{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,7]],"date-time":"2026-01-07T06:37:49Z","timestamp":1767767869043,"version":"3.48.0"},"publisher-location":"Cham","reference-count":17,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783031935978"},{"type":"electronic","value":"9783031935985"}],"license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025]]},"DOI":"10.1007\/978-3-031-93598-5_15","type":"book-chapter","created":{"date-parts":[[2025,7,15]],"date-time":"2025-07-15T10:46:41Z","timestamp":1752576401000},"page":"202-211","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["A Conversational Agent for\u00a0Handling Health Report Inquiries"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1671-840X","authenticated-orcid":false,"given":"Vincenza","family":"Carchiolo","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9279-3129","authenticated-orcid":false,"given":"Michele","family":"Malgeri","sequence":"additional","affiliation":[]},{"given":"Lorenzo Spadaro","family":"Sapari","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2025,7,16]]},"reference":[{"key":"15_CR1","unstructured":"Jiang, A.Q., et\u00a0al.: Mixtral of experts. arXiv preprint arXiv:2401.04088 (2024)"},{"key":"15_CR2","doi-asserted-by":"crossref","unstructured":"Hoy, M.: Alexa, Siri, Cortana, and more: an introduction to voice assistants. Med. Ref. Serv. Q. 37, 81\u201388 (2018)","DOI":"10.1080\/02763869.2018.1404391"},{"key":"15_CR3","doi-asserted-by":"crossref","unstructured":"Gupta, S., Rawat, B.P.S., Yu, H.: Conversational machine comprehension: a literature review. In: Scott, D., Bel, N., Zong, C. (eds.) Proceedings of the 28th International Conference on Computational Linguistics, Barcelona, Spain (Online), pp. 2739\u20132753. International Committee on Computational Linguistics (2020)","DOI":"10.18653\/v1\/2020.coling-main.247"},{"key":"15_CR4","doi-asserted-by":"crossref","unstructured":"Peters, M.E., et al.: Deep contextualized word representations. In: Walker, M., Ji, H., Stent, A. (eds.) Proceedings of the 2018 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, vol. 1, New Orleans, Louisiana, pp. 2227\u20132237. Association for Computational Linguistics (2018)","DOI":"10.18653\/v1\/N18-1202"},{"key":"15_CR5","doi-asserted-by":"crossref","unstructured":"Brochier, R., Guille, A., Velcin, J.: Global vectors for node representations. In: The World Wide Web Conference. WWW \u201919. ACM (2019)","DOI":"10.1145\/3308558.3313595"},{"key":"15_CR6","doi-asserted-by":"crossref","unstructured":"Devlin, J., Chang, M.W., Lee, K., Toutanova, K.: BERT: pre-training of deep bidirectional transformers for language understanding. In: Burstein, J., Doran, C., Solorio, T. (eds.)Proceedings of the 2019 Conference of the North American Chapter of the Assoc. for Computational Linguistics: Human Language Technologies, vol. 1, pp. 4171\u20134186. Association for Computational Linguistics, Minneapolis (2019)","DOI":"10.18653\/v1\/N19-1423"},{"key":"15_CR7","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1007\/978-3-031-78090-5_12","volume-title":"Information Integration and Web Intelligence","author":"V Carchiolo","year":"2025","unstructured":"Carchiolo, V., Malgeri, M.: Evolving applications of conversational agents in healthcare: a literature review. In: Delir Haghighi, P., Gregu\u0161, M., Kotsis, G., Khalil, I. (eds.) Information Integration and Web Intelligence, pp. 143\u2013149. Springer, Cham (2025). https:\/\/doi.org\/10.1007\/978-3-031-78090-5_12"},{"key":"15_CR8","doi-asserted-by":"publisher","DOI":"10.2196\/49995","volume":"11","author":"H Fraser","year":"2023","unstructured":"Fraser, H., Crossland, D., Bacher, I., Ranney, M., Madsen, T., Hilliard, R.: Comparison of diagnostic and triage accuracy of ada health and webmd symptom checkers, chatgpt, and physicians for patients in an emergency department: Clinical data analysis