{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,1]],"date-time":"2025-10-01T16:06:31Z","timestamp":1759334791280,"version":"build-2065373602"},"publisher-location":"Cham","reference-count":30,"publisher":"Springer Nature Switzerland","isbn-type":[{"type":"print","value":"9783032000552"},{"type":"electronic","value":"9783032000569"}],"license":[{"start":{"date-parts":[[2025,10,1]],"date-time":"2025-10-01T00:00:00Z","timestamp":1759276800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2025,10,1]],"date-time":"2025-10-01T00:00:00Z","timestamp":1759276800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2026]]},"abstract":"<jats:title>Abstract<\/jats:title>\n          <jats:p>Understanding the needs and expectations of students in online courses is critical for improving satisfaction, fostering engagement, and increasing academic success. This paper explores these factors through empirical research. After reviewing existing literature on student needs and expectations in online learning, the paper examines key issues influencing student satisfaction, with a particular focus on Learning Management Systems (LMS). It identifies research gaps and highlights critical factors affecting student engagement. The paper presents the results of an empirical study conducted to collect data directly from computer science students about their needs and expectations of online courses. The research methodology includes a survey of 49 university students who participated in online courses. It includes questions about students\u2019 experiences with online courses, how they perceive the organization and implementation of online courses, which activities are most useful to them, and questions providing insight into students\u2019 expectations for future online courses. The study also explores the role of social and emotional aspects of online learning, such as the importance of building a community and interacting with peers, in shaping the overall learning experience and compares the results with previous related work that has examined the impact of integrating social networks into e-learning on student satisfaction. Findings highlight the need for a student-centered approach to online course design. This research lays the foundation for future work aimed at developing recommendations for managing student engagement and proposes a novel online course model. This model integrates features of both LMS and social media to enhance sustainability, inclusivity, and scalability in online education.<\/jats:p>","DOI":"10.1007\/978-3-032-00056-9_6","type":"book-chapter","created":{"date-parts":[[2025,9,30]],"date-time":"2025-09-30T22:22:49Z","timestamp":1759270969000},"page":"60-71","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["How Can We Understand Students\u2019 Needs and Expectations in Online Courses to Improve Their Engagement and Learning Experience?"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8048-9026","authenticated-orcid":false,"given":"Kristian","family":"Stancin","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7205-8872","authenticated-orcid":false,"given":"Danijela","family":"Jaksic","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0009-0003-7680-2181","authenticated-orcid":false,"given":"Ana","family":"Petrovic","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2025,10,1]]},"reference":[{"key":"6_CR1","doi-asserted-by":"publisher","unstructured":"Johar, N.A., Kew, S.N., Tasir, Z., Koh, E.: Learning analytics on student engagement to enhance students\u2019 learning performance: a systematic review, MDPI (2023). https:\/\/doi.org\/10.3390\/su15107849","DOI":"10.3390\/su15107849"},{"key":"6_CR2","doi-asserted-by":"publisher","unstructured":"Galal, S., Vyas, D., Ndung\u2019u, M., Wu, G., Webber, M.: Assessing learner engagement and the impact on academic performance within a virtual learning environment. Pharmacy 11(1), 36 (2023). https:\/\/doi.org\/10.3390\/pharmacy11010036","DOI":"10.3390\/pharmacy11010036"},{"issue":"2","key":"6_CR3","doi-asserted-by":"publisher","first-page":"33","DOI":"10.3991\/ijet.v18i02.32167","volume":"18","author":"J Sahni","year":"2023","unstructured":"Sahni, J.: Is learning analytics the future of online education? assessing student engagement and academic performance in the online learning environment. Int. J. Emerg. Technol. Learn. 