{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,15]],"date-time":"2025-08-15T00:20:28Z","timestamp":1755217228276,"version":"3.43.0"},"publisher-location":"Cham","reference-count":26,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031932267"},{"type":"electronic","value":"9783031932274"}],"license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025]]},"DOI":"10.1007\/978-3-031-93227-4_22","type":"book-chapter","created":{"date-parts":[[2025,6,6]],"date-time":"2025-06-06T02:52:38Z","timestamp":1749178358000},"page":"306-323","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["User Experience and Retention in Chinese Music Streaming: Insights from QQ Music and NetEase Cloud Music"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4822-0032","authenticated-orcid":false,"given":"Chao","family":"Zhou","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1410-7111","authenticated-orcid":false,"given":"Hongyuan","family":"Zhao","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0009-0005-0985-4664","authenticated-orcid":false,"given":"Xintong","family":"Ma","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0009-0002-2484-2774","authenticated-orcid":false,"given":"Meng","family":"Zhang","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2025,5,25]]},"reference":[{"key":"22_CR1","doi-asserted-by":"crossref","unstructured":"Barata, M.L., Coelho, P.S.: Music streaming services: understanding the drivers of customer purchase and intention to recommend. Heliyon 7(8) (2021)","DOI":"10.1016\/j.heliyon.2021.e07783"},{"issue":"2","key":"22_CR2","doi-asserted-by":"publisher","first-page":"240","DOI":"10.1080\/17530350.2020.1819374","volume":"14","author":"BJ Hracs","year":"2021","unstructured":"Hracs, B.J., Webster, J.: From selling songs to engineering experiences: exploring the competitive strategies of music streaming platforms. J. Cult. Econ. 14(2), 240\u2013257 (2021). https:\/\/doi.org\/10.1080\/17530350.2020.1819374","journal-title":"J. Cult. Econ."},{"key":"22_CR3","doi-asserted-by":"publisher","unstructured":"Zhou, M., et al.: Identifying key factors influencing mobile music app user experience in china using a fuzzy DEMATEL method. In: International Conference on Human-Computer Interaction (pp. 339\u2013350). Cham: Springer International Publishing (2022). https:\/\/doi.org\/10.1007\/978-3-031-05897-4_24","DOI":"10.1007\/978-3-031-05897-4_24"},{"key":"22_CR4","doi-asserted-by":"publisher","unstructured":"Hong, J.: Analysis on marketing strategy of Chinese online music platform\u2013QQ music. In: International Conference on Economic Management and Green Development (pp. 969\u2013976). Singapore: Springer Nature Singapore (2023). https:\/\/doi.org\/10.1007\/978-981-97-0523-8_90","DOI":"10.1007\/978-981-97-0523-8_90"},{"issue":"1","key":"22_CR5","doi-asserted-by":"publisher","DOI":"10.1016\/j.ipm.2020.102409","volume":"58","author":"X Hu","year":"2021","unstructured":"Hu, X., Chen, J., Wang, Y.: University students\u2019 use of music for learning and well-being: a qualitative study and design implications. Inf. Process. Manage. 58(1), 102409 (2021). https:\/\/doi.org\/10.1016\/j.ipm.2020.102409","journal-title":"Inf. Process. Manage."},{"key":"22_CR6","unstructured":"Statista. Number of online music streaming platform users in China from 2014 to June 2024. Statista (2024). https:\/\/www.statista.com\/statistics\/711384\/china-online-music-platform-user-number\/"},{"key":"22_CR7","unstructured":"Surfing News. The Life of Streaming Media, \u201cSurviving Price Hikes. Surfing News (2024). https:\/\/m.thepaper.cn\/kuaibao_detail.jsp?contid=25555898"},{"key":"22_CR8","unstructured":"Zhongguancun Online. Netflix\u2019s 2023 net profit of $734 million achieves full-year turnaround for the first time. Sohu (2024). https:\/\/roll.sohu.com\/a\/761236708_114822"},{"key":"22_CR9","doi-asserted-by":"publisher","unstructured":"Luan, X., Zhong, R.: Use intention of mobile music and audio platforms among middle-aged and older Chinese adults. Int. J. Hum. Comput. Interact. 