{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,30]],"date-time":"2026-05-30T06:03:12Z","timestamp":1780120992233,"version":"3.54.0"},"publisher-location":"Cham","reference-count":41,"publisher":"Springer Nature Switzerland","isbn-type":[{"value":"9783032283122","type":"print"},{"value":"9783032283139","type":"electronic"}],"license":[{"start":{"date-parts":[[2026,1,1]],"date-time":"2026-01-01T00:00:00Z","timestamp":1767225600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"},{"start":{"date-parts":[[2026,1,1]],"date-time":"2026-01-01T00:00:00Z","timestamp":1767225600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/www.springernature.com\/gp\/researchers\/text-and-data-mining"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2026]]},"DOI":"10.1007\/978-3-032-28313-9_9","type":"book-chapter","created":{"date-parts":[[2026,5,30]],"date-time":"2026-05-30T05:49:30Z","timestamp":1780120170000},"page":"155-172","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Generative AI in Knowledge Management: Designing a GenAI Chatbot for Tacit Knowledge Externalization"],"prefix":"10.1007","author":[{"ORCID":"https:\/\/orcid.org\/0009-0007-9458-8667","authenticated-orcid":false,"given":"Oliver","family":"Dinand","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5687-3263","authenticated-orcid":false,"given":"Vincent","family":"Heimburg","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0401-287X","authenticated-orcid":false,"given":"Manuel","family":"Wiesche","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2026,5,31]]},"reference":[{"issue":"1","key":"9_CR1","doi-asserted-by":"publisher","DOI":"10.4102\/sajim.v26i1.1711","volume":"26","author":"AO Adesina","year":"2024","unstructured":"Adesina, A.O., Ocholla, D.N.: Tacit knowledge management strategies of small- and medium-sized enterprises: an overview. South Afr. J. Inf. Manag. 26(1), a1711 (2024). https:\/\/doi.org\/10.4102\/sajim.v26i1.1711","journal-title":"South Afr. J. Inf. Manag."},{"issue":"5","key":"9_CR2","doi-asserted-by":"publisher","first-page":"494","DOI":"10.1016\/j.ijproman.2010.06.002","volume":"29","author":"RM Bakker","year":"2011","unstructured":"Bakker, R.M., Cambr\u00e9, B., Korlaar, L., Raab, J.: Managing the project learning paradox: a set-theoretic approach toward project knowledge transfer. Int. J. Proj. Manag. 29(5), 494\u2013503 (2011). https:\/\/doi.org\/10.1016\/j.ijproman.2010.06.002","journal-title":"Int. J. Proj. Manag."},{"key":"9_CR3","doi-asserted-by":"publisher","DOI":"10.1093\/oso\/9780195092691.001.0001","volume-title":"The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation","author":"I Nonaka","year":"1995","unstructured":"Nonaka, I., Takeuchi, H.: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, Oxford (1995)"},{"issue":"4","key":"9_CR4","doi-asserted-by":"publisher","first-page":"721","DOI":"10.1108\/JKM-08-2016-0338","volume":"22","author":"PR Massingham","year":"2018","unstructured":"Massingham, P.R.: Measuring the impact of knowledge loss: a longitudinal study. J. Knowl. Manag. 22(4), 721\u2013758 (2018). https:\/\/doi.org\/10.1108\/JKM-08-2016-0338","journal-title":"J. Knowl. Manag."