{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,16]],"date-time":"2025-09-16T21:18:45Z","timestamp":1758057525441,"version":"3.44.0"},"publisher-location":"Cham","reference-count":44,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783032049988","type":"print"},{"value":"9783032049995","type":"electronic"}],"license":[{"start":{"date-parts":[[2025,9,16]],"date-time":"2025-09-16T00:00:00Z","timestamp":1757980800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2025,9,16]],"date-time":"2025-09-16T00:00:00Z","timestamp":1757980800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2026]]},"DOI":"10.1007\/978-3-032-04999-5_3","type":"book-chapter","created":{"date-parts":[[2025,9,15]],"date-time":"2025-09-15T21:22:50Z","timestamp":1757971370000},"page":"36-59","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Assessing Visual Impairment Feedback in\u00a0Mobile Applications"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7912-991X","authenticated-orcid":false,"given":"Alberto Dumont Alves","family":"Oliveira","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5002-2986","authenticated-orcid":false,"given":"Wajdi","family":"Aljedaani","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5872-0607","authenticated-orcid":false,"given":"Marcelo Medeiros","family":"Eler","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2025,9,16]]},"reference":[{"key":"3_CR1","doi-asserted-by":"publisher","unstructured":"Aljedaani, W., et al.: The state of accessibility in blackboard: survey and user reviews case study. In: Proceedings of the 20th International Web for All Conference, W4A 2023, pp. 84\u201395. Association for Computing Machinery, New York(2023). https:\/\/doi.org\/10.1145\/3587281.3587291","DOI":"10.1145\/3587281.3587291"},{"key":"3_CR2","doi-asserted-by":"crossref","unstructured":"Aljedaani, W., Mkaouer, M.W., Ludi, S., Javed, Y.: Automatic classification of accessibility user reviews in android apps. In: 2022 7th International Conference on Data Science and Machine Learning Applications (CDMA), pp. 133\u2013138. IEEE (2022)","DOI":"10.1109\/CDMA54072.2022.00027"},{"key":"3_CR3","doi-asserted-by":"publisher","unstructured":"AlMeraj, Z., Alhuwail, D., Qadri, R., Shama, S., Crabb, M.: Understanding mindsets, skills, current practices, and barriers of adoption of digital accessibility in kuwait\u2019s software development landscape. Univ. Access Inf. Soc. 23, 1427\u20131446 (2024). https:\/\/doi.org\/10.1007\/s10209-023-00980-5","DOI":"10.1007\/s10209-023-00980-5"},{"key":"3_CR4","doi-asserted-by":"crossref","unstructured":"AlOmar, E.A., Aljedaani, W., Tamjeed, M., Mkaouer, M.W., El-Glaly, Y.N.: Finding the needle in a haystack: On the automatic identification of accessibility user reviews. In: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, pp. 1\u201315 (2021)","DOI":"10.1145\/3411764.3445281"},{"key":"3_CR5","doi-asserted-by":"crossref","unstructured":"Alshayban, A., Ahmed, I., Malek, S.: Accessibility issues in android apps: state of affairs, sentiments, and ways forward. In: 2020 IEEE\/ACM 42nd International Conference on Software Engineering (ICSE), pp. 1323\u20131334. IEEE (2020)","DOI":"10.1145\/3377811.3380392"},{"key":"3_CR6","doi-asserted-by":"publisher","unstructured":"Anam, A.I., Yeasin, M.: Accessibility in smartphone applications: what do we learn from reviews? In: Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2013, Association for Computing Machinery, New York (2013). https:\/\/doi.org\/10.1145\/2513383.2513421","DOI":"10.1145\/2513383.2513421"},{"key":"3_CR7","unstructured":"Bardin, L.: An\u00e1lise de conte\u00fado. Edi\u00e7\u00f5es 70, S\u00e3o Paulo (2016)"},{"key":"3_CR8","unstructured":"BBC: The bbc standards and guidelines for mobile accessibility (2023). https:\/\/www.bbc.co.uk\/guidelines\/futuremedia\/accessibility\/mobile"},{"key":"3_CR9","doi-asserted-by":"crossref","unstructured":"Bi, T., Xia, X., Lo, D., Grundy, J., Zimmermann, T., Ford, D.: Accessibility in software practice: A practitioner\u2019s perspective. ACM Trans. Softw. Eng. Methodol. (2021)","DOI":"10.1145\/3503508"},{"key":"3_CR10","doi-asserted-by":"publisher","unstructured":"Branham, S.M., Wahid, S., Byrne-Haber, S., Mazrui, J., Muncharaz, C., Myhill, C.: The state of digital accessibility. Queue 22(5), 60\u201372 (2024). https:\/\/doi.org\/10.1145\/3704442","DOI":"10.1145\/3704442"},{"key":"3_CR11","unstructured":"Campos, A., Zaina, L.: Ux-rivis: Visualization of information about ux data based on app reviews. In: Anais do XXIII Simp\u00f3sio Brasileiro sobre Fatores Humanos em Sistemas Computacionais, pp. 542\u2013554. SBC, Porto Alegre, RS, Brasil (2024). https:\/\/sol.sbc.org.br\/index.php\/ihc\/article\/view\/32894"},{"issue":"10","key":"3_CR12","doi-asserted-by":"publisher","first-page":"3954","DOI":"10.1109\/TSE.2021.3108162","volume":"48","author":"S Chen","year":"2022","unstructured":"Chen, S., Chen, C., Fan, L., Fan, M., Zhan, X., Liu, Y.: Accessible or not? an empirical investigation of android app accessibility. IEEE Trans. Software Eng. 48(10), 3954\u20133968 (2022). https:\/\/doi.org\/10.1109\/TSE.2021.3108162","journal-title":"IEEE Trans. Software Eng."},{"issue":"1","key":"3_CR13","doi-asserted-by":"publisher","first-page":"5803","DOI":"10.1038\/s41467-020-19640-w","volume":"11","author":"D Chiarella","year":"2020","unstructured":"Chiarella, D., Yarbrough, J., Jackson, C.A.: Using alt text to make science twitter more accessible for people with visual impairments. Nat. Commun. 11(1), 5803 (2020). https:\/\/doi.org\/10.1038\/s41467-020-19640-w","journal-title":"Nat. Commun."},{"key":"3_CR14","doi-asserted-by":"publisher","unstructured":"Ciurumelea, A., Schaufelb\u00fchl, A., Panichella, S., Gall, H.C.: Analyzing reviews and code of mobile apps for better release planning. In: 2017 IEEE 24th International Conference on Software Analysis, Evolution and Reengineering (SANER), pp. 91\u2013102 (Feb 2017).https:\/\/doi.org\/10.1109\/SANER.2017.7884612","DOI":"10.1109\/SANER.2017.7884612"},{"key":"3_CR15","doi-asserted-by":"publisher","unstructured":"Di Sorbo, A., Panichella, S., Alexandru, C.V., Visaggio, C.A., Canfora, G.: Surf: summarizer of user reviews feedback. In: 2017 IEEE\/ACM 39th International Conference on Software Engineering Companion (ICSE-C), pp. 55\u201358 (May 2017). https:\/\/doi.org\/10.1109\/ICSE-C.2017.5","DOI":"10.1109\/ICSE-C.2017.5"},{"key":"3_CR16","doi-asserted-by":"publisher","unstructured":"Dos\u00a0Santos, P.S.H., Oliveira, A.D.A., De\u00a0Jesus, T.B.N., Aljedaani, W., Eler, M.M.: Evolution may come with a price: analyzing user reviews to understand the impact of updates on mobile apps accessibility. In: Proceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems, IHC 2023, Association for Computing Machinery, New York (2024).https:\/\/doi.org\/10.1145\/3638067.3638081","DOI":"10.1145\/3638067.3638081"},{"key":"3_CR17","doi-asserted-by":"publisher","unstructured":"Eler, M.M., Orlandin, L., Oliveira, A.D.A.: Do android app users care about accessibility? an analysis of user reviews on the google play store. In: Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems, IHC 2019, pp. 1\u201311. Association for Computing Machinery, New York (2019). https:\/\/doi.org\/10.1145\/3357155.3358477","DOI":"10.1145\/3357155.3358477"},{"key":"3_CR18","doi-asserted-by":"publisher","unstructured":"Freire, A.P., de Mattos Fortes, R.P., Barroso Paiva, D.M., Santos Turine, M.A.: Using screen readers to reinforce web accessibility education. SIGCSE Bull. 39(3), 82\u201386 (2007). https:\/\/doi.org\/10.1145\/1269900.1268810","DOI":"10.1145\/1269900.1268810"},{"key":"3_CR19","doi-asserted-by":"publisher","unstructured":"Gleason, C., Carrington, P., Cassidy, C., Morris, M.R., Kitani, K.M., Bigham, J.P.: \u201cit\u2019s almost like they\u2019re trying to hide it\u201d: how user-provided image descriptions have failed to make twitter accessible. In: The World Wide Web Conference, WWW 2019, pp. 549\u2013559. Association for Computing Machinery, New York (2019). https:\/\/doi.org\/10.1145\/3308558.3313605","DOI":"10.1145\/3308558.3313605"},{"key":"3_CR20","doi-asserted-by":"publisher","unstructured":"Gleason, C., et al.: Future research directions for accessible social media. SIGACCESS Access. Comput. (127) (2020). https:\/\/doi.org\/10.1145\/3412836.3412839","DOI":"10.1145\/3412836.3412839"},{"key":"3_CR21","doi-asserted-by":"publisher","unstructured":"Guedes, H.M.C., Cardoso, P.C.F., Watanabe, W.M., Freire, A.P.: Contextual exploration of mathematical formulae on the web for people with visual disabilities in brazil with an open-source screen reader. In: Proceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems, IHC 2022, Association for Computing Machinery, New York (2022). https:\/\/doi.org\/10.1145\/3554364.3559134","DOI":"10.1145\/3554364.3559134"},{"key":"3_CR22","doi-asserted-by":"publisher","unstructured":"Guedes, H.M.C., Cardoso, P.C.F., Freire, E.R.C.G., Watanabe, W.M., Freire, A.P.: Screen-reader based contextual exploration of mathematical formulas in brazilian portuguese: design, user evaluation and teaching scenario in the context of numerical analysis. J. Interactive Syst. 14(1), 546\u2013561 (2023). https:\/\/doi.org\/10.5753\/jis.2023.3325, https:\/\/journals-sol.sbc.org.br\/index.php\/jis\/article\/view\/3325","DOI":"10.5753\/jis.2023.3325"},{"key":"3_CR23","series-title":"Advances in Intelligent Systems and Computing","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1007\/978-3-319-60492-3_17","volume-title":"Advances in Usability and User Experience","author":"A Hafez","year":"2018","unstructured":"Hafez, A., Wang, Y.K., Arfaa, J.: An accessibility evaluation of social media through mobile device for elderly. In: Ahram, T., Falc\u00e3o, C. (eds.) AHFE 2017. AISC, vol. 607, pp. 179\u2013188. Springer, Cham (2018). https:\/\/doi.org\/10.1007\/978-3-319-60492-3_17"},{"key":"3_CR24","series-title":"Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering","doi-asserted-by":"publisher","first-page":"47","DOI":"10.1007\/978-3-319-05452-0_4","volume-title":"Mobile Computing, Applications, and Services","author":"C Iacob","year":"2014","unstructured":"Iacob, C., Harrison, R., Faily, S.: Online reviews as first class artifacts in mobile app development. In: Memmi, G., Blanke, U. (eds.) MobiCASE 2013. LNICST, vol. 130, pp. 47\u201353. Springer, Cham (2014). https:\/\/doi.org\/10.1007\/978-3-319-05452-0_4"},{"key":"3_CR25","doi-asserted-by":"publisher","unstructured":"Inal, Y., Cagiltay, N.: Empathy development in digital accessibility through real-life practices in a programming course: a case study. In: Nordic Conference on Human-Computer Interaction. NordiCHI 2024. Association for Computing Machinery, New York (2024). https:\/\/doi.org\/10.1145\/3679318.3685482","DOI":"10.1145\/3679318.3685482"},{"key":"3_CR26","unstructured":"Li, X., Zhang, Z., Stefanidis, K.: Mobile app evolution analysis based on user reviews. In: SoMeT (2018)"},{"key":"3_CR27","doi-asserted-by":"publisher","unstructured":"Liu, T., et al.: Rosematcher: Identifying the impact of user reviews on app updates (2023). https:\/\/doi.org\/10.48550\/arXiv.2210.10223","DOI":"10.48550\/arXiv.2210.10223"},{"key":"3_CR28","doi-asserted-by":"publisher","unstructured":"Mateus, D.A., Silva, C.A., Eler, M.M., Freire, A.P.: Accessibility of mobile applications: evaluation