18(2), 33\u201349 (2023). https:\/\/doi.org\/10.3991\/ijet.v18i02.32167","journal-title":"Int. J. Emerg. Technol. Learn."},{"key":"6_CR4","doi-asserted-by":"publisher","unstructured":"Moubayed, A., Injadat, M., Shami, A., Lutfiyya, H.: Relationship between student engagement and performance in e-learning environment using association rules. In: 2018 IEEE World Engineering Education Conference (EDUNINE), pp. 1\u20136. IEEE (2018). https:\/\/doi.org\/10.1109\/EDUNINE.2018.8451005","DOI":"10.1109\/EDUNINE.2018.8451005"},{"key":"6_CR5","doi-asserted-by":"publisher","unstructured":"Almusaed, A., Almssad, A., Yitmen, I., Homod, R.Z.: Enhancing student engagement: harnessing \u2018AIED\u2019\u2019s power in hybrid education\u2014a review analysis. Multidisciplinary Digital Publishing Institute (MDPI) (2023). https:\/\/doi.org\/10.3390\/educsci13070632","DOI":"10.3390\/educsci13070632"},{"key":"6_CR6","doi-asserted-by":"publisher","unstructured":"Singh, A., Singh, D., Chhikara, S.: Online learning: Challenges and suggestions to enhance student engagement in higher education institutions. In: Reshaping Entrepreneurial Education Within an Industry 4.0 Context, pp. 59\u201380. IGI Global (2024). https:\/\/doi.org\/10.4018\/979-8-3693-0409-9.ch004","DOI":"10.4018\/979-8-3693-0409-9.ch004"},{"key":"6_CR7","doi-asserted-by":"publisher","unstructured":"Abaricia, C., Delos Santos, M.L.: Enhancing e-learning system through Learning Management System (LMS) technologies: reshape the learner experience. Int. J. Comput. Sci. Res. 7, 2066\u20132079 (2023). https:\/\/doi.org\/10.25147\/ijcsr.2017.001.1.152","DOI":"10.25147\/ijcsr.2017.001.1.152"},{"key":"6_CR8","doi-asserted-by":"publisher","unstructured":"Hern\u00e1ndez-Garc\u00eda, \u00c1., Cuenca-Enrique, C., Del-R\u00edo-Carazo, L., Iglesias-Pradas, S.: Exploring the relationship between LMS interactions and academic performance: a learning cycle approach. Comput. Human Behav. 155(2024). https:\/\/doi.org\/10.1016\/j.chb.2024.108183","DOI":"10.1016\/j.chb.2024.108183"},{"key":"6_CR9","doi-asserted-by":"crossref","unstructured":"Sappaile, B.I., Donna, E., Lasinggaru, F., Mokodenseho, S.: Analyzing the influence of digital learning platforms on student engagement and academic performance (2023)","DOI":"10.58812\/wsis.v1i6.89"},{"key":"6_CR10","doi-asserted-by":"publisher","unstructured":"Jaksic, D., Stancin, K.: The impact of social network integration in e-learning on student satisfaction: an empirical study, pp. 324\u2013336 (2024). https:\/\/doi.org\/10.1007\/978-3-031-73427-4_32","DOI":"10.1007\/978-3-031-73427-4_32"},{"key":"6_CR11","doi-asserted-by":"publisher","unstructured":"Al-Rahmi, A.M., Shamsuddin, A., Wahab, E., Al-Rahmi, W.M., Alyoussef, I.Y., Crawford, J.: Social media use in higher education: building a structural equation model for student satisfaction and performance. Front Public Health, vol. 10 (2022). https:\/\/doi.org\/10.3389\/fpubh.2022.1003007","DOI":"10.3389\/fpubh.2022.1003007"},{"key":"6_CR12","doi-asserted-by":"publisher","unstructured":"Turnbull, D., Chugh, R., Luck, J.: Learning management systems and social media: a case for their integration in higher education institutions,. Res. Learn. Technol. 31 (2023). https:\/\/doi.org\/10.25304\/rlt.v31.2814","DOI":"10.25304\/rlt.v31.2814"},{"issue":"10","key":"6_CR13","doi-asserted-by":"publisher","first-page":"11979","DOI":"10.1007\/s10639-023-12360-w","volume":"29","author":"CZ Oroni","year":"2024","unstructured":"Oroni, C.Z., Xianping, F.: Modelling the mediation role of digital learning platforms on social media capability and students\u2019 academic performance. Educ. Inf. Technol. (Dordr) 29(10), 11979\u201312000 (2024). https:\/\/doi.org\/10.1007\/s10639-023-12360-w","journal-title":"Educ. Inf. Technol. (Dordr)"},{"key":"6_CR14","doi-asserted-by":"publisher","first-page":"133","DOI":"10.1080\/01587919.2018.1553562","volume":"40","author":"E Alqurashi","year":"2018","unstructured":"Alqurashi, E.: Predicting student satisfaction and perceived learning within online learning environments. Distan. Educ. 40, 133\u2013148 (2018). https:\/\/doi.org\/10.1080\/01587919.2018.1553562","journal-title":"Distan. Educ."