1\u201316 (2024).https:\/\/doi.org\/10.1080\/10447318.2024.2338665","DOI":"10.1080\/10447318.2024.2338665"},{"key":"22_CR10","doi-asserted-by":"publisher","unstructured":"Liu, M.: The influential factors on consumers\u2019 intention to use NetEase cloud music. Highlights Bus. Econ. Manag. 23, 1082\u20131087 (2023). https:\/\/doi.org\/10.54097\/wy38sx82","DOI":"10.54097\/wy38sx82"},{"key":"22_CR11","doi-asserted-by":"crossref","unstructured":"Li, Y., Zhang, Q., Li, A.R., Cheng, J.: Business model comparison between spotify and NetEase cloud music. In: 2021 4th International Conference on Humanities Education and Social Sciences (ICHESS 2021) (pp. 2514\u20132521). Atlantis Press (2021)","DOI":"10.2991\/assehr.k.211220.436"},{"key":"22_CR12","doi-asserted-by":"publisher","unstructured":"Liu, Y.: Operational strategies for music technology market: case study from Netease cloud music. Highlights Bus. Econ. Manag. 20, 705\u2013710 (2023). https:\/\/doi.org\/10.54097\/hbem.v20i.13318","DOI":"10.54097\/hbem.v20i.13318"},{"key":"22_CR13","doi-asserted-by":"crossref","unstructured":"Huang, Y., Huang, Y., Li, P.: Research on emotional marketing and copywriting of NetEase cloud music. In: 2021 International Conference on Public Relations and Social Sciences (ICPRSS 2021) (pp. 911\u2013915). Atlantis Press (2021)","DOI":"10.2991\/assehr.k.211020.280"},{"key":"22_CR14","doi-asserted-by":"publisher","unstructured":"Fumi\u0107, R., Rumac, M., Orehova\u010dki, T.: Evaluating the user experience of music streaming services. In: Science and Information Conference (pp. 668\u2013683). Cham: Springer Nature Switzerland (2023). https:\/\/doi.org\/10.1007\/978-3-031-37717-4_43","DOI":"10.1007\/978-3-031-37717-4_43"},{"key":"22_CR15","doi-asserted-by":"publisher","unstructured":"Qi, W., Cai, Y.: A comparative study on interaction design of social function in music application. In: Advances in Intelligent Information Hiding and Multimedia Signal Processing: Proceeding of the 16th International Conference on IIHMSP in conjunction with the 13th international conference on FITAT, November 5\u20137, 2020, Ho Chi Minh City, Vietnam, Volume 2 (pp. 20\u201327). Springer Singapore (2021). https:\/\/doi.org\/10.1007\/978-981-33-6757-9_3","DOI":"10.1007\/978-981-33-6757-9_3"},{"issue":"6","key":"22_CR16","doi-asserted-by":"publisher","first-page":"2120","DOI":"10.1108\/INTR-10-2020-0593","volume":"31","author":"S Song","year":"2021","unstructured":"Song, S., Zhao, Y.C., Yao, X., Ba, Z., Zhu, Q.: Short video apps as a health information source: an investigation of affordances, user experience and users\u2019 intention to continue the use of TikTok. Internet Res. 31(6), 2120\u20132142 (2021). https:\/\/doi.org\/10.1108\/INTR-10-2020-0593","journal-title":"Internet Res."},{"key":"22_CR17","doi-asserted-by":"publisher","DOI":"10.1016\/j.elerap.2022.101145","volume":"53","author":"J Chung","year":"2022","unstructured":"Chung, J., Lee, J., Yoon, J.: Understanding music streaming services via text mining of online customer reviews. Electron. Commer. Res. Appl. 53, 101145 (2022). https:\/\/doi.org\/10.1016\/j.elerap.2022.101145","journal-title":"Electron. Commer. Res. Appl."},{"issue":"1","key":"22_CR18","doi-asserted-by":"publisher","first-page":"60","DOI":"10.1177\/1527476418794634","volume":"21","author":"V Simon","year":"2020","unstructured":"Simon, V.: Guided by delight: music apps and the politics of user interface design in the iOS platform. Telev. New Media 21(1), 60\u201374 (2020). https:\/\/doi.org\/10.1177\/1527476418794634","journal-title":"Telev. New Media"},{"issue":"1","key":"22_CR19","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1177\/0165551518762070","volume":"45","author":"X Hu","year":"2019","unstructured":"Hu, X.: Evaluating mobile music services in China: an exploration in user experience. J. Inf. Sci. 45(1), 16\u201328 (2019). https:\/\/doi.org\/10.1177\/0165551518762070","journal-title":"J. Inf. Sci."