{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,21]],"date-time":"2026-03-21T20:25:17Z","timestamp":1774124717128,"version":"3.50.1"},"publisher-location":"Cham","reference-count":42,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783032029355","type":"print"},{"value":"9783032029362","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,8,30]],"date-time":"2025-08-30T00:00:00Z","timestamp":1756512000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,8,30]],"date-time":"2025-08-30T00:00:00Z","timestamp":1756512000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2026]]},"DOI":"10.1007\/978-3-032-02936-2_8","type":"book-chapter","created":{"date-parts":[[2025,8,29]],"date-time":"2025-08-29T10:13:49Z","timestamp":1756462429000},"page":"87-101","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":1,"title":["Designing Business Processes for Good: A Canvas-Based Framework for Routinized Benevolence"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5445-6965","authenticated-orcid":false,"given":"Thamali","family":"Chandrasiri","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2785-7859","authenticated-orcid":false,"given":"Wasana","family":"Bandara","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3303-2896","authenticated-orcid":false,"given":"Michael","family":"Rosemann","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3867-3385","authenticated-orcid":false,"given":"Nadine","family":"Ostern","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5668-6062","authenticated-orcid":false,"given":"Marleen","family":"Voss","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2025,8,30]]},"reference":[{"key":"8_CR1","unstructured":"Boudreau, M.-C.: Corporate social responsibility in the IT Industry: a stakeholder perspective. AMCIS 2023 (2023)"},{"key":"8_CR2","unstructured":"Serafeim, G.: Purpose and profit: how business can lift up the world. HarperCollins Leadership (2022)"},{"key":"8_CR3","doi-asserted-by":"publisher","first-page":"314","DOI":"10.1111\/iops.12059","volume":"6","author":"H Aguinis","year":"2013","unstructured":"Aguinis, H., Glavas, A.: Embedded versus peripheral corporate social responsibility: psychological foundations. Ind. Organ. Psychol. 6, 314\u2013332 (2013)","journal-title":"Ind. Organ. Psychol."},{"key":"8_CR4","unstructured":"Kramer, M.R., Porter, M.: Creating shared value. FSG Boston, MA, USA (2011)"},{"key":"8_CR5","doi-asserted-by":"crossref","unstructured":"Rosemann, M., Ostern, N., Voss, M., Bandara, W.: Benevolent business processes-design guidelines beyond transactional value. In: International Conference on Business Process Management, pp. 447\u2013464. Springer (2023)","DOI":"10.1007\/978-3-031-41620-0_26"},{"key":"8_CR6","unstructured":"Mahendrawathi, E., Avigdor, G., Thomas, G., Flavia, S.: Call for responsible BPM forum (2025)"},{"key":"8_CR7","doi-asserted-by":"publisher","first-page":"268","DOI":"10.1177\/0022022101032003002","volume":"32","author":"SH Schwartz","year":"2001","unstructured":"Schwartz, S.H., Bardi, A.: Value hierarchies across cultures: Taking a similarities perspective. J. Cross Cult. Psychol. 32, 268\u2013290 (2001)","journal-title":"J. Cross Cult. Psychol."},{"key":"8_CR8","doi-asserted-by":"publisher","first-page":"304","DOI":"10.1111\/j.1467-9833.2004.00234.x","volume":"35","author":"Y Livnat","year":"2004","unstructured":"Livnat, Y.: On the nature of benevolence. J. Soc. Philos. 35, 304\u2013317 (2004)","journal-title":"J. Soc. Philos."