study. JMIR Mhealth Uhealth 11, e49995 (2023)","journal-title":"JMIR Mhealth Uhealth"},{"key":"15_CR9","doi-asserted-by":"crossref","unstructured":"Bin\u00a0Sawad, A., et al.: Towards a design framework for conversational agents for diabetes prevention. In: Proceedings of the 35th Australian Computer-Human Interaction Conference. OzCHI \u201923, pp. 387\u2013398. ACM, New York (2024)","DOI":"10.1145\/3638380.3638421"},{"key":"15_CR10","doi-asserted-by":"crossref","unstructured":"Chen, J.H., et al.: Online textual symptomatic assessment chatbot based on q &a weighted scoring for female breast cancer prescreening. Appl. Sci. 11(11) (2021)","DOI":"10.3390\/app11115079"},{"key":"15_CR11","doi-asserted-by":"crossref","unstructured":"Piau, A., Crissey, R., Brechemier, D., Balardy, L., Nourhashemi, F.: A smartphone chatbot application to optimize monitoring of older patients with cancer. Int. J. Med. Inf. 128 (2019)","DOI":"10.1016\/j.ijmedinf.2019.05.013"},{"key":"15_CR12","doi-asserted-by":"crossref","unstructured":"Ly, K., Ly, A.M., Andersson, G.: A fully automated conversational agent for promoting mental well-being: a pilot rct using mixed methods. Internet Intervent. 10 (2017)","DOI":"10.1016\/j.invent.2017.10.002"},{"issue":"3","key":"15_CR13","doi-asserted-by":"publisher","first-page":"1170","DOI":"10.1109\/TETC.2020.2974478","volume":"9","author":"K Denecke","year":"2021","unstructured":"Denecke, K., Vaaheesan, S., Arulnathan, A.: A mental health chatbot for regulating emotions (sermo) - concept and usability test. IEEE Trans. Emerg. Top. Comput. 9(3), 1170\u20131182 (2021)","journal-title":"IEEE Trans. Emerg. Top. Comput."},{"key":"15_CR14","unstructured":"Shazeer, N., et al.: Outrageously large neural networks: the sparsely-gated mixture-of-experts layer. In: 5th International Conference on Learning Representations, ICLR 2017, Toulon, France, 24\u201326 April 2017, Conference Track Proceedings, OpenReview.net (2017)"},{"key":"15_CR15","unstructured":"Touvron, H., et\u00a0al.: Llama 2: open foundation and fine-tuned chat models. arXiv preprint arXiv:2307.09288 (2023)"},{"key":"15_CR16","unstructured":"Adams, L., et al.: Longhealth: a question answering benchmark with long clinical documents (2024)"},{"key":"15_CR17","unstructured":"Abid, A., Abdalla, A., Abid, A., Khan, D., Alfozan, A., Zou, J.: Gradio: hassle-free sharing and testing of ml models in the wild (2019)"}],"container-title":["Communications in Computer and Information Science","Management of Digital EcoSystems"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-93598-5_15","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,7]],"date-time":"2026-01-07T06:34:15Z","timestamp":1767767655000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-93598-5_15"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"ISBN":["9783031935978","9783031935985"],"references-count":17,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-93598-5_15","relation":{},"ISSN":["1865-0929","1865-0937"],"issn-type":[{"type":"print","value":"1865-0929"},{"type":"electronic","value":"1865-0937"}],"subject":[],"published":{"date-parts":[[2025]]},"assertion":[{"value":"16 July 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"MEDES","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Management of Digital","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Naples","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Italy","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2024","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"18 November 2024","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20 November 2024","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"16","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"medes2024","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/conferences.sigappfr.org\/medes2024\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}