{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,6]],"date-time":"2026-06-06T19:07:10Z","timestamp":1780772830989,"version":"3.54.1"},"publisher-location":"Cham","reference-count":23,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031932236","type":"print"},{"value":"9783031932243","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025]]},"DOI":"10.1007\/978-3-031-93224-3_25","type":"book-chapter","created":{"date-parts":[[2025,5,31]],"date-time":"2025-05-31T17:43:39Z","timestamp":1748713419000},"page":"391-408","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Identification of\u00a0Cross-Product Experience Factors"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0649-3750","authenticated-orcid":false,"given":"Jessica","family":"Kollmorgen","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3456-9273","authenticated-orcid":false,"given":"Andreas","family":"Hinderks","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6435-1497","authenticated-orcid":false,"given":"Mar\u00eda Jos\u00e9","family":"Escalona","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6364-5808","authenticated-orcid":false,"given":"J\u00f6rg","family":"Thomaschewski","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2025,5,25]]},"reference":[{"key":"25_CR1","volume-title":"Personal Construct Theory: Concepts and Applications","author":"JR Adams-Webber","year":"1979","unstructured":"Adams-Webber, J.R.: Personal Construct Theory: Concepts and Applications, vol. 1. John Wiley & Sons, USA (1979)"},{"key":"25_CR2","doi-asserted-by":"publisher","unstructured":"Buchan, J., Bano, M., Zowghi, D., MacDonell, S., Shinde, A.: Alignment of stakeholder expectations about user involvement in agile software development. In: EASE \u201917: Proceedings of the 21st International Conference on Evaluation and Assessment in Software Engineering, pp. 334\u2013343. EASE \u201917, Association for Computing Machinery, New York, NY, USA (2017). https:\/\/doi.org\/10.1145\/3084226.3084251","DOI":"10.1145\/3084226.3084251"},{"issue":"1","key":"25_CR3","doi-asserted-by":"publisher","first-page":"30","DOI":"10.1080\/20932685.2015.1110042","volume":"7","author":"J Chen-Yu","year":"2016","unstructured":"Chen-Yu, J., Cho, S., Kincade, D.: Brand perception and brand repurchase intent in online apparel shopping: an examination of brand experience, image congruence, brand affect, and brand trust. J. Glob. Fash. Market. 7(1), 30\u201344 (2016). https:\/\/doi.org\/10.1080\/20932685.2015.1110042","journal-title":"J. Glob. Fash. Market."},{"key":"25_CR4","doi-asserted-by":"publisher","unstructured":"Francis, J.J., et al.: What is an adequate sample size? operationalising data saturation for theory-based interview studies. Psychol. Health 25(10) (1229\u20131245). https:\/\/doi.org\/10.1080\/08870440903194015","DOI":"10.1080\/08870440903194015"},{"key":"25_CR5","doi-asserted-by":"publisher","first-page":"23459","DOI":"10.1109\/ACCESS.2019.2899671","volume":"7","author":"Y Fu","year":"2019","unstructured":"Fu, Y., Jiang, H., Zhang, D., Zhang, X.: Comparison of perceptual differences between users and designers in mobile shopping app interface design: implications for evaluation practice. IEEE Access 7, 23459\u201323470 (2019). https:\/\/doi.org\/10.1109\/ACCESS.2019.2899671","journal-title":"IEEE Access"},{"key":"25_CR6","doi-asserted-by":"publisher","unstructured":"Fu, Y., Zhang, X.: Exploring the discrepancies between users\u2019 and designers\u2019 perception to identify users\u2019 real needs. In: 2016 IEEE 11th Conference on Industrial Electronics and Applications (ICIEA), pp. 1374\u20131378 (2016). https:\/\/doi.org\/10.1109\/ICIEA.2016.7603799","DOI":"10.1109\/ICIEA.2016.7603799"},{"issue":"1","key":"25_CR7","doi-asserted-by":"publisher","first-page":"87","DOI":"10.1108\/JM2-07-2012-0023","volume":"9","author":"R Garg","year":"2014","unstructured":"Garg, R., Rahman, Z., Qureshi, M.: Measuring customer experience in banks: scale development and validation. J. Model. Manag. 