},{"key":"8_CR9","doi-asserted-by":"publisher","first-page":"718","DOI":"10.1037\/0021-9010.84.1.123","volume":"84","author":"RC Mayer","year":"1999","unstructured":"Mayer, R.C., Davis, J.H.: The effect of the performance appraisal system on trust for management: a field quasi-experiment. J. Appl. Psychol. 84, 718 (1999)","journal-title":"J. Appl. Psychol."},{"key":"8_CR10","doi-asserted-by":"publisher","first-page":"1864","DOI":"10.1287\/orsc.2022.1646","volume":"34","author":"AJ Beveridge","year":"2023","unstructured":"Beveridge, A.J., H\u00f6llerer, M.A.: Theorizing organizational benevolence. Organ. Sci. 34, 1864\u20131886 (2023)","journal-title":"Organ. Sci."},{"key":"8_CR11","doi-asserted-by":"publisher","first-page":"1420","DOI":"10.1108\/JBIM-07-2018-0211","volume":"34","author":"C-B Zhang","year":"2019","unstructured":"Zhang, C.-B., Li, Y.-N.: How social media usage influences B2B customer loyalty: roles of trust and purchase risk. J. Bus. Indust. Mark. 34, 1420\u20131433 (2019)","journal-title":"J. Bus. Indust. Mark."},{"key":"8_CR12","doi-asserted-by":"publisher","first-page":"259","DOI":"10.1016\/S0148-2963(99)00017-X","volume":"49","author":"F Selnes","year":"2000","unstructured":"Selnes, F., G\u00f8nhaug, K.: Effects of supplier reliability and benevolence in business marketing. J. Bus. Res. 49, 259\u2013271 (2000)","journal-title":"J. Bus. Res."},{"key":"8_CR13","doi-asserted-by":"publisher","first-page":"698","DOI":"10.1016\/j.jbusres.2008.07.003","volume":"62","author":"LL Bove","year":"2009","unstructured":"Bove, L.L., Pervan, S.J., Beatty, S.E., Shiu, E.: Service worker role in encouraging customer organizational citizenship behaviors. J. Bus. Res. 62, 698\u2013705 (2009)","journal-title":"J. Bus. Res."},{"key":"8_CR14","doi-asserted-by":"publisher","first-page":"136","DOI":"10.1007\/s11747-010-0214-5","volume":"39","author":"R Nikolaeva","year":"2011","unstructured":"Nikolaeva, R., Bicho, M.: The role of institutional and reputational factors in the voluntary adoption of corporate social responsibility reporting standards. J. Acad. Mark. Sci. 39, 136\u2013157 (2011)","journal-title":"J. Acad. Mark. Sci."},{"key":"8_CR15","doi-asserted-by":"publisher","first-page":"466","DOI":"10.1111\/ijmr.12252","volume":"23","author":"PS Menghwar","year":"2021","unstructured":"Menghwar, P.S., Daood, A.: Creating shared value: a systematic review, synthesis and integrative perspective. Int. J. Manag. Rev. 23, 466\u2013485 (2021)","journal-title":"Int. J. Manag. Rev."},{"key":"8_CR16","doi-asserted-by":"publisher","first-page":"543","DOI":"10.1177\/0047287513513172","volume":"53","author":"IP Tussyadiah","year":"2014","unstructured":"Tussyadiah, I.P.: Toward a theoretical foundation for experience design in tourism. J. Travel Res. 53, 543\u2013564 (2014)","journal-title":"J. Travel Res."},{"key":"8_CR17","doi-asserted-by":"publisher","first-page":"796","DOI":"10.1287\/orsc.2018.1209","volume":"29","author":"J-P Vergne","year":"2018","unstructured":"Vergne, J.-P., Wernicke, G., Brenner, S.: Signal incongruence and its consequences: a study of media disapproval and CEO overcompensation. Organ. Sci. 29, 796\u2013817 (2018)","journal-title":"Organ. Sci."