{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,6,7]],"date-time":"2025-06-07T17:10:07Z","timestamp":1749316207607,"version":"3.41.0"},"publisher-location":"Cham","reference-count":15,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783031941894","type":"print"},{"value":"9783031941900","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025]]},"DOI":"10.1007\/978-3-031-94190-0_9","type":"book-chapter","created":{"date-parts":[[2025,6,7]],"date-time":"2025-06-07T16:50:03Z","timestamp":1749315003000},"page":"101-112","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Is It Better to Lead or Resonate? An Empirical Study on the Effect of Doctors\u2019 Communication Style on Doctor-Patient Relationship in Online Healthcare Community"],"prefix":"10.1007","author":[{"given":"Jiuan","family":"Jiang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Liuan","family":"Wang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lijiang","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sui","family":"Liu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xue","family":"Yang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2025,6,8]]},"reference":[{"issue":"3","key":"9_CR1","doi-asserted-by":"publisher","first-page":"256","DOI":"10.1287\/isre.9.3.256","volume":"9","author":"AR Dennis","year":"1998","unstructured":"Dennis, A.R., Kinney, S.T.: Testing media richness theory in the new media: the effects of cues, feedback, and task equivocality. Inf. Syst. Res. 9(3), 256\u2013274 (1998)","journal-title":"Inf. Syst. Res."},{"issue":"1","key":"9_CR2","doi-asserted-by":"publisher","first-page":"433","DOI":"10.1108\/ITP-12-2020-0825","volume":"36","author":"X Lei","year":"2023","unstructured":"Lei, X., Wu, H., Deng, Z., Ye, Q.: Self-disclosure, social support and postpartum depressive mood in online social networks: a social penetration theory perspective. Inf. Technol. People. 36(1), 433\u2013453 (2023)","journal-title":"Inf. Technol. People"},{"issue":"2","key":"9_CR3","doi-asserted-by":"publisher","first-page":"543","DOI":"10.1177\/2329488420944462","volume":"60","author":"EK Johnson","year":"2023","unstructured":"Johnson, E.K., Hong, S.C.: Instagramming social presence: a test of social presence theory and heuristic cues on instagram sponsored posts. Int. J. Bus. Commun. 60(2), 543\u2013559 (2023)","journal-title":"Int. J. Bus. Commun."},{"issue":"7","key":"9_CR4","doi-asserted-by":"publisher","first-page":"2579","DOI":"10.3390\/ijerph17072579","volume":"17","author":"M Yan","year":"2020","unstructured":"Yan, M., Tan, H., Jia, L., Akram, U.: The antecedents of poor doctor-patient relationship in mobile consultation: a perspective from computer-mediated communication. Int. J. Environ. Res. Public Health. 17(7), 2579 (2020)","journal-title":"Int. J. Environ. Res. Public Health"},{"issue":"1","key":"9_CR5","doi-asserted-by":"publisher","first-page":"417","DOI":"10.1016\/j.dss.2012.10.047","volume":"57","author":"N Xiao","year":"2014","unstructured":"Xiao, N., Sharman, R., Rao, H.R., Upadhyaya, S.: Factors influencing online health information search: an empirical analysis of a national cancer-related survey. Decis. Support. Syst. 57(1), 417\u2013427 (2014)","journal-title":"Decis. Support. Syst."},{"issue":"1","key":"9_CR6","doi-asserted-by":"publisher","first-page":"1","DOI":"10.47368\/ejhc.2021.001","volume":"2","author":"L He","year":"2021","unstructured":"He, L., Smit, E.: Vague language in online medical consultation. Eur. J. Health Commun. 2(1), 1\u201328 (2021)","journal-title":"Eur. J. Health Commun."},{"issue":"6","key":"9_CR7","doi-asserted-by":"publisher","first-page":"748","DOI":"10.1080\/10410236.2020.1868063","volume":"37","author":"M Gemmiti","year":"2022","unstructured":"Gemmiti, M., Hamed, S., Wildhaber, J., Pharisa, C., Klumb, P.L.: Physicians\u2019 speech complexity and interrupting behavior in pediatric consultations. Health Commun. 37(6), 748\u2013759 (2022)","journal-title":"Health Commun."},{"issue":"3","key":"9_CR8","first-page":"1","volume":"23","author":"J Zhang","year":"2021","unstructured":"Zhang, J., Zhang, J., Wang, K., Yan, W.: Should doctors use or avoid medical terms? The influence of medical terms on service quality of E-health. Electron. Commer. Res. 23(3), 1\u201331 (2021)","journal-title":"Electron. Commer. Res."