},{"key":"6_CR15","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1080\/1475939X.2019.1694061","volume":"29","author":"Y Zhang","year":"2020","unstructured":"Zhang, Y., Lin, C.: Student interaction and the role of the teacher in a state virtual high school: what predicts online learning satisfaction? Technol. Pedagog. Educ. 29, 57\u201371 (2020). https:\/\/doi.org\/10.1080\/1475939X.2019.1694061","journal-title":"Technol. Pedagog. Educ."},{"key":"6_CR16","doi-asserted-by":"publisher","first-page":"39","DOI":"10.3991\/ijet.v18i23.38745","volume":"18","author":"S Nagaratnam","year":"2023","unstructured":"Nagaratnam, S., Sim, T.Y., Tan, S.F., Leong, H.: Online learning engagement factors of undergraduate students\u2019 learning outcomes: effects on learning satisfaction and performance. Int. J. Emerg. Technol. Learn. 18, 39\u201358 (2023). https:\/\/doi.org\/10.3991\/ijet.v18i23.38745","journal-title":"Int. J. Emerg. Technol. Learn."},{"key":"6_CR17","doi-asserted-by":"publisher","first-page":"6","DOI":"10.1080\/01587919.2022.2150147","volume":"44","author":"S-H Kim","year":"2022","unstructured":"Kim, S.-H., Park, S.: What contributed to students\u2019 online learning satisfaction during the pandemic? Distan. Educ. 44, 6\u201323 (2022). https:\/\/doi.org\/10.1080\/01587919.2022.2150147","journal-title":"Distan. Educ."},{"key":"6_CR18","doi-asserted-by":"publisher","unstructured":"Kim, S., Kim, D.-J.: Structural relationship of key factors for student satisfaction and achievement in asynchronous online learning. Sustainability (2021). https:\/\/doi.org\/10.3390\/SU13126734","DOI":"10.3390\/SU13126734"},{"key":"6_CR19","doi-asserted-by":"publisher","first-page":"1","DOI":"10.3402\/RLT.V23.26507","volume":"23","author":"H Kauffman","year":"2015","unstructured":"Kauffman, H.: A review of predictive factors of student success in and satisfaction with online learning. Res. Learn. Technol. 23, 1\u201313 (2015). https:\/\/doi.org\/10.3402\/RLT.V23.26507","journal-title":"Res. Learn. Technol."},{"key":"6_CR20","doi-asserted-by":"publisher","unstructured":"Nia, H.S., et al.: Student satisfaction and academic efficacy during online learning with the mediating effect of student engagement: a multi-country study. PLoS One 18 (2023). https:\/\/doi.org\/10.1371\/journal.pone.0285315","DOI":"10.1371\/journal.pone.0285315"},{"key":"6_CR21","doi-asserted-by":"publisher","unstructured":"Elshami, W., Taha, M., Abuzaid, M., Saravanan, C., Al Kawas, S., Abdalla, M.: Satisfaction with online learning in the new normal: perspective of students and faculty at medical and health sciences colleges. Med. Educ. Online 26 (2021). https:\/\/doi.org\/10.1080\/10872981.2021.1920090","DOI":"10.1080\/10872981.2021.1920090"},{"key":"6_CR22","doi-asserted-by":"publisher","unstructured":"Abuhassna, H., Al-Rahmi, W., Yahya, N., Zakaria, M., Kosnin, A., Darwish, M.: Development of a new model on utilizing online learning platforms to improve students\u2019 academic achievements and satisfaction. Int. J. Educ. Technol. High. Educ. 17 (2020). https:\/\/doi.org\/10.1186\/s41239-020-00216-z","DOI":"10.1186\/s41239-020-00216-z"},{"key":"6_CR23","doi-asserted-by":"publisher","first-page":"197","DOI":"10.1177\/0735633116656849","volume":"55","author":"E Vayre","year":"2017","unstructured":"Vayre, E., Vonthron, A.-M.: Psychological engagement of students in distance and online learning. J. Educ. Comput. Res. 55, 197\u2013218 (2017). https:\/\/doi.org\/10.1177\/0735633116656849","journal-title":"J. Educ. Comput. Res."