},{"key":"9_CR5","doi-asserted-by":"crossref","unstructured":"Subramonyam, H., Pea, R., Pondoc, C., Seifert, C.: Bridging the gulf of envisioning: cognitive challenges in prompt based interactions with LLMs. In: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems, Honolulu, pp. 1\u201319. Association for Computing Machinery (2024)","DOI":"10.1145\/3613904.3642754"},{"key":"9_CR6","unstructured":"Niehaus, F., Wiesche, M.: A Socio-technical perspective on organizational interaction with AI: a literature review. In: Proceedings of the 29th European Conference on Information Systems, Marrakech. AIS Electronic Library (2021)"},{"key":"9_CR7","doi-asserted-by":"publisher","unstructured":"Alavi, M., Leidner, D.E., Mousavi, R.: Knowledge management perspective of generative artificial intelligence (GenAI). J. Assoc. Inf. Syst. 25(1), 1\u201312 (2024). https:\/\/doi.org\/10.17705\/1jais.00859","DOI":"10.17705\/1jais.00859"},{"key":"9_CR8","doi-asserted-by":"crossref","unstructured":"Kernan Freire, S., Wang, C., Ruiz-Arenas, S., Niforatos, E.: Tacit knowledge elicitation for shop-floor workers with an intelligent assistant. In: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems, Hamburg, pp. 1\u20137. Association for Computing Machinery (2023)","DOI":"10.1145\/3544549.3585755"},{"key":"9_CR9","doi-asserted-by":"publisher","unstructured":"Favero, L., P\u00e9rez-Ortiz, J.A., K\u00e4ser, T., Oliver, N.: Enhancing critical thinking in\u00a0education by\u00a0means of\u00a0a\u00a0socratic chatbot. In: Bellas, F., Fontenla-Romero, O. (eds.) AIEER 2024. CCIS, vol. 2519, pp. 17\u201332. Springer, Cham (2025). https:\/\/doi.org\/10.1007\/978-3-031-93409-4_2","DOI":"10.1007\/978-3-031-93409-4_2"},{"key":"9_CR10","doi-asserted-by":"publisher","unstructured":"Matsumoto, T., Nishikawa, R., Morimoto, C.: Reflection through interaction with digital twin AI in the human-AI-collaboration SECI model. In: 28th International Conference on Knowledge-Based and Intelligent Information & Engineering Systems, Sevilla, pp. 3743\u20133752. Elsevier (2024). https:\/\/doi.org\/10.1016\/j.procs.2024.09.182","DOI":"10.1016\/j.procs.2024.09.182"},{"key":"9_CR11","unstructured":"Singh, H., Shi, Y., Van Toorn, C.: Generative AI-powered knowledge management in education: a dual perspective of design and use. In: Proceedings of the 35th Australasian Conference on Information Systems, Canberra. AIS Electronic Library (2024)"},{"issue":"1","key":"9_CR12","doi-asserted-by":"publisher","first-page":"75","DOI":"10.2307\/25148625","volume":"28","author":"AR Hevner","year":"2004","unstructured":"Hevner, A.R., March, S.T., Park, J., Ram, S.: Design science in information systems research. MIS Q. 28(1), 75\u2013105 (2004). https:\/\/doi.org\/10.2307\/25148625","journal-title":"MIS Q."},{"key":"9_CR13","doi-asserted-by":"publisher","unstructured":"Tuunanen, T., Winter, R., Vom Brocke, J.: Dealing with complexity in design science research: A methodology using design echelons. MIS Q. 48(2), 427\u2013458 (2024). https:\/\/doi.org\/10.25300\/MISQ\/2023\/16700","DOI":"10.25300\/MISQ\/2023\/16700"},{"issue":"4","key":"9_CR14","doi-asserted-by":"publisher","first-page":"523","DOI":"10.1108\/13673271211246112","volume":"16","author":"T Gavrilova","year":"2012","unstructured":"Gavrilova, T., Andreeva, T.: Knowledge elicitation techniques in a knowledge management context. J. Knowl. Manag. 16(4), 523\u2013537 (2012). https:\/\/doi.org\/10.1108\/13673271211246112","journal-title":"J. Knowl. Manag."},{"key":"9_CR15","doi-asserted-by":"publisher","unstructured":"Donate, M.J., S\u00e1nchez de Pablo, J.D.: The role of knowledge-oriented leadership in knowledge management practices and innovation. J. Bus. Res. 68(2), 360\u2013370 (2015). https:\/\/doi.org\/10.1016\/j.jbusres.2014.06.022","DOI":"10.1016\/j.jbusres.2014.06.022"},{"key":"9_CR16","first-page":"1","volume":"1","author":"FO Omotayo","year":"2015","unstructured":"Omotayo, F.O.: Knowledge management as an important tool in organisational management: a review of literature. Libr. Philos. Pract. 