},{"issue":"2","key":"9_CR9","doi-asserted-by":"publisher","first-page":"344","DOI":"10.5465\/amr.2007.24348410","volume":"32","author":"FD Schoorman","year":"2007","unstructured":"Schoorman, F.D., Mayer, R.C., Davis, J.H.: An integrative model of organizational trust: past, present, and future. Acad. Manage. Rev. 32(2), 344\u2013354 (2007)","journal-title":"Acad. Manage. Rev."},{"issue":"5","key":"9_CR10","doi-asserted-by":"publisher","first-page":"227","DOI":"10.2169\/internalmedicine.46.1813","volume":"46","author":"X Liu","year":"2007","unstructured":"Liu, X., Sawada, Y., Takizawa, T., Sato, H., Sato, M., Sakamoto, H., Utsugi, T., Sato, K., Sumino, H., Okamura, S., Sakamaki, T.: Doctor-patient communication: a comparison between telemedicine consultation and face-to-face consultation. Intern. Med. 46(5), 227\u2013232 (2007)","journal-title":"Intern. Med."},{"issue":"3","key":"9_CR11","doi-asserted-by":"publisher","first-page":"245","DOI":"10.1046\/j.1365-2753.2000.00249.x","volume":"6","author":"DH Thom","year":"2000","unstructured":"Thom, D.H.: Training physicians to increase patient trust. J. Eval. Clin. Pract. 6(3), 245\u2013253 (2000)","journal-title":"J. Eval. Clin. Pract."},{"issue":"3","key":"9_CR12","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0090941","volume":"9","author":"S Riva","year":"2014","unstructured":"Riva, S., Monti, M., Iannello, P., Pravettoni, G., Schulz, P.J., Antonietti, A.: A preliminary mixed-method investigation of trust and hidden signals in medical consultations. PLoS One. 9(3), e90941 (2014)","journal-title":"PLoS One"},{"key":"9_CR13","doi-asserted-by":"publisher","DOI":"10.1016\/j.pec.2024.108161","volume":"122","author":"S Jiang","year":"2024","unstructured":"Jiang, S., Wu, Z., Zhang, X., Ji, Y., Xu, J., Liu, P., Liu, Y., Zheng, J., Zhao, L., Chen, J.: How does patient-centered communication influence patient trust?: the roles of patient participation and patient preference. Patient Educ. Couns. 122, 108161 (2024)","journal-title":"Patient Educ. Couns."},{"key":"9_CR14","doi-asserted-by":"publisher","first-page":"77","DOI":"10.1016\/j.ijmedinf.2017.11.009","volume":"110","author":"W Hong","year":"2018","unstructured":"Hong, W., Naiji, L.: Service provision, pricing, and patient satisfaction in online health communities. Int. J. Med. Inform. 110, 77\u201389 (2018)","journal-title":"Int. J. Med. Inform."},{"key":"9_CR15","doi-asserted-by":"publisher","first-page":"70","DOI":"10.1016\/j.ijpe.2018.11.009","volume":"207","author":"Y Yang","year":"2019","unstructured":"Yang, Y., Zhang, X., Lee, P.: Improving the effectiveness of online healthcare platforms: an empirical study with multi-period patient-doctor consultation data. Int. J. Prod. Econ. 207, 70\u201380 (2019)","journal-title":"Int. J. Prod. Econ."}],"container-title":["Lecture Notes in Business Information Processing","E-Business. Generative Artificial Intelligence and Management Transformation"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-031-94190-0_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,6,7]],"date-time":"2025-06-07T16:50:14Z","timestamp":1749315014000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-031-94190-0_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"ISBN":["9783031941894","9783031941900"],"references-count":15,"URL":"https:\/\/doi.org\/10.1007\/978-3-031-94190-0_9","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025]]},"assertion":[{"value":"8 June 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"WHICEB","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Wuhan International Conference on E-business","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Guangzhou","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"China","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"6 June 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"8 June 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"24","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"whiceb2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/whiceb.cug.edu.cn\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}