9(1), 87\u2013117 (2014). https:\/\/doi.org\/10.1108\/JM2-07-2012-0023","journal-title":"J. Model. Manag."},{"issue":"3\u20134","key":"25_CR8","doi-asserted-by":"publisher","first-page":"441","DOI":"10.1080\/10447318.2000.9669070","volume":"12","author":"M Hassenzahl","year":"2000","unstructured":"Hassenzahl, M., Wessler, R.: Capturing design space from a user perspective: the repertory grid technique revisited. Int. J. Hum. Comput. Interact. 12(3\u20134), 441\u2013459 (2000). https:\/\/doi.org\/10.1080\/10447318.2000.9669070","journal-title":"Int. J. Hum. Comput. Interact."},{"key":"25_CR9","doi-asserted-by":"crossref","unstructured":"Heidecker, S., Hassenzahl, M.: Eine gruppenspezifische repertory grid analyse der wahrgenommenen attraktivit\u00e4t von universit\u00e4tswebsites. In: Mensch und Computer 2007: Interaktion im Plural, pp. 129\u2013138. Oldenbourg Verlag, M\u00fcnchen (2007)","DOI":"10.1524\/9783486845488-016"},{"key":"25_CR10","unstructured":"International Organization for Standardization: ISO 9241-220:2019(en): Ergonomics of human-system interaction - Part 220: Processes for enabling, executing and assessing human-centred design within organizations (2019). https:\/\/www.iso.org\/standard\/77520.html"},{"key":"25_CR11","unstructured":"Kelly, G.A.: The Psychology of Personal Constructs. Volume 1: Theory and Personality, vol.\u00a01. Taylor & Francis Ltd., USA (1995)"},{"key":"25_CR12","doi-asserted-by":"publisher","unstructured":"Klein, A., Deutschl\u00e4nder, J., K\u00f6lln, K., Rauschenberger, M., Escalona, M.J.: Exploring the context of use for voice user interfaces: toward context-dependent user experience quality testing. J. Softw. Evol. Process 36(2618) (2023). https:\/\/doi.org\/10.1002\/smr.2618","DOI":"10.1002\/smr.2618"},{"key":"25_CR13","doi-asserted-by":"publisher","unstructured":"Klein, A.M., Hinderks, A., Schrepp, M., Thomaschewski, J.: Construction of UEQ+ scales for voice quality: measuring user experience quality of voice interaction. In: Mensch und Computer 2020 - Tagungsband, pp. 1\u20135. ACM, New York (2020). https:\/\/doi.org\/10.1145\/3404983.3410003","DOI":"10.1145\/3404983.3410003"},{"key":"25_CR14","doi-asserted-by":"publisher","unstructured":"Kollmorgen, J., Hinderks, A., Thomaschewski, J.: Selecting the appropriate user experience questionnaire and guidance for interpretation: the UEQ family. In: International Journal of Interactive Multimedia and Artificial Intelligence, pp. 1\u201314 (2024). https:\/\/doi.org\/10.9781\/ijimai.2024.08.005, https:\/\/www.ijimai.org\/journal\/bibcite\/reference\/3481","DOI":"10.9781\/ijimai.2024.08.005"},{"key":"25_CR15","unstructured":"Law, E.L., van Schaik, P.: To measure or not to measure UX: an interview study. In: Law, E.L., Abrah\u00e3o, S., Vermeeren, A.P.O.S., Hvannberg, E.T. (eds.) Proceedings of the 2nd International Workshop on the Interplay between User Experience Evaluation and Software Development In conjunction with the 7th Nordic Conference on Human-Computer Interaction (NordiCHI 2012) Copenhagen, Denmark, October 14, 2012, Copenhagen, Denmark, October 14, 2012. CEUR Workshop Proceedings, vol.\u00a0922, pp. 58\u201363 (2012)"},{"key":"25_CR16","doi-asserted-by":"crossref","unstructured":"Liseth, O.J., Bezdek, J.C., Kenneth, M.F.: New techniques for repertory grid analysis. In: SPIE Conference: Applications of Artificial Intelligence IX, vol.