1, 1\u201323 (2015)","journal-title":"Libr. Philos. Pract."},{"issue":"3","key":"9_CR17","doi-asserted-by":"publisher","first-page":"193","DOI":"10.1016\/j.ijinfomgt.2004.12.001","volume":"25","author":"M Du Plessis","year":"2005","unstructured":"Du Plessis, M.: Drivers of knowledge management in the corporate environment. Int. J. Inf. Manag. 25(3), 193\u2013202 (2005). https:\/\/doi.org\/10.1016\/j.ijinfomgt.2004.12.001","journal-title":"Int. J. Inf. Manag."},{"key":"9_CR18","doi-asserted-by":"crossref","unstructured":"Seghroucheni, O.Z., Al Achhab, M., Lazaar, M.: Systematic review on the conversion of tacit knowledge. In: 2023 7th IEEE Congress on Information Science and Technology, Agadir, pp. 123\u2013128. IEEE (2023)","DOI":"10.1109\/CiSt56084.2023.10409884"},{"key":"9_CR19","unstructured":"Chennamaneni, A., Teng, J.T.C.: An integrated framework for effective tacit knowledge transfer. In: Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit. AIS Electronic Library (2011)"},{"key":"9_CR20","unstructured":"Weldemariam, G.S., Garfield, M.J.: Framework for externalization of tacit knowledge in participatory agricultural research in Ethiopia: the case of farmers research group (FRG). In: Proceedings of the 52nd Hawaii International Conference on System Sciences, Maui, pp. 5339\u20135347. AIS Electronic Library (2019)"},{"issue":"2","key":"9_CR21","doi-asserted-by":"publisher","first-page":"491","DOI":"10.1080\/07421222.2025.2487310","volume":"42","author":"V Heimburg","year":"2025","unstructured":"Heimburg, V., Schreieck, M., Wiesche, M.: Complementor value co-creation in generative AI platform ecosystems. J. Manag. Inf. Syst. 42(2), 491\u2013528 (2025). https:\/\/doi.org\/10.1080\/07421222.2025.2487310","journal-title":"J. Manag. Inf. Syst."},{"key":"9_CR22","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1007\/s12525-023-00680-1","volume":"33","author":"L Banh","year":"2023","unstructured":"Banh, L., Strobel, G.: Generative artificial intelligence. Electron. Mark. 33, 63 (2023). https:\/\/doi.org\/10.1007\/s12525-023-00680-1","journal-title":"Electron. Mark."},{"issue":"2","key":"9_CR23","first-page":"7","volume":"19","author":"S Vadari","year":"2021","unstructured":"Vadari, S., Desik, P.H.A.: The role of AI\/ML in Enhancing knowledge management systems. IUP J. Knowl. Manag. 19(2), 7\u201331 (2021)","journal-title":"IUP J. Knowl. Manag."},{"key":"9_CR24","doi-asserted-by":"crossref","unstructured":"Kocielnik, R., Avrahami, D., Marlow, J., Lu, D., Hsieh, G.: Designing for workplace reflection: a chat and voice-based conversational agent. In: Proceedings of the 2018 Designing Interactive Systems Conference, New York, pp. 881\u2013894. Association for Computing Machinery (2018)","DOI":"10.1145\/3196709.3196784"},{"key":"9_CR25","doi-asserted-by":"publisher","unstructured":"Shen, W.-C., Lin, F.-R.: The design of AI-enabled experience-based knowledge management system to facilitate knowing and doing in communities of practice. In: Uden, L., Ting, I.-H. (eds.) KMO 2024. CCIS, vol. 2152, pp. 292\u2013303. Springer, Cham (2024). https:\/\/doi.org\/10.1007\/978-3-031-63269-3_22","DOI":"10.1007\/978-3-031-63269-3_22"},{"issue":"3","key":"9_CR26","doi-asserted-by":"publisher","first-page":"45","DOI":"10.2753\/MIS0742-1222240302","volume":"24","author":"K Peffers","year":"2007","unstructured":"Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S.: A design science research methodology for information systems research. J. Manag. Inf. Syst. 24(3), 45\u201377 (2007). https:\/\/doi.org\/10.2753\/MIS0742-1222240302","journal-title":"J. Manag. Inf. Syst."