},{"key":"8_CR18","doi-asserted-by":"crossref","unstructured":"Baskerville, R., Pries-Heje, J., Venable, J.: Soft design science methodology. In: Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology, pp. 1\u201311 (2009)","DOI":"10.1145\/1555619.1555631"},{"key":"8_CR19","doi-asserted-by":"crossref","unstructured":"Hevner, A., Chatterjee, S.: Design research in information systems: theory and practice. Springer Science & Business Media (2010)","DOI":"10.1007\/978-1-4419-5653-8"},{"key":"8_CR20","unstructured":"Peffers, K., Tuunanen, T., Gengler, C.E., Rossi, M., Hui, W., Virtanen, V., Bragge, J.: The design science research process: a model for producing and presenting information system research. In: 1st International Conference on Design Science in Information Systems and Technology (DESRIST), vol. 24, pp. 83\u2013106 (2006)"},{"key":"8_CR21","doi-asserted-by":"crossref","unstructured":"Tuunanen, T., Winter, R., vom Brocke, J.: Dealing with complexity in design science research: a methodology using design echelons. MIS Quar. 48 (2024)","DOI":"10.25300\/MISQ\/2023\/16700"},{"key":"8_CR22","unstructured":"Osterwalder, A., Pigneur, Y.: Business model generation. Business Model (2010)"},{"key":"8_CR23","doi-asserted-by":"crossref","unstructured":"Das, R., Jain, K.K., Mishra, S.K.: Archival research: a neglected method in organization studies. Benchmark.: Int. J. 25, 138\u2013155 (2018)","DOI":"10.1108\/BIJ-08-2016-0123"},{"key":"8_CR24","unstructured":"Rosemann, M., Bandara, W., Ostern, N., Voss, M.: The benevolent enterprise: how to operationalise and scale doing good (2023)"},{"key":"8_CR25","doi-asserted-by":"crossref","unstructured":"Peppers, D., Rogers, M.: Extreme trust: the competitive necessity of proactive trustworthiness. Marketing Wisdom, pp. 1\u201316. Springer (2018)","DOI":"10.1007\/978-981-10-7724-1_1"},{"key":"8_CR26","unstructured":"Salda\u00f1a, J., Omasta, M.: Qualitative research: analyzing life. Sage Publications (2016)"},{"key":"8_CR27","first-page":"12","volume":"34","author":"SK Boell","year":"2014","unstructured":"Boell, S.K., Cecez-Kecmanovic, D.: A hermeneutic approach for conducting literature reviews and literature searches. Commun. Assoc. Inf. Syst. 34, 12 (2014)","journal-title":"Commun. Assoc. Inf. Syst."},{"key":"8_CR28","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1177\/160940690600500304","volume":"5","author":"GA Bowen","year":"2006","unstructured":"Bowen, G.A.: Grounded theory and sensitizing concepts. Int. J. Qual. Methods 5, 12\u201323 (2006)","journal-title":"Int. J. Qual. Methods"},{"key":"8_CR29","doi-asserted-by":"publisher","first-page":"155","DOI":"10.1016\/j.jclepro.2016.06.124","volume":"140","author":"CL Fran\u00e7a","year":"2017","unstructured":"Fran\u00e7a, C.L., Broman, G., Robert, K.-H., Basile, G., Trygg, L.: An approach to business model innovation and design for strategic sustainable development. J. Clean. Prod. 140, 155\u2013166 (2017)","journal-title":"J. Clean. Prod."},{"key":"8_CR30","doi-asserted-by":"publisher","first-page":"1469","DOI":"10.1108\/EJIM-02-2021-0079","volume":"25","author":"Y Jin","year":"2022","unstructured":"Jin, Y., Ji, S., Liu, L., Wang, W.: Business model innovation canvas: a visual business model innovation model. Eur. J. Innov. Manag. 25, 1469\u20131493 (2022)","journal-title":"Eur. J. Innov. Manag."},{"key":"8_CR31","doi-asserted-by":"publisher","first-page":"6","DOI":"10.1108\/MBE-01-2021-0012","volume":"26","author":"S Ammirato","year":"2022","unstructured":"Ammirato, S., Linzalone, R., Felicetti, A.M.: Business model innovation drivers as antecedents of performance. Meas. Bus. Excell. 26, 6\u201322 (2022)","journal-title":"Meas. Bus. Excell."},{"key":"8_CR32","doi-asserted-by":"crossref","unstructured":"Henderson, R., Steen, E.V.D.: Why do firms have \u201cpurpose\u201d? The firm's role as a carrier of identity and reputation. Am. Econ. Rev. 105, 326\u2013330 (2015)","DOI":"10.1257\/aer.p20151072"},{"key":"8_CR33","unstructured":"Cherrington, D.J.: Organizational behavior: the management of individual and organizational performance. Allyn & Bacon (1989)"},{"key":"8_CR34","unstructured":"Intrac: Outputs, Outcomes and Impact (2017)"},{"key":"8_CR35","doi-asserted-by":"publisher","first-page":"442","DOI":"10.1080\/08941920.2019.1583397","volume":"33","author":"TM Koontz","year":"2020","unstructured":"Koontz, T.M., Jager, N.W., Newig, J.: Assessing collaborative conservation: a case survey of output, outcome, and impact measures used in the empirical literature. Soc. Nat. Resour. 