},{"key":"6_CR24","doi-asserted-by":"publisher","first-page":"1500","DOI":"10.1108\/K-10-2018-0559","volume":"48","author":"A Dwivedi","year":"2019","unstructured":"Dwivedi, A., Dwivedi, P., Bobek, S., Zabukov\u0161ek, S.S.: Factors affecting students\u2019 engagement with online content in blended learning. Kybernetes 48, 1500\u20131515 (2019). https:\/\/doi.org\/10.1108\/K-10-2018-0559","journal-title":"Kybernetes"},{"key":"6_CR25","doi-asserted-by":"publisher","first-page":"77179","DOI":"10.1109\/ACCESS.2018.2879677","volume":"6","author":"S Ghazal","year":"2018","unstructured":"Ghazal, S., Al-Samarraie, H., Aldowah, H.: \u2018I am still learning\u2019: modeling LMS critical success factors for promoting students\u2019 experience and satisfaction in a blended learning environment. IEEE Access 6, 77179\u201377201 (2018). https:\/\/doi.org\/10.1109\/ACCESS.2018.2879677","journal-title":"IEEE Access"},{"key":"6_CR26","doi-asserted-by":"publisher","unstructured":"Alturki, U., Aldraiweesh, A.: Application of Learning Management System (LMS) during the COVID-19 pandemic: a sustainable acceptance model of the expansion technology approach. Sustainability (2021). https:\/\/doi.org\/10.3390\/su131910991","DOI":"10.3390\/su131910991"},{"key":"6_CR27","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1016\/J.IHEDUC.2012.09.006","volume":"17","author":"B Rubin","year":"2013","unstructured":"Rubin, B., Fernandes, R., Avgerinou, M.: The effects of technology on the Community of Inquiry and satisfaction with online courses. Internet High. Educ. 17, 48\u201357 (2013). https:\/\/doi.org\/10.1016\/J.IHEDUC.2012.09.006","journal-title":"Internet High. Educ."},{"key":"6_CR28","unstructured":"Maneewongvatana, S., Maneewongvatana, S.: Can Facebook be a New Communicative Channel in a Student-Centered LMS? (2012). https:\/\/consensus.app\/papers\/can-facebook-be-a-new-communicative-channel-in-a-maneewongvatana-maneewongvatana\/b47ab31ebe0a561aa6a1f3278cfd1d2e\/"},{"key":"6_CR29","doi-asserted-by":"publisher","first-page":"78427","DOI":"10.1109\/ACCESS.2020.2990420","volume":"8","author":"Q Al-Maatouk","year":"2020","unstructured":"Al-Maatouk, Q., Othman, M., Aldraiweesh, A., Alturki, U., Al-Rahmi, W., Aljeraiwi, A.: Task-technology fit and technology acceptance model application to structure and evaluate the adoption of social media in academia. IEEE Access 8, 78427\u201378440 (2020). https:\/\/doi.org\/10.1109\/ACCESS.2020.2990420","journal-title":"IEEE Access"},{"key":"6_CR30","doi-asserted-by":"publisher","unstructured":"Alamri, M., Almaiah, M.A., Al-Rahmi, W.: Social media applications affecting students\u2019 academic performance: a model developed for sustainability in higher education. Sustainability (2020). https:\/\/doi.org\/10.3390\/su12166471","DOI":"10.3390\/su12166471"}],"container-title":["Lecture Notes in Computer Science","Digital Education: Shaping Sustainable Lifelong Learning for All in the Era of AI"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-032-00056-9_6","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,9,30]],"date-time":"2025-09-30T22:22:51Z","timestamp":1759270971000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-032-00056-9_6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,10,1]]},"ISBN":["9783032000552","9783032000569"],"references-count":30,"URL":"https:\/\/doi.org\/10.1007\/978-3-032-00056-9_6","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"type":"print","value":"0302-9743"},{"type":"electronic","value":"1611-3349"}],"subject":[],"published":{"date-parts":[[2025,10,1]]},"assertion":[{"value":"1 October 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"EMOOCS","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"European MOOCs Stakeholders Summit","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Paris","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"France","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"30 June 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2 July 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"emoocs2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/emoocs2025.telecom-paris.fr","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}