},{"key":"9_CR27","doi-asserted-by":"publisher","unstructured":"Fenoglio, E., Kazim, E., Latapie, H., Koshiyama, A.: Tacit knowledge elicitation process for industry 4.0. Discov. Artif. Intell. 2(1), 6 (2022). https:\/\/doi.org\/10.1007\/s44163-022-00020-w","DOI":"10.1007\/s44163-022-00020-w"},{"key":"9_CR28","doi-asserted-by":"crossref","unstructured":"Ding, Z., Srinivasan, A., Macneil, S., Chan, J.: Fluid transformers and creative analogies: exploring large language models\u2019 capacity for augmenting cross-domain analogical creativity. In: Proceedings of the 15th Conference on Creativity and Cognition, pp. 489\u2013505. Association for Computing Machinery (2023)","DOI":"10.1145\/3591196.3593516"},{"key":"9_CR29","volume-title":"The Tacit Dimension","author":"M Polanyi","year":"1966","unstructured":"Polanyi, M.: The Tacit Dimension. University of Chicago Press, Chicago (1966)"},{"key":"9_CR30","doi-asserted-by":"crossref","unstructured":"Gan, J., Sundaram, D.: Why knowledge management system needs to be \u201cintelligent\u201d in professional service providing organisations. In: 2023 IEEE Asia-Pacific Conference on Computer Science and Data Engineering, Nadi, pp. 1\u20136. IEEE (2023)","DOI":"10.1109\/CSDE59766.2023.10487665"},{"issue":"1","key":"9_CR31","doi-asserted-by":"publisher","first-page":"113","DOI":"10.2307\/25148670","volume":"29","author":"A Kankanhalli","year":"2005","unstructured":"Kankanhalli, A., Tan, B.C.Y., Wei, K.-K.: Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Q. 29(1), 113\u2013143 (2005). https:\/\/doi.org\/10.2307\/25148670","journal-title":"MIS Q."},{"key":"9_CR32","doi-asserted-by":"publisher","unstructured":"Hanelt, A., Wiesche, M., Benlian, A., Hinz, O.: Opening the network of trust: how domain experts in triadic relationships build trust in AI-based counterparts. MIS Q. 50(1), 299\u2013326 (2026). https:\/\/doi.org\/10.25300\/MISQ\/2025\/18041","DOI":"10.25300\/MISQ\/2025\/18041"},{"key":"9_CR33","doi-asserted-by":"publisher","unstructured":"Gregor, S., Kruse, L.C., Seidel, S.: Research perspectives: the anatomy of a design principle. J. Assoc. Inf. Syst. 21(6), 1622\u20131652 (2020). https:\/\/doi.org\/10.17705\/1jais.00649","DOI":"10.17705\/1jais.00649"},{"key":"9_CR34","doi-asserted-by":"publisher","unstructured":"Nguyen, Q.N., Sidorova, A., Torres, R.: User interactions with chatbot interfaces vs. menu-based interfaces: an empirical study. Comput. Hum. Behav. 128, 107093 (2022). https:\/\/doi.org\/10.1016\/j.chb.2021.107093","DOI":"10.1016\/j.chb.2021.107093"},{"issue":"2","key":"9_CR35","doi-asserted-by":"publisher","first-page":"293","DOI":"10.1145\/1067860.1067867","volume":"12","author":"TW Bickmore","year":"2005","unstructured":"Bickmore, T.W., Picard, R.W.: Establishing and maintaining long-term human-computer relationships. ACM Trans. Comput. Hum. Interact. 12(2), 293\u2013327 (2005). https:\/\/doi.org\/10.1145\/1067860.1067867","journal-title":"ACM Trans. Comput. Hum. Interact."},{"key":"9_CR36","doi-asserted-by":"publisher","first-page":"364","DOI":"10.1016\/j.future.2022.05.014","volume":"135","author":"X Wu","year":"2022","unstructured":"Wu, X., Xiao, L., Sun, Y., Zhang, J., Ma, T., He, L.: A survey of human-in-the-loop for machine learning. Future Gener. Comput. Syst. 135, 364\u2013381 (2022). https:\/\/doi.org\/10.1016\/j.future.2022.05.014","journal-title":"Future Gener. Comput. Syst."