33, 442\u2013461 (2020)","journal-title":"Soc. Nat. Resour."},{"key":"8_CR36","doi-asserted-by":"publisher","first-page":"711","DOI":"10.1093\/icc\/dtn027","volume":"17","author":"G Bottazzi","year":"2008","unstructured":"Bottazzi, G., Secchi, A., Tamagni, F.: Productivity, profitability and financial performance. Ind. Corp. Chang. 17, 711\u2013751 (2008)","journal-title":"Ind. Corp. Chang."},{"key":"8_CR37","unstructured":"Fraser, J.R., Simkins, B., Narvaez, K.: Implementing enterprise risk management: case studies and best practices. Wiley (2014)"},{"key":"8_CR38","doi-asserted-by":"crossref","unstructured":"Lam, J.: Enterprise risk management: from incentives to controls. Wiley (2014)","DOI":"10.1002\/9781118836477"},{"key":"8_CR39","doi-asserted-by":"publisher","first-page":"167","DOI":"10.1177\/0735275112457914","volume":"30","author":"S Timmermans","year":"2012","unstructured":"Timmermans, S., Tavory, I.: Theory construction in qualitative research: from grounded theory to abductive analysis. Sociol Theory 30, 167\u2013186 (2012)","journal-title":"Sociol Theory"},{"key":"8_CR40","doi-asserted-by":"crossref","unstructured":"Gassmann, O., Frankenberger, K.: The business model navigator ePub eBook: the business model navigator: 55 models that will revolutionise your business. Pearson UK (2014)","DOI":"10.3139\/9783446437654.035"},{"key":"8_CR41","doi-asserted-by":"crossref","unstructured":"Gregor, S., Hevner, A.R.: Positioning and presenting design science research for maximum impact. MIS Quar. 337\u2013355 (2013)","DOI":"10.25300\/MISQ\/2013\/37.2.01"},{"key":"8_CR42","unstructured":"Santoro, F.: Ethics at the core: the future of BPM. In: s22nd International Conference, BPM 2024, pp. 24\u201329. Springer (2024)"}],"container-title":["Lecture Notes in Business Information Processing","Business Process Management: Responsible BPM Forum, Process Technology Forum, Educators Forum"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-032-02936-2_8","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,9,10]],"date-time":"2025-09-10T05:19:22Z","timestamp":1757481562000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-032-02936-2_8"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,8,30]]},"ISBN":["9783032029355","9783032029362"],"references-count":42,"URL":"https:\/\/doi.org\/10.1007\/978-3-032-02936-2_8","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"value":"1865-1348","type":"print"},{"value":"1865-1356","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,8,30]]},"assertion":[{"value":"30 August 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"BPM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Business Process Management","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Seville","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Spain","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"31 August 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"5 September 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"23","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"bpm2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"http:\/\/www.bpm2025seville.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}