},{"key":"22_CR20","doi-asserted-by":"publisher","unstructured":"Van Der Linden, J., Amadieu, F., Vayre, E., Van De Leemput, C.: User experience and social influence: a new perspective for UX theory. In: Design, User Experience, and Usability. Design Philosophy and Theory: 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26\u201331, 2019, Proceedings, Part I 21 (pp. 98\u2013112). Springer International Publishing (2019). https:\/\/doi.org\/10.1007\/978-3-030-23570-3_9","DOI":"10.1007\/978-3-030-23570-3_9"},{"key":"22_CR21","doi-asserted-by":"publisher","unstructured":"An, J.: A study on the user experience of handmade market applications-focused on Etsy and Idus. J. Digital Convergence 19(12), 389\u2013395 (2021). https:\/\/doi.org\/10.14400\/JDC.2021.19.12.389","DOI":"10.14400\/JDC.2021.19.12.389"},{"key":"22_CR22","doi-asserted-by":"publisher","unstructured":"Zhang, N., Wu, Y., Li, J., Zhang, K.: Analyzing the design of online VR platforms for accessing cultural heritage resources and services: multiple case studies in European and American countries. In: International Conference on Human-Computer Interaction (pp. 287\u2013299). Cham: Springer Nature Switzerland (2023). https:\/\/doi.org\/10.1007\/978-3-031-34609-5_21","DOI":"10.1007\/978-3-031-34609-5_21"},{"issue":"3","key":"22_CR23","doi-asserted-by":"publisher","first-page":"528","DOI":"10.9717\/kmms.2022.25.3.528","volume":"25","author":"Q Deng","year":"2022","unstructured":"Deng, Q., Cho, D.M.: A study on the interface design of preschool children educational course-ware based on user experience and TAM. J. Korea Multimedia Soc. 25(3), 528\u2013536 (2022). https:\/\/doi.org\/10.9717\/kmms.2022.25.3.528","journal-title":"J. Korea Multimedia Soc."},{"key":"22_CR24","doi-asserted-by":"crossref","unstructured":"Gao, S., et al.: User Experience Evaluation. Touch-Based Human-Machine Interaction: Principles and Applications, pp. 155\u2013177 (2021)","DOI":"10.1007\/978-3-030-68948-3_6"},{"key":"22_CR25","doi-asserted-by":"publisher","unstructured":"He, Z., Peng, H.: Research on user experience design based on affinity diagram assisting user modeling\u2013taking music software as an example. In: International Conference on Human-Computer Interaction (pp. 516\u2013526). Cham: Springer Nature Switzerland (2023). https:\/\/doi.org\/10.1007\/978-3-031-35699-5_37","DOI":"10.1007\/978-3-031-35699-5_37"},{"key":"22_CR26","unstructured":"Yeyulingfeng. China\u2019s Top 20 Music App User Profiles. QuestMobile (2024). https:\/\/www.yeyulingfeng.com\/65050.html"}],"container-title":["Lecture Notes in Computer Science","Design, User Experience, and Usability"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-93227-4_22","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,8,5]],"date-time":"2025-08-05T08:09:12Z","timestamp":1754381352000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-93227-4_22"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"ISBN":["9783031932267","9783031932274"],"references-count":26,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-93227-4_22","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2025]]},"assertion":[{"value":"25 May 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"The authors have no competing interests to declare that are relevant to the content of this article.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Disclosure of Interests"}},{"value":"HCII","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Gothenburg","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Sweden","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"22 June 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27 June 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"27","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"hcii2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/2025.hci.international\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}