},{"issue":"2","key":"9_CR37","doi-asserted-by":"publisher","first-page":"93","DOI":"10.3991\/ijep.v15i2.53389","volume":"15","author":"OZ Seghroucheni","year":"2025","unstructured":"Seghroucheni, O.Z., Lazaar, M., Al Achhab, M.: Bridging tacit knowledge and explicit knowledge: an ontological model for effective knowledge conversion. Int. J. Eng. Pedagogy 15(2), 93\u2013105 (2025). https:\/\/doi.org\/10.3991\/ijep.v15i2.53389","journal-title":"Int. J. Eng. Pedagogy"},{"issue":"1","key":"9_CR38","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1177\/0963721413504106","volume":"23","author":"S Ellis","year":"2014","unstructured":"Ellis, S., Carette, B., Anseel, F., Lievens, F.: Systematic reflection: implications for learning from failures and successes. Curr. Dir. Psychol. Sci. 23(1), 67\u201372 (2014). https:\/\/doi.org\/10.1177\/0963721413504106","journal-title":"Curr. Dir. Psychol. Sci."},{"issue":"3","key":"9_CR39","doi-asserted-by":"publisher","first-page":"192","DOI":"10.1287\/isre.2.3.192","volume":"2","author":"GC Moore","year":"1991","unstructured":"Moore, G.C., Benbasat, I.: Development of an instrument to measure the perceptions of adopting an information technology innovation. Inf. Syst. Res. 2(3), 192\u2013222 (1991). https:\/\/doi.org\/10.1287\/isre.2.3.192","journal-title":"Inf. Syst. Res."},{"issue":"3","key":"9_CR40","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1007\/BF02310555","volume":"16","author":"LJ Cronbach","year":"1951","unstructured":"Cronbach, L.J.: Coefficient alpha and the internal structure of tests. Psychometrika 16(3), 297\u2013334 (1951). https:\/\/doi.org\/10.1007\/BF02310555","journal-title":"Psychometrika"},{"key":"9_CR41","doi-asserted-by":"publisher","unstructured":"Gregor, S., Hevner, A.R.: Positioning and presenting design science research for maximum impact. MIS Q. 37(2), 337\u2013355 (2013). https:\/\/doi.org\/10.25300\/MISQ\/2013\/37.2.01","DOI":"10.25300\/MISQ\/2013\/37.2.01"}],"container-title":["Lecture Notes in Computer Science","Design for Better Futures: Beyond the Science of the Artificial. Completed Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-032-28313-9_9","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,30]],"date-time":"2026-05-30T05:49:33Z","timestamp":1780120173000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1007\/978-3-032-28313-9_9"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026]]},"ISBN":["9783032283122","9783032283139"],"references-count":41,"URL":"https:\/\/doi.org\/10.1007\/978-3-032-28313-9_9","relation":{},"ISSN":["0302-9743","1611-3349"],"issn-type":[{"value":"0302-9743","type":"print"},{"value":"1611-3349","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026]]},"assertion":[{"value":"31 May 2026","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"The authors have no competing interests to declare that are relevant to the content of this article.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Disclosure of Interests"}},{"value":"DESRIST","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Design Science Research in Information Systems and Technology","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"M\u00fcnster","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Germany","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2026","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"9 June 2026","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"10 June 2026","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"21","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"desrist2026","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/desrist2026.org\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}