\u00a01468, pp. 256\u2013267 (1991)","DOI":"10.1117\/12.45455"},{"key":"25_CR17","doi-asserted-by":"publisher","unstructured":"Madi, T., Dahalin, Z., Baharom, F.: Value in the eyes of users: a case study of web-based applications using repertory grid technique. In: 2018 International Conference on Promising Electronic Technologies (ICPET), pp. 37\u201342 (2018). https:\/\/doi.org\/10.1109\/ICPET.2018.00013","DOI":"10.1109\/ICPET.2018.00013"},{"key":"25_CR18","doi-asserted-by":"publisher","unstructured":"Meiners, A.L., Kollmorgen, J., Schrepp, M., Thomaschewski, J.: Which UX aspects are important for a software product? importance ratings of UX aspects for software products for measurement with the UEQ+. In: Proceedings of Mensch Und Computer 2021, pp. 136\u2013139. MuC \u201921, Association for Computing Machinery, New York, NY, USA (2021). https:\/\/doi.org\/10.1145\/3473856.3473997","DOI":"10.1145\/3473856.3473997"},{"key":"25_CR19","doi-asserted-by":"publisher","unstructured":"Mortazavi, E., Doyon-Poulin, P., Imbeau, D., Robert, J.M.: Development and validation of four social scales for the UX evaluation of interactive products. Int. J. Hum. Comput. Interact. pp. 1\u201314 (2023). https:\/\/doi.org\/10.1080\/10447318.2023.2258026","DOI":"10.1080\/10447318.2023.2258026"},{"key":"25_CR20","doi-asserted-by":"publisher","unstructured":"Schrepp, M., Santoso, H.: Has culture an impact on the importance of UX aspects? In: Mensch und Computer 2018 - Workshopband. Gesellschaft f\u00fcr Informatik e.V., Bonn (2018). https:\/\/doi.org\/10.18420\/muc2018-ws04-0473","DOI":"10.18420\/muc2018-ws04-0473"},{"key":"25_CR21","doi-asserted-by":"publisher","unstructured":"Schrepp, M., Thomaschewski, J.: Design and validation of a framework for the creation of user experience questionnaires. Int. J. Interact. Multimedia Artif. Intell. 5(7) (2019). https:\/\/doi.org\/10.9781\/ijimai.2019.06.006","DOI":"10.9781\/ijimai.2019.06.006"},{"key":"25_CR22","unstructured":"Schrepp, M., Thomaschewski, J.: UEQ+ Website (2024). https:\/\/ueqplus.ueq-research.org\/. Accessed 26 Nov 2024"},{"key":"25_CR23","doi-asserted-by":"publisher","unstructured":"Tomico, O., Pifarr\u00e9, M., Lloveras, J.: Analyzing the role of constructivist psychology methods into user subjective experience gathering techniques for product design. In: DS 42: Proceedings of ICED 2007, the 16th International Conference on Engineering Design, pp. 859\u2013860 (exec. Summ.). ICED (2007). https:\/\/doi.org\/10.1145\/3084226.3084251","DOI":"10.1145\/3084226.3084251"}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-93224-3_25","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,5,31]],"date-time":"2025-05-31T17:43:42Z","timestamp":1748713422000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-93224-3_25"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"ISBN":["9783031932236","9783031932243"],"references-count":23,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-93224-3_25","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025]]},"assertion":[{"value":"25 May 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"The authors have no competing interests to declare that are relevant to the content of this article.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Disclosure of Interests"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Gothenburg","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Sweden","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22 June 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27 June 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2025.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}