by users with visual impairment and by automated tools. In: Proceedings of the 19th Brazilian Symposium on Human Factors in Computing Systems, IHC 2020. Association for Computing Machinery, New York (2020). https:\/\/doi.org\/10.1145\/3424953.3426633","DOI":"10.1145\/3424953.3426633"},{"key":"3_CR29","doi-asserted-by":"publisher","unstructured":"Mateus, D.A., Souza, M.R.D.A., Freire, A.P.: Accessibility of mobile apps for visually impaired users: Problems encountered by user evaluation, inspections and automated tools. In: Proceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems, IHC 2023. Association for Computing Machinery, New York (2024). https:\/\/doi.org\/10.1145\/3638067.3638101","DOI":"10.1145\/3638067.3638101"},{"key":"3_CR30","doi-asserted-by":"publisher","unstructured":"McIlroy, S., Ali, N., Hassan, A.E.: Fresh apps: an empirical study of frequently-updated mobile apps in the google play store. Empir. Softw. Eng. 21(3), 1346\u20131370 (2016). https:\/\/doi.org\/10.1007\/s10664-015-9388-2","DOI":"10.1007\/s10664-015-9388-2"},{"key":"3_CR31","doi-asserted-by":"publisher","unstructured":"Nayebi, M., Adams, B., Ruhe, G.: Release practices for mobile apps \u2013 what do users and developers think? In: 2016 IEEE 23rd International Conference on Software Analysis, Evolution, and Reengineering (SANER), vol.\u00a01, pp. 552\u2013562 (March 2016). https:\/\/doi.org\/10.1109\/SANER.2016.116","DOI":"10.1109\/SANER.2016.116"},{"key":"3_CR32","doi-asserted-by":"publisher","unstructured":"Oliveira, A.D.A., Dos\u00a0Santos, P.S.H., Marc\u00edlio\u00a0J\u00fanior, W.E., Aljedaani, W.M., Eler, D.M., Eler, M.M.: Analyzing accessibility reviews associated with visual disabilities or eye conditions. In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023, Association for Computing Machinery, New York (2023).https:\/\/doi.org\/10.1145\/3544548.3581315","DOI":"10.1145\/3544548.3581315"},{"key":"3_CR33","doi-asserted-by":"publisher","unstructured":"Oliveira, A.D.A., Eler, M.M.: Exploring accessibility of mobile applications through user feedback: insights from app reviews in a systematic literature review. In: Proceedings of the Brazilian Symposium on Human Factors (IHC), pp. 1\u201314. ACM (2024). https:\/\/doi.org\/10.1145\/3702038.3702094","DOI":"10.1145\/3702038.3702094"},{"key":"3_CR34","doi-asserted-by":"publisher","unstructured":"Pagano, D., Maalej, W.: User feedback in the appstore: An empirical study. In: 2013 21st IEEE International Requirements Engineering Conference (RE), pp. 125\u2013134 (July 2013). https:\/\/doi.org\/10.1109\/RE.2013.6636712","DOI":"10.1109\/RE.2013.6636712"},{"key":"3_CR35","doi-asserted-by":"publisher","unstructured":"Palomba, F., et al.: User reviews matter! tracking crowdsourced reviews to support evolution of successful apps. In: 2015 IEEE International Conference on Software Maintenance and Evolution (ICSME), pp. 291\u2013300 (Sep 2015). https:\/\/doi.org\/10.1109\/ICSM.2015.7332475","DOI":"10.1109\/ICSM.2015.7332475"},{"key":"3_CR36","doi-asserted-by":"publisher","unstructured":"Panichella, S., Sorbo, A.D., Guzman, E., Visaggio, C.A., Canfora, G., Gall, H.C.: How can i improve my app? classifying user reviews for software maintenance and evolution. In: 2015 IEEE International Conference on Software Maintenance and Evolution (ICSME), pp. 281\u2013290 (Sep 2015).https:\/\/doi.org\/10.1109\/ICSM.2015.7332474","DOI":"10.1109\/ICSM.2015.7332474"},{"key":"3_CR37","doi-asserted-by":"publisher","unstructured":"Reyes\u00a0Arias, J.E., Kurtzhall, K., Pham, D., Mkaouer, M.W., Elglaly, Y.N.: Accessibility feedback in mobile application reviews: a dataset of reviews and accessibility guidelines. In: Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022. Association for Computing Machinery, New York (2022). https:\/\/doi.org\/10.1145\/3491101.3519625","DOI":"10.1145\/3491101.3519625"},{"key":"3_CR38","doi-asserted-by":"publisher","unstructured":"Rodrigues Lima De\u00a0Aguiar, A.C., Melo\u00a0Alves, L.E., Melo Feliciano De\u00a0S\u00e1, F., Costa\u00a0Aguiar, Y.P.: What do portuguese-libras automatic translation application users care about? an analysis of user comments to improve application accessibility by the quality assurance team. In: Proceedings of the XI Latin American Conference on Human Computer Interaction, CLIHC 2023, Association for Computing Machinery, New York (2024).https:\/\/doi.org\/10.1145\/3630970.3631069","DOI":"10.1145\/3630970.3631069"},{"key":"3_CR39","doi-asserted-by":"publisher","unstructured":"Santiago, M.T., Marques, A.B.: Are user reviews useful for identifying accessibility issues that autistic users face? an exploratory study. In: Proceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems, IHC 2022, Association for Computing Machinery, New York (2022).https:\/\/doi.org\/10.1145\/3554364.3559114","DOI":"10.1145\/3554364.3559114"},{"key":"3_CR40","doi-asserted-by":"publisher","unstructured":"Silva, J.S.R., et al.: In-page navigation aids for screen-reader users with automatic topicalisation and labelling. ACM Trans. Access. Comput. 17(2) (2024). https:\/\/doi.org\/10.1145\/3649223","DOI":"10.1145\/3649223"},{"key":"3_CR41","unstructured":"Singh, A., O\u2019Hagan, J.: Exploring topic modelling of user reviews as a monitoring mechanism for emergent issues within social vr communities (2024). https:\/\/arxiv.org\/abs\/2406.03994"},{"key":"3_CR42","unstructured":"StatCounter: OS Market Share (2025). https:\/\/gs.statcounter.com\/os-market-share, Accessed 15 Feb 2025"},{"key":"3_CR43","unstructured":"W3C: World wide web consortium (2023). http:\/\/www.w3c.br\/Home\/WebHome"},{"key":"3_CR44","unstructured":"World Health Organization: Global report on health equity for persons with disabilities (2022). https:\/\/www.who.int\/teams\/noncommunicable-diseases\/sensory-functions-disability-and-rehabilitation\/global-report-on-health-equity-for-persons-with-disabilities"}],"container-title":["Lecture Notes in Computer Science","Human-Computer Interaction \u2013 INTERACT 2025"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-032-04999-5_3","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,9,15]],"date-time":"2025-09-15T21:22:54Z","timestamp":1757971374000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-032-04999-5_3"}},"subtitle":["An Empirical Analysis Using BBC Accessibility Guidelines"],"short-title":[],"issued":{"date-parts":[[2025,9,16]]},"ISBN":["9783032049988","9783032049995"],"references-count":44,"URL":"https:\/\/doi.org\/10.1007\/978-3-032-04999-5_3","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025,9,16]]},"assertion":[{"value":"16 September 2025","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"The authors have no competing interests to declare that are relevant to the content of this article.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Disclosure of Interests"}},{"value":"INTERACT","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"IFIP Conference on Human-Computer Interaction","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Belo Horizonte","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Brazil","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2025","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"8 September 2025","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"12 September 2025","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"20","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"interact2025","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/ifip-tc13.org\/interact2025\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}