchmarks for the system usability scale. J. Usability Stud. 13(3), 158\u2013167 (2018)","journal-title":"J. Usability Stud."},{"key":"1_CR24","unstructured":"Lewis, J., Sauro, J.: Measuring UX: From the UMUX-Lite to the UX-Lite (2021). https:\/\/measuringu.com\/from-umux-lite-to-ux-lite (retrieved May 2022)"},{"key":"1_CR25","doi-asserted-by":"publisher","DOI":"10.1002\/9780470580066","volume-title":"Complex Surveys: A Guide to Analysis Using R","author":"T Lumley","year":"2010","unstructured":"Lumley, T.: Complex Surveys: A Guide to Analysis Using R. John Wiley & Sons, Ltd (2010)"},{"issue":"1","key":"1_CR26","doi-asserted-by":"publisher","first-page":"45","DOI":"10.1080\/714042520","volume":"3","author":"A Mento","year":"2002","unstructured":"Mento, A., Jones, R., Dirndorfer, W.: A change management process: Grounded in both theory and practice. J. Chang. Manag. 3(1), 45\u201359 (2002)","journal-title":"J. Chang. Manag."},{"issue":"5","key":"1_CR27","doi-asserted-by":"publisher","first-page":"426","DOI":"10.1287\/mksc.1050.0180","volume":"25","author":"NA Morgan","year":"2006","unstructured":"Morgan, N.A., Rego, L.L.: The value of different customer satisfaction and loyalty metrics in predicting business performance. Mark. Sci. 25(5), 426\u2013439 (2006)","journal-title":"Mark. Sci."},{"key":"1_CR28","unstructured":"Ross, J.: The business value of user experience. Cranbury: D3 Infragistics (2014)"},{"issue":"1","key":"1_CR29","first-page":"1","volume":"12","author":"J Sauro","year":"2016","unstructured":"Sauro, J.: The challenges and opportunities of measuring the user experience. J. Usability Stud. 12(1), 1\u20137 (2016)","journal-title":"J. Usability Stud."},{"key":"1_CR30","unstructured":"Sch\u00f6llhorn, L., Lusky, M., Villmen, D., Manns, D.: UX-Monitoring f\u00fcr Unternehmen - Wie ein Tool zum Langzeitmonitoring von UX neue Mehrwerte in Unternehmen schafft. Mensch und Computer 2019-Usability Professionals (2019)"},{"key":"1_CR31","unstructured":"Schrepp, M.: User Experience Questionnaires: How to use questionnaires to measure the user experience of your products? Kindle Direct Publishing, ISBN-13: 979-8736459766 (2021)"},{"issue":"6","key":"1_CR32","first-page":"103","volume":"4","author":"M Schrepp","year":"2017","unstructured":"Schrepp, M., Hinderks, A., Thomaschewski, J.: Design and evaluation of a short version of the user experience questionnaire (UEQ-S). Int. J. Interactive Multimed. Artif. Intell. 4(6), 103\u2013108 (2017)","journal-title":"Int. J. Interactive Multimed. Artif. Intell."},{"key":"1_CR33","doi-asserted-by":"crossref","unstructured":"Schrepp, M., et al.: On the importance of UX quality aspects for different product categories. Int. J. Interactive Multimed. Artif. Intell. (2023)","DOI":"10.9781\/ijimai.2023.03.001"},{"key":"1_CR34","doi-asserted-by":"crossref","unstructured":"Schrepp, M., Thomaschewski, J., Hinderks, A.: Construction of a benchmark for the user experience questionnaire (UEQ). Int. J. Interactive Multimed. Artif. Intell. (2017)","DOI":"10.9781\/ijimai.2017.445"},{"key":"1_CR35","unstructured":"Sward, D., Macarthur, G.: Making user experience a business strategy. In: E. Law et al.(eds.) Proceedings of the Workshop on Towards a UX Manifesto, vol.\u00a03, pp. 35\u201340. Citeseer (2007)"},{"issue":"1","key":"1_CR36","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1186\/s40064-016-3498-1","volume":"5","author":"A Van Looy","year":"2016","unstructured":"Van Looy, A., Shafagatova, A.: Business process performance measurement: a structured literature review of indicators, measures and metrics. Springerplus 5(1), 1\u201324 (2016). https:\/\/doi.org\/10.1186\/s40064-016-3498-1","journal-title":"Springerplus"},{"key":"1_CR37","unstructured":"Vehovar, V., Slavec, A., Kralj, M.: Post-stratification weighting of the ess: methodology development and data preparation. In: DACE project, activity of WP12 (2014)"},{"issue":"3","key":"1_CR38","doi-asserted-by":"publisher","first-page":"79","DOI":"10.4018\/jeis.2008070106","volume":"4","author":"W Yeoh","year":"2008","unstructured":"Yeoh, W., Koronios, A., Gao, J.: Managing the implementation of business intelligence systems: a critical success factors framework. Int. J. Enterprise Inf. Syst. (IJEIS) 4(3), 79\u201394 (2008)","journal-title":"Int. J. Enterprise Inf. Syst. (IJEIS)"}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-93224-3_1","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,5,31]],"date-time":"2025-05-31T17:43:48Z","timestamp":1748713428000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-93224-3_1"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"ISBN":["9783031932236","9783031932243"],"references-count":38,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-93224-3_1","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025]]},"assertion":[{"value":"25 May 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Gothenburg","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Sweden